Furniture in Fashion Avaliações 

4.434
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Received this large sideboard flat packed. There was an issue with the instructions on line. I rang the company, they answered straight away, a man called Anthony emailed me a new set of instructions... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Have bought the Santiago lounge unit from this company recently. Cannot praise the company highly enough. Ordering straightforward, was contacted via email for confirmation followed by the expected de... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

AVOID AT ALL COSTS I recently purchased a lovely looking sideboard from Furniture in Fashion, in a light wood with a white marble top. I unfortunately received a dark wood sideboard wit... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

From the start of the sale till the end I was kept fully informed when my product would arrive , I was delighted with my purchase could not believe the care in which every item was packaged The quali... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de móveis para sala de estar
  2. também em
  3. Loja de Iluminação
  4. Loja de Móveis
  5. Loja de Móveis para Quartos
  6. Reforma de Banheiros

Escrito pela empresa

Furniture in Fashion Trademark : UK00003813849 Founded on 14th June 2007, by it's founder & CEO Asad Shamim, established one of the largest online furniture stores in the UK. As one of the largest online stores for modern & contemporary furniture, it’s become a one-stop shop for those looking for high-quality furniture for the home & office. With FIF, there’s a whole host of furniture available whether it’s for the home or the workplace. Offering office furniture to suit almost every budget, flexibility is offered with the large catalogue available. We have a major warehouse and showroom located in the up-and-coming town of Farnworth, Bolton BL4 9TP. Occupying over 60,000 square feet of area, the huge warehouse space allows us to store an array of bathroom furniture and more. This helps to initiate importing services across various countries. As of now, we’re one of the largest furniture stores for all products whether that’s bedroom furniture to living room furniture sets. The use of high-quality, German-manufactured items like outdoor furniture, for example, comes directly over to us from our 500,000-square-foot warehouse in Germany. A strong online presence has helped us grow over the years and expand our variety of furnishings, which includes lighting, to lift the mood of any space.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(4.434)

587 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Communication was perfect

Communication was perfect. I was informed about the delivery all the way through. I received the items promptly. The items were well packaged to prevent damages.

16 de abril de 2026
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Resposta da Furniture in Fashion

Thank you for your kind feedback.

We’re delighted to hear that you were satisfied with our communication throughout the delivery process and that your items arrived promptly and well packaged. We always aim to keep our customers informed at every stage and ensure orders are delivered safely.

We truly appreciate your support and look forward to serving you again in the future.

Avaliado com 5 de um total de 5 estrelas

Had a small problem with an item which…

Had a small problem with an item which was resolved quickly by Anthony (SupportTeam). Have ordered many items from this company which have been brilliant 👏

22 de abril de 2026
Avaliação não solicitada
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Resposta da Furniture in Fashion

Thank you for your kind review.

We’re sorry to hear there was a small issue with your item, but we’re very pleased that Anthony from our Support Team was able to resolve it quickly for you. It’s also wonderful to hear that you’ve been happy with the many items you’ve ordered from us.

Your continued support truly means a lot to us, and we look forward to serving you again in the future.

Avaliado com 5 de um total de 5 estrelas

Excelate quilty

Excelate quilty
Good deliveryand on time

26 de março de 2026
logotipo da Furniture in Fashion

Resposta da Furniture in Fashion

Thank you for your kind feedback!

We’re delighted to hear that you’re happy with the excellent quality and that your delivery arrived on time. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.

We look forward to serving you again in the future!

Avaliado com 5 de um total de 5 estrelas

Arrived promptly

Arrived promptly. Good communication . Chair is excellent.

25 de março de 2026
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Resposta da Furniture in Fashion

hank you for your kind feedback!

We’re delighted to hear that your order arrived promptly and that you were pleased with the communication throughout. It’s great to know you’re happy with the chair as well — we hope it serves you well for a long time to come.

If there’s anything else we can assist you with, please don’t hesitate to get in touch.

Avaliado com 5 de um total de 5 estrelas

Easy order and fast delivery

16 de abril de 2026
logotipo da Furniture in Fashion

Resposta da Furniture in Fashion

Thank you for your great feedback!

We’re really pleased to hear that you found the ordering process easy and the delivery fast. Providing a smooth and efficient experience is exactly what we aim for.

We look forward to serving you again soon!

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, fast delivery, lovely item

27 de março de 2026
logotipo da Furniture in Fashion

Resposta da Furniture in Fashion

Thank you for your wonderful feedback!

We’re delighted to hear that you’re happy with the service, speedy delivery, and your item. It’s great to know everything met your expectations.

We truly appreciate your support and look forward to serving you again in the future!

Avaliado com 5 de um total de 5 estrelas

So much better than expected

Easy to navigate website. Well priced dining bench and better quality than expected. Prompt delivery.

15 de abril de 2026
logotipo da Furniture in Fashion

Resposta da Furniture in Fashion

Thank you for your fantastic feedback!

We’re really pleased to hear that you found our website easy to navigate and that the dining bench exceeded your expectations in both quality and value. It’s also great to know your order arrived promptly.

We truly appreciate your support and hope to serve you again soon!

Avaliado com 5 de um total de 5 estrelas

The company was excellent giving clear…

The company was excellent giving clear information on my delivery .
How and when I would be contacted before the delivery.
Everything went like clockwork and the delivery guys were helpful and polite.
I would not hesitate to buy from FiF again.

15 de abril de 2026
logotipo da Furniture in Fashion

Resposta da Furniture in Fashion

Thank you for your wonderful feedback!

We’re delighted to hear that you found our communication clear and that everything went smoothly with your delivery. It’s great to know the team kept you well informed and that our delivery crew made a positive impression.

We truly appreciate your kind words and are pleased you’d be happy to shop with us again. We look forward to serving you in the future!

Avaliado com 5 de um total de 5 estrelas

Excellent quality

Excellent quality

23 de março de 2026
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Resposta da Furniture in Fashion

Thank you for your feedback.

We’re delighted to hear that you are pleased with the quality of your item. Providing high-quality products is very important to us, and it’s great to know we met your expectations.

We truly appreciate your support and hope to serve you again in the future.

Avaliado com 5 de um total de 5 estrelas

From start to finish

From ordering, to confirmation to delivery. All excellent. And the table itself was easy to put together and looks beautiful.

24 de março de 2026
logotipo da Furniture in Fashion

Resposta da Furniture in Fashion

Thank you for your wonderful feedback.

We’re delighted to hear that you had a smooth experience from ordering through to delivery, and that everything met your expectations. It’s great to know the table was easy to assemble and that you’re pleased with how it looks.

Your kind words truly mean a lot to us, and we hope you enjoy your new purchase for years to come.

Avaliado com 4 de um total de 5 estrelas

Good communication just delivery was a…

Good communication just delivery was a bit painful

24 de março de 2026
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Resposta da Furniture in Fashion

Thank you for your feedback.

We’re pleased to hear that you were happy with the communication throughout your order. However, we’re sorry to learn that the delivery experience was not as smooth as expected. We understand how important a hassle-free delivery is and will share your comments with our courier partners to help improve this moving forward.

We truly appreciate your patience and thank you again for bringing this to our attention.

Avaliado com 5 de um total de 5 estrelas

Products look amassing keep you up to…

Products look amassing keep you up to date with delivery’s. I haven’t had all my orders delivered yet but carnt wait

13 de abril de 2026
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Resposta da Furniture in Fashion

Thank you for your lovely feedback.

We’re delighted to hear that you’re impressed with the products so far and that you’ve found our delivery updates helpful. We hope the rest of your order arrives smoothly, and we’re confident you’ll love everything once it’s complete.

We truly appreciate your patience and support.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service

23 de março de 2026
logotipo da Furniture in Fashion

Resposta da Furniture in Fashion

Thank you for your kind feedback.

We’re delighted to hear you received excellent service. Your support means a lot to us, and we look forward to assisting you again in the future.

Avaliado com 5 de um total de 5 estrelas

Problem with a damaged item rectified…

Problem with a damaged item rectified immediately great customer service

13 de abril de 2026
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Resposta da Furniture in Fashion

Thanks for sharing your experience.

We’re pleased to hear that the issue with your damaged item was resolved quickly and that you were satisfied with the service provided. We note that our dedicated after-sales team promptly investigated the matter and arranged for the required parts to be exchanged, ensuring all issues were resolved.

We truly appreciate your feedback and are always here should you need any further assistance.

Avaliado com 4 de um total de 5 estrelas

No problems at all,and fantastic…

No problems at all,and fantastic items,easy to assemble too

13 de abril de 2026
logotipo da Furniture in Fashion

Resposta da Furniture in Fashion

Thank you for your kind feedback.

We’re delighted to hear that everything went smoothly and that you’re happy with your items. It’s great to know you found them easy to assemble too.

We really appreciate your support and hope to serve you again in the future.

Avaliado com 4 de um total de 5 estrelas

Good service and delivery

Good service and delivery. The product looks good as well

23 de março de 2026
logotipo da Furniture in Fashion

Resposta da Furniture in Fashion

Thank you for your feedback.

We’re pleased to hear you were happy with both our service and delivery, and that you’re satisfied with the product as well.

We appreciate your support and hope to serve you again in the future.

Avaliado com 5 de um total de 5 estrelas

Very good customer service

Very good customer service

23 de março de 2026
logotipo da Furniture in Fashion

Resposta da Furniture in Fashion

Thank you for your kind words.

We’re delighted to hear you had a very positive experience with our customer service. Your feedback means a lot to us.

We look forward to assisting you again in the future.

Avaliado com 5 de um total de 5 estrelas

Very good experience with great quality…

Very good experience with great quality product

13 de abril de 2026
logotipo da Furniture in Fashion

Resposta da Furniture in Fashion

Thank you for your kind feedback. We’re delighted to hear that you had a very good experience and are pleased with the quality of the product.

We truly appreciate your support and look forward to serving you again in the future.

Avaliado com 1 de um total de 5 estrelas

Shocking awful service

This sofa is actually really uncomfortable the back of it is sagging already with normal daily use the quality of this product is awful. When discussing with the company about the poor quality and sagging they have tried completely ignored this and said that it just doesnt meet my own expectations no the material is sagging and the fabric is so poor quality much more use and it will start to flake. The company are also failing to comply with the consumer rights Act 2015, 26 days is within the 30 day time frame for a refund for faulty goods which this is faulty because the fabric is sagging after minimal use. They are also trying to charge me for the cardboard box the sofa came in and for collection too! They have increased the charges repeatedly trying to get me to back down. I will take this further. the delivery service was shocking left the sofa in the hallway didnt try and help me get it in the front room and the quality of the sofa is rubbish I have had to try and sell it and had to get a new one which is much better. not from this company i will add the new company delivery drivers set the new sofa up for me your delivery drivers just left an unopened massive box in the hallway which I will add is a massive fire escape risk I wouldnt have been able to get out of my house if I needed to!!
All in all wont be using that service again 

23 de março de 2026
logotipo da Furniture in Fashion

Resposta da Furniture in Fashion

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

After carefully evaluating your order, we note that the return request has been raised after 26 days. Based on the images provided, the item does not show any faults and appears to have a normal finish. The concern you have highlighted relates to the underside of the sofa, which seems to have occurred while moving the item into the front room.

We would like to reiterate that we have been selling this range of sofas for the past 5 to 6 years, and we have not received any complaints regarding quality issues. While we have occasionally received feedback related to transit damage, no such issues have been identified in your case.

As a gesture of goodwill, we are still willing to arrange a collection for a refund on a one-time basis. However, a collection charge of £80 will apply, and the item must be packed in its original packaging, as previously advised by our support team.

Regarding the courier, we are confident in their service. Their responsibility is to deliver the item to the hallway only, which is in line with their delivery terms, and we generally receive positive feedback from customers regarding their service.

As mentioned, the return request appears to be based on the item not meeting your expectations, rather than due to any manufacturing fault.

Avaliado com 5 de um total de 5 estrelas

Super product

The product is great value for money. Easy to put together and looks great. Well packaged. Easy to use instructions.too. Delivery time was spot on and didnt take long. Would highly recommend

8 de abril de 2026
logotipo da Furniture in Fashion

Resposta da Furniture in Fashion

Thank you for your kind feedback. We’re delighted to hear that you are happy with the product and found it to be great value for money.

It’s also great to know that you found the assembly process straightforward, the instructions easy to follow, and that the packaging and delivery met your expectations.

We truly appreciate your recommendation and hope to serve you again in the future.

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