Eyecandy 

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Very very disappointed! We booked storm months ago we had no phone call to tell us he wasn't coming they just sent a very old man who wasn't stripper material or anyone of the website there wasn't a m... Ver mais

Avaliado com 1 de um total de 5 estrelas

ordered a pair of frames from these people on 11th April and i'm yet to recieve anything other than requests to review them since my order confirmation. Well, here you go guys. Absolute shambles of a... Ver mais

Avaliado com 1 de um total de 5 estrelas

Rude staff. The girl working there thinks she’s got some sort of degree in belittling customers. Absolute joke Don’t normally go here we go to sweet swoo but thought I’d give it a try never... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Not impressed picked my frames Out of stock or discontinued (why advertise them ) Picked another same story asked for my money back waste of time

Detalhes da empresa

  1. Distribuidora de óculos
  2. também em
  3. Oculista

Informação fornecida por fontes externas variadas

Eyecandy.Direct offers a new multilingual and affordable way to purchase glasses online with the same quality as your high street but at cheaper prices.


Informações de contato

Todas as avaliações

(80)

1 avaliação nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great service

Great service and very clear communication. I got my new glasses within a week and at a very good price. I would recommend them highly.

5 de março de 2020
Avaliação não solicitada
logotipo da Eyecandy

Resposta da Eyecandy

Thank you.

Avaliado com 5 de um total de 5 estrelas

I purchased Oliver Peoples sheldrake…

I purchased Oliver Peoples sheldrake frames. The customer service from Steve was top class, as was the price for the frames. Delivery was quick and without problems.
I would definitely recommend eyecandy

5 de março de 2020
Avaliação não solicitada
logotipo da Eyecandy

Resposta da Eyecandy

Thanks Mark. Glad you were happy with the service.

Avaliado com 5 de um total de 5 estrelas

Would definitely recommend Eyecandy…

Would definitely recommend Eyecandy ,excellent service received my frames which had to be ordrded from Italy in less than a week.Also excellent service from Steve Newton who advised me on which size frames to order .Will definitely use again.

24 de fevereiro de 2020
Avaliação não solicitada
logotipo da Eyecandy

Resposta da Eyecandy

Thanks Ann, pleased you are happy with them.

Avaliado com 5 de um total de 5 estrelas

Great service Great Price

Great service Great Price

Got the glasses this morning, they’re perfect and fit better than the pair I got from David Clulow! Which they adjusted to fit? And at a much better price.

So many thanks!

I’ll defo be in touch when I need my next pair.

13 de fevereiro de 2020
Avaliação não solicitada
logotipo da Eyecandy

Resposta da Eyecandy

Thanks Barnabas, you know where to find us when you need another pair.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Very efficient prompt service and frames fitted well. Also appreciated advice on prescription issues as glasses will be worn over contact lenses

13 de fevereiro de 2020
Avaliação não solicitada
logotipo da Eyecandy

Resposta da Eyecandy

Thank you Susan.

Avaliado com 5 de um total de 5 estrelas

Really pleased with my new Oliver…

Really pleased with my new Oliver Peoples glasses, at a fantastic price. Steve was great in assisting with the correct frame size, and the service was brilliant throughout.

10 de fevereiro de 2020
Avaliação não solicitada
logotipo da Eyecandy

Resposta da Eyecandy

Thanks.

Avaliado com 5 de um total de 5 estrelas

Great service - great quality product

Great service - thanks again Steve!

The sunglasses are beautiful and are great quality! the sunglasses case was damaged through the delivery process but Steve sorted everything out and got me a replacement sent with fast delivery. A very happy customer, will defiantly shop here again

5 de fevereiro de 2020
Avaliação não solicitada
logotipo da Eyecandy

Resposta da Eyecandy

Thank you Britney.

Avaliado com 5 de um total de 5 estrelas

Excellent price, service and choice.

Fab personal service given throughout. If your item is in stock, the order is placed and you immediately receive an electronic invoice from a third party which is very easy to pay. Fast delivery and the prices are brilliant, cheapest to be found!

31 de janeiro de 2020
Avaliação não solicitada
logotipo da Eyecandy

Resposta da Eyecandy

Thanks Jane.

Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent service provided by Steve. Speedy, efficient and friendly. Glasses arrived within a few days and sooner than expected.

29 de janeiro de 2020
Avaliação não solicitada
logotipo da Eyecandy

Resposta da Eyecandy

Thank you.

Avaliado com 5 de um total de 5 estrelas

Steve was brilliant with the Comms and…

Steve was brilliant with the Comms and kept me up to date every step of the way. He also accommodated my last minute change which is really appreciated.

Will definitely get my next pair of Olly peoples from here!!!

29 de janeiro de 2020
Avaliação não solicitada
logotipo da Eyecandy

Resposta da Eyecandy

Thanks Samuel, enjoy your glasses.

Avaliado com 5 de um total de 5 estrelas

amazing support

amazing support! steve is a badass! all the procedure was fantastic!

24 de janeiro de 2020
Avaliação não solicitada
logotipo da Eyecandy

Resposta da Eyecandy

Thanks for the review Gus. Steve will be pleased.

Avaliado com 5 de um total de 5 estrelas

I had problems, but still had the best standard of service you'll find in the UK.

Having accepted my fate and a requirement for prescription glasses (due to my ageing eyes), I found my preferred brand of glasses on the high street (tried them on etc), but knew I'd find them much cheaper online. I found "Eyecandy" to be the most competitive on price.

The website is really easy to navigate and looking at frames over 360 degrees is really helpful. The ordering process is really clear and easy, with the usual sales communication. When they were ready for dispatch, I had an e-mail from "Steve" (the owner), to say they'd be with me in the next couple of days. It turned out to be the very next day, all packaged well in jiffy bags, with extra "Eyecandy" lens clothes.

Unfortunately, the prescription wasn't correct (they were made for distance, when i'd requested reading). Obviously i was disappointed, having waited a few days for my new facial attire and I starting getting frustrated, thinking about how difficult it may be to get the issue resolved or did i order the wrong thing etc.

I needn't have worried...this is a genuine and professional UK company, with customer service drummed into it. As i write this, its important to note, that i do not write compliments, because in the main, we don't get great service from retail in the UK...so please understand, "Eyecandy" absolutely put their hand up, recognised their error and solved it seamlessly.

For the first time in very long time, I was finally valued as a customer and was not made to feel like I should pay return postage at my expense or made to feel like I need to go out of my way or fight for what was entitled to etc. "Send them back, I'll refund your postage, get them re-made, review our internal quality process and give you feedback on my findings" oh...and I'll sort out a gesture of good will for you too!

That's real "customer service" folks...i'm not saying you'll experience a problem...far from it...just that if you do, panic ye not...be nice, explain what's wrong and "Steve" or someone else, will solve it.

This company has earned a customer for life in me, because of how they treated me and the quality of their goods. I no longer care if they're the cheapest or not (for the record, they were), i'm giving them my money for years to come.

Thank you to Steve and your team for all of your help and support!

23 de janeiro de 2020
Avaliação não solicitada
logotipo da Eyecandy

Resposta da Eyecandy

Really appreciate the time you have taken to review us Mark. Whilst no-one likes making mistakes, they do happen and your feedback will help others with similar concerns. Good customer service is one of our key values, and whilst a pair of Frames are comparable between stores, we try to be very competitive on price, as well as providing great customer service, especially when things don't go to plan.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service, prompt response and update. Would definitely recommend it.

10 de janeiro de 2020
Avaliação não solicitada
logotipo da Eyecandy

Resposta da Eyecandy

Thank you!

Avaliado com 5 de um total de 5 estrelas

Perfect from start to finish!

Wow! Well I was a little sceptical ordering glasses online for the first time however Steve Newton at Eyecandy direct put me at ease with every question that I had. I simply took a photo on my iPhone of my prescription and emailed it across with my PD. You can measure this yourself using templates online that you can print off. Steve kept me updated along the way with it being so close to Christmas. I received them today, December 24th! What a lovely Christmas present from me to me, I’ll be able to see what I’m doing! I found this little beauty of a company online after searching the model I wanted after trying them on in a rival (expensive) high street store. I hardly ever leave reviews but this company deserves the credit for sure.

24 de dezembro de 2019
Avaliação não solicitada
logotipo da Eyecandy

Resposta da Eyecandy

Thanks Ashley, much appreciated.

Avaliado com 5 de um total de 5 estrelas

FAST EFFICIENT SERVICE

I was initially unsure about using this company as I had never heard of them, however I went ahead with an order and soon engaged with
Steve Newton. He was helpful, honest and efficient. I would not hesitate to use this company again and would recommend to friends too.

18 de dezembro de 2019
Avaliação não solicitada
logotipo da Eyecandy

Resposta da Eyecandy

Thank you Maxine.

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