The Electric Heating Company Ltd Avaliações 

885
•
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

THE AFTER SALES SERVICE IS SECOND TO NONE, NOTHING IS TO MUCH TROUBLE, THEY ANSWER YOUR PHONE CALLS AND EMAILS QUICKLY. THE ELECTRIC BOILER ARRIVED THE DAY AFTER IT WAS SENT. THE BOILER WORKS RE... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Today I have had a great experience with THE EHC , in poticular with one of there staff called John I rang this morning regarding my electric boiler tripping out due to being air locked after... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Spoke to the nicest person technical guy and was the most helpful told me what he thought was wrong and how best to save money couldnt be more helpful.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

2nd time calling the tech support line, both times it’s been great to have expert knowledge on the end of the phone. Helped successfully diagnose the issue quickly with direct easy steps to follow.... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de Caldeiras
  2. também em
  3. Empresa de Aquecedores
  4. Fornecedor de Equipamentos e Sistemas de Aquecimento
  5. Fornecedor de sistemas de água quente
  6. Loja de radiadores
  7. Serviço de aquecimento

Sobre The Electric Heating Company Ltd

Escrito pela empresa

Untitled-350-350px

The Electric Heating Company (EHC) are one of the UK's leading suppliers of electric heating and hot water products in the UK since 2005. Using our expert knowledge and experience, we have developed our product portfolio to accommodate almost any Central Heating and Hot Water requirement.

Our systems are designed to comply with the latest building regulations and Domestic Heating Compliance Guide as all our central heating products can be installed as fully controllable systems.

We are renowned for always putting the customer first and have won National customer service awards in recognition of our efforts. From initial enquiry to completed order we believe in focusing our attention on customer care. The personnel at The Electric Heating Company are approachable, very experienced and committed to ensuring you have the best available options when choosing your products. We take great pride in the level of customer service we provide.

Our product knowledge and product support are unrivalled in the heating and hot water industry. EHC is a one stop shop for the most comprehensive range of quality Electric Heating products such as the:

Comet & SlimJim Electric Boilers
DSR Combination Electric Radiators
Solaris, Edge, ecoSAVE and Visage Panel Heaters
Neptune Unvented Stainless Steel Cylinders and Water Heaters
Air Source Heat Pumps
Heating Controls and Accessories

Electric Boilers Electric Radiators Air Source Heat Pump Water Cylinders Boiler Spare Parts

Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

885 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(885)

55 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I contacted EHC last week as I have an…

I contacted EHC last week as I have an old EHC Comet boiler installed at my office which has been cutting out. John was amazing- not only was he able up call up the records on the boiler he was able to give me contact details for a heating technician local to me. Great service, thank you. Sally

28 de janeiro de 2025
Avaliação não solicitada
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Resposta da The Electric Heating Company Ltd

Hi Sally

Thanks for taking the time to leave a review, i will pass your kind words on.

Avaliado com 5 de um total de 5 estrelas

Today I commissioned my first CometPV

Today I commissioned my first CometPV boiler of the new model. I was having trouble with the configuration and knew I had set something up wrong and phoned the technical helpline. I spoke to a great Scotsman called John who talked me through the settings I needed for the system I was working with. John was very patient and helpful and we got the boiler running well in next to no time. I really appreciated his manner and his patience with talking me through everything and finding the solution. Great service. Next time I install one of these boilers I will call first to configure it before I touch any settings and then I will be fine in future. I will recommend these boilers to my customers when an electric system boiler is required.

Many thanks and best regards,

Stu the Plumber.

17 de janeiro de 2025
Avaliação não solicitada
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Resposta da The Electric Heating Company Ltd

Hi Stuart

Thanks for taking the time to leave a review, i will make sure your kind words are passed on.

Avaliado com 5 de um total de 5 estrelas

Diagnosed my boiler fault via WhatsApp!

Diagnosed my boiler fault via a video on WhatsApp and sent me the link for the relevant part. So helpful and would recommend.

7 de janeiro de 2025
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Resposta da The Electric Heating Company Ltd

Dear Craig,

Thank you for your kind review! We’re delighted that our team could quickly diagnose your boiler issue via WhatsApp and provide the correct part to get things sorted. Providing helpful and efficient support is always our priority, so it’s great to know we met your expectations.

We truly appreciate your recommendation and are always here if you need further assistance.

Best regards,

The Electric Heating Company

Avaliado com 5 de um total de 5 estrelas

The product arrived on time

The product arrived on time. Now waiting to be installed when the paint in the room dries

3 de janeiro de 2025
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Resposta da The Electric Heating Company Ltd

Thanks for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

Support is excellent

Dealing with experienced people that know what they are talking about. Spoke to the same person I spoke to 3 years ago when I bought the boiler. Total confidence in their support.

13 de janeiro de 2025
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Resposta da The Electric Heating Company Ltd

Hi Peter

Thanks for taking the time to leave a review and that your experience was simple and easy.

Avaliado com 5 de um total de 5 estrelas

Comet electric Boiler Fault

Comet electric Boiler Fault, called and spoke to Technical today, one of my customers has a comet electric boiler, tech guys were brilliant, and I was able to get the customer up and running again today with the advice from the tech support.Nice having a product that has the back up, tech guys that are knowledgeable about their product and happy to help. Great service.

10 de janeiro de 2025
Avaliação não solicitada
logotipo da The Electric Heating Company Ltd

Resposta da The Electric Heating Company Ltd

Thank you for your review, Richard.
We’re pleased to hear our technical team were able to help get your customer back up and running quickly. Providing knowledgeable and responsive support is very important to us, so your feedback is much appreciated.
Kind regards
The Electric Heating Company

Avaliado com 5 de um total de 5 estrelas

Great big thanks to Kevin for all his…

Great big thanks to Kevin for all his help,time and input in explaining how to use the heating more effectively and correctly and for checking up.
I have also found the sales team members very friendly and really helpful.
Thanks

4 de dezembro de 2024
Avaliação não solicitada
logotipo da The Electric Heating Company Ltd

Resposta da The Electric Heating Company Ltd

Hi Leah

Thanks for taking the time to leave a review, i will make sure your kind words are passed on.

Avaliado com 5 de um total de 5 estrelas

Reliable

Friendly, reliable and fast service

18 de dezembro de 2024
logotipo da The Electric Heating Company Ltd

Resposta da The Electric Heating Company Ltd

Hi Dez

Thanks for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

Brilliant! John McCarrol helped me choosing the…

John McCarrol helped me choosing the right boiler for my rental property in North London and also advised on a local installer - the whole process was a breeze.
I am a property Developer and Portfolio Landlord and will not hesitate fitting these boilers in all my future flat purchases.
Highly reccomended

29 de novembro de 2024
Avaliação não solicitada
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Resposta da The Electric Heating Company Ltd

Hi Pietro

Thanks for taking the time to leave a review, i will pass your kind words on.

Avaliado com 4 de um total de 5 estrelas

ordering the part was fine

ordering the part was fine. Had a problem with checkout saying order cancelled. Rung C/service who were helpful and assured me it was on its way. Turned up on the day it said

27 de novembro de 2024
logotipo da The Electric Heating Company Ltd

Resposta da The Electric Heating Company Ltd

Hi Mark

Thanks for taking the time to leave a review, we are looking into why the order said cancelled and appreciate the feedback.

Avaliado com 5 de um total de 5 estrelas

Excellent service all round

Excellent service all round, including purchase, installation, and after sales service.
Special shout out to Mark, who helped me
Re-pressurise the system, guided me through step by step over the phone

29 de novembro de 2024
Avaliação não solicitada
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Resposta da The Electric Heating Company Ltd

Hi Bill

Thanks for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

Slim Jim

Phones the sales and technical lines before buying the Slim Jim boiler to replace my knackered Amptec boiler and they were very helpful and knowledgable even talked me out of buying the more expensive 14kw version which I had my heart set in

20 de novembro de 2024
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Resposta da The Electric Heating Company Ltd

Hi Gwynnedd

Thanks for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

Helpful, efficient and kind

I called today because a client of mine was having an issue with their boiler, not purchased from you I don't think.

I spoke to John just to see if you had any numbers for fitters who might be able to help her.

John was absolutely brilliant, didn't matter that there was nothing in it for you. He gave me a number for David at Wire My heating who covers the GU7 area.

David was there about fours hours later, mended it within an hour and charged a very fair price for the work.

My client Jane was super happy and I just wanted to say thank you very much for being so great. Some companies would of just told us to contact the original fitter and not been bothered

25 de novembro de 2024
Avaliação não solicitada
logotipo da The Electric Heating Company Ltd

Resposta da The Electric Heating Company Ltd

Hi

Thanks for taking the time to leave a review, glad we could help your customer out.

Avaliado com 5 de um total de 5 estrelas

Great aftercare service

Great aftercare service, happy to help, excellent in depth knowledge of the product and heating systems generally with plumbing issue resolved in minutes over the telephone. My EHC boiler has been in use constantly for 7 years with no major issues. The boiler and cylinder performance is excellent. If you need an electric boiler look no further.

22 de novembro de 2024
Avaliação não solicitada
logotipo da The Electric Heating Company Ltd

Resposta da The Electric Heating Company Ltd

Hi Scott

Thanks for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

Technical Inspiration

A technical advisor that took time to go through the issues and give clear concise advice. Businesses like mine rely on satisfied customers and EHC help this happen.

14 de novembro de 2024
logotipo da The Electric Heating Company Ltd

Resposta da The Electric Heating Company Ltd

Hi Simon

Thanks for taking the time to leave a review, we do try our best when it comes to customer service.

Avaliado com 4 de um total de 5 estrelas

Good

Good, accurate service, happy with it.

8 de novembro de 2024
logotipo da The Electric Heating Company Ltd

Resposta da The Electric Heating Company Ltd

Hi

Thanks for taking the time to leave a review. we strive to get 5 stars, is there anyway we could have made a difference with your experience.

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