The concept of facilitating the purchase of quality and designer pieces is great. Shame that the customer service is very very slow in responding and honestly not fully effectively supporting especia... Ver mais
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Veja o que dizem as avaliações
Amazing product and excellent service. We purchased garden furniture, and although delivery was slightly delayed while it went through UK customs, the item arrived in pristine condition. The tran... Ver mais
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I was very pleased with my item. I didn't know it was being shipped from France but it arrived a few weeks after ordering. It was held up in uk customs for over a week but was pleased with the pri... Ver mais
A empresa respondeu
The order has now arrived but there was a 4 week wait for delivery. However the garden furniture has arrived in perfect condition. I have amended the review as the customer service has been good... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Made In Design
Escrito pela empresa
Design Furniture, Lighting, Interior Decor and Garden Furniture - Made in Design
The adventure started 20 years ago when Catherine Colin decided to shake things up, make design less elitist and democratise it by investing in web sales. Made In Design has been a major player in the development of design for making it accessible to as many people as possible.
Today it’s the international reference for online design. 45 000 items, from 330 brands involving 1600 creators throughout the world, allow everyone to find the ideal design furniture,lamp, or unique gift at all prices.Thanks to its authenticity and passion, Made in Design managed to win the confidence of major brands and designers. Kartell, Artemide, Muuto, Hay, Foscarini, &Tradition, Fermob, Eva Solo, Fritz Hansen, Alessi, Flos, emu, Ibride, Memphis Milano, Marimekko, Ferm Living, Slide, Hartô, String Furniture, FatBoy, Tolix, Fontana Arte, Petite Friture, Tom Dixon, Louis Poulsen, Magis, Moooi, Zeus, Seletti, Serax or Normann Copenhagen... they’re all in our catalogue!
Made in Design
Escrito pela empresa
- Our commitments
- Money back guarantee | Upstairs delivery by appointment | International delivery | Premium delivery (2 man delivery service) for bulky products
- Are you a professional?
- From single advice about the choice of the most suitable product to space design, our team of specialists guides you whatever your projects are. Trade Department gives you advice, bespoke solutions and efficiency trade@madeindesign.co.uk
- No. 1 in Design
- Designer furniture made by the biggest brands: Kartell, Hay, Fermob, Petite Friture, Fatboy, Muuto. Seletti. We will allow you to tastefully express your style through furniture, lights, tableware, decoration, sofas, chairs, tables and more. All created by the talented designers (Stark, Tom Dixon, R&E Bouroullec, Marcel Wanders).
Informações de contato
32 rue de Comboire, 38130, Echirolles, França
- +44 (0)207 692 4001 (UK local rate)
- contact@madeindesign.co.uk
- www.madeindesign.co.uk
3,1
Bom
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The product has not been delivered
The product has not been delivered and is currently in France.
18 de maio de 2026
Resposta da Made In Design
Hello Martin,
We are truly sorry for the delay and the lack of communication you experienced. We completely understand your disappointment.
Unfortunately, the shipment has been impacted by extended customs processing times due to a very high volume of parcels currently being handled by customs authorities. This situation is outside of our direct control and has significantly slowed down the clearance process.
Following our latest checks, the status of your shipment is now “customs clearance finalised”, and you have been notified accordingly. Delivery should now take place very shortly.
We sincerely apologise for this experience and thank you for your patience.
Julie, Customer Service
Extremely disappointing service – no shipping, no communication
I placed an order for an item that was listed as available, but two weeks later, it still hasn’t been shipped. There have been no meaningful updates on my order status.
What’s even more frustrating is the complete lack of customer service. I’ve sent multiple messages asking for updates and have received no response at all. Being ignored as a customer is unacceptable.
At this point, I have no idea when (or if) my order will be dispatched.
This is very disappointing, and I would not recommend ordering from them based on the lack of transparency and support.
4 de maio de 2026
Avaliação não solicitada
Resposta da Made In Design
Hello Lilia,
We are sincerely sorry for the unusual delay in preparing and dispatching your order, as well as for the frustration caused by the lack of responsiveness. Due to a particularly high volume of orders, our processing times have unfortunately been longer than normal in recent weeks. Our teams remain fully mobilised to reduce these delays as quickly as possible.
We would also like to clarify that two update emails were sent to keep you informed about the situation and the delay affecting your order.
Your parcel has now been dispatched today, and you will shortly receive an email with the tracking information to follow the delivery.
Please accept our sincere apologies for this experience and thank you for your patience.
Julie, Customer Service
Happy buyer with caveats
I was very pleased with my item. I didn't know it was being shipped from France but it arrived a few weeks after ordering. It was held up in uk customs for over a week but was pleased with the price, tracking updates and that there were no import duties to pay (which was a worry when I realised it was coming from Europe.
That being said, I keep getting promo emails from them, I hit unsubscribe every time and I still keep getting them. I've tried unsubbing in Chrome, Firefox and with the email link to no avail.
If this changes I'll update the feedback and give 5 stars. It should be a simple thing to do considering GDPR regulations.
12 de maio de 2026
Avaliação não solicitada
Resposta da Made In Design
Hello Chris,
Thank you for your feedback, and we are pleased to hear that you were happy with your item, the pricing and the delivery tracking updates.
We are however very sorry about the issue you experienced with the promotional emails. This is clearly not the level of service we aim to provide, especially regarding subscription preferences and GDPR expectations.
Our team has now processed your unsubscribe request manually today to ensure you no longer receive these communications.
Please accept our apologies for the inconvenience caused, and thank you again for bringing this to our attention.
Julie, Customer Service
One month later and still no delivery
One month later and still no delivery.
Little or no communication.
Have to chase continually for updates.
No urgency to act on behalf of client
So bad. So disappointing. So happy to take your money before delivery is scheduled.
Poor.
16 de maio de 2026
Resposta da Made In Design
Hello Lee,
We are truly sorry for the delay and the lack of communication you experienced. We completely understand your disappointment.
Unfortunately, the shipment has been impacted by extended customs processing times due to a very high volume of parcels currently being handled by customs authorities. This situation is outside of our direct control and has significantly slowed down the clearance process.
Following our latest checks, the status of your shipment is now “customs clearance initiated”, and you have been notified accordingly. Delivery should now take place very shortly.
We sincerely apologise for this experience and thank you for your patience.
Julie, Customer Service
Customer services not replying
I ordered 10 days ago and the parcel is stuck with the shipping company. I tried contacting made in design but nobody replied.
Looking at the other reviews here I am worried the parcel will never exit the country.
13 de maio de 2026
Avaliação não solicitada
Resposta da Made In Design
Hello Alice,
We are very sorry for the delay and understand your concern regarding your shipment.
As already explained by email, your parcel is currently impacted by an issue with the carrier as well as significant delays at French customs due to an unusually high volume of shipments. Unfortunately, this situation is outside of our direct control.
Please rest assured that we have been closely following your case and that everything possible is being done with the carrier to resolve the situation as quickly as possible.
Thank you for your patience and understanding.
We hope to provide you with a better experience very soon.
Julie, Customer Service
The item has been stuck in France…
The item has been stuck in French customs for two weeks — the location of shipping a fact they don’t really make clear from the website — due to paperwork not supplied. Customer service has been sporadic, phoning them just resulted in them saying they’ll take care of it with no hard evidence and no follow up. Still waiting
12 de maio de 2026
Resposta da Made In Design
Hello,
We are sincerely sorry for this situation and fully understand your frustration regarding the customs delay and the lack of follow-up. Unfortunately, an issue occurred with the carrier during the customs process, which was outside of our direct control and clearly not the level of service we aim to provide.
Following your exchanges with our customer service team, a return of the parcel has now been requested in order to proceed with the cancellation of the order. The refund will be processed as quickly as possible.
Please accept our apologies again for the inconvenience caused.
Julie, Customer Service
Terrible customer service
*Update 4/6/26* nearly a month has passed and we are continually chasing Made In Design, they even promised they were sending out a replacement but no tracking number or package has ever materialised. Do not buy from this company - they will take your money and deliver faulty products
*Update* we are still awaiting a response to our reply from last week - this company will make a cursory attempt to resolve your issues but will not actually be able to follow through.. if I could I'd remove the 1 star and set it to zero. Expensive products that cause endless issues thanks to a terrible customer service team.
Terrible customer service - we recieved a product on 5th May that was damaged in transit and we've had no response. The products seem nice but if you are recieving faulty goods and they don't respond to your emails is there any point ordering through them..? If you are going to order through them at least use Paypal so you can claim money back when it all goes wrong.
12 de maio de 2026
Avaliação não solicitada
Resposta da Made In Design
Hello,
We are very sorry to hear about your experience and understand your frustration regarding the delay in our response.
Our processing times have unfortunately been longer than usual due to a particularly high volume of orders and requests. However, your claim has now been taken over by our after-sales team, and a commercial solution has been proposed to you. We are currently waiting for your reply in order to finalise the case.
We sincerely apologise again for the inconvenience caused and thank you for your patience.
Julie, Customer Service
Great product range at good prices
Bought some HAY candles and holders at great prices. Items were well packed and kept updated on delivery progress. Would happily buy from again.
28 de abril de 2026
Resposta da Made In Design
Hello,
Thank you very much for your kind feedback.
We are delighted to hear that you were happy with your HAY candles and holders, as well as with the prices, packaging and delivery updates throughout the process.
It means a lot to know you would happily order from us again.
We look forward to welcoming you back for future design finds.
Julie, Customer Service
Good range of design classics and efficient service
Good range of design classics and delivery was well organised and the product arrived in perfect condition. My only frustration was that I couldn't find the optional castors that can be added to the Kartell Componibili on the website and ended up having to order them separately later and paying a second delivery charge.
23 de abril de 2026
Resposta da Made In Design
Hello,
Thank you very much for your feedback. We are delighted to hear that you appreciated our selection of design classics and that your order arrived in perfect condition with a well-organised delivery
We also understand your frustration regarding the optional castors for the Kartell Componibili. We are sorry that they were not easily identifiable on the website, leading to an additional order and extra delivery costs.
Your feedback is very valuable and will help us improve the customer experience and product visibility on our website.
We hope to welcome you again soon for future design projects.
Julie, Customer Service
Wonderfully original designed piece
Wonderfully original designed piece. Delivery quick and very well packed. Great company to deal with. Would use again if looking from something that little bit different.
8 de maio de 2026
Resposta da Made In Design
Hello Victor,
Thank you so much for your lovely feedback
We are delighted to hear that you loved the originality of your piece and that you were satisfied with both the delivery and the packaging. It is always a pleasure to know our customers enjoyed their experience with us.
We would be thrilled to welcome you again whenever you are looking for something a little different and special for your home.
Julie, Customer Service
Resposta da Made In Design
Hello Betty,
We are sorry for the delay and understand your concern.
Your order was shipped from our warehouse within the expected timeframe and has arrived at customs. It is currently undergoing clearance procedures, which are unfortunately outside of our control. Depending on the period, customs processing times can vary. You should have received an update from the customs authorities regarding this.
Your order will be delivered as soon as the clearance process is completed.
Thank you for your understanding and patience.
Julie, Customer Service
This is an unusual purchase coming from…
This is an unusual purchase coming from a foreign country and I was worried about communications and about being taxed. But Made in Design had everything sorted out and my trestles arrived at the exact time they said they would and in eprfect condition. Thank you!
4 de maio de 2026
Resposta da Made In Design
Hello,
Thank you very much for your feedback! We’re delighted to hear that everything went smoothly with your international order and that we were able to reassure you throughout the process.
It’s wonderful to know that your trestles arrived exactly as expected and in perfect condition.
Thank you again for your trust and kind words.
Julie, Customer Service
Amazing product and excellent service.
Amazing product and excellent service.
We purchased garden furniture, and although delivery was slightly delayed while it went through UK customs, the item arrived in pristine condition. The transport packaging was among the best I have ever seen, and the quality of the furniture itself is exceptional.
We are extremely pleased with both the service and the product. Thank you.
28 de abril de 2026
Resposta da Made In Design
Hello Chris,
Thank you very much for your detailed feedback! We’re delighted to hear that your garden furniture arrived in perfect condition and that both the packaging and product quality met your expectations.
We also appreciate your patience regarding the customs delay and are very happy to know that, overall, you were pleased with the service and your purchase.
Thank you for your trust and kind words.
Julie, Customer Service
Fermob is a brand I really love and…
Fermob is a brand I really love and Made in Design stock plenty so they are my go-to! Delivery was as quick as expected and I'm very happy with the products I bought.
9 de abril de 2026
Resposta da Made In Design
Hello Paul,
Thank you very much for your feedback! We’re delighted to hear that you enjoy the Fermob selection available on our site and that your order met your expectations.
It’s a pleasure to know that the delivery was smooth and that you are happy with your purchase.
Looking forward to seeing you back soon,
Julie, Customer Service
Resposta da Made In Design
Hello Alison,
Thank you very much for your feedback! We’re delighted to hear that you had a great experience and that our service met your expectations.
Thank you for your trust.
Hoping to see you again soon,
Julie, Customer Service
Great company to deal with
Great company to deal with. Good communication and fast delivery.
23 de abril de 2026
Resposta da Made In Design
Hello Ross,
Thank you so much for your kind words!
We are delighted to hear that you appreciated our communication and the speed of delivery. Providing a seamless experience from checkout to your doorstep is our top priority.
We look forward to helping you find your next design favorite soon!
Best regards,
Julie, service clients
The parcel didn’t reach the address
The parcel didn’t reach the address
It was held in customs and returned to sender
No notification or emails to indicate there was a problem
I have emailed to try and find out what has happened
22 de abril de 2026
Resposta da Made In Design
Hello Diana,
We are sincerely sorry for the issues you encountered with the delivery of your parcel.
Following an investigation, it appears that a technical issue involving both the carrier and customs caused your parcel to be returned to our warehouse without any notification being sent to you. We understand how frustrating this lack of information must have been.
Our Customer Service team has already taken charge of your case. We have created a new order for you, which will be dispatched as quickly as possible to ensure you receive your items without further delay.
You will receive a shipping confirmation email with a new tracking link as soon as the parcel leaves our warehouse.
Thank you for reaching out and for your continued patience while we corrected this situation.
Best regards,
Julie, customer service
Unfortunately
Unfortunately, goods are withheld at Customs as the parcel documentation from Made in Design is insufficient.
22 de abril de 2026
Resposta da Made In Design
Hello Jane,
We are sincerely sorry for the delay and the inconvenience caused by the customs hold.
After investigation, we confirm that there was a temporary issue with the parcel documentation. We have taken immediate action to resolve this, and we are pleased to inform you that your parcel has now been cleared and released by Customs.
The tracking should update shortly, and your delivery is scheduled to take place next week.
Thank you for your patience while we settled this matter. We are doing our best to ensure your order reaches you as soon as possible.
Best regards,
Julie, customer service
Worst experience!
Worst experience!! I ordered a table and a lamp from this site on March 12, with a delivery time of 11 business days. One month later, I still hadn’t received my order. After repeatedly contacting customer service, we scheduled a delivery for April 15 between 9:00 and 11:00, but by 12:00 I still hadn’t received it.
I requested a cancellation.
The customer experience is disastrous.
5 de abril de 2026
Resposta da Made In Design
Hello Emma,
We are sincerely sorry that your experience did not meet your expectations. However, we would like to provide some context regarding the timeline of your order.
Your initial order from March 12 was processed within the announced deadlines. The additional delay was caused by your request to upgrade to Premium delivery after the items had already been dispatched. This change required a switch to a specialised carrier, which naturally extended the timeframe.
Regarding the delivery on April 15, the carrier contacted you to confirm the window.
Unfortunately, due to heavy traffic in London, the driver fell behind schedule.
When we informed you that the delivery was imminent despite the delay, you chose to refuse the package and requested an immediate cancellation.
Our team acted swiftly by confirming the return to our warehouse and processing your full refund as soon as you expressed your wish to cancel.
We always strive to be flexible and accommodate our customers' requests, even when they change mid-process, and we regret that the local traffic conditions led to this final frustration.
Best regards,
Julie, customer service
Very happy with my purchase
Very happy with my purchase. Great quality and Great customer service.
11 de março de 2026
Resposta da Made In Design
Hello,
That is wonderful to hear! Thank you so much for taking the time to share your experience.
We are thrilled that you are happy with the quality of your purchase and that our customer service team was able to support you effectively. Knowing that we’ve met your expectations is the best reward for our team.
Enjoy your new design piece, and we hope to see you again soon at Made in Design!
Best regards,
Julie, customer service
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