Fangamer Avaliações 161

Falsely advertised video game as including all major updates/DLC. It was discovered this was not the case, and I requested the correct item to be furnished. Fangamer admitted to knowingly falsely advertising the product but would not fix the problem.

Disgusting, illegal behavior. Stay far away from these con artists

Très bon site, bon SAV, même depuis les USA.
C'est rare les sites US qui se moquent pas de leur acheteurs d'Europe...

The quality is great and all but why the hell does the shipping take so long? Also a few prices are a tad bit steep

I saw some of the reviews and I think Fangamer did too. My vita game came package inside a box and my other items is double packaged in Fangamer's colorful bubble packaging. Excellent job on the packaging! 2/5/2021

Collectors edition game arrived damage, and I emailed their support. Guess what they said? 'Our policy doesn't cover external damage of the product'. The whole point of buying a collectors item is to keep it in nice condition. This is unbelievable. Do not buy their items if you are hoping for it to arrive in one piece.

Perfect! Got my flip grip for Esp rade, Crimzon lover and maybe Ketsui ^^m Love from France.

Horrible Customer Service and far too many fees. The company messed up the shipping address by leaving off the apartment number and then proceeded to blame me and charge me the ridiculous shipping price twice. It took well over a month and some change after the initial estimated date for the package to arrive (missing two thirds of the items ordered). Not to mention the horrendous, aggressive customer service that should really be renamed to customer disservice considering how rude, vulgar, and generally poorly trained they were.

Their customer service department needs some obvious major overhaul considering the lack of tact and people skills displayed that borderline left me ready to explode (coming from a customer service expert who is used to giving a lot of leeway to these things). Either the website or labeling department also needs some changes considering how they messed up the package, perhaps simply dedicating more resources to ensure proper delivery considering the horrendous prices you charge.

Either way I do not intend to ever spend money on this hell site again regardless of if the merch is only officially sold on it or not. Pirating and unofficial merch is far better than attempting to deal with Fangamer.

Great, got my order imported to the UK, delivered in 2 weeks once dispatched with standard shipping.

Great quality, fast shipping, awesome t-shirts. Gives free stickers, pins etc. Per purchase.

Don't buy if you are in the EU. I bought a couple of t-shirts from this site, and my god what a mistake. The import tax and shipping fees are through the roof, at least here in Denmark. Such a shame too, since the products are so nice (besides the broken sizing chart).

If they made a base here in the EU, people would buy, since we don't really have anything that compares to the quality that fangamer provides for gamers in the US.

I’ve had consistently awesome experiences with Fangamer with several orders over the last few years. When the post office damaged my package, they sent a complete replacement right away no questions asked. Their packaging of items is excellent, so much better than amazon or any other major retailer. And I have gotten quick responses every time I’ve contacted customer service. Their “glitch sales” are just awesome and I look forward to them. I LOVE Fangamer!

Do to Covid-19, time from shopping to delivery were longer than promissed - not your fault.
Information about overseas shipping, tax and so on could be way better.
My daughter bought a nintendo game and book ~$94
shipping ~$20, when it came to Denmark we had to pay importtax and handling fee $47.

Next time I'm going to talk her out of buying until it's possible to get within the EU, this is way too expensive.

Had a great experience ordering from here. The product (artbook) arrived safely and on time.
The quality of the product is also great and I will definitely be ordering from there again.

I wanted to buy a plush but my cards kept getting declined (prepay). I emailed them than got a response saying one card had nothing on it. When I checked had 50(double check) so they lied. Very disappointed.

We bought a poster and an art book from here for my birthday. Two weeks go by with no notification on shipment so we emailed them asking what the update is. They responded back by explaining that they’re busy and moving and orders might not get shipped out till the end of January. Well end of January is here and no notice of shipment.

Then this morning I got a refund in my account for the art book. They said it sold out. So in the MONTH it took you to ship me my items you sold out of one and now I have no way of getting it. I would love to support the creators I like but this site has destroyed my trust. I will never buy from here again

Really good and well made products from some of my favorite series.

En sí la plataforma está bien, lo que veo mal es el precio de envío del producto a España desde Estados Unidos. En otras plataformas es mucho menos de la mitad, incluso gratis y aquí te cuesta como mínimo la mitad de lo que cuesta el juego.

I bought an XL hoodie for my boyfriend for Christmas. Every hoodie he wears is an XL and fits him perfectly, with the exception to this particular one. These do not fit as advertised. I emailed Fangamer on the 25th to exchange for a 2XL. After 4 days, they did not reply; so I sent them a 2nd email and I messaged them on twitter. Finally someone replies to me, but they say I would have to pay $20, which does not make sense to me because shipping on the original order was $12. I asked why is shipping more for an exchange, but they don't give me a clear answer and we go back and fourth for a whole day. I explained the hassle I went through to even get in contact with them, and I explained my confusion and frustration, but they never apologized or seemed to understand how I was feeling. I escalated the situation to Paypal, and I am still dealing with them.

Don't bother with this company, they will not help you out when you need it.

Lowers prices before products actually ship. They mark purchases as shipped and won't honor their lower prices. Of course they can't offer the lower price or cancel the order because it has "Shipped." Poor customer service. Rude and money grubbing.

I never received a game I kickstarted several years ago.

Delivery problems can occur, but none of my emails to Fangamer's support got a response, they simply ignored it. Worst customer service I've had the "luck" to try