Helle Hollis Car Rental Avaliações 

Vi har haft en Helle Hollis bil i 4 uger på Solkysten - booket gennem rejseselskab. Super god og service og hurtig betjening både ved afhentning og aflevering. Shuttlebussen fungerer helt perfekt. Det er bestemt ikke sidste gang vi bruger Helle Hollis.

Hurtigt, nemt, fair priser og super betjening. Vi ved hvor vi lejer biler fra nu af 👍👍👍

Seems that they only rent in Malaga- what good is that?
I looked up car rental in Trust Pilot and saw that Helle Hollis car rentals had a good rating. Looked them up on the Website and found that they were Malaga centric. Hence the comment/review.

Vi har flere gange lejet bil gennem Helle Hollis og hver gang været meget tilfredse med oplevelsen. Sidste gang glemte min datter sin bamse i bilen ved afrejse, Helle Hollis var helt fantastiske og sendte billede af bamsen som blev passet godt på af personalet, og bestille kurer så den blev returneret til min datter. Uden tvivl den bedste kundeservice oplevelse jeg har haft. Jeg kan kun anbefale at bruge dem.

Vi lejede bil i 13 dage hos Helle Hollis og det var en helt igennem god oplevelse. Rigtig god pris, effektiv service, venligt personale. Og shuttle-bussen er en fantastisk service. Et firma man som kunde har tillid til. Vi vender helt sikkert tilbage, når vi flyver til Malaga igen.

Awful experience. The car we were given was battered. It had a huge dent in the passenger door, it hadn't been washed and the gear box hardly worked properly. I filled the car up on the way to drop the car off after we had used it. When I gave it to them they took it off me and said it was fine, then once we had got in to the van to get taken to the airport, they then told me they were only giving me 3/4 deposit back because the car wasn't completely full. I questioned it and explained I'd filled up on the way the airport and there was no way it wasn't full, to which she said OK and said she would make sure I got my full refund. I get back to the UK and they have taken 30 euros off my 150 euro deposit. I have asked them why they have taken 30 euros which is equivalent to half a tank and they are now saying it wasn't full again! Absolutely awful customer service and I will never use them again. Avoid. They have now admitted it was their mistake and refunded me the outstanding amount.

Thank you for your reply. I am very much aware of how old the car is as I could see how many miles it had done. Just because it is a new car doesn't excuse the condition. I appreciate that careless customers can damage the car on a prior booking, however the following customer should not feel embarrassed driving a car that they have paid a lot of money to hire. If you are claiming that I could have brought the car back for a replacement, then why didn't you just give me the replacement car to begin with? Finally, I have checked and the initial 150 euros deposit I was quoted was indeed only 145 euros when it was taken, so I have removed this part from my review. As for using you again, I'm not sure how likely that would be without us having a discussion first. Thanks again for your response.

Vi landede om natten med vores to børn - en på fire og en på 8 mdr, og havde derfor frygtet hele shuttlebus, ventetid, biludleveringsfasen. Men ALT gik legende let! Ingen ventetid (vi havde ikke betalt for deres fastpas)og super imødekommende personale. Det samme gjorde sig gældende på hjemrejsen. Der var ingen overtalelsestale om “skal i ikke opgradere/ skal i ikke have en forsikring.. blah blah” - vi fik, hvad vi havde bestilt og de stillede ikke spørgsmålstegn til noget - det var SÅ befriende! Hvis vi en dag skal til Costa del Sol igen, lejer vi helt sikkert vores bil her igen!!

Mooie wagen waarvoor we hadden gekozen. Volle tank teruggebracht en 2dagen later terugbetaling ontvangen. Vriendelijk personeel. Handige shuttle bus.

Just returned from Spain, Malaga airport where we hired a car from this company. Had to wait 10 mins for minibus to take us to depot just off airport. Very quick service once there, car clean and full of fuel. No issues during week. Returning car to depot took only a matter of minutes , minibus ready to take us to airport. Friendly staff , quick service, would recommend.

First and last time hiring with this company. Vehicle registration 6407 LSB. Picked this vehicle up and as with all hire cars took photos and video of all damage. Car kept in garage during visit. Returned car to airport and “gentleman” gave vehicle a cursory check over then enquired if we had photos of damage. We replied yes and he asked if we had photo of “this damage” and proceeded to show us that the vehicle had had an attempted break in and the lock was damaged. No damage around lock area???We used the automatic key lock and at no time used the key to open the door. Charge made against us for a new lock. Ensure you use the key to check lock is working and ensure you are not scammed. Interestingly we have our own insurance and I suspect this is their way of getting back the commission they would have gained had we used theirs. Very disappointed as company was recommended to us.

When I returned the car I was told door entry had been tampered with. No scratches evident. I explained the car had been locked in my garage and had only used the electronic unlock key. I was told I should have checked the car manual unlock when I picked the car up. As I did not have the excess insurance I was made to pay 165 euro before I could leave the premises.
A shameful way to treat a 62 year old couple.

I always find car hire a stressful business but followed recommendations and booked with HH. They weren’t the cheapest but that’s not always been the best way to go in the past. I’d say their prices were fair, but they really excelled in the customer service department. They responded swiftly to enquiries, addressed a problem that arose without quibble, and had the speediest pick up and drop off I’ve ever experienced. My deposit and fuel charge were returned immediately at the end of hire. Our car was very new, and an additional driver was included free of charge. Airport shuttle went smoothly. I’m very happy to recommend.

This company has really got their act together and the service from the airport transfer bus is well organised and frequent enough to deal with the amount of people. The time taken to collect the vehicle was extremely quick and efficient. We returned the vehicle on time and in one piece and the drop off area was extremely good, quick and efficient. Excellent service, brilliant range of cars all very clean and the shuttle bus back to the airport was on time, quick and efficient. Thank you Helle Hollis for making our annual trip to Spain very enjoyable.

Nemt og effektivt at leje bil igennem. Et dansk firma, hvor man henter sin bil og afleverer den igen uden problemer. Gennemsigtigheden er firmaets største gave til mig som forbruger. Alt for mange gange har andre biludlejningsfirmaer forsøgt at sælge alt muligt ekstra. Hos Helle Hollis får man, hvad man har bestilt uden nogen dikkedarer.

First time with Helle Hollis, yes they are more expensive but stress and hassle free as well as professional and polite. The 4 words are unheard of.

Avoid the cowboys and just come here, it just makes sense and it’s easy and seemless!

Thank you

En uges billeje gennem Helle Hollis. Jeg har lejet mange biler gennem tiderne, men dette var absolut enestående i forhold til alle andre firmaer. Klare betingelser, nem afhentning og aflevering. Hurtig ekspedition. Jeg tror ikke, det kan gøres bedre.

Super experience with Helle Hollis, great prices, super service and fast handling. When we returned the car a scract was noticed and Helle Hollis could fairly had charge us, but they did not - so an experience beyond expectation. I can highly recommend this company - a deep contrast to the poor experience with Sixt.

Vi er lige hjemkommet fra Spanien efter en måneds ophold, bilen var lejet hos Hella Hollis og jeg må erkende vi aldrig har oplevet et udlejningsfirma hvor alt bare fungere 100 %, udlevering af bilen gik hurtig og smertefrit, returneringen gik fuldstændig problemfrit.Et hurtig kig på benzinmåleren, for evt refunderer for indholdet, efter 10 min fik vi en mail med en bekræftigelse på at bilen var afleveret og alt var ok..
Kommer helt sikkert igen.

Uitgifte en afgifte van de auto ging heel soepel en over het algemeen goed geholpen. Je kunt aan alles zien dat het een professioneel bedrijf is. Wat ik wel vreemd vond is dat de controle vooraf op schade doorgaans samen gedaan wordt met iemand van het verhuurbedrijf. Dat was bij mij niet het geval. Mij werd verteld dat de auto schadevrij was maar dat was niet zo, er waren meerdere krassen aanwezig die ik netjes heb laten noteren. Ook vond ik het brandstofbeleid raar, tot nu toe heb ik altijd vol-vol of leeg-leeg beleid meegemaakt. Helle Hollis doet dat anders, die rekent vooraf een volle tank aan de klant en bij retour wordt gekeken hoeveel er verbruikt is, dat wordt dan verrekend en teruggestort. Mij werd verzekerd dat dit een veel eerlijkere manier was. Dat bleek later onzin. Ik leverde de auto in met een tank die voor 3/4 vol zat, op het vliegveld kwam ik erachter dat er 1/2 vol was verrekend. Mijn fout om de medewerker blind te vertrouwen en dit niet ter plaatse te checken maar ook triest dat zo'n gerenommeerd bedrijf op deze manier enkele euro's van de klant afsnoept.

In reactie op Helle Hollis: afronden in je eigen voordeel voor een bedrag van 10 a 15 euro vind ik niet rechtvaardig. Daar verandert jullie spelregels en beleid niets aan.

Easy and quick pick-up and drop-off. The car which we had ordered was not available, so we got a free upgrade. No small print or hidden extras. Helpful and friendly staff. Overall an excellent experience! We will use Helle Hollis again when we come back to Malaga.