The concept of facilitating the purchase of quality and designer pieces is great. REVIEWED ON 06/07/2026 After Customer Support contacted me so to find a solution to the problem. We realised that com... Ver mais
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Veja o que dizem as avaliações
Amazing product and excellent service. We purchased garden furniture, and although delivery was slightly delayed while it went through UK customs, the item arrived in pristine condition. The tran... Ver mais
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I was very pleased with my item. I didn't know it was being shipped from France but it arrived a few weeks after ordering. It was held up in uk customs for over a week but was pleased with the pri... Ver mais
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Delivery due 8/5/25. Twice said delivery today (29/5,1/6) and still not delivered. Very poor delivery service. We understand french customs delay is outside your control but would suggest you us... Ver mais
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Detalhes da empresa
Sobre Made In Design
Escrito pela empresa
Design Furniture, Lighting, Interior Decor and Garden Furniture - Made in Design
The adventure started 20 years ago when Catherine Colin decided to shake things up, make design less elitist and democratise it by investing in web sales. Made In Design has been a major player in the development of design for making it accessible to as many people as possible.
Today it’s the international reference for online design. 45 000 items, from 330 brands involving 1600 creators throughout the world, allow everyone to find the ideal design furniture,lamp, or unique gift at all prices.Thanks to its authenticity and passion, Made in Design managed to win the confidence of major brands and designers. Kartell, Artemide, Muuto, Hay, Foscarini, &Tradition, Fermob, Eva Solo, Fritz Hansen, Alessi, Flos, emu, Ibride, Memphis Milano, Marimekko, Ferm Living, Slide, Hartô, String Furniture, FatBoy, Tolix, Fontana Arte, Petite Friture, Tom Dixon, Louis Poulsen, Magis, Moooi, Zeus, Seletti, Serax or Normann Copenhagen... they’re all in our catalogue!
Made in Design
Escrito pela empresa
- Our commitments
- Money back guarantee | Upstairs delivery by appointment | International delivery | Premium delivery (2 man delivery service) for bulky products
- Are you a professional?
- From single advice about the choice of the most suitable product to space design, our team of specialists guides you whatever your projects are. Trade Department gives you advice, bespoke solutions and efficiency trade@madeindesign.co.uk
- No. 1 in Design
- Designer furniture made by the biggest brands: Kartell, Hay, Fermob, Petite Friture, Fatboy, Muuto. Seletti. We will allow you to tastefully express your style through furniture, lights, tableware, decoration, sofas, chairs, tables and more. All created by the talented designers (Stark, Tom Dixon, R&E Bouroullec, Marcel Wanders).
Informações de contato
32 rue de Comboire, 38130, Echirolles, França
- +44 (0)207 692 4001 (UK local rate)
- contact@madeindesign.co.uk
- www.madeindesign.co.uk
3,1
Bom
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Do not order from this company if…
Do not order from this company if you're based in the UK as goods take around 3 weeks to arrive despite stating on the website it's 5-10 days. The goods I ordered despite being small and flat packed were then delivered on a pallet by an industrial lorry and the driver would not bring the goods to the door unless someone helped him load off his van. We were of course happy to help, however this was a very strange way to deliver flat packed garment rails for personal use.
18 de julho de 2025
Resposta da Made In Design
Hello Laura,
We’re very sorry for any inconvenience caused during your order. The delivery delay was due to customs clearance, which unfortunately is beyond our control. Regarding the delivery method, pallets and industrial lorries are sometimes required for certain shipments to ensure safety and prevent damage, even for flat-packed items.
Throughout the process, our customer service team was available to assist you and find suitable solutions at each step, and you even mentionned that you really appreciated their professionalism.
Best regards,
Julie, customer service
Rubbish service
Despite spending £10 on postage only one delivery attempt was made and then my purchase was returned to France. No one replied to my enquiries until yesterday - more than 10 days after I first tried to contact them. I’m still awaiting a full refund. Definitely don’t recommend (& I’m not entirely convinced they’re not a scam). Either way customer service is rubbish.
31 de julho de 2025
Resposta da Made In Design
Hello Annie,
We are truly sorry for the inconvenience caused with your delivery. Unfortunately, the issue came from the carrier, which was beyond our control. Your parcel was indeed returned to our warehouse, and the refund was processed on your bank account as soon as the return was validated.
We understand your disappointment and will continue working with our partners to improve this experience.
Best regards,
Julie, customer service
still haven't received it and no…
still haven't received it and no response as to where it is after nearly a month.... bad customer service and Chronopost are terrible.
31 de julho de 2025
Resposta da Made In Design
Hello there,
I’m truly sorry to hear that you still haven’t received your order after nearly a month, and that you've received no update, this is certainly not, in any way, the level of service we strive to deliver.
Please rest assured that as soon as your claim reached our customer service team, we immediately forwarded it to Chronopost and requested an investigation. In fact, Chronopost has initiated an enquiry and confirmed they will get back to us no later than August 12 with more information on the parcel’s location.
We understand how frustrating this wait must be, and we will keep you informed the moment we receive their response. Again, we are truly sorry for the inconvenience this has caused.
Thank you for your patience and understanding.
Best regards,
Julie, customer service
An exceptional service.
A very straightforward online experience. Extremely helpful customer service.
12 de julho de 2025
Resposta da Made In Design
Hello,
Thank you very much for your feedback!
We’re delighted to hear that your online experience was smooth and that our customer service was helpful.
We look forward to seeing you again soon,
Julie, Customer Service
Very easy to deal with & great delivery…
Very easy to deal with & great delivery service
10 de julho de 2025
Really pleased with the service
Really pleased with the service. My order arrived in good time.
25 de julho de 2025
I ordered the chairs from at a very…
I ordered the chairs from at a very competitive price with Made in Design. The customer service is very responsive and the shipping time is quick. Products arrived really well protected and packed. Highly recommended.
21 de julho de 2025
Good communication around delivery and…
Good communication around delivery and timings. Product as described.
4 de julho de 2025
Bad experience buying from retailer
Delayed shipping, bad customer service, items packaging was in such bad condition on delivery - including one table leg fully sticking out of the box - that it was a miracle nothing was damaged. Won’t buy from this retailer again.
19 de julho de 2025
Resposta da Made In Design
Dear Maggie,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear about your negative experience with the delivery and packaging condition. The carrier faced unexpected delays at customs, which unfortunately were beyond our direct control. That said, we did our best to intervene and help expedite the process as much as possible.
We’re also sorry to learn that the package arrived in such poor condition. While it’s fortunate that the items were not damaged, this is clearly not the standard of service we aim to provide.
We’re reaching out to you via email to follow up and continue the conversation directly. Please don’t hesitate to let us know if there’s anything further we can do.
Kind regards,
Julie, Customers Service
Excellent on all counts
Fast delivery and good communication. My items, which are fragile, arrived well packaged but not overly so, so it didn't take me an hour to get into the package, and almost all the packaging was easily recyclable. Very impressed customer.
18 de julho de 2025
Resposta da Made In Design
Dear Gillian,
Thank you for your review.
It appears there was a misunderstanding regarding the delivery status. Our delivery team has been in touch with you and has already contacted Chronopost to ensure your parcel is delivered as quickly as possible.
We’re closely monitoring the situation and remain available should you need any further assistance.
Kind regards,
Patrick, Service Delivery
Awful customer service
Order arrived damaged and can't get hold of anyone to discuss. Already filled in the customer contact form but no reply. Customer services number cuts out after selecting option to discuss an order.
Seems like the only way to get a response from this company is via a Trustpilot review so here we are.
Thanks
27 de junho de 2025
Avaliação não solicitada
Resposta da Made In Design
Hello,
We’re very sorry for the delay in responding and for the inconvenience you’ve experienced.
Due to the sales period, we are currently handling a higher volume of orders and customer requests, which may cause longer response times. That said, our customer service team has reviewed your request today and is now awaiting the additional information needed to complete the process.
Thank you for your patience, we will do our best to resolve this as quickly as possible.
Best regards,
Julie, customer service
Expensive and bad quality
Expensive and had to send my first purchase back as imperfect which was replaced by another - badly designed
27 de junho de 2025
Resposta da Made In Design
Hello Moya,
Thank you for your feedback. We’re sorry to hear about the issues you experienced with your initial purchase and understand your frustration.
Please be assured that we take product quality very seriously and strive to ensure every item meets high standards. We appreciate your patience during the replacement process and will share your comments with our supplier to help improve future designs.
If there is anything further we can do to assist you, please don’t hesitate to contact our customer service team.
Kind regards,
Julie, customer service
Best regards,
We needed the cushions for our outdoor…
We needed the cushions for our outdoor chairs. The best price was offered by this company, and
Unlike other shops they actually had them in stock. We are pleased with the purchase.
8 de julho de 2025
Resposta da Made In Design
Hello Norma,
Thank you very much for your positive feedback! We’re delighted to hear that you found the cushions you needed in stock and at a great price with us.
We’re pleased that you’re happy with your purchase and look forward to serving you again in the future.
Best regards,
Julie, customer service
My order has not arrived
My order has not arrived - there has been no update from customer service having flagged the issue with them over 5 days ago.
8 de julho de 2025
Resposta da Made In Design
Hello Natasha,
We sincerely apologise for the inconvenience caused. Unfortunately, the issue comes from the carrier, who has lost one of your two parcels, and the other was returned to our warehouse without explanation.
We have already initiated a claim with the carrier, as this is totally unacceptable. Our customer service team has reached out to you by email to discuss whether you would prefer a refund or a replacement, and we are currently awaiting your reply in order to proceed as quickly as possible.
Thank you for your patience and understanding.
Kind regards,
Julie, customer service
I ordered a book shelf 3 weeks ago and…
I ordered a book shelf 3 weeks ago and I still haven’t received it. The tracking number shows a delivery date from 2 weeks ago. When I call it says our agents are busy, please call later.
6 de julho de 2025
Resposta da Made In Design
Hello,
We are truly sorry for the issue with the delivery of your bookshelf, as well as for the lack of responsiveness from our customer service. This is certainly not the level of service we aim to provide.
We completely understand your frustration. During the sales period, our teams are particularly busy, which can unfortunately lead to longer waiting times on the phone.
Regarding your order, we’ve checked the tracking information, and it shows a scheduled delivery date of 11/07. Deliveries to the UK can sometimes take longer due to customs procedures.
Thank you for your patience, and please don’t hesitate to contact us if you need any further information.
Kind regards,
Julie, customer service
Great service again from MiD … no-fuss…
Great service again from MiD … no-fuss buying process and really helpful solo delivery driver made things simple with the heavy/bulky items
20 de junho de 2025
Resposta da Made In Design
Hello Ian,
Thank you for your lovely feedback!
We’re so glad to hear everything went smoothly and that our delivery driver was able to assist with the heavier items. It’s great to know the service met your expectations once again, we truly appreciate your continued trust in Made in Design.
Kind regards,
Julie, customer service
I purchased pendant lights from this…
I purchased pendant lights from this company. Two were faulty. They are ghosting me and will not escalate my claim. I have engaged in months of correspondence with the designers of the light fittings (all work that MID should have done). Now they refuse to communicate with me I am forced to sue them for damages in France or Mediate in a language that I do not speak. They are complete cowboys. Corporate fraud of the highest order.
5 de fevereiro de 2025
Avaliação não solicitada
Resposta da Made In Design
Hello Pauline,
We are truly sorry to hear of your continued dissatisfaction and frustration. Please allow us to clarify the steps we have taken regarding your case.
When the supplier acknowledged that the initial model you purchased was an earlier version still in stock in our warehouse, we immediately placed a new order to provide you with a replacement, at no cost, even though the product was fully compliant.
Several months after receiving your order, you contacted us again, this time regarding the other wall lights, stating they were not compliant due to minor discrepancies (a few millimetres) compared to the supplier’s technical specifications. These particular details were not listed on our website.
Throughout this process, you also engaged in direct and repeated correspondence with the supplier, despite the fact that, as they themselves confirmed, all claims must be handled through Made In Design. The supplier has since shared the full exchange history with us and confirmed that they replaced all the items free of charge, without even requesting a return of the originals.
Given this context, we must clarify that it is not possible for us to process a refund for a product that has already been replaced in full.
We understand that this situation has been frustrating, but we have remained fully engaged from the start, coordinating with Harto, relaying your concerns, and facilitating every solution offered.
We remain at your disposal should you have any further questions, and we thank you for your understanding.
Kind regards,
Julie, customer service
Straightforward buying process
Straightforward buying process. Excellent choice of items, great communication and delivery.
All you want from an online shopping experience.
2 de julho de 2025
Resposta da Made In Design
Hello,
Thank you very much for your kind words!
We’re so pleased to hear that you enjoyed the shopping experience, from the range of products to the communication and delivery. That’s exactly what we aim for!
We look forward to welcoming you back soon.
Kind regards,
Julie, customer service
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