Was able to get a breakfast cereal for my autistic son because Ireland seems to have stopped stocking that specific type of Krave. Great to be able to buy it in bulk. Delivery was good considering o... Ver mais
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Veja o que dizem as avaliações
Everything supplied was excellent, the only sad part was the use of a sub-standard courier, who chose to leave the package in our front garden, in the rain, with no apparent attempt to knock, ring or... Ver mais
A empresa respondeu
Great prices, delivery takes a little bit but that is stated when you purchase. Would order again.
I just enjoy shopping with your company. It's so hard to find true Italian foods up here especially with the selection & the price is reasonable. I will miss ordering my usual goodies. Hope you change... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Italian Gourmet your Italian food online store in the UK home delivery across the Europe of pasta, extra virgin olive oil, tomato, flour and more.
Informações de contato
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, Reino Unido
- info@italiangourmetuk.co.uk
- www.italiangourmetuk.com
4,2
Muito Bom
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Terribile experience with this seller
Terribile experience with this seller, ordered a package months ago and it never came. They offered a compensation due to the delay and I received the meagre sum of £3 when the order was worth over £60. Extremely disappointed.
29 de abril de 2024
Resposta da Italian Gourmet UK Ltd
Good morning,
I would like to apologise for what happened, unfortunately the shipment was stopped in customs due to checks due to the new laws that came into effect on 30 April.
I will have my customer support contact you as soon as possible to solve the problem.
I reiterate my apologies and thank you for your understanding.
A very prompt service provided
A very prompt service provided, very well packaged as well with no damage occurring during transport, the company also has a fantastic range of products available at reasonable prices
24 de abril de 2024
Resposta da Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Still waiting for the tea I ordered…
Still waiting for the tea I ordered many weeks ago
No contact with company
11 de abril de 2024
Resposta da Italian Gourmet UK Ltd
Good morning,
I apologise for the delay in the delivery of your order, your shipment, along with others, have been held up in customs to carry out checks.
At the moment we have requested customs clearance, but they have told us that due to the large amount of work they will carry out the check as soon as possible.
I will have my support contact you to inform you of the delay, they will be happy to resolve the issue with you.
Thank you in advance.
Order delivered to wrong address, now i am being ignored
I have never received such a bad customer service. My order got delivered to a wrong address they even sent me a photo where i could see it was not my house.Once I told them, they ignored me and I spent £86 on this order. Literally something like this never happened to me - normally if a company gets something like this wrong, apologies and sorts it out. I requested a refund or them try to deliver my package again and nothing got ignored.
17 de maio de 2024
Avaliação não solicitada
Resposta da Italian Gourmet UK Ltd
Good morning,
we are sorry for what happened, indeed there was an error in the creation of the shipping label.
I know that you have already contacted my support team and they are working hard to resolve the problem as soon as possible, responding to all your requests.
I renew my apologies for what happened and thank you for your patience.
Great selection of food you can’t buy…
Great selection of food you can’t buy elsewhere
4 de abril de 2024
Resposta da Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Resposta da Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
My ordered arrived soaked in oil due to…
My ordered arrived soaked in oil due to a lid that was unsecured on a jar of one of my products. Two bags of pastini were also burst all over my box. What a mess! I sent all the pictures directly to the email that I had corresponded with before regarding delivery and got no reply. I sent a further two emails and still no reply. Terrible customer service. I do not recommend.
11 de abril de 2024
Resposta da Italian Gourmet UK Ltd
Buongionro,
I apologise for the oil incovenience.
We understand that support has responded to all your requests.
Please check your spam or try sending a new email.
We are at your disposal.
Resposta da Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Thanks Italian Gourmet
Thanks Italian Gourmet! So tasty enjoyed everything. Will order more soon!!
19 de março de 2024
Resposta da Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Excellent service
Excellent service, quickly delivered and a true authentic taste of Italy.
27 de março de 2024
Resposta da Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Verry good products high quality …but…
Verry good products high quality …but only one bad thing is delivery to long time…
26 de março de 2024
Resposta da Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Items ordered two weeks before Easter…
Items ordered two weeks before Easter and arrived almost two weeks after festivities. On their behalf the company refunded me a small part of the paid amount.
25 de março de 2024
Resposta da Italian Gourmet UK Ltd
Goodbye,
we apologise for the delay in delivery, unfortunately the shipment was delayed due to customs checks.
We thank you for your purchase and your understanding.
Quality products!
The ordered products arrived in very good conditions, well packed. The quality of the products was as expected. Thank you!
13 de março de 2024
Resposta da Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Resposta da Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
great products quick delivery
7 de março de 2024
Resposta da Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Resposta da Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Resposta da Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Resposta da Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
Amazing service and top products
13 de março de 2024
Resposta da Italian Gourmet UK Ltd
Thank you for your purchase!
Good morning,
We would like to thank you sincerely for choosing ‘Italian Gourmet’ for your recent purchase. We are delighted to have you as a customer and hope that the product fully meets your expectations.
If you have any questions or need assistance, please do not hesitate to contact us, we are always at your disposal.
Thank you again for your trust.
Best regards.
claim to be "uk" but ship from…
they claim to be "uk" but ship from italy with long delays
27 de fevereiro de 2024
Resposta da Italian Gourmet UK Ltd
Good morning,
I'm sorry you didn't read on the site that shipping is from Italy, it is specified both in the shopping cart and in the order confirmation email.
I have no reason to hide it.
Regarding the delivery time, you placed the order on Saturday 24.02 and the order was delivered on 06.03 (8 working days), I don't think this is a long time.
Thank you for your purchase.
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