Garden Plants Online Avaliações 

I love the plant pot! It is better than expected. I am very happy 😊

Lovely quality large plant. Not the fastest delivery but kept in communication. Driver delivered without checking I was in and getting it signed for so something to watch. I’ll use them again.

The pot is lovely and and just as I hoped, the wait was quite a while which is explained and it was worth waiting for, it isn't such a good choice if you are wanting a pot quickly. The communication was consistent and clear and polite.

I have been attempting to get an agreed refund for an incorrect order that was delivered to me in June. I have spoken to several people in their team who each assured me this would be resolved and that I would get the refund due. It’s September and nothing has been done. The quality of the plant that was send was truly awful. And rather than receive the refund another was delivered 2 weeks later. (Just as awful) save yourself time and money. Shop elsewhere.

Jack was wonderful and professional leaf motive pot plant feet were lovely thank you very much

Having worked for many years in Customer Services, I understand the value of receiving feedback, good or bad. So here goes. I used this company before in 2023 and as such decided to use them again recently (August 2026). I have to say that the experience was very poor and I'm writing this so that lessons can be learned and hopefully improvements put in place by the Garden Plants Online management team. I notice from some other reviews that I'm not the only one who has had the issue that I have faced, so maybe this will be the feedback that finally encourages action to be taken. In summary:
- The wrong plant was delivered. I rejected it.
- I was then told that the delivery date for re-delivery would be 2-3 weeks later as they had driver holiday schedule issues
- Over 5 weeks later the wrong plant was delivered again. I rejected it.
I have to say that the folks handling my phone calls and emails were very apologetic, with the exception of the person who told me about the driver holiday issues, as I was made to feel like I should just 'deal with it'. I feel that this is a management issue and they should take proper steps to ensure that fixes are implemented. I truly hope that the pacifying emails I received weren't just to move me on and there will be a genuine attempt to improve. Talking of which, I am so frustrated by my experience with garden plants online that I have declined a third delivery attempt and have decided to order the plant from another supplier who has provided assurances about the checks they have in place to ensure that they order and deliver the correct plant. Ultimately I'm out of pocket to the tune of £140 with a plant I don't want.... but that's a measure of how frustrated I am.

We ordered three plants on line from their very good website. Requests for further info responded to immediately. Delivery made exactly within the quoted time slot and delivery of very healthy plants efficiently handled. Well done!

Great quality plants at a good price. Excellent communication and updates about delivery dates/times.

Good communication about my order for some special lavender plants. Delivered in the expected time frame and the plants are in excellent condition. Would most certainly use again.

Great range and good price. Delivery from Italy took 6 weeks, but extreme weather didn't help. Kept us up to date. No doubt delivery delay made it a tired looking plant. However it looks promising. Ask me again in 12 months.

Be aware ordering from this company ! Ordered a loquat tree £126 +£25 delivery if I had seen this in garden centre I would definately not of bought it ! I waited 5 weeks for delivery so disappointed was told it has to come from Italy and our drivers are on a holiday for 2 weeks ! Why wasn’t this made clear when you order in August ? Then I finally get a date for delivery in September to be told we have a shortage of uk delivery drivers so delayed again ! The tree finally arrived , spindly thin trunk so annoyed looks nothing like the pic :( very unhappy customer I Was offered a measly £20 voucher to use when I spend again with this company ! I won’t ever use this company again , please think twice before you order . Just go to a garden centre and you can see what you’re buying feel very foolish , never again just realised I paid for a 25litre pot they have sent an approximately 10 litre pot

I was searching for a particular tree, and found it at GP online.
I was dubious, had never paid that much for a single plant! But I could not be happier with the service, nor the tree! It is a beautiful specimen, Thank you.

Delivery took a month delay , plant thati received doesn't look like the photos, pure customer service, I wouldn't recommend, I'm left with an unwanted plant when the gardening season is almost over ! Huge loss

All thou my order took just over 1 months to arrive. Nonetheless am happy with my order of (lLex nelly Stevens) Holly tree. They arrived in really good condition, fully netted, no damage. And I wish to thank the company for updating me on the status of my order.

Great price. Was a while to be delivered due to it being summer and a heatwave. But I would much prefer a healthy plant even if it is late. Was kept updated throughout and plant was delivered in perfect condition on the day and time they said it would.

The hydrangea tree exceeded my expectation when I received it. So beautiful. And the delivery etc all went exactly as promised, so I have no complaints. Well done!

My delivery took a while, but I felt like I was in safe hands, as the plant was personally delivered by them.
I was kept up to date with how the delivery was progressing.
My new plant is a beautiful and healthy yukka gloriosa, I love it, thank you.

While it took around a month to deliver my sago palm, the company kept me informed throughout with weekly updates so I wasn’t ever concerned about the delay - when delivered it was on time with the guidance and the plant is absolutely perfect - a lovely specimen - better and larger than I hoped for. A very satisfied customer and I recommend others to use your services.

I felt confident from the information provided online to go forward with my order for a 6 foot pencil Cypress conifer. I was kept informed of the progress with my order and delivery, which was extremely smooth. The Cypress conifer is beautiful and arrived with instructions in its large pot ready for transplanting. I am super happy and would highly recommend Garden Plants Online.