Fires2u Avaliações 

Excellent company to buy from. Website was easy to use, questions on the phone were answered quickly and efficiently. Delivery was exceptionally quick. Only two things could be improved 1/ the lady confirming the best delivery day and time could have sent a text confirmation as I'm old and easily forgot unless I put it in my calendar 2/ my order was to include a remote control and the only clue it had been included was RC in the fires reference number. However everything was as ordered remote was inside the fire packaging.

I made my purchase after lots of research about local companies and others in line and pleased to say, and very thankful that I made this right choice.
Quality product and after sales.
I did not realise that a review could be submitted so having contacted them today, felt that it needed to be said that I was treated as if I was a new customer by Chris with great professionalism and respect despite that fact it was only an after sales query from my purchase in May 2022.
Looking to buy another fireplace for my relative now from this company. Thorougly recommended and Thank You Fireplaces2U.
I hope this review helps you to choose.

Truly fantastic service from a family company. I was given great advice by a very nice & patient lady on Monday the 11th December. She explained the options very clearly, then went over it again with her lovely scouse friendly nature, took my order and told me the tracking number would be on the way soon. The fire arrived on Wednesday 13th December, just 2 days later ! If only other companies could be so helpful and efficient. 5 GOLDEN STARS to Fires 2 You. Thank you so much. Rev B

Excellent service from fires2u.
The beam fire is stunning and very realistic. It has made a huge difference in the lounge. Delivery was within 2 days of ordering. Couldn’t ask for anything better.

Superb from beginning to end

Had Kinder Nevada gas fire delivered. Part of Embrace fascia was missing. Ths gas fitter unpacked the fire and noticed the part was missing. Luckily it was a cosmetic part so he could complete thd fitting of fire.Rang Fires2u and was advised that they didn't have to give me the missing part because I was over 14 day returns guarantee. Infact it was day 14 so this was incorrect. The man actually put the phone down on me after being very rude. Manufacturer is sending the missing part of fascia.

Ordered a Flavel 'Romance' HE Gas Fire from Fires2U. Great price, fast delivery and also speedy e-mail response to sales enquiry prior to ordering. (Love the fire, gas fitting engineer also impressed.)

Absolutely amazing service. Having been disappointed by two fire companies( who wanted to charge extortionate returns fees, which they notified me the day after purchasing the products) is was a delight to deal with a business that was conducted in the correct manner. Chris was so very helpful and unbelievably the fire was delivered the next day!! I can’t recommend this company enough. Thank you so much Chris. Joanne

Outstanding customer service,the whole team are supportive & always helpful,I purchased a Dru fire,a gentleman named Chris talked me through the details of the fire,he also offered guidance on fitting for my gas fitter,they even stored the fire until my new build was ready,I would recommend to everyone 👌😊

Amazing service great prices quality products and fast delivery would recommend 100%

Very happy with the purchase of my new gas fire - best price we had seen on the internet - item was delivered within a couple of days 10/10

No problems at all on ordering,it came when they said it would, would recommend this company, unfortunately not seen the beauty of my lovely fire yet, my installer can't come for another 2 weeks, but I m sure I won't be disappointed can't wait!!

From the first time I contacted your Company the help and advice was excellent. Once I had made my decision to place my order this was done very easily and the delivery was very quick. The fire was packaged really well and on inspection I was extremely pleased with it. Now installed and working perfectly, it looks really classy and exactly as shown on the website. I’m now a very happy and warm bunny!!

I purchased a gas log effect fire. This company is an online retailer relying on photographs of fires and no showroom. They were very helpful initially, we identified a fire, purchased and delivered. The surround to the fire did not match the picture. I phoned the company based in Liverpool, the gentleman was not helpful and was quite rude and became aggressive (“what do you want me to do?”). I pointed out that as he had no showroom the photographs needed to be accurate. He palmed me off to the manufacturer. The manufacturer BeModern were excellent in their understanding and resolving the situation. They were polite, friendly and professional. I felt that Fires2U company were more interested in taking the money than customer satisfaction. They failed to empathise or understand the situation.

We ordered a Portway log burning stove on Thursday 2nd February and received delivery direct from the manufacturer the following Tuesday. The price was very competitive and the process was completed without any issues.

I purchased a Timeless Gas Fire to fit into a stone fireplace.The fire was fitted by a well known Company doing this job for years.There was no problem at all with the fiting.However the fitter did mention that not enough coals had been supplied and the Company were informed of this.Since then I am experiencing loads of problems with soot covering the fire and falling on to the stonework of my fireplace and the carpet.There are also pieces of the rear of the fire falling off and the side pieces.I feel I should not be experiencing these problems for something I paid over £1000 in total for and wish to have my complaint dealt with and not just ignored.I have had 6mths of this sent photographs but heard nothing .Considering it is only 6mths since the purchase I dread to think what it is gooing to be like later. Its hardly a stunning fire but a complete eye sore covered in soot.

The most competitive price I could find, who actually had stock, and advertising the quickest delivery date (many retailers were several weeks). As it happened, the fire was delivered in less than a week. Nothing to fault, all good.

Fantastic service. I needed a new fire quickly and had it delivered within 48 hrs.
Thank you for your good service. Much appreciated.

Next day delivery!
Fire construction much better than old fire.
Everything packaged well and no problem with powering up.

Well priced, good stove, delivery as expected, thanks