Received this large sideboard flat packed. There was an issue with the instructions on line. I rang the company, they answered straight away, a man called Anthony emailed me a new set of instructions... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Have bought the Santiago lounge unit from this company recently. Cannot praise the company highly enough. Ordering straightforward, was contacted via email for confirmation followed by the expected de... Ver mais
A empresa respondeu
AVOID AT ALL COSTS I recently purchased a lovely looking sideboard from Furniture in Fashion, in a light wood with a white marble top. I unfortunately received a dark wood sideboard with... Ver mais
From the start of the sale till the end I was kept fully informed when my product would arrive , I was delighted with my purchase could not believe the care in which every item was packaged The quali... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de móveis para sala de estar
- também em
- Loja de Iluminação
- Loja de Móveis
- Loja de Móveis para Quartos
- Reforma de Banheiros
Escrito pela empresa
Furniture in Fashion Trademark : UK00003813849 Founded on 14th June 2007, by it's founder & CEO Asad Shamim, established one of the largest online furniture stores in the UK. As one of the largest online stores for modern & contemporary furniture, it’s become a one-stop shop for those looking for high-quality furniture for the home & office. With FIF, there’s a whole host of furniture available whether it’s for the home or the workplace. Offering office furniture to suit almost every budget, flexibility is offered with the large catalogue available. We have a major warehouse and showroom located in the up-and-coming town of Farnworth, Bolton BL4 9TP. Occupying over 60,000 square feet of area, the huge warehouse space allows us to store an array of bathroom furniture and more. This helps to initiate importing services across various countries. As of now, we’re one of the largest furniture stores for all products whether that’s bedroom furniture to living room furniture sets. The use of high-quality, German-manufactured items like outdoor furniture, for example, comes directly over to us from our 500,000-square-foot warehouse in Germany. A strong online presence has helped us grow over the years and expand our variety of furnishings, which includes lighting, to lift the mood of any space.
Informações de contato
Causeway Mill ,14 Stone Hill Road, Express Trading Estate, BL4 9TP, Bolton, Reino Unido
- 01204792700
- support@furnitureinfashion.net
- www.furnitureinfashion.net
4,3
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
AVOID AT ALL COSTS
AVOID AT ALL COSTS
I recently purchased a lovely looking sideboard from Furniture in Fashion, in a light wood with a white marble top.
I unfortunately received a dark wood sideboard with a dark marble top.
Despite multiple emails to them proving I received a different product (different name on the box, which I was able to find as a completely different item on a competitor website), they completely dismissed my emails, making me pay £120 to return the item.
They said the supplier had sent the correct item, and then to top it off, they have updated the website product name and changed the images to the furniture I have since received. They clearly have made an error but refuse to acknowledge it.
Customer service is terrible, emails are rude and dismissive. I will never use this company again and will make sure everyone is aware.
12 de outubro de 2026
Avaliação não solicitada
Great prompt customer service
Received this large sideboard flat packed. There was an issue with the instructions on line. I rang the company, they answered straight away, a man called Anthony emailed me a new set of instructions within 5 mins. Great customer service. Love the sideboard, very sturdy, large storage space, instructions easy to follow. Very well made. I would recommend this company and I will use again. Thank you ... GREAT SERVICE & PRODUCT !
14 de outubro de 2026
Avaliação não solicitada
Resposta da Furniture in Fashion
Thank you so much for your wonderful review and for sharing your experience with us!
We’re delighted to hear that you’re happy with your sideboard and that you find it sturdy, well-made, and spacious. We’re also pleased that Anthony was able to assist you promptly and provide the updated assembly instructions.
Customer satisfaction is very important to us, and your kind words about our service and product mean a lot to our team. Thank you for recommending us and for choosing to shop with us.
We look forward to serving you again in the future!
Great company quick delivery
Great company quick delivery . Quality furniture great customer service service. Always told when goods would arrive delivered by great team polite and helpful ..
1 de outubro de 2026
Avaliação não solicitada
Resposta da Furniture in Fashion
Thank you for your fantastic feedback!
We’re delighted to hear that you’re happy with the quality of your furniture, our customer service, and the quick delivery. It’s also wonderful to know that our delivery team were polite and helpful.
We really appreciate your kind words and your support. Thank you for choosing Furniture in Fashion!
Drivers
Drivers , polite, friendly,very helpful.
The suite is perfect
Many thanks to you all.
Lawrence Eaton
21 de setembro de 2026
Resposta da Furniture in Fashion
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re happy with your suite and that our delivery drivers were polite, friendly, and helpful. We truly appreciate you taking the time to share your experience.
We hope you enjoy your new furniture, and thank you for choosing Furniture in Fashion!
Resposta da Furniture in Fashion
Thank you for your lovely feedback! We’re delighted to hear that you found the service quick and easy and are happy with the quality of your purchase. We truly appreciate your support!
Worth the wait
Great communication, quality product, good price and well packaged.
21 de setembro de 2026
Resposta da Furniture in Fashion
Thank you for your fantastic review! We’re delighted to hear that you were pleased with the communication, product quality, price, and packaging. We’re especially glad to know that you felt it was worth the wait.
We really appreciate your patience and kind feedback, and we hope you enjoy your new furniture!
well informed.happy
Good communication.kept me informed the whole
Time.price was good happy all tthrough thank you
21 de setembro de 2026
Resposta da Furniture in Fashion
Thank you so much for your wonderful review! We’re delighted to hear that you were happy with the price and that our communication kept you well informed throughout your experience. Your kind feedback means a lot to our team.
We truly appreciate your support and hope to serve you again in the future.
Ordered office furniture over a month…
Ordered office furniture over a month ago with a promised delivery date of 21-September 26 and still haven’t received it. Customer service is poor. They claim any managers only work 1hr a day and they will call back and call backs never happen.
29 de setembro de 2026
Avaliação não solicitada
Resposta da Furniture in Fashion
We are sorry to hear that you are unhappy with your experience. However, after carefully reviewing the order and our communication records, we would like to clarify the circumstances.
The order was placed during the first week of September, and our team clearly advised that the item was expected to arrive at our warehouse by approximately the third week of September. According to our records, updates regarding the order were provided to you by both email and telephone.
We would also like to clarify that no member of our team promised an exact delivery date or time. Once the item reaches our warehouse, delivery is arranged through a third-party courier, and delivery dates are determined according to the courier's route planning and availability in the customer's area.
According to the latest information available on the courier portal, the courier is currently planning a delivery route for your area for 1 October 2026 and should contact you today to confirm your availability.
We therefore believe that we have provided the available updates regarding your order throughout the process. We are sorry for any inconvenience caused, but we would like to reiterate that we do not guarantee an exact delivery date or time for standard courier deliveries, as these are dependent on the courier's route planning.
We appreciate your patience and understanding and hope your order is delivered shortly.
Good customer service
Have bought the Santiago lounge unit from this company recently. Cannot praise the company highly enough. Ordering straightforward, was contacted via email for confirmation followed by the expected delivery date. The delivery company contacted us within 4 days for free delivery. On the day we had a call with expected timings.Three very heavy boxes delivered by pleasant guys. The unit was of good solid quality. On inspecting the contents, one glass shelf was found to be broken. We contacted Furniture in Fashion on Thursday and by Saturday morning a replacement was sent very carefully packed. The communication with the company was first rate . Customer service excellent. Sadly lacking these days. And the finished unit looks great too !
22 de setembro de 2026
Avaliação não solicitada
Resposta da Furniture in Fashion
Thank you so much for your wonderful review and for taking the time to share your experience with us.
We are delighted to hear that you were pleased with the Santiago Lounge Unit and found the ordering, delivery and communication straightforward. We also note that our After-Sales Team quickly looked into your case and arranged for the required replacement part to be dispatched as soon as possible to resolve the issue.
It is fantastic to know that the finished unit looks great and that you were happy with the quality of the furniture and the service provided by our team and delivery partners.
Your kind comments about our customer service mean a great deal to us and will be shared with the team. We always aim to deal with any after-sales concerns as quickly and efficiently as possible.
Thank you once again for choosing Furniture in Fashion, and we hope you continue to enjoy your new lounge unit!
Excellent Company
Ordered 4 dining chairs the quality is fantastic and at a great prices Customer service is outstanding, would definitely buy from this company again
18 de setembro de 2026
Avaliação não solicitada
Resposta da Furniture in Fashion
Thank you so much for your wonderful review! We’re delighted to hear that you’re pleased with the quality and value of your dining chairs, and it’s fantastic to know that you found our customer service outstanding.
We truly appreciate your kind words and your support. We look forward to serving you again in the future!
Delivered early and everything was…
Delivered early and everything was smooth as expected!
24 de março de 2026
Resposta da Furniture in Fashion
Thank you for your kind feedback! We're delighted to hear that your delivery was early and everything went smoothly as expected. We appreciate your support and look forward to serving you again in the future!
Appalling service
Appalling service. Still waiting for my order 3 weeks later, the delivery company they use is useless, I think there is only one driver! The driver decided today at 4.30pm today that he’s not well enough to deliver when the delivery slot was 12-3pm. I would not recommend this company based on the delivery company they use.
Another week on and I still don’t have my items because the delivery driver was taken ill. The fact that we waited around all day and you cancelled the delivery at 4.30pm when you were meant to arrive 12-3pm doesn’t appear to have been taken into account. In response to your reply I did not ask for a refund, I said if you can’t re-schedule the delivery for a time when I can take it in then is it possible to get a refund, valid question I think. To be clear, I got a message on a Sunday afternoon to say you wanted to deliver the next day, how are we supposed to make arrangements with work on a Sunday evening to be around the next day? We do have jobs too you know!
25 de agosto de 2026
Resposta da Furniture in Fashion
We’re very sorry to hear about your experience and completely understand your frustration, particularly after the delays with your delivery.
After carefully reviewing your order, we can see that there were some delivery difficulties from the outset, as you had requested delivery on a specific day and subsequently asked to cancel the order for a refund. We then contacted the courier to discuss the situation, and a delivery was arranged for either 15 or 16 September.
We would, however, like to clarify what happened with the most recent delivery attempt. The driver was genuinely out for delivery, but unfortunately suffered a serious health emergency and had to be taken to hospital by ambulance. As a result, the delivery had to be postponed. This is an extremely rare and unforeseen circumstance, and unfortunately it was outside both our control and the courier’s control. The courier did make efforts to complete the delivery, but on this occasion an unexpected medical emergency prevented this from happening.
We appreciate that, regardless of the circumstances, you have been waiting longer than expected and we sincerely apologise for the inconvenience and frustration this has caused.
We would also like to clarify that JBS2MAN is an established and efficient delivery service, and we receive positive feedback from many of our customers regarding their service. That said, we fully appreciate your concerns in this particular case and will continue to work with the courier to ensure your order is delivered as soon as possible.
The courier is expected to contact you again today or tomorrow to arrange redelivery.
Once again, we are very sorry for the inconvenience and appreciate your patience and understanding.
I purchased a grey sofa on sale from…
I purchased a grey sofa on sale from this company. The customer service is 100% and their items are of excellent quality. I highly recommend FIF and will definitely buy their products again.
24 de agosto de 2026
Resposta da Furniture in Fashion
Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with your grey sofa and that you had such a positive experience with our customer service. Your kind words about the quality of our products mean a lot to the whole team.
We truly appreciate your recommendation and look forward to welcoming you back to FIF again in the future!
Furniture arrived damaged
Furniture arrived damaged, the company made impossible demands to arrange a return or replacement part, they wouldn’t dispatch a replacement part until you’ve dissembled the item and packed the damaged part, then you have to send them images of the packaging….and only then will a part be dispatched (if available) basically leaving your unit destabilised, until the replacement part arrives, risking further damage to your furniture. Poor after service, only communication is via email, you’re basically stuck with the damaged item. Very Disappointing.
7 de agosto de 2026
Avaliação não solicitada
Resposta da Furniture in Fashion
We are sorry to hear that you remain dissatisfied, however, after carefully reviewing your order and the communication history, we would like to clarify the situation.
You initially reported an issue with the top part of the furniture on 10 August, and our dedicated support team responded on the same day, within approximately 20 minutes, with a resolution. We offered you a discount to keep the item in its current condition, and you agreed to accept the discount as a full and final settlement of the matter, without requesting a replacement at that stage.
You subsequently reported further issues on 22 August, and once again our support team responded promptly and provided the available resolution options, including an exchange of the required parts.
To arrange the exchange, we requested that the relevant parts be securely repacked in a suitable cardboard box so that the courier could collect them. Despite several follow-ups from our team requesting the required packaging photographs, we have still not received them. Without these photographs, we are unfortunately unable to book the courier collection and proceed with the exchange.
We would also like to clarify that the packaging requirement is a standard part of our replacement-part exchange process. We have not asked for anything beyond securely packaging the relevant parts and providing photographs so that the courier collection can be arranged.
We therefore cannot agree with the statement that our after-sales service is poor. Our team has responded promptly on each occasion and has offered resolutions to address the issues raised. We are always willing to assist our customers, but we also require the customer's cooperation to complete the agreed exchange process.
We would also like to clarify that you accepted and agreed to our terms and conditions before placing your order with us.
We remain happy to assist and complete the exchange once the requested packaging photographs are provided. We hope this clarifies the circumstances and demonstrates that we have made every reasonable effort to resolve the matter.
Resposta da Furniture in Fashion
Thank you so much for your fantastic feedback! We’re thrilled to hear that you were happy with both our products and service. Your support means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again!
Initial order Issue
We had an initial issue with the assembly of our Coffee Table. However we emailed the Support Team and were very well looked after by Anthony. After communicating
by email a few times. Everything was resolved to our complete satisfaction.
4 de setembro de 2026
Avaliação não solicitada
Resposta da Furniture in Fashion
Thank you so much for your kind review. We’re sorry to hear you initially experienced an issue with assembling your coffee table, but we’re delighted that Anthony and our Support Team were able to assist and resolve everything to your complete satisfaction.
We’ll be sure to pass your lovely feedback on to Anthony. Thank you for your patience and for giving us the opportunity to put things right. We really appreciate your support!
Gorgeous
I love my gorgeous black gloss end table. It was so easy to assemble. Looks very classy in my living room. Superb price and very fast delivery.
24 de agosto de 2026
Resposta da Furniture in Fashion
Thank you so much for your lovely review! We’re delighted to hear that you love your black gloss end table and that it looks classy in your living room. It’s great to know you found it easy to assemble and were pleased with the price and speedy delivery.
We really appreciate your kind words and hope you continue to enjoy your new table!
Excellent communication
Excellent communication. No delays. All happened according to plan. Very pleased with product. Would recommend.
24 de agosto de 2026
Resposta da Furniture in Fashion
Thank you for your wonderful review! We’re so pleased to hear that everything went according to plan and that you were happy with the communication, delivery, and product. Your recommendation means a lot to us, and we really appreciate your support!
Very prompt delivery
Order placed Sunday afternoon. Furniture delivered before lunch on Tuesday! Very simple to assemble and looks great!
24 de agosto de 2026
Resposta da Furniture in Fashion
Thank you so much for your fantastic review! We’re delighted to hear that your furniture arrived so promptly, was easy to assemble, and looks great. We really appreciate you taking the time to share your experience and hope you enjoy your new furniture!
Excellent
Excellent, communication,delivery a,product and entire process from ordering until delivery
24 de agosto de 2026
Resposta da Furniture in Fashion
Thank you so much for your wonderful feedback! We’re delighted to hear that you were happy with the product, communication, and delivery, and that you had a seamless experience from ordering through to receiving your delivery. We truly appreciate your support and recommendation!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.