The order process was very simple. The price was extremely competitive and whilst the delivery time was a couple of weeks it was very clearly stated. The lamps I ordered arrived well packed with a rep... Ver mais
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Veja o que dizem as avaliações
Found a Ethnicraft Organic Valet Tray online with Holloways after using the search engine to find stockists. The item was the right price and although I have never purchased from Holloways of Ludlow... Ver mais
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Anglepoise Original 1227 Chrome Lamp arrived very quickly, was well packaged and exactly as described. It was also very competitively priced, so very happy overall.
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Great service and help from the team at Holloways. Special shout out for Ramona who helped sort and match our lighting choice made from natural stone. Finally, in a sector where one can spend a small... Ver mais
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Detalhes da empresa
Escrito pela empresa
Holloways of Ludlow is a leading destination for the very best of British and European design. Founded in 1985, Holloways of Ludlow offers the very best design products coupled with first class service. With four stores in the UK, Bermondsey, Wimbledon Village, Winchester and Bath, customers can buy from Holloways of Ludlow safe in the knowledge that we have real stores and experienced staff on hand to help and support where needed. We put product knowledge at the heart of what we do. Our staff have deep technical knowledge of both lighting and furniture as well as advising aesthetics whilst helping our customers get the most of their budget. Holloways of Ludlow, as a family business, puts customer care front and centre and we are very proud of our excellent Trustpilot rating. With thousands of customers per month, things can occasionally go wrong and we pride ourselves on how we react and put things right. We carry one of the largest selections on quality design in Europe. We are trusted partners to over 300 of the very best brands including Hay, &tradition, USM, Ligne Roset, Knoll, Carl Hansen, Flos, Corston, Fritz Hansen, Vitra, Artemide, Case, Finn Juhl, The Conran Shop and many more. We also champion emerging design talent and love discovering new designers at international trade shows like Milan and Copenhagen. If you love contemporary and modern design you are in the right place. Visit us online or in one of stores today. Thank you. Mark Holloway
Our Promises
Buy with confidence
1. Get free shipping on all orders over £100. In-stock items are generally shipped within 24 hours. Larger items, such as furniture, will be booked in with you on date and at a time that suits you.
2. All of our products are supplied with manufacturer backed guarantees for quality and faults. Buy with confidence and peace of mind.
3. Our price beat guarantee means that we will beat any legitimate price offered by another UK retailer. We will not be beaten on price.
Informações de contato
Unit 4 Coder Road, SY8 1XE, Ludlow, Reino Unido
- 02076025757
- customerservice@hollowaysofludlow.com
- www.hollowaysofludlow.com
4,6
Excelente
592 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Brilliant form start to finish
Brilliant form start to finish, absolutely Love our table. Thank you so much 😊
5 de setembro de 2026
Avaliação não solicitada
Resposta da Holloways of Ludlow
Hi A
Thank you for your lovely review.
We’re pleased to hear you absolutely love your table and enjoyed the service from start to finish.
We hope it remains a beautiful addition to your home, and please contact us at customerservice@hollowaysofludlow.com if we can help with anything further.
Regards,
Holloways of Ludlow team
Beautiful light
Beautiful product!
We are remodelling a bathroom in a very old coitage, it’s been quite difficult to find an over mirror light that isn’t either too twee or too modern.
Very quickly dispatched and beautifully packaged. I’d recommend this company to anyone.
4 de setembro de 2026
Avaliação não solicitada
Resposta da Holloways of Ludlow
Hi Jodee
Thank you for your lovely review.
We’re pleased the over-mirror light feels like the right balance for your old cottage bathroom, and that it arrived quickly and beautifully packaged.
It’s wonderful to know you would recommend Holloways of Ludlow, and we remain committed to providing carefully selected products and dependable service.
Please contact us at customerservice@hollowaysofludlow.com if we can help with anything further.
Regards,
Holloways of Ludlow team
Purchase of multiple Anglepoise Lamps
Three Anglepoise lamps and associated wall brackets came in a large single box. Actual packaging and packers in the large box mixed up / items 'hidden' - thought some bits were missing. Following good customer service from Laura, who was very helpful and professional, and subsequent message from warehouse - all resolved. Many thanks.
3 de agosto de 2026
Avaliação não solicitada
Resposta da Holloways of Ludlow
Hi Andy
Thank you for your review and for sharing your experience with the Anglepoise lamps and wall brackets.
We’re pleased Laura and our warehouse team were able to clarify the packaging and resolve everything for you.
We’re sorry for the initial confusion and remain committed to providing helpful, professional service.
Please contact us at customerservice@hollowaysofludlow.com if we can assist with anything further.
Regards,
Holloways of Ludlow team
Excellent post delivery service
4 de agosto de 2026
Avaliação não solicitada
Resposta da Holloways of Ludlow
Hi Martin,
Thank you for your positive review.
We’re pleased to know you received excellent post-delivery service and support after your purchase.
Please contact us at customerservice@hollowaysofludlow.com if we can assist with anything further.
Regards,
Holloways of Ludlow team
Store staff in Bath were super helpful…
Store staff in Bath were super helpful and range of products on offer was excellent.
We were really pleased with the quality of the lights.
18 de agosto de 2026
Avaliação não solicitada
Resposta da Holloways of Ludlow
Hi Stella,
Thank you for your lovely review.
It is great to hear that our Bath team were so helpful and that you were pleased with both the range and quality of our lighting.
We are committed to offering excellent products and service, and we are glad this made your shopping experience so positive.
Please contact us at customerservice@hollowaysofludlow.com if we can assist with anything further.
Regards,
Holloways of Ludlow team
Received my new light in good time and…
Received my new light in good time and safely packaged. Now fitted to my kitchen ceiling it casts beautiful patterns when switched on at night. Many thanks.
19 de agosto de 2026
Avaliação não solicitada
Resposta da Holloways of Ludlow
Hi Marianne
Thank you for your lovely review. We’re pleased to hear that your new light arrived safely and on time, and that it creates such beautiful patterns in your kitchen at night.
We’re committed to providing carefully selected products and dependable service, and we’re delighted it has made such a difference to your home.
Regards,
Holloways of Ludlow team
Excellent prompt service and delivery
Excellent prompt service and delivery. High quality garden furniture. Communication with the delivery company was excellent
27 de agosto de 2026
Avaliação não solicitada
Resposta da Holloways of Ludlow
Hi Dw
Thank you for your positive review.
It’s great to hear that you were pleased with the prompt service, excellent delivery communication and the quality of your garden furniture.
We’re committed to providing well-made products and a smooth service, and we’re pleased everything arrived as expected.
Regards,
Holloways of Ludlow team
Fantastic customer service
Fantastic customer service from Alicia.
Professional with 100% product knowledge.
My lights were delivered quickly, packaged well and are very well made.
I will definitely use them again and would recommend them too.
23 de agosto de 2026
Avaliação não solicitada
Resposta da Holloways of Ludlow
Hi Rita
Thank you for your wonderful review.
We’re pleased to hear that Alicia provided professional and knowledgeable service, and that your lights arrived quickly, securely packaged and well made.
It’s great to know you would recommend us and use Holloways of Ludlow again.
If we can help with anything further, please contact customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Faultless in every respect
This review would probably be a lot shorter if the company did anything wrong! But the only adjective I can apply to it is "faultless".
I've now bought Spider wall lights from Holloways on two occasions.
The first time, when I opened the parcel, it looked as if one of my two lamp frames was missing. So I queried that with Customer Service. A few minutes later I realised that the second frame, being exactly like the first, was present, but I didn't see it.
Not only did Holloways contact me to clarify its location, its representative called me - before I had finished emailing them again to apologise for my false alarm - to make sure it was there.
And delivery on this occasion was extremely fast. Since I hadn't yet engaged an electrician to install the lights, this wasn't a matter of urgency, but I was pleased by the rapidity of Holloway's completion of the delivery.
The lamps were in perfect condition, too. This was the first time I received a product where the parts were already assembled, ensuring that all were present and accounted for.
I felt that the instruction diagrams could have been improved with a few labels to illustrate the relationship between each part. And Holloway's was very gracious about my comments. More importantly, they referred them to the manufacturer - who, in turn, took them to heart and even asked whether I would be willing to send them an image to clarify my remarks.
I was happy to do so, and Holloways couldn't have been more charming. So full marks for my post-delivery experience - both from Holloways and the manufacturer.
When I finally engaged an electrician, the installation couldn't have gone more smoothly. And the result is stunning! The only word to describe them is elegant.
Sadly, the reason I needed to place another order so soon was that the electrician couldn't repair one of the wall lights in my living room. So I needed to order a second pair of Spider lights - and I was very worried that Holloways might be sold out of them and unable to fill my order.
But - lucky me - I got the last two that Holloways had in stock. And I was shocked (pleasantly) to receive them only two days later.
Holloways's customer service is the best I have experienced from any retailer at any time over the past two decades. And, unlike other couriers from other delivery firms, the courier on both occasions followed my instructions to the letter. Had he, like others, simply dropped the parcel on my front doorstep, it would have been vulnerable to theft by any passerby. And if it had been stolen it's likely that the lights might not have been replaceable.
When I emailed Holloways to confirm the successful delivery I again received a charming response thanking me for my very positive comments.
So, the moral of this tale is this: If you are a potential Holloways customer reading this review, I can assure you that you will not be at all sorry for buying from Holloways. In my experience, the lighting products available from most retailers are - to put it mildly - simply so ugly that, no matter how much expense the customer has gone to, and how beautiful the environment in which their lights were hung, the final effect would be such that I, for one, wouldn't be able to live with it.
It makes me want to buy other goods from Holloways that I don't need right now and that my budget might not allow at present.
26 de agosto de 2026
Avaliação não solicitada
Resposta da Holloways of Ludlow
Hi Marianne
Thank you for such a thoughtful and generous review.
We are delighted that your Spider wall lights arrived quickly, in perfect condition, and now look so elegant in your home.
It is especially lovely to hear that our customer service, delivery arrangements and follow-up with the manufacturer made your experience so positive.
Thank you for sharing your helpful feedback on the instructions, and please do get in touch if we can assist with anything further.
Regards,
Holloways of Ludlow team
Great Service & Quick Delivery
Great service and quick delivery
2 de agosto de 2026
Avaliação não solicitada
Resposta da Holloways of Ludlow
Hi Andrew
Thank you for your positive review.
It’s great to hear that you were pleased with our service and received your order quickly.
We’re committed to providing a smooth experience and reliable delivery, and we’re here if you need any further assistance.
Regards,
Holloways of Ludlow team
The company is professional agreed to…
The company is professional agreed to the return and we funded accordingly
20 de agosto de 2026
Avaliação não solicitada
Resposta da Holloways of Ludlow
Hi Glen
Thank you for your positive review.
We’re pleased that our professional service made the return process straightforward and that your refund was handled accordingly.
We remain committed to providing clear, reliable support throughout every purchase.
Please contact customerservice@hollowaysofludlow.com if we can assist with anything further.
Regards,
Holloways of Ludlow team
The experience was good
The experience was good, only one of our covers was not delivered, but Holloways dealt with it well.
8 de agosto de 2026
Avaliação não solicitada
Resposta da Holloways of Ludlow
Hi Pamela,
Thank you for your review and for letting us know that our team dealt with the missing cover well.
We’re pleased we could resolve the issue for you and remain committed to providing attentive service.
If you need any further assistance, please contact us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Fantastic customer service
Fantastic customer service. Reliable delivery to the store. Good price.
9 de agosto de 2026
Avaliação não solicitada
Resposta da Holloways of Ludlow
Hi C
Thank you for your positive review.
It’s great to hear that you found our customer service reliable, with convenient delivery to the store and a good price.
We’re committed to providing excellent service and value, and we’re here if you need any further assistance.
Regards,
Holloways of Ludlow team
Excellent product excellent delivery…
Excellent product excellent delivery and customer service Thank you
18 de agosto de 2026
Avaliação não solicitada
Resposta da Holloways of Ludlow
Hi Ian
Thank you for your excellent review.
It’s great to know you were pleased with the product, delivery, and customer service you received.
We’re committed to providing high-quality products and a smooth experience, and we’re here if you need any further assistance.
Regards,
Holloways of Ludlow team
So easy to order
So easy to order
My lampshade arrived a few days after ordering. It was packaged so well so as not to cause any damage on transportation
I am absolutely delighted with my new lampshade I love it. It looks even better than it did online.
3 de agosto de 2026
Avaliação não solicitada
Resposta da Holloways of Ludlow
Hi Elaine
Thank you for your lovely review.
We’re pleased to hear that ordering was so easy, your lampshade arrived safely, and that you love how it looks in your home.
We take great care with packaging to ensure your purchase reaches you in perfect condition.
Regards,
Holloways of Ludlow team
From order to delivery in a week…all…
From order to delivery in a week…all good.
21 de agosto de 2026
Avaliação não solicitada
Resposta da Holloways of Ludlow
Hi Neil,
Thank you for your positive review.
We’re pleased to hear your order arrived within a week and that everything went smoothly from ordering through to delivery.
We’re committed to providing a reliable service and are here if you need any further assistance.
Regards,
Holloways of Ludlow team
Sensible price
Sensible price. Great delivery.
Order 56354
10 de agosto de 2026
Avaliação não solicitada
Resposta da Holloways of Ludlow
Hi P
Thank you for your positive review.
We’re pleased to hear you found the price sensible and enjoyed a great delivery experience with your order.
We’re committed to providing quality products at fair prices, supported by reliable service.
Regards,
Holloways of Ludlow team
Order never arrived
We purchased Tom Dixon garden furniture from Holloways of Ludlow, only to discover after placing the order that the furniture was not actually in stock. After waiting six weeks with no meaningful progress or clear update, we eventually had no choice but to cancel the order.
The most frustrating part was the customer service. We repeatedly chased for updates but struggled to get any clear information about when the furniture would actually be available.
Ultimately, summer arrived and passed without the garden furniture we had ordered. We eventually managed to secure a full refund, but the overall experience was very poor and far below what we would expect.
A disappointing experience from start to finish.
1 de julho de 2026
Avaliação não solicitada
Resposta da Holloways of Ludlow
Dear Gaz,
Thank you for taking the time to share your experience.
I’m very sorry that we were unable to fulfil your Tom Dixon garden furniture order within the expected timeframe. I completely understand your disappointment, particularly as you had ordered with the intention of enjoying the furniture during the summer.
I’m also sorry that our communication throughout the delay fell short. Having to repeatedly chase for meaningful updates, only to ultimately cancel the order after six weeks, is understandably frustrating and not the level of service we aim to provide.
We’re pleased that we were able to arrange a full refund, but I appreciate that this does not undo the inconvenience or disappointment caused. Your feedback regarding stock availability and communication has been taken on board and will be shared with the relevant teams.
I’m very sorry again that we let you down on this occasion, and we appreciate you bringing your experience to our attention.
Kind regards,
Holloways of Ludlow Team
56359
56359
I only bought some lampshades but I got chatting to the woman who was in charge - the woman was extremely helpful and patient- offered me some alternatives, explained the cost differences and the order time. I also asked about a desk and she explained again and sent me an e mail. Exceptional service.
10 de agosto de 2026
Avaliação não solicitada
Resposta da Holloways of Ludlow
Hi Paul
Thank you for your kind review.
We’re pleased to hear you received such helpful and patient service when choosing your lampshades, with clear advice on alternatives, pricing and delivery times.
We’re also glad our team could provide information about the desk, and we remain committed to making every purchase as straightforward as possible.
If we can help with anything further, please contact customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Excellent service throughout
Excellent service throughout. From first telephone call to delivery, and return, the staff at Holloways of Ludlow were excellent. Order, once placed, arrived within two days. The return service was equally quick and easy.
30 de julho de 2026
Avaliação não solicitada
Resposta da Holloways of Ludlow
Hi Paul,
Thank you for your kind review.
We’re pleased to hear that our team provided excellent service from your first telephone call through to delivery and return, with your order arriving within two days.
We’re committed to making every part of the experience quick and straightforward, and we’re here if you need any further assistance.
Regards,
Holloways of Ludlow team
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