Was able to get a breakfast cereal for my autistic son because Ireland seems to have stopped stocking that specific type of Krave. Great to be able to buy it in bulk. Delivery was good considering o... Ver mais
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Veja o que dizem as avaliações
Everything supplied was excellent, the only sad part was the use of a sub-standard courier, who chose to leave the package in our front garden, in the rain, with no apparent attempt to knock, ring or... Ver mais
A empresa respondeu
Great prices, delivery takes a little bit but that is stated when you purchase. Would order again.
I just enjoy shopping with your company. It's so hard to find true Italian foods up here especially with the selection & the price is reasonable. I will miss ordering my usual goodies. Hope you change... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Italian Gourmet your Italian food online store in the UK home delivery across the Europe of pasta, extra virgin olive oil, tomato, flour and more.
Informações de contato
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, Reino Unido
- info@italiangourmetuk.co.uk
- www.italiangourmetuk.com
4,2
Muito Bom
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy to use website
Easy to use website. Delivery on time and in good condition.
5 de setembro de 2024
Resposta da Italian Gourmet UK Ltd
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
awesome coffee beans
smooth import experience from eu , great coffee beans , mostly unavailable in uk.....
16 de setembro de 2024
Resposta da Italian Gourmet UK Ltd
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Resposta da Italian Gourmet UK Ltd
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Ho fatto l'ordine
Ho fatto l'ordine. Giorno dopo e stato cancellato, colpa possibile frode,dopo che li ho contattati mi chiedono scusa e invitano di rifarlo. No grazie,stessi prodotti cn prezzi quasi raddoppiati(nn ch'erano in offerta)ero una cliente dal 2022 ma nn mi lascio fregare,miei soldi li spendo da un altra parte.
9 de outubro de 2024
Avaliação não solicitada
Resposta da Italian Gourmet UK Ltd
Buongiorno,
Ci scusiamo per l'accaduto. Purtroppo, il nostro sistema automatico ha individuato una possibile frode ed ha annullato l'ordine.
Ci dispiace per il disagio e speriamo di poterle offrire un servizio migliore in futuro.
Con l'occasione, porgo distinti saluti.
The flour was everywhere when the box…
The flour was everywhere when the box was delivered. I would have thought, they would have wrapped the flour bags, but obviously not! Three bags of flour and I could only use one! The cost for the delivery was more than the flour, and this was how they treated me as a new customer. Disgraceful, if I order again it will only be for the gluten-free flour.
11 de setembro de 2024
Resposta da Italian Gourmet UK Ltd
Good morning,
We are sorry for the inconvenience. Please contact our customer service team, who will be happy to help you.
Again, our apologies and thank you in advance for your understanding.
Everything supplied was excellent
Everything supplied was excellent, the only sad part was the use of a sub-standard courier, who chose to leave the package in our front garden, in the rain, with no apparent attempt to knock, ring or even send a text to say they'd delivered it. Could have been a problem had my partner not been leaving early for work!
A change of courier and this would be perfect.
11 de setembro de 2024
Resposta da Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
I am very happy with the service
I am very happy with the service.
The price is right and of course, it can't be at your doorstep immediately, don't expect this! They do their best.
6 de setembro de 2024
Resposta da Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Good quality and excellent packing.
26 de agosto de 2024
Resposta da Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
You can improve a International…
You can improve a International delivery!the order arrive after 3 weeks it's a lot
4 de setembro de 2024
Resposta da Italian Gourmet UK Ltd
Good morning,
I apologise for the delay in the delivery of your order.
We are trying to optimise delivery times, but customs is not always quick in their checks.
We would like to take this opportunity to thank you for your order.
It took about 3 weeks to receive parcel…
It took about 3 weeks to receive parcel but worth to wait. Good service anyway. Received updates on the way.
20 de agosto de 2024
Resposta da Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Translated with DeepL.com (free version)
Great company & lovely products⭐️⭐️⭐️⭐️⭐️
I love this product, it is my favourite to make by own food, that is why I buy it in bulk, it is very affordable. The only problem however is I am struggling to store it!!! 🙂. Great & lovely product, great deal ……. what more can I say ……. O yes ……. GREAT. I am going to purchase again!
21 de agosto de 2024
Resposta da Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Translated with DeepL.com (free version)
Very happy with my order.
30 de agosto de 2024
Resposta da Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Translated with DeepL.com (free version)
Great price
Great price, very good communication, order came from Italy so took a while but that was fine.
30 de agosto de 2024
Resposta da Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Translated with DeepL.com (free version)
I am so pleased to finally have some…
I am so pleased to finally have some flour, delivery was as quick as the new rules allow. I did smile to myself as the package is all in Italian 😀. I will be buying again before running out.
30 de agosto de 2024
Resposta da Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Translated with DeepL.com (free version)
If you want your order delivered this…
If you want your order delivered this decade please go elsewhere, their delivery times are a joke! They are based in Italy, hence the ridiculous delivery times! They should not be able to have UK in their name, as it is misleading.
11 de setembro de 2024
Avaliação não solicitada
Resposta da Italian Gourmet UK Ltd
Good afternoon,
shipping (as stated on the website) usually takes 7/10 working days, the 10 working days from your order expire today 25.09, delivery should take place in the next 2/3 days.
Apologies for the delay.
The package arrived after 1month
The package arrived after 1month. They didn’t use any bubble wrap and all the boxes of pasta were damaged. The parcel was full of broken pieces of pasta.
22 de agosto de 2024
Resposta da Italian Gourmet UK Ltd
Hi,
I apologise for the delay in the delivery of your order.
For damaged products you can write to my support at info@italiangourmetuk.co.uk, they will be happy to help you.
Please specify the damaged products and provide photographic evidence.
Apologies and thank you for your purchase.
The taste of Italy in the UK
The product range was excellent as was the delivery. I chose item we had on holiday and had enjoyed plus topped the order up to the minimum order with us full Pasta.Will be using again the future.
6 de agosto de 2024
Resposta da Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Very disappointing and poor service .
Very disappointing and poor service .
Ordered 19 items they sent just 2 and those were with damaged wrappers and short shelf life - no apology and refund a lengthy process in 3 parts - won’t be shopping here again - it cost time and money 🤨 saddened by attitude of company 😢
6 de agosto de 2024
Resposta da Italian Gourmet UK Ltd
Good morning,
I apologise for the inconvenience, and just for clarification the items not shipped were two (bought in quantity) all refunded.
They were chocolate bars with a short expiry date and I preferred not to ship them, but we shipped the rest of your order even though I didn't pay the shipping costs anyway and had a net loss.
I tried to please the customer as best I could.
Unfortunately there also seems to have been a problem with the shipment and to be fair we have refunded your order in full.
I hope you can give us another chance.
Excellent product
5 de agosto de 2024
Resposta da Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Delivery arrived on time and items are…
Delivery arrived on time and items are in great condition. Thank you!
2 de agosto de 2024
Resposta da Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
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