Helle Hollis Car Rental Avaliações 

217
•
O TrustScore é 4 de um total de 5

4,0

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Topbedrijf! Supermakkelijk, je wordt opgehaald met de shuttlebus en binnen enkele minuter ben je bij het bedrijf in Malaga. Intake receptie supersnel en ook bij inleveren gaat het snel en zijn ze erg... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Alt virkede godt og uden problemer. Vi bruger også Hellehollis næste gang. Vi blev hentet i lufthavnen sammen med andre samme fly. Intet pres for ekstra forsikringer hvilket næsten var det bed... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Fin booking side og fungerende shuttleservice. Vi valgte standardforsikringspakke da vi har dækning mod selvrisiko i form af vores husstands og rejseforsikring. Desværre blev udlejningsbilen påkørt... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Die Mitarbeiter sowie die Organisation bei HelleHollis ist super! Wir haben zwei S Autos gebucht für eine Gruppe von 8 Personen und haben geräumige sowie moderne Autos bekommen. Auch wurde vor Or... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Locadora de Carros

Escrito pela empresa

Car rental from Malaga Airport, Spain. The Malaga Head Office is open 24 hours, 7 days a week. Our friendly and service-minded staff is looking forward to welcoming you to Malaga. We aim to give the best customer-service so you get a stress-free start on your car rental. Affordable rates with clear and transparent pricing. Would you like to collect your car with minimum waiting time? - then select the Fast Lane Service where the contract is prepared before your arrival. We also have a fair fuel policy where you decide with how much fuel you wish to return the car with. Are you a holiday home owner in Spain, we have the Home Owners Club that offers a discount to you and your friends and family on your car hire and you accumulate a bonus for the following year. More offers on our website for early booking. Fleet of more than 1400 vehicles in a wide range of model like automatics, economy, family car models, hybrids, 5+2 seaters, and cabriolets. Our courtesy bus service will collect you from Malaga Airport and return you again after the rental. We are only a 2 minutes’ drive away from Malaga Airport. In Fuengirola we have a local branch office next to the port. We offer free one-way rentals between the Malaga Head Office and the branch office in Fuengirola.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

217 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(217)

25 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great Hire car company

Great Hire car company. I have used them twice and a friend uses them all the time. Always a good service. Car was great, No hidden charges or add on's, very clear honest pricing.

20 de agosto de 2024
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hi Tony, thanks so much for your kind review and recommendations. We are happy to hear that you enjoy the car hire with us and we hope to see you soon again. Best regards, Helle Hollis

Avaliado com 3 de um total de 5 estrelas

Super behandling efterfølgende

Har efterfølgende fået en super behandling af helle hollings car rental så min kritik var lidt uberettiget. Grundet til min bunder i at bilen først er nået på værksted tirsdag. Fin afslutning på en træls oplevelse Rene

20 de agosto de 2024
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hej Rene,
Vi er kede af at se din kundeanmeldelse. For det første beklager vi, at du bilen havde en elektronisk motorfejl. Det kan desværre ske, og er ikke noget som vi har kontrol over.

Vort personale ville løse problemet på bedst mulig måde ved at tilbyde en ny bil, men da det var en dags billeje (fra fredag morgen kl. 9 til lørdag morgen kl.9 ) og motorfejlen skete fredag aften, blev det os meddelt at I ikke længere havde brug for bilen.

Bilen blev afhentet af en kranvogn, og kom først retur til vort hovedkontor i går formiddags (tirsdag kl. 10).

Der kunne vi se, at der var brugt for en halv tank brændstof, og for at kompensere for det skete blev hele brændstofs beløbet (84,50 euros) refunderet med det samme.

Der blev sendt en email til dig (kl.10.48), hvor beløbet er refunderet, så vi står ganske uforstående over for at du skriver at du er blevet snydt.

Vi har på alle måder forsøgt at løse denne situation og refunderet det fulde brændstofsbeløb til dig.

Vor kundeservice afdeling vil kontakte dig per mail og igen fremsende denne kvittering. Venligst bemærk, at det er afhængigt af ens bank, hvor hurtigt man får et depositum eller brændstofsbeløb retur på ens bankkonto.

Som vi ser det, har vi løst denne uheldige situation, så godt som vi kunne med at tilbyde ny bil og refundere det fulde brændstofsbeløb.

Med venlige hilsner
Helle Hollis

Avaliado com 5 de um total de 5 estrelas

Jeg har lejet bil hos Helle Hollis i…

Jeg har lejet bil hos Helle Hollis i mange år efterhånden. Jeg får altid en supergod service og bistand. Det er rart at være tryg ved billeje, og det er man altid her. Fem velfortjente stjerner.

13 de agosto de 2024
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hej Steen, tusind tak for din fine kunde anmeldelse. Vi er rigtig glade for at høre, at I er tilfredse kunder hos os, og vi ser frem til at se jer snart igen i Malaga. Med venlige hilsner Helle Hollis

Avaliado com 5 de um total de 5 estrelas

Det er en fornøjelse at leje bil gennem…

Det er en fornøjelse at leje bil gennem Helle Hollis - alt spiller og vi havde nøglen i løbet af 5 minutter

23 de julho de 2024
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hej Dorthe, tusind tak for din fine kunde anmeldelse. Vi er glade for at høre at du havde en god billeje hos os, og vi håber at se jer snart igen. Med venlige hilsner Helle Hollis

Avaliado com 5 de um total de 5 estrelas

Top service!

Ik heb onlangs een auto gehuurd via Sunny Cars en het was een geweldige ervaring. Alles verliep soepel van begin tot eind. Bij aankomst werden we snel opgehaald door een shuttlebus en binnen vijf minuten was onze auto klaar voor gebruik. Het terugbrengen van de auto ging ook heel vlot. De service was uitstekend en de prijzen waren top! Echt een aanrader voor een zorgeloze autohuur!

7 de agosto de 2024
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hi Asatur, thanks so much for your kind words. We are happy to hear that you had a good car hire with us and we hope to see you soon again. Best regards, Helle Hollis

Avaliado com 2 de um total de 5 estrelas

An unpleasant experience

Arrived at Malaga Airport after a long day travelling. Had to call the Courtesy bus and waited some considerable time before it showed up. When we picked it our car it was filthy despite advertising that a cars received car wash before being collected. Won't be using Helli Hollis again and definitely not would not recommend.

22 de julho de 2024
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hi Deborah,
We are sorry to see your two-star review and have looked into the happened.

We can see that you have written this review for Helle Hollis Parking and not for Helle Hollis Car Rental services.

Helle Hollis Parking also has a courtesy bus service when you collect your parked car and the waiting time should of course not be too long. We apologize if you felt you waited long time but we do our utmost to minimize the waiting time. Unfortunately, sometimes external factors as heavy traffic to the Airport can slow down the service.
With regards to the free machine wash of your car, then this is only offered when parking is 7 days or longer. The parking in your case was 4 days. The advertising you mentioned is for one-year parking service where this service is included in a package. We will look into that this is very clear in the advert, so no misunderstanding is taking place. We are sorry to see this review. Best regards, Helle Hollis Parking.

Avaliado com 1 de um total de 5 estrelas

Slow courtesy Bus

We got our luggage from the carousel and texted courtesy bus and made our way to the bus pickup with my family.
Lots of people waiting on different companies, lots of people getting collected by other companies and also saw same drivers returning from other companies, but no bus with Helle Hollis written on it.
Eventually after 35 min( from time of text request for pickup) a HH bus arrived. I spoke to the driver who told me to get on. I told my wife and 4 year old daughter to get on the bus as I could see a bigger capacity than the bus could handle surround the bus.
Now as I'm carrying my 2 year old son and only able to move one of my cases at a time to the boot of the bus whilst carrying him,the angry crowd has loaded up and dived on the bus leaving no seats for myself and son.
So the driver tells me she can't take us anymore whilst allowing a free for all from an unhappy crowd, who are obviously upset after also waiting over 30 minutes for the bus to arrive. My wife and daughter then have to get off the bus.
So we wait another 10 minutes for another bus. So in total you have to wait 45 minutes to get picked up on a late Friday evening in hot heat with young children and babies.
Come on Helle Hollis get your act together,this is no way to treat families about to start their holidays.

12 de julho de 2024
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hi Brendan,
We are sorry to see your one-star review and can only apologize for the happened. This is of course not the way you should start your holidays.
We are in high season and we are doing our best to keep the waiting time to a minimum. Unfortunately, we do not always succeed. We have spoken to the staff on the evening of your arrival which was very busy. She tried to find out who was the first waiting in queue and some jumped the queue and she also apologized for this.
In order to avoid this to happened, we have at peak times of arrivals during weekends a staff member at the courtesy bus stop to register the clients coming for the courtesy bus and also hands out a number to keep a waiting line for the bus.
We apologize again for the happened and will continue to look into how to improve the service. Best regards, Helle Hollis

Avaliado com 5 de um total de 5 estrelas

Jeg havde en fremragende oplevelse med…

Jeg havde en fremragende oplevelse med biludlejningsselskabet HELLE HOLLIS i Malaga. Servicen var helt i top – personalet var utroligt venlige og hjælpsomme. Udleveringen af bilen var lynhurtig, og jeg var på vej inden for få minutter efter ankomst. Bilen var i perfekt stand, ren og klar til at køre. Priserne var også yderst rimelige, og jeg følte virkelig, at jeg fik meget for pengene. Hele processen fra booking til aflevering af bilen var problemfri og effektiv. Jeg kan varmt anbefale HELLE HOLLIS til alle, der har brug for biludlejning i Malaga. Deres super service, hurtige udlevering og billige priser gør dem til mit foretrukne valg fremover.

19 de julho de 2024
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hej Lars, Tusind tak for din fine kunde anmeldelse og anbefaling. Det glæder os at høre, at du havde en god billeje hos os, og vi ser frem til at se dig snart igen i Malaga. Med venlige hilsner Helle Hollis

Avaliado com 5 de um total de 5 estrelas

Fantastic service - highly recommendable

Did not know Helle Hollis, but found them via Google and read some reviews, and they where very positive. So deceided to book with full insurance.. Arrived at Malaga airport and was easy to find the “shuttlebus” to Helle Hollis. Check in was easy (made it also easier with a danish speaking person at the check-in) the car was flawless (Peugeot 3008 automatic) - and when we had to return the car, we just needed to fill the car up with gasoline (full tank). They check if we had fill up the tank (which we did) and we got our deposit back right away, nothing like waiting days/weeks like bigger rentals (e.g Avis). They drove us back to Malaga airport.

All in all - Can only recommend Helle Hollis. No downsides only upsides. Just remember to include with full insurance (we did not need it, but made it alot easier - as they do not check the car when returning)

5 de julho de 2024
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hi Morten, thanks so much for your five star review and recommendations. We are happy to hear that you enjoyed the car hire with us and we hope to see you again on another occasion. Best regards, Helle Hollis

Avaliado com 5 de um total de 5 estrelas

Fremragende kommunikation

Fremragende kommunikation. Ingen skjulte gebyrer. Hurtig betjening. Kan varmt anbefales.

14 de julho de 2024
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hej Mads, Tusind tak for din flotte kunde anmeldelse og anbefaling. Vi er glade for at høre, at du havde en god billeje hos os. Vi ser frem til at se dig snart igen. Med venlige hilsner Helle Hollis

Avaliado com 5 de um total de 5 estrelas

Vi havde en fantastisk oplevelse med…

Vi havde en fantastisk oplevelse med Helle Hollis. Søde og venlige samt alt klappede til tiden og kan kun anbefale dette sted til alle der vil leje en god bil bil samt få en fantastisk service:-)

6 de julho de 2024
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hej Henrik, tusind tak for din flotte kunde anmeldelse. Vi er glade for at høre at du havde en god billeje hos os og vi håber at se jer snart igen. Med venlige hilsner Helle Hollis

Avaliado com 1 de um total de 5 estrelas

Completely awful

First time renting a car with helle hollis, would definitly ble the last. Supposed to deliver the car at a set time and being a tourist we got lost on the road. We called in and told we where going to be 10 minutes late. Got yelled at the phone and she told she had to get home and she wouldnt wait for us. She said she could give us 5 minutes even though i explained we where 10 minutes away. Yes we should have planned better, but we did not know they where closing the shop at 14:00, we where only told that we where supposed to deliver the car at 14:00. I have so much respect for peoples working hours but either you should provide service and stay the extra 10 minutes or you have to be clear that 14:00 is the last possible delivery time because of opening hours.

We ended up having to drive to the airport and deliver the car there, spending extra gas and pay 80 euros in taxi to get to our hotel with two small kids. And for me its just the way she yelled at us in the phone. I cried the whole way to the airport

The car was great tho. The service was just awful.

6 de julho de 2024
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hi Michelle,
We are sorry to see the one-star review as we always strive to give the best possible customer service.
Our staff member at the Fuengirola office has many years of customer experience and she is always flexible.
The rental contract was made for return to the Fuengirola office at 12h and the office closes at 14h on Saturdays.

The staff member received your first phone call at 14h sharp and you were kindly informed that the office was closing but she could wait 10 minutes more or you had the option to return the car at the Head Office at Malaga Airport which is open 24 hours. At no time the staff member was yelling but kindly informing you the options for returning the car.

At 14.05h. she received the second phone call where she was informed that you would return the car to the Malaga Head Office. The whole conversation between staff member and you were friendly and she didn’t get any feeling that this was a problem for you.

At 14.19h. the car was return at our Head Office with no complaints, so we are quite surprised to see this review. The distance from Fuengirola to Malaga is more than 20 km and would have taken at least 25 minutes to reach the Head Office.

The staff member from the Fuengirola office quoted in your contract that you were coming to the Head Office and even quoted that no extra charge should be done for the extra day’s rental (as the rental was already exceed by more than 2 hours).

We understand that it can be difficult to find way to a new rental location but the staff member was flexible by saying that she would stay 10 more minutes after closing time and after she heard that you wanted to return the car to the Head Office, she made sure that you were not charged for an extra day’s rental.
We therefore believe that we have done the best we could do for you and are sorry to see this review. Best regards, Helle Hollis

Avaliado com 5 de um total de 5 estrelas

Exceptionel

I rented a car from Helle Hollis for 7 days, and I couldn't be happier with my experience. From start to finish, the service was exceptionel. The booking process was smooth and straightforward. Upon arrival, we was picked up, and driven 5 minutes away to Helle Hollis, greeted by friendly and professional staff who quickly processed my reservation and got me on the road in no time.

The car itself was almost brand new and clearly well-maintained. It performed beautifully throughout my trip, offering a comfortable and reliable ride. I also appreciated the transparent pricing with no hidden fees, which made the whole experience stress free.

Returning the car was just as easy and efficient. The staff again were courteous and helpful, ensuring a quick and easy return process - neverless i also got money back, from the rest of the gas, we haven’t used.

Overall Helle Hollis exceeded my expectation. I highly recommend them for anyone in need of a rental car. I will definitely be using their services again in the future!

4 de julho de 2024
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hi Christina, thanks so much for your five star review. We are so happy to hear that you enjoyed the car rental with us and we will be looking forward to seeing you soon again. Best regards, Helle Hollis

Avaliado com 5 de um total de 5 estrelas

second time renting a car at Helle…

second time renting a car at Helle Hollis.
Top cars, few kilometres, navigation included.
Bring back - procedure uncomplicated and fast. Transfer to / from the airport easy, when you read the instructions you get in a mail!
5 stars from me!

3 de julho de 2024
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hi Peter, thanks so much for your five star review. We are happy to hear that you enjoy the car hire with us and we hope to see you soon again in Malaga. Best regards, Helle Hollis

Avaliado com 5 de um total de 5 estrelas

Hvis du ikke gider læse alt det med småt……

Vi har i årevis lejet bil hos Helle Hollis og er aldrig blevet svigtet. Alt virker, der er ingen pludselig opståede gebyrer, alt er som du forventer.
Biludlejning i Spanien er en hård branche, hvor mange aktører, selv de store internationale kæder, tyr til ufine tricks for at sikre bundlinjen.
Helle Hollis har valgt en anden strategi. I stedet for at konkurrere på prisen og på plat, har de valgt at sælge et ordentligt produkt til en bæredygtig pris.
Strategien virker helt åbenlyst, for de er store på Solkysten.

Jeg er ikke taget på ferie for at læse en masse med småt. Jeg tager på ferie for at slappe af, og man er i gode hænder hos Helle Hollis.

1 de junho de 2024
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hej Claes, tusind tak for din fine kunde anmeldelse. Vi er glade for at høre at du har en god billeje hos os. Ja, det er vigtigt for os at alt er gennemskueligt og let at forstå når man lejer bil hos os. Vort mål er, at man kan trygt leje en bil uden salgspres og skjulte ekstras, og derved få sig en god start på sin ferie. Vi ser frem til at se dig snart igen hos Helle Hollis. Med venlige hilsner Helle Hollis.

Avaliado com 5 de um total de 5 estrelas

Very good service

Very good service, very friendly staff. Good car!

26 de junho de 2024
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hi Anoniem, thanks so much for the kind review. We hope to see you soon again in Malaga. Best regards, Helle Hollis

Avaliado com 5 de um total de 5 estrelas

Perfect service

As usual :-) - Fast service, superkind personal service, new cars, fast return service, perfect shuttle service

20 de junho de 2024
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hi JME, thanks so much for your five star review. We are happy to hear that you enjoy the car hire with us and we are looking forward to seeing you soon again. Best regards, Helle Hollis

Avaliado com 5 de um total de 5 estrelas

Auto top

Auto top, Service sehe freundlich

19 de junho de 2024
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hello Wolfgang, thank you so much for your kind review. We hope to see you soon again. Best regards, Helle Hollis

Avaliado com 5 de um total de 5 estrelas

100% tilfreds

Fin bil-Ford- Escort, alt i orden, hurtig bus til og fra lufthavnen som kun tager 5 minutter, let at leje og udlevering foregik uproblematisk og ligeledes ved aflevering klokken 4 om morgenen. Kan bestemt Anbefales, der er ofte dansk personale tilstede også. Trygt og godt👍🤩

16 de junho de 2024
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hej Anita, tusind tak for din fine kunde anmeldelse. Vi har Ford i flåden, men ikke lige Escort :) Vi er glade for at du havde en god billeje hos os, og ser frem til at se dig snart igen. Med venlige hilsner Helle Hollis

Avaliado com 5 de um total de 5 estrelas

Einfach alles top

Wir hatten ein Auto von Hello Hollis Malaga.
Es war einfach alles perfekt. Schneller Transfer vom Flughafen. Übernahme schnell und problemlos. Gutes sehr sauberes Auto.
Hello Hollis hat sogar für uns ein Bußgeld gezahlt und unserer Kreditkarte belastet.
Einfach insgesamt ein hervorragender Service.

17 de junho de 2024
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hi Grollmann, thank you so much for your kind review. We are happy to hear that you had a good car hire with us and we hope to see you soon again. Best regards, Helle Hollis

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais