Had a house to sell which needed a refurb Stephen planned both bathroom and the kitchen he also introduced me to a professional fitter the whole process was first class this helped me sell it within... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Excellent service from Stephen in Daybrook. His advice and knowledge from the design, layout and choice of kitchen units and worktops was very helpful and professional. He was very patient and was qui... Ver mais
A empresa respondeu
Brilliant company to deal with, used their Somercotes branch a few times lately for bags of 10mm chippings. Price is good, and the delivery drivers are always friendly and nothing is too challengi... Ver mais
A empresa respondeu
Great service delivery day as requested , unfortunate vehicle broke down at my address crane blew hydraulic pipe. Had already delivered 2 out of my 3 bulk bags but couldn’t drop the last until fol... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de Materiais de Construção
- Locadora de plantas e maquinário
- Loja de Ferramentas
- Serviço de Locação de Equipamentos para Construção Civil
Escrito pela empresa
Frank Key builders merchants offer a wide range of building supplies throughout the UK to the Trade & DIY enthusiast. You can find the building materials you need online, available for collection or delivery. See our low prices! If you need the right equipment hire online from our wide range of plant & tool hire.
Informações de contato
Portland Street, NG5 6BL, Daybrook, Reino Unido
- 01159208208
- www.frank-key.co.uk
4,6
Excelente
750 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Frank Key
Thank you for the 5 star review.
First time I have used the online…
First time I have used the online booking process and it was a breeze. Bags of decorative stone and soil arrived within the delivery window.
The driver, Colin, was really helpful and professional and was able to drop the load exactly where I wanted it, with no fuss. Thank you
1 de abril de 2026
Avaliação não solicitada
Resposta da Frank Key
Thank you for the fantastic 5-star review! We'll be sure to pass on your kind words to Colin. He's a valued member of our team. We look forward to serving you again soon
Website was easy to use
Website was easy to use, however the live chat in the app on iOS doesn't seem to work great - I messaged to find out what time my delivery was supposed to come as it was down for AM delivery and I had somewhere to be in the afternoon - chat seemed to show the operator typing for ages but no message ever come through. Ended up having to close the app and start a new chat session then I managed to get a reply. Delivery ended up arriving late at around 1:30pm
However, the delivery driver Colin from the Somercotes branch was excellent and I cannot praise him enough, he explained the reason for the delay and managed to get the bags unloaded exactly where I wanted them (despite not having the best access), top man!
26 de março de 2026
Avaliação não solicitada
Resposta da Frank Key
Thank you for taking the time to leave us a 4-star review.
We're glad to hear you found our website easy to use and that Colin did a great job. We'll be sure to pass on your kind words to him!
Sorry to hear about the issue you experienced with our live chat and the delay in your delivery. We appreciate you bringing this to our attention, and we'll look into the chat functionality to ensure it works smoothly for all our customers.
Thank you again for your feedback. We look forward to serving you again soon.
Difficult access delivery
Simon at somercoates branch always makes the ordering process is easy as possible and providing competitive quotes on materials. Delivery came today and access is very tight. Rob managed to manoeuvre the wagon where no others have. After assessing the difficult route he managed to get the materials on site safe and efficiently, which made our job a lot easier.
19 de março de 2026
Avaliação não solicitada
Resposta da Frank Key
Thank you for the fantastic 5-star review! We're thrilled to hear about your positive experience with our Somercoates branch.
We'll be sure to pass your kind words on to both Simon and Rob. Thanks again for choosing us, and we look forward to working with you again soon
Brilliant driver even though the truck…
Brilliant driver even though the truck was playing up driver was Colin
16 de março de 2026
Avaliação não solicitada
Resposta da Frank Key
Thank you for the fantastic 5-star review! Always great to hear when our drivers provided a brilliant experience. We'll be sure to pass your kind words on to Colin. We appreciate your patience and look forward to serving you again soon
Fantastic service from Stephen
Fantastic service from Stephen. We wanted to add a 2m x 900mm breakfast bar to a 12 year old kitchen and Stephen was able to match the base units and worktop exactly, to allow the whole lot to look original. Everything required for the install arrived when he said it would and we are very happy with it post installation.
Thanks Stephen!
Lee & Liz
9 de março de 2026
Avaliação não solicitada
Resposta da Frank Key
Hi Lee and Liz,
Thank you so much for your fantastic 5-star review! We are thrilled to hear how happy you are with your new breakfast bar.
A message from Stephen "It was a pleasure to help you find the perfect match for your existing kitchen, and I'm so glad everything came together to look like it was always there."
Enjoy your updated kitchen!
Resposta da Frank Key
Thank you for the 5 star review.
Extremely fast delivery & a great price.
27 de fevereiro de 2026
Resposta da Frank Key
Thank you for the 5 star review.
Resposta da Frank Key
Thank you for the 5 star review
Great service From Colin
Great service From Colin
Made the job a lot easier for us.
5 de março de 2026
Avaliação não solicitada
Resposta da Frank Key
Thank you and we will pass the comments on to Colin.
Delivery on schedule and quality is…
Delivery on schedule and quality is good.
25 de fevereiro de 2026
Resposta da Frank Key
Thank you for taking the time to give us a review and making it 5 stars.
Pleased with product, ordered more!
Pleased with the 4-10 mm washed gravel, reasonable price and good customer service. Would have given 5 stars but TPN delivery eta kept being put back, made planning the day difficult. Driver however was very helpful in where to deliver load.
2 de março de 2026
Resposta da Frank Key
Thank you for taking the time to leave a review. We're glad to hear you were pleased with the gravel and our customer service.
Sorry about the delivery ETA issu. We will pass this feedback on to improve their service including their helpful driver. Have a lovely weekend.
Five star review
Excellent driver as normal that deliver to us from frank key. Five stars all the way.
22 de fevereiro de 2026
Resposta da Frank Key
Thank you. Have a lovely weekend.
I had a delivery of a very heavy lintel…
I had a delivery of a very heavy lintel Sean the driver was brilliant delivered the lintel and helped me in the house with it nothing was too much trouble, brilliant service
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Frank Key
Thank you so much for your kind review! We're thrilled to hear Sean provided such excellent service and was able to help with your delivery. We'll be sure to pass on your feedback to him. Thanks again for choosing us!
The Delivery Driver was very helpful…
The Delivery Driver was very helpful with the positioning of all ten bags of Mot which made my job so much easier.
5 de fevereiro de 2026
Resposta da Frank Key
Thank you for the fantastic 5-star review! We're so glad to hear our delivery driver was able to help and make your job easier. We appreciate you choosing us and look forward to serving you again soon
Swift efficient service
1 de fevereiro de 2026
Resposta da Frank Key
Thank you for your review! We're glad to hear you found our service to be swift and efficient. We always aim to provide the best possible experience, and we'd love to know if there's anything we could do to make it a 5-star one next time. We appreciate your feedback
Resposta da Frank Key
Thank you Jason, we appreciate the review and feedback. We will pass your feedback on to the team. have a great week.
Matt was a legend
Matt was a legend. He managed to drive all the way round the allotment and saved me hours of work and a visit to the physio. Cannot say enough how impressed I was
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Frank Key
Thank you Phil for the great feedback, and yes Matt is 100% a legend. Good luck with the allotment.
Unbeatable- service and price
Used their Bradford, West York branch for diamond drill hire. The gentlemen here are superb. Will go out if their way to help.
Tool hire price was unbeatable. Excellent service. Brilliant price - No other hire shops came close.
Keep it up.
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Frank Key
Thank you for a fantastic review. We will make sure Bradford see your review. Hope to see you again soon.
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