Helle Hollis Car Rental Avaliações 

218
•
O TrustScore é 4 de um total de 5

4,0

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Avaliado com 5 de um total de 5 estrelas

Topbedrijf! Supermakkelijk, je wordt opgehaald met de shuttlebus en binnen enkele minuter ben je bij het bedrijf in Malaga. Intake receptie supersnel en ook bij inleveren gaat het snel en zijn ze erg... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

God hjemmeside. Nem oversigt, mange valgmuligheder. God mulighed for digitalisering af dokumenter for hurtig tjek in. Nem aflevering af bil. Bus mellem lufthavn og Helle hollies. God service

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Alt virkede godt og uden problemer. Vi bruger også Hellehollis næste gang. Vi blev hentet i lufthavnen sammen med andre samme fly. Intet pres for ekstra forsikringer hvilket næsten var det bed... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

God service men en meget skadet bil og en irriterende olieskift-alarm der tændte hver gang bilen tændte ødelagde desværre oplevelsen. Vi spurgte til alarmen da vi hentede bilen og personalet forsøgte... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Locadora de Carros

Escrito pela empresa

Car rental from Malaga Airport, Spain. The Malaga Head Office is open 24 hours, 7 days a week. Our friendly and service-minded staff is looking forward to welcoming you to Malaga. We aim to give the best customer-service so you get a stress-free start on your car rental. Affordable rates with clear and transparent pricing. Would you like to collect your car with minimum waiting time? - then select the Fast Lane Service where the contract is prepared before your arrival. We also have a fair fuel policy where you decide with how much fuel you wish to return the car with. Are you a holiday home owner in Spain, we have the Home Owners Club that offers a discount to you and your friends and family on your car hire and you accumulate a bonus for the following year. More offers on our website for early booking. Fleet of more than 1400 vehicles in a wide range of model like automatics, economy, family car models, hybrids, 5+2 seaters, and cabriolets. Our courtesy bus service will collect you from Malaga Airport and return you again after the rental. We are only a 2 minutes’ drive away from Malaga Airport. In Fuengirola we have a local branch office next to the port. We offer free one-way rentals between the Malaga Head Office and the branch office in Fuengirola.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

218 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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4,0

Todas as avaliações

(218)

26 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Første gang vi lejer bil i Spanien

Første gang vi lejer bil i Spanien. Kort sagt: nemt, hurtig, og virkelig god service. Ikke sidste gang vi bruge dette firma. Meget glad!

14 de agosto de 2023
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hej Tvr, tusind tak for din fine kundeanmeldelse. Vi er glade for at høre, at du havde en god billeje hos os, og vi ser frem til at se jer igen. Med venlige hilsner Helle Hollis

Avaliado com 5 de um total de 5 estrelas

Excellent hiring and returning experience

A very smooth experience from the pickup to the drop off at Malaga Airport.
Efficient staff both during pickup and drop off.
My recommendation is to use their complete waiver insurance so that you are covered. I compared the costs and found their charges were cheaper than other car rentals.

2 de agosto de 2023
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hi Sanjiv, thanks so much for your kind review. We are happy to hear that you enjoyed the car hire with us, and we hope to see you soon again. Best regards, Helle Hollis

Avaliado com 5 de um total de 5 estrelas

Prima geregeld!

Prima geregeld. Snel en korte pendel (max 5 min) naar afhaalpunt. Prima auto en verzekering geboekt. Ophalen en droppen auto snel en eenvoudig.

19 de agosto de 2023
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hi Familie Hunink, thanks so much for your five star review. We are happy to hear that you enjoyed the car hire with us and we hope to see you again on another occasion. Best regards, Helle Hollis

Avaliado com 1 de um total de 5 estrelas

Jeg har lejet en bil hos Helle hollis i…

Jeg har lejet en bil hos Helle hollis i 14 dage på min ferie , servicen er nok den værste jeg nogle sinde har oplevet , 3 gange på 14 dage har jeg måtte efterlade min familie og skifte bil . Første gang for jeg en bil jeg ikke har bestilt 2 gang opgradere jeg og for en anden hvor multimedie systemet ikke virker 3 gang for jeg en bil som lugter er bræk når jeg tænder Ac , når man ringer ind bliver man mødt af de mest stride personale , der irriteret over jeg ringer ind for 3 gang men hvis jeg havde fået en ordentlig bil til at starte med så havde jeg aldrig ringet ind . Jeg vil aldrig anbefale jer til nogle andre og vil aldrig leje bil hos jer igen .

18 de agosto de 2023
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hej Ahmed,
Vi er kede af at høre, at du havde en dårlig oplevelse hos os. Vi ønsker altid at kunden skal have en god billeje oplevelse, og selvfølgelig uden at skulle skifte bil grundet tekniske eller andre problemer. Vi har været i telefonisk kontakt med dig om denne oplevelse for at beklage og undersøge det skete. Det første bytte af bil skyldtes, at du ønskede at køre i en større bilgruppe end den reserverede som var den mindste bilgruppe vi har i flåden. Den nye opgraderede bil (med kun 12000 km på tælleren) fik desværre en fejl på multimediesystemet. Dette beklager vi, men tekniske problemer kan ske på selv nye biler. Receptionisten skulle dog straks have tilbudt at ombytte bilen, hvilket er en fejl fra vor side. Bilen blev dog ombyttet til en større bilmodel med automatgear (som kompensation), da fejlen genopstod i slutningen af lejemålet. Desværre var der også problemer med den nye model, og endnu en gang måtte bilmodellen skiftes – Denne gang til en endnu større bilmodel med kun 300 km på tælleren, også som en kompensation for besværet med at få bilen byttet. Vi går ind for at give en god kundeservice, og attituden hos personalet skal være at hjælpe kunden, uanset hvor travlt der måtte være i receptionen. Vi kan kun beklage det skete, hvilket er også derfor vi har taget personligt kontakt til dig, for at kunne følge op på denne sag. Vi håber, at efter vor samtale, at du trods alt en anden gang vil leje hos os igen, så du kan se, at det var en uheldig oplevelse. Med venlig hilsen Helle Hollis

Avaliado com 5 de um total de 5 estrelas

Betrouwbaar verhuurbedrijf

Wij komen hier al meer dan 25 jaar, altijd goede auto's voor redelijke prijzen. Misschien iets duurder dan een ander maar gewoon top service en geen gezeur wat je leest bij andere verhuurders. Medewerker Carlos bij kantoor in fuengirola is een Medewerker die er lang werkt en erg behulpzaam.

16 de agosto de 2023
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hi Erik, thanks so much for your five star review. We are happy to hear that you enjoy the car hire with us and we are looking forward to seeing you soon again. Best regards, Helle Hollis

Avaliado com 5 de um total de 5 estrelas

Bare super!

Vi har netop afleveret en bil efter en uges leje, og må sige alt bare spiller.
Vi havde bestilt en bil med god plads, og det fik vi, den var endda stort set ny. Havde kun kørt 6000km. Der var ingen diskutioner omkring bilen og brændstof beholdning da vi afleverede den.
Jeg vil klart anbefale og selv leje igen hos Helle Hollis.
👍👍👍👍 herfra

22 de julho de 2023
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hej Katja og Jesper, tusind tak for den fine kunde anmeldelse. Det er dejligt at høre, at I havde en god billeje hos os, og vi ser frem til at se jer igen hos Helle Hollis. Med venlige hilsner Helle Hollis

Avaliado com 1 de um total de 5 estrelas

Bad service, beware using own insurance

We rented a Vw Caddy for 3 weeks.

First off the Helle Hollis staff made small mistake by filling too much oil to the engine so we drove for a few days and had to return the car for a new car also a Caddy.

This new Caddy was really in bad shape.. I took pictures of the scratches etc. But I did missed the top of the rear lights as both rear lights were cracked. For some reason I missed these when we swapped the cars and did not even notice them when we were using the car.

Also we did not receive a new contract for this replacement caddy where these faults should have been stated and I was in a hurry so I didn't ask for a new contract for this replacement car.. stupid of me.

Long story short.. we used our own insurance so when returning the car at the end of our holiday the very "friendly" guy called Jeppe (Danish bloke) checked the car and immediately said that we had broken both tail lights and I knew that this was untrue because we had not harmed the car in any way.
And without the needed pictures they charged us the excess amount of 1000€.

This was very quick and I think this is pretty much normal practices and stuff has been trained to do this..

Feels like you get punished when you didn't take their insurance and pay for it.

If you get their insurance.. the only thing they usually check is the fuel level. This I have seen and witnessed as we have used Helle Hollis many times before but always with their insurance.

I do not recommend them anymore. This is really bad customer service imo.

I kow that I will get an answer here that please take pictures and return with pictures etc. etc. Where is the trust in a loyal customer.. if they check our rental history on how many times we have used their services and always returned the cars spotless.. making money for them..

If you do use them.. better take their insurance..

If you use your own insurance..take pictures like a crazy person and compare all the damages to the contract.. even small ones. If contract does not state damages found on car go back to the desk and have them add the exluding new found damages to the contract.

18 de julho de 2023
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hi Toby,
We are sorry to read your review and that you were not happy with your car hire. We always try to do our best and when a mistake happens then we do ours to correct it.
First of all, we apologize that the VW Caddy had too much oil and you had to exchange the car. This was a human error, and as an apologize we gave you a compensation on your car hire for the trouble it had caused you.

We understand that it is never nice to be charged for a damage on the car. One has the choice to either select the excess deposit (and thereby responsible for any damages that might happen on the car) or the super excess waiver where all damages are covered. Many selects the excess deposit because they have a private travel insurance or credit card insurance that covers any damages that might happen to the car. This is a personal choice and up to each one to decide which one suits the best.

We always ask to check for any damages and take photos before the car leaves our installations. The staff does not go for “damages” but if they see one, that is not registered on the contract or there is no photo evidence then, they will charge for the damage. It is very easy that a parked car can get damaged by a contrary part and one will not notice the damage before later on.

We never charge for any small scratches but only when there is a real damage to the car.

Again, we are sorry to hear that you were not happy with us but can assure you that we always do our best to keep all customers happy, - just as well as we gave you a compensation when we did a human error with the first car rented. Best regards,
Helle Hollis

Avaliado com 2 de um total de 5 estrelas

God service men en meget skadet bil og…

God service men en meget skadet bil og en irriterende olieskift-alarm der tændte hver gang bilen tændte ødelagde desværre oplevelsen. Vi spurgte til alarmen da vi hentede bilen og personalet forsøgte at fjerne den men åbenbart uden held. Desuden meget skrammet og bulet bil. Ud fra den efterfølgende dialog virker begge dele til at være standard hos firmaet

15 de julho de 2023
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hej Morten, Vi er kede af, at høre at personalet ikke kunne hjælpe dig med olieskift alarmen. Ofte så kræver det et reset på et officielt værksted for at få olieskift alarmen væk. Vi har eget værksted som foretager olieskift, og derfor har vi desværre, på nogle bilmodeller, ikke mulighed for at fjerne alarmen uden at tage bilen til et officielt værksted. Vi forstår godt, at det er irriterende, og personalet skulle have tilbudt dig at skifte til en anden bilmodel, hvis vi havde flere bilmodeller ledig i din ønskede bilgruppe. I højsæsonen er de store bilmodeller udsolgte, så det kan have været årsagen, hvis du ikke blev tilbudt dette. Vi beklager, at der var mange skader på bilen. Grundet højsæson, så bliver en bil først repareret for skader i november måned, hvor vi igen har mange biler til rådighed eller bilen bliver solgt. Vi håber, at kunne gøre det bedre næste gang, og beklager det skete. Med venlig hilsen Helle Hollis

Avaliado com 5 de um total de 5 estrelas

Everything Was just to MY satisfaction

15 de julho de 2023
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hi Thomas, thanks so much for your five star review. We are happy to hear that you enjoyed the car hire with us and we hope to see you soon again. Best regards, Helle Hollis

Avaliado com 5 de um total de 5 estrelas

Just had a week in benalmadena

Just had a week in benalmadena. Took out a Corsa with helli Hollis car rental. Pick up was quick and easy . Filled in my details before I went online . So. No waiting. Paid by card and where in our way in 10 mins. Car. 19000 ml nice and new . Lovely. Staff very friendly. No fuss . Took full cover . Left back . Jumped out . They checked the petrol level+ give me a refund straight away.. no. Fuss. Thanks. +. Bye. 👍👍👍

4 de julho de 2023
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hi Gary, thanks so much for your kind review and recommendations. We are happy to hear that you enjoyed the car hire with us, and we hope to see you soon again. Best regards, Helle Hollis

Avaliado com 5 de um total de 5 estrelas

Nice car

Nice car, good service, fair price and no nonsense

14 de julho de 2023
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hi Nilas, thanks so much for your five star review. We are happy to hear that you enjoyed the car hire with us and we hope to see you soon again in Malaga. Best regards, Helle Hollis

Avaliado com 5 de um total de 5 estrelas

God service

God service. Dansktalende personale. Alt fungerede. Gennemsigtighed, ingen skjulte gebyrer. Hurtig betjening. Kan klart anbefales. Vi lejer helt sikkert bil igennem Helle Hollis igen næste gang.

8 de julho de 2023
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hej Mette, tusind tak for din fine kunde anmeldelese. Vi er glade for at høre at I havde en god billeje hos os, og vi vil se frem til at se jer snart igen. Med venlige hilsner Helle Hollis

Avaliado com 5 de um total de 5 estrelas

Quick and easy for a family getting 2…

Quick and easy for a family getting 2 cars.

8 de julho de 2023
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hi Mike, thanks so much for your five star review. We are happy to hear that you had a good car hire with us. Best regards, Helle Hollis

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, quick airport collection and drop off.Brand new car, fair fuel pilicy ,very friendly staff. Will definitely use again

4 de julho de 2023
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hi Aileen, thanks so much for your five star review. We are happy to hear that you enjoyed the car hire with us and we will look forward to seeing you soon again. Best regards, Helle Hollis

Avaliado com 5 de um total de 5 estrelas

Vi lejede bil hos Helli Holli Malaga

Vi lejede bil hos Helli Holli Malaga.
Meget fin service med shuttle bus fra og til lufthavn.
Bilen var helt ny og fin.
Tegnede forsikring og betalte leje, ingen skjulte udgifter efterfølgende.
Meget venligt kundeservice.
Jeg kommer helt sikkert igen og kan varmt anbefale Helli Holli som iøvrigt også findes i Fuengirola.

1 de junho de 2023
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hej Mette, tusind tak for din fine kundeanmeldelse. Vi er glade for at høre, at I havde en god billeje hos os. Vi håber, at se jer igen ved en anden lejlighed. Med venlige hilsner Helle Hollis

Avaliado com 5 de um total de 5 estrelas

Excellent Car Hire company

Rented from Malaga recently.
The overall experience was excellent.
Easy and quick collection and drop off and the shuttle to and from the airport worked very well.
The car was almost new and all staff were very friendly and professional. All deposits paid were returned to my bank account with a few days. I will definitely use this company again.

7 de abril de 2023
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hi, thanks so much for your five star review. We are happy to hear that you enjoyed the car hire with us and we hope that we will see you soon again. Best regards, Helle Hollis

Avaliado com 5 de um total de 5 estrelas

Vi lejede bil i Fuengirola

Vi lejede bil i Fuengirola, og det var en god oplevelse hele vejen igennem. Venligt personale, ny bil, ingen skjulte afgifter.
Vi afleverde bilen i lufthavnen uden mergebyr.
Ikke sidste gang vi lejer bil her.

4 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Geboekt via Tui

Geboekt via Tui. Normaal regel ik alles zelf, nu eens een keer niet. Autohuur via helle holis. Vriendelijke ontvangst, probleemloze afwikkeling bij het inchecken (weinig spelregels, lage borg) en zo klaar. Volle tank in en uit, dus geen addertjes onder het gras. Inleveren van de auto was ook snel en vriendelijk. Borg gelijk terug met mailbevestiging. Aanrader dus, zeker voor herhaling vatbaar.

18 de março de 2023
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hi A Timmer, thanks so much for your five star review and recommendations. We are happy to hear that you enjoyed the car hire with us and we hope to see you soon again. Best regards, Helle Hollis

Avaliado com 5 de um total de 5 estrelas

An excellent experience of renting a…

An excellent experience of renting a car from a reputable firm (recommended by many) at a very competitive price. I got a discounted price as I booked well in advance and a free upgrade. The condition of the car was fantastic and came with built in satnav and reversing camera apart from other features. I did not buy any extra insurance as had my own. So paid 500 euro excess deposit and 130 euro for full tank of petrol which have been refunded in full with no hassle. The Definitely would rent again and highly recommended

23 de dezembro de 2022
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hi, thanks so much for your five star review. We are happy to hear that you enjoyed the car hire with us and we hope to see you soon again. Best regards, Helle Hollis

Avaliado com 5 de um total de 5 estrelas

Een voorbeeld voor andere bedrijven.....

Meerdere keren via Helle Holis in Malaga geboekt. Eerste keer een gok omdat iemand op internet ze adviseerde. Wat een verschil met andere auto verhuur bedrijven, Zolang je de uitermate redelijke all risc verzekering afsluit (wat je bij alle verhuurders zou moeten doen) is het echt een op rolletjes draaiende auto verhuur fabriek. Top bedrijf. Shuttle op tijd, kort ritje, autosleutels, rijden, terugbrengen, sleutels inleveren, geen probleem, zo weer op de shuttle naar het vliegveld. Zou het iedereen aanraden. Na alle ellende met andere bedrijven is dit echt een verademing. Ik heb een paar keer online contact gehad met ze, antwoord binnen 5 minuten. Zeker 5 sterren, maar het mogen er ook 6 zijn. Voorbeeld voor de rest van de business. Roeland

1 de dezembro de 2022
Avaliação não solicitada
logotipo da Helle Hollis Car Rental

Resposta da Helle Hollis Car Rental

Hi Roeland, thanks so much for your five star review and recommendations. We are happy to hear that you enjoy the car hire with us and we are looking forward to seeing you soon again. Best regards, Helle Hollis

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