The Electric Heating Company Ltd Avaliações 

885
•
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

THE AFTER SALES SERVICE IS SECOND TO NONE, NOTHING IS TO MUCH TROUBLE, THEY ANSWER YOUR PHONE CALLS AND EMAILS QUICKLY. THE ELECTRIC BOILER ARRIVED THE DAY AFTER IT WAS SENT. THE BOILER WORKS RE... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Today I have had a great experience with THE EHC , in poticular with one of there staff called John I rang this morning regarding my electric boiler tripping out due to being air locked after... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Spoke to the nicest person technical guy and was the most helpful told me what he thought was wrong and how best to save money couldnt be more helpful.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

2nd time calling the tech support line, both times it’s been great to have expert knowledge on the end of the phone. Helped successfully diagnose the issue quickly with direct easy steps to follow.... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de Caldeiras
  2. também em
  3. Empresa de Aquecedores
  4. Fornecedor de Equipamentos e Sistemas de Aquecimento
  5. Fornecedor de sistemas de água quente
  6. Loja de radiadores
  7. Serviço de aquecimento

Sobre The Electric Heating Company Ltd

Escrito pela empresa

Untitled-350-350px

The Electric Heating Company (EHC) are one of the UK's leading suppliers of electric heating and hot water products in the UK since 2005. Using our expert knowledge and experience, we have developed our product portfolio to accommodate almost any Central Heating and Hot Water requirement.

Our systems are designed to comply with the latest building regulations and Domestic Heating Compliance Guide as all our central heating products can be installed as fully controllable systems.

We are renowned for always putting the customer first and have won National customer service awards in recognition of our efforts. From initial enquiry to completed order we believe in focusing our attention on customer care. The personnel at The Electric Heating Company are approachable, very experienced and committed to ensuring you have the best available options when choosing your products. We take great pride in the level of customer service we provide.

Our product knowledge and product support are unrivalled in the heating and hot water industry. EHC is a one stop shop for the most comprehensive range of quality Electric Heating products such as the:

Comet & SlimJim Electric Boilers
DSR Combination Electric Radiators
Solaris, Edge, ecoSAVE and Visage Panel Heaters
Neptune Unvented Stainless Steel Cylinders and Water Heaters
Air Source Heat Pumps
Heating Controls and Accessories

Electric Boilers Electric Radiators Air Source Heat Pump Water Cylinders Boiler Spare Parts

Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

885 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(885)

55 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Swift and easy ordering

Swift and easy ordering. Next day delivery with updates and follow up. Excellent service.

13 de novembro de 2024
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Resposta da The Electric Heating Company Ltd

Hi

Thanks for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

I have always specified EHC as they are…

I have always specified EHC as they are great electric boilers and have discovered today that the aftersales and technical support are as good as the products. Thank you John for going the extra mile for my customer - without having to be pushed!

19 de novembro de 2024
Avaliação não solicitada
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Resposta da The Electric Heating Company Ltd

Hi Simon

Thanks for taking the time to leave a review, i will pass your kind words on.

Avaliado com 5 de um total de 5 estrelas

Good quick service.

Telephone enquiries answered quickly and informatively.
The combi boiler I ordered arrived within two working days which is pretty good.

28 de setembro de 2024
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Resposta da The Electric Heating Company Ltd

Thank you for your review, Andrew.
We’re pleased to hear your enquiries were answered quickly and clearly, and that your boiler arrived within the expected timeframe. Your feedback is much appreciated.
Kind regards
The Electric Heating Company

Avaliado com 5 de um total de 5 estrelas

Dealt with John in Technical regarding…

Dealt with John in Technical regarding a problem with our boiler. Excellent service and support. John assisted with getting us in contact with a technician to help, gave us helpful advice and went above and beyond. Thanks John.

15 de novembro de 2024
Avaliação não solicitada
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Resposta da The Electric Heating Company Ltd

Hi Sue

Thanks for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

I had damaged my radiator remote…

I had damaged my radiator remote (dropped into water while decorating!) - John was able to source a replacement for me on the day I raised contact, and had it sent to me by courier. All round it was a great interaction with the company. Would also like to say the quality of the radiator is excellent, I have had it in operation for around 6 years now without even a hint of any issues.

24 de outubro de 2024
Avaliação não solicitada
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Resposta da The Electric Heating Company Ltd

Hi Kevin

Thanks for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

EHC Technical

Thinking of fitting a new boiler, Spoke to John in technical today at EHC,
very helpful and informative, answered all my questions and concerns, not quite ready for the boiler yet but will certainly be going to this company.

7 de novembro de 2024
Avaliação não solicitada
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Resposta da The Electric Heating Company Ltd

Hi James

Thanks for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Rob and the rest of the technical team were very helpful in helping us configure the new comet pv with unvented cylinder. Thanks guys.

22 de outubro de 2024
Avaliação não solicitada
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Resposta da The Electric Heating Company Ltd

Hi Philip

Thanks for taking the time to leave a review

Avaliado com 5 de um total de 5 estrelas

Good Company, customer service is excellent.

I manage a large private retirement development, many of the homeowners approached me seeking assistance with sourcing a Company that would change their heaters. I found EHC and as they are a local company I contacted them. It's been a great choice as they have removed older storage radiators and fitted modern electric heaters within many of the apartments. The homeowners are delighted, very pleased because the work was carried out on time and the fitters make no mess Special mention to Paul D. as he has carried out most of the work. I was that impressed that I actually had EHC fit two new radiators in my own home. I would highly recommend this company to anyone thinking of upgrading their heaters.

25 de outubro de 2024
Avaliação não solicitada
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Resposta da The Electric Heating Company Ltd

Hi Stuart

Thanks for taking the time to leave a review, i will feed those kind words back to the team and also to Paul.

Avaliado com 1 de um total de 5 estrelas

Slim Jim boilers keep failing

Slim Jim boiler failed in 2020, had to buy by a brand new one. Then the new boiler’s PCB (motherboard) failed last week. Unreliable product.

15 de outubro de 2024
Avaliação não solicitada
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Resposta da The Electric Heating Company Ltd

Hello Zikara,

We’re sorry to hear about the issues you’ve experienced with your Slim Jim boiler. Customer satisfaction is essential to us, and we understand the frustration that comes with an unexpected breakdown.

While our Slim Jim boilers are designed and tested for reliability, it sounds like you’ve had a less-than-ideal experience. Your boiler is the beating heart of the heating system which is made up of a complexity of other products and components all of which work hard all year round. Boiler breakdowns can also be the result of things going wrong elsewhere in your heating system from electrical issues to water quality. We are committed to supporting our customers during these times and our Technical Support team are always on hand to provide guidance and advice.

Thank you for sharing your feedback. It helps us to continually improve and provide the best service possible."

Best Regards

The Electric Heating Company Ltd

Avaliado com 5 de um total de 5 estrelas

What a company customer service is…

What a company customer service is second to none!

John in Technical is a Top Bloke!

Had problems all week with my boiler but they sorted it 👍👍

11 de outubro de 2024
Avaliação não solicitada
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Resposta da The Electric Heating Company Ltd

Hi Mark

Thanks for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

Great service

Two years ago I purchased five German radiators from the EHC and have had a great experience every time I contacted them. Customer service and technical support staff are all a joy - very helpful, accessible and personable.

Recently, I've realised I needed an additional (final) radiator in the same range. As its cost was near prohibitive, I felt I had to approach them and was delighted that the company was able to offer me a discount for OAPs affected by the loss of winter fuel allowance.

3 de outubro de 2024
Avaliação não solicitada
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Resposta da The Electric Heating Company Ltd

Hi

Thanks for taking the time to leave a review, i will pass the kind words on to our team.

Avaliado com 5 de um total de 5 estrelas

Dealt with Craig whose customer service…

Dealt with Craig whose customer service was top notch regarding a 3 phase electrical boiler. Nothing was too much of a problem and his advice and knowledge are second to none. Brilliant company to deal with who know their stuff. Highly highly recommended.

3 de outubro de 2024
Avaliação não solicitada
logotipo da The Electric Heating Company Ltd

Resposta da The Electric Heating Company Ltd

Thank you for your review.
We’re pleased to hear Craig was able to support you with clear advice and knowledgeable service. Your recommendation is very much appreciated.
Kind regards
The Electric Heating Company

Avaliado com 5 de um total de 5 estrelas

Visage Heater

Have only just unpacked my new heater today. Is now in the wall and working perfectly.
Delivery was just a couple of days after ordering. The van driver took it off the pallet and carried into our hall.
We now have four visage heaters. This one was to replace an old storage heater in the kitchen which only gave up working this year.

9 de setembro de 2024
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Resposta da The Electric Heating Company Ltd

Hi

Thanks for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

Tried to source a replacement Controller

Tried to source a replacement controller for some heaters....this was the only company who responded in person....fantastic. After an exchange of a few emails, and photos, John called me back and guided me to the required controller on their website...Fantastic Service !!

27 de setembro de 2024
Avaliação não solicitada
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Resposta da The Electric Heating Company Ltd

Hi Richard

Thanks for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

Customer service was outstanding

Customer service was outstanding, delivered quickly and packed well. Hasn't been cold yet to test it to it's full potential. However looks good and easy to install

15 de setembro de 2024
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Resposta da The Electric Heating Company Ltd

Hi Ian

Thanks for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

Love the product

Love the product, love the service and aftercare more

25 de setembro de 2024
Avaliação não solicitada
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Resposta da The Electric Heating Company Ltd

Hi Hussnean

Thanks for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

Fantastic assistance and advice from…

Fantastic assistance and advice from John (Product Support Engineer), who was incredibly helpful, patient and understanding who helped me reset our boiler and got it all working again. I could not have done it without him!
Thanks again John.

13 de setembro de 2024
Avaliação não solicitada
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Resposta da The Electric Heating Company Ltd

Hi Nicole

Thanks for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

Fantastic service from Rob

I had a problem with my boiler and found it very difficult with anyone to look at it, or knowledge on it.

Rob Sale was fantastic. He talked through the electrician, what to inspect on the system, found the fault and supplied me the part, next day.

Fantastic service, and so refreshing to receive such personal service in this modern digital world.

18 de setembro de 2024
Avaliação não solicitada
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Resposta da The Electric Heating Company Ltd

Hi

Thanks for taking the time to leave a review, i will make sure your kind words are passed on to our team.

Avaliado com 5 de um total de 5 estrelas

Another first class service from the…

Another first class service from the professionals I always use this company for electric radiators and nothing seems to be a problem, radiator delivers as promised the very next day and John Webb is a star performer nothing is a problem to him, keep up the good work

Alex from Falkirk

16 de setembro de 2024
Avaliação não solicitada
logotipo da The Electric Heating Company Ltd

Resposta da The Electric Heating Company Ltd

Thank you for your review, Alex.
We’re pleased to hear you continue to receive a reliable service and that deliveries arrive as promised. We’ll be sure to pass your comments on to John, who will appreciate the feedback.
Kind regards
The Electric Heating Company

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