Helle Hollis Car Rental Avaliações 

Arrived at the rental car facility to pickup our car with full coverage. An unexpected deposit of 88€ was added to the total for fuel. That’s fine. We returned the car with more than 3/4 of a tank of gas left. Maximum to refuel would be 10€ (total to fill the tank was 50€). Instead we were charged 20€ for a few liters of fuel. Furthermore, when we arrived at the facility in the morning, all lights were off inside with the security gate covering the front entrances. We called the phone number and knocked on the windows, but nobody answered. We parked the car, left the keys in the mailbox, and had to take an Uber to the airport. We were charged 30€ for not properly returning the car, even though nobody would answer.

None of this was communicated to us. We only received 36€ out of the 88€ deposit which led us to call the facility and discover the additional charges.

As of now, they have not attempted to resolve the issue with us. We have not been provided any reference rates for fuel (the amount charged does not reflect the small amount missing from the tank) or reasoning to why nobody was available to accept the car upon return (led to an additional charge and we had to arrange alternative transportation to the airport).

I will not do business with them again and recommend others to think twice about it.

Virkelig lækker bil! Intet at klage over der!!

Men autostol til en baby på 6 måneder, det vil jeg fraråde ALLE der overvejer at leje en.
Vi kom om natten og fik udleveret en autostol som jeg vil kalde “en plastikplade med skumbetræk og isofix”.
Min datter lå i den, hvor der hverken var støtte til hoved eller resten af kroppen. Hun hang bare i selerne (også efter alle 3 indstillinger var prøvet).
- vi var meget glade for at kunne låne en rigtig autostol af nogle venner, da jeg ikke turde at have min datter med i bilen, hvis der nu skete noget - og jeg plejer nu ellers ikke at være pivet, men lige her ville der ikke være noget til at gribe hende.

Det er ikke den autostol de reklamerer med på deres hjemmeside.

Didn't have any vehicles

Takes the booking online, tried emailing and messaging on Facebook as when I first called they didn't answer.When they answered I be told most of vehicles on their website aren't actually available despite what it says and all I can do is pay for an upgrade.

Used them before and no issues, so more disappointed.

Giver kun 1 stjerne, fordi jeg ikke kan give 0.

Vi bookede en bil, fik en mail med følgende:
"Din valgte bilgruppe kan ikke bekræftes øjeblikkeligt, men du vil modtage en bekræftelse indenfor 24 timer via e-mail."

Fint nok, så kom der en mail hvor man spurgte om vor adresse i Malaga. Personen underskrev med navn samt firmanavn.- vi sagde vi var fra Danmark.

Så kom der en ny mail, fra en ny mailadresse - dog samme domain:
"Thanks very much for your car rental request
Unfortunately, we have no cars available AT ALL for that period.
Best regards and sorry about the inconvenience
Pablo"

Vi har henvendt os flere gange og bedt om en officiel kansellering - i og med at vi har givet vore kortoplysninger.

Derfor - 0 stjerner for en uprofessionel kundeservice - 0 stjerner for at man pludselig uden forklaring ikke må leje en bil fordi... vi er fra Danmark?

Welcoming and efficient service, nice car and good price

A good honest company that hides no hidden extras. Polite helpful staff. Trust this company completely.

Vi bestilte og betalte for billeje hjemmefra og betalte endda for Fast Lane også dvs ingen ventetid…. Men der tog vi fejl. Det var kaosagtige scener da vi skulle hentes i lufthavnen og køres med shuttlebus ud til deres kontor for at få bilen. Helle Hollies kom med 1 lille mini bus af gangen med plads til 8 personer, og alle kunderne sloges så om at få en plads for ikke at skulle stå i 40 gr i fuld sol kl. 11 og vente på næste bus. Beskeden fra chaufførerne var hele tiden at næste bus kommer om 5 minutter…vi ventede i 40 min. Øv!

Helle Hollis sets the standards by which all other car rental companies in Malaga should be judged. The company is, unusually for car rental companies, thoroughly honest and professional. Its prices are reasonable, its cars almost new and in good condition. As with all car rentals, do take their full insurance - it's pretty well priced and, should some misfortune occur, it'll cover you against unnecessary costs. Clutch, tyres, underbody even loss of keys are covered. But only with this additional insurance. We've rented from them several times now and I really can't praise them enough. Its offices are located very, very close to the airport and they run a regular free shuttle bus service from the terminal to the offices. Just come back from a 4 day rental with them and I have to say they will always be our first choice in Malaga for car rental.

Rigtig nemt og uden problemer.

Vi lejede en bil i Malaga og blev samlet op og kørt direkte til Helle Hollis. Vi kom ind og fik nøglen og underskrev de nødvendige papire og fik derfra nøglen. Vi fik tilmed en sprit ny bil.
Selv ved afleveringstidspunktet kl 05. 00 om morgenen var der en rar og frisk herre til at tage imod os og 10 minutter senere kører han os direkte til gaten.

Kan varmt anbefales også er det rimelige priser, stedet for man bliver holdt for nar hos Goldcar osv...

Jeg har brugt helle hollis flere gange nu og det er samme gode oplevelse hver gang, ⭐️⭐️⭐️⭐️⭐️

Jeg kontaktede Helle Hollis biludlejning telefonisk og fik fremragende service. Ekspedienten var venlig og imødekommende i telefonen og det var nemt og hurtigt at leje den bil jeg skulle bruge. Min familie har ofte benyttet sig af Helle Hollis car rental, fordi kundeservice og produktet er godt, det er nemt og generelt en tryg kundeoplevelse. Selskabet har courtesybusser, som kører dig fra lufthavnen og hen til biludlejningskontoret og både afhentning og aflevering af bilen er gnidningsfri, overskuelig og alt i alt nem. Jeg kan klart anbefale at leje bil hos Helle Hollis.

Extremely poor customer service! Due to the pandemic we had to fly home from Faro and made arrangements with Helle Hollis for the car to be picked up next to the Portuguese border. Having originally agreed to refund the remaining days, fuel costs and excess deposit due to the unforeseen situation. Helle Hollis went back on their word and claimed €888.56 euros for the car pickup. Understandably, we expected some deductions for this but we were shocked to be charged this much for a 3 hour journey to collect the car. During these difficult times a business tends to show their true colours. I would not recommend Helle Hollis. They lack the morals and transparency of a good business.

we had almost rented a car via goldencar, thank god we checked reviews just before we made our reservation. In a few comments I read some positive reviews about Helle Hollis. We decided to book with them. They had a good discount and we got even upgraded (by the guy in the Fuengirola office) when we picked up the car, we also got the 2nd child carseat for free. The guy in the Fuengirola office was really helpful and friendly. Also when we dropped of the car at malaga airport we had the same experience. They also brought us with the free shuttle service to the airport(4 minutes away). Definitely will rent again from Helle Hollis with my next visit to Malaga.

We had to cancel our booking due to Covid. Personalised email received from the company. Deposit returned with no fuss unlike other car hires that we have had to cancel. Fantastic company to deal with. Would recommend.

Really excellent service. We’ve used Helle Hollis several times now and they are always great, very efficient, no fuss and helpful.
Booked ages ago but had to cancel because of Covid and this was easily done on line with nice understanding personal email following up. No fuss, rapid refund on to my card within 48 hours.
I look forward to using them again when we come back next year. Highly recommend.

I have to share my very positive experience with Helle Hollis. Due to changed travel plans I had to cancel a reservation. Easy done on line.
Also the prepaid money was returned to my credit card immediately.
Now this is what I call a great and thrust worthy service!
Looking forward to use them again :)

Zeer correct, propere autos, algemeen zeer professionele indruk. Busje van vliegveld naar loods.

Man udfylder alt på nettet hjemmefra, også er kontrakt og bil klar når man ankommer.( Fast Lane ) brug de små penge på det. samt køb deres Super selvrisikoforsikring Man skal blot skrive under og have tjekket kørekort.

We have travelled many places and rent car several times. We have never experienced bether service and nicer cars. Thank you very much.

Har haft bil parkeret i 16 dage i Malaga. Måtte af private grunde forlænge i 16 dage. Meget venlig service og en rigtig god pris uden videre. Kan kun anbefale og har prøvet tidlig morgen og om natten. Stadig i top. Bliver bragt og hentet til afgangshallen. Alt er just in time og perfect. Henrik Nielsen Aalborg, Denmark