Fires2u Avaliações 

Order processed. I had no idea when the fire would be delivered so called the company fand was told "as per website its 7 working days."

Honestly this was fine but could be a lot clearer. Fire delivered in perfect condition.

After buying 2 x Eko High Efficiency gas fires and finding one of them with a manufacturing fault which allowed dangerous fumes into our living space, I contacted Fires 2U. After not being dealt with by Fires 2U, I wrote a review of my experience on 1st June which triggered a call from Andrew (At Focal point fires, who Fires 2U passed me on to) to see if they could settle the dispute. The call discussed a form of compensation but I have not heard from Fires 2U or Focal point fires since. Avoid at all cost people, as the company has no consideration for its customers.

I visited many local gas fire stores and none could fit a gas fire for me before Xmas so I decided to find a local fitter and buy a fire online instead. After deciding on a fire and researching prices online I discovered Fires2U had it for the best price. I was advised that the fire comes direct from the manufacturer and the lead time was 7 days. My fire would've actually been with me within 2 days but it was delayed for 2 days by the courier (DPD). When the fire had been delivered I was checking everything was there for when the fitter arrived to install it, I noticed one of the parts was damaged. I emailed Fires2U and they got straight back to me and advised the manufacturer would send out a replacement part direct to me, sure enough they did and it arrived in just a couple of days. The fire is now fitted and I'm really pleased with it.

We are very pleased with the log effect fire, it makes the room feel very cosy, just a little disappointed that the warranty is for just one year, £10 a week , then no warrant after one year, hopefully that will not be an issue

Fast, friendly response to enquiries. Easy to order. Informed promptly by manufacturer they had my order and kept informed right up to delivery six days later. Delivery direct from manufacturer (Be Modern). Very pleased with my purchase and the whole experience so far!

Good product.good service happy

I had no problems dealing with Fires2u, straightforward transaction from beginning to end. Enquiries were answered very quickly and I would definitely use them again and will recommend them to friends and family.

A lovely company to deal with. I had to return a damaged fret for my new gas fire, more than once, but Fires2u were absolutely on it. I got very speed and polite responses, and they liaised well with the other company. They remained professional and courteous with me throughout. Well Done, and thank you for sorting it out.

Keep clear of this company. I purchased a Valour F5S Brazilla. Purchased 14/09/2022. It was installed by a professional gas fitter. I could not get the fire to stay alight, it kept going off when I tried to start it up, so I called the gas fitter back. He established there is a fault. This is brand new and yet when I called Fires2U they were not interested and told me to call Baxi directly - I stated my contract was with Fires2U. They refused to have anything to do with this faulty fire they have sold me. They dismissed me and said they were just an online company, so these rules don't apply. I stated that I didn't order this fire online I called them directly as I am not great with online stuff. They repeatedly told me to go to manufacturer. I am an elderly woman with a disabled husband, we need this fire to stay warm ready for the winter. It is not fit for purpose as is faulty. My contract is with the retailer! Appalling customer service. Will seek advice from BBC Watchdog.

Extremely happy with our purchase. Would definitely recommend

Excellent service all round, very helpful and very competitive in price. Can't fault this company

I ordered an Elgin and Hall Fireplace from Fires2u recently. I secured a good price, excellent service and prompt delivery. The fireplace arrived in excellent condition and now takes pride of place in my lounge.

Morning,
Spoke to a sales person today and asked for some help, not interested in helping at all just wants to sell you something.
Stay clear of this company.

Terrific and fast service - answered my questions very quickly, and saved me over £100 compared to other retailers. Would highly recommend.

Brilliant thank you got your help with us with the fire.

good company, easy order, fast delivery. Customer service polite & helpful. would recommend

Great company, easy to order, fast delivery, fantastic product, had some broken embers on delivery informed Fires2u straight away, instant response and they arranged for a new set of embers which came swiftly, highly recommend, great service.

Brilliant company very knowledgeable, had to phone a few times for some questions and they kept me right, nothing was a bother to them, not got my fire in yet as husband is building a surround, delivery was very good I live in Scotland and the company delivered to my door
Would recommend

We need more companies like fires2u. From ordering to delivery was excellent fast service. I would definitely recommend and will buy from them again. Fire is fab too!!

Very helpful with questions before and during the order process. Delivered when they said they would. Highly recommended