Mind Avaliações 

The Birmingham helpline is not just bad it;s toxic. I got through to someone called Omarhee. I would go so far to say that he was evil. I was really stressed and burdened . I told them about my son who was mistreated after I was told I could open up about anything . I told them my son had no criminal record and was yet hounded. Omarahee then went off on some long tanginet about criminals being like other people . Which I did not dispute or agree with as I was here to talk about a personal issue I was sticking to facts of my experience however Omarhee needed to make the call about him but at the same time did not like questions about his qualifications in Mental Healh or other personal realites . . This situation I had mentioned had caused much stress to my family and the corrupt state actors involved has got away with too much so I talk to Albabians .
Rather then empathise like you would expect someone to do in such a position as being a mentl health support worker. Or just just a decent human being . Omahree turned the call into a toxic confrontation blocked me openning up about the above issue and my own mental helh battles . He seemed to get triggered that we were a law abiding family that don't do drugs or drink . As the issues related to corrupted public services and unfairness . While being disempowering and blocking , he kept repeating senstive details of what I told him as if were wanting others to hear , he kept making judgmental apraisals . A horrible person like I say that was more into the gosip angle and devaluing an experience that my son went through , I really believe a man like Omharee and his co workers in the safety of their office work and fake sense of power would not have been able to cope as dignfied as my sons experience which Omarhee just called a story . In a saracy way.
As Mind appear to be a complcit part of the disepowerment of the poor and those without infleucne today . They appear to want to join in and further alinate vulnerable people .
The people who work on this phoneline must have started doing the same for free at the Sams and their bad behaviour get;s rewared by a bunch of middle class managers out to milk the economy of missery where a whole sector of fake helpers get rich and well paid out of the missery of others and stoping others ever finding any breathing space or hope. I think the vast majority of reviews on here appear to back up what I experienced and put truth upon minds fake position in societ of being a mental health support service . Omaree did not sound like he had much between the ears to be honest . Just like argument and missusing terms all it kew was it wanted to stop a voice being heard or any avenue to empathy and ease .
A horribel person let off the leash by posh unversity educated men and women of a upper middle class demographic . To stop people being heard helped , or the service to ackowledge the corrupt nature of the nhs and others who are all happy to collect public money but in no way want to be held to account or offer their share holders the tax payer help when they need it .
I would close down mind if I could and sack them all without any pay outs the law is not worth anything anymore anyway.
While Omarhee can play the narcesist and exploit the trouble and tarmoil of others sitting at a desk in a cushy ofice job . Others like me have to go out and work on heavy machinerey after being made to feel worse by this non support line .

I think Mind's Side By Side website is great.....an opportunity to talk to other users. It's free, although I recently donated.

I just have 2 criticisms:

1. Their decisions about what we can or can't say are totally arbitrary and completely inconsistent.

2. The moderators set themselves up as God - the knower of all things - or the Pope - infallible. You can't criticise them. In fact you get a ticking off if you even attempt to challenge them.

GEMMA, GENTI + HENRY ARE ALL LIERS AND DON'T CARE ABOUT MY ANXIETY AND DON'T CARE I CAN'T BE PASSED AROUND

FFS THIS IS STUPID ALL U EMPLOYED IS CLOWNS 🤡🤡🤡

NO ONE HAS CALLED AND NOW PUTTING MY REVIEW ON TRUST PILOT

Unfortunately not good. In the past I have had a good experience.

My experiences are with Mind and their Integrated Partners Creative Support throughout Birmingham and Solihull area's primarily. The services being offered to me falls way short of my own definition of effectiveness and professionalism. A high majority of paid as well as volunteers are discriminatory and only appears to dehumanise and personally victimize persons with Mental Health or indeed vulnerable Neurodivergent conditions. They are rude and appear uncaring. They break all confidence and rapport by sharing confidential information to statutory public services and refuse all services unless the person divulges personal information. If challenged or asked to explain why this extent of personal information is necessary as part of their so called risk assessments they resort to their principal of being "it is our policy and procedure.". They refuse to listen to reason and fail to answer or respond to complaints. I feel abused as one evening on contacting the helpline, I was subjected to a Mental Health assessment as this employee I was talking to contacted the Birmingham and Solihull Mental Health team behind my back subjecting me to an unnecessary and very stressful situation. When I enquired into the reasons for this, I was duly informed she had logged the call to the helpline but there was no mention of a referral to the out of hours emergency service. When I enquired into this and expressed my concerns I was shut down immediately and felt even more victimized, bullied and undervalued, with little care to the effects to my wellbeing. I feel this service overall is less than caring and is ripe with inequality and prejudice for the persons they are supposed to being helped and supportive with, which is what their public funding is ment to be for. I do not believe any of their public funding or charitable donations provides the care and support this money is intended for. I am absolutely disgusted with this service today and feel the quality of services has certainly become poor and ineffective. My latest experience was today the 5th December 2025 I felt I was being personally attacked through judgement and lack of empathy at what I am experiencing through Mind personnel. I felt threatened and the labels were totally unnecessary. I had endured one Recovery Champions misleading opinion that I was being aggressive and they had even suggested I was potentially violent and others in their care needed to be kept safe. I understand all too well Safeguarding but this person was making me feel frustrated and overwhelmed on purpose with his false assumptions or preposterous suggestions. If he was attempting to gain an unacceptable reaction, he certainly did not get it. These Mind Games are unacceptable and demeaning...

I had to ask for help because the situation I was in was very scary I can’t say anything positive about this section of helplines they are very disrespectful the managers overload and overwhelm workers with more and more individuals which means they spend an hour a week with one client what can get done in this little time is very little but we are service users need to think of the person meant to be helping us I’ve been shouted at by a manager in the past about challenging wrong doing. The lady was very nice she had a kind heart I believe she wanted to help more but with her limitations on timing plus I went for a grant to try get a carpet because of my sensory issues due to autism but for some reason I only got £300 towards a carpet when the living independently grant would normally cover the whole thing so I’m not sure they know how to apply for grants in the proper way. I find mind complex housing make things worse for vulnerable people because they get spoken down to not treated with kindness and respect I will not mention the ladies name but I will open up about her manager they are pure rude they make asking for help taxing because they overload then deflect and blame shift it’s impossible to get true understanding at times of need for this I can say this service needs to be fully audited and customers who’ve used this service should be asked questions this service is paid by tax payers money it’s funded by the tax payer to help the most vulnerable

Mind in Camden, dreadful management, bullying in groups freely allowed to go on. The words 'pissup' and 'brewery' come to mind. Joke of a service.

In my opinion Terrible, Side by Side forum is overseen by often unhelpful moderators who don't listen and are really unhelpful at times and get really upset if challenged as it's not allowed to challenge them, this response does not help community members mental health at all which is detrimental to what they claim their goal or objective is.

M.I.N.D. had some pretty good advocates a few years ago. In early 2024, my advocate informed me that their "Commissioning Body", one Ealing Council no longer allowed them to advocate on social issues (clearly related to, and affecting my mental health issues).

A few months later I was evicted from my property, all my property, my 17 cameras, 100+ lenses, several computers, all my artistic tools, my professional and private photographs, my clothes and my 55 year collection of designer clothing were stolen and/or destroyed.

My past, my present and my future have been destroyed - in no small part by the corruption of this charity! They breached the Charity Commission's rules that stipulated that charities must be independent of state control, and that their aims must not be governed by external bodies.

M.I.N.D. should be investigated.

If you have any moderate to severe mental health issues, you won't find any help here. The second you appear even slightly too upset they'll browbeat you elsewhere.

این شرکت دسترسی به حسابهای من را مختل کرده است مک به شرکت اعتماد ندارم این شرکت حساب منو هک کرده است

Re: Bill Dury's "Write Away" Creativity course. It's plugged by MIND and the Stuart Low Trust: so you'll gather it's aimed at what we are supposed to call, 'Survivors of the Mental Health System'. Naturally, then, it's a course which "can seriously damage your health" - as they used to warn us of Woodbine fags. Above all, if you're one of the vulnerable people for whom it was set up in the first place.

I'm a sometime-professional author: retired with worsening agoraphobia, C-PTSD, Polyvagal Dysfunction, Writer's Block and impaired eyesight. I turn up for Write Away only because Bill Dury has told me, "You're a genius. And you make people so happy".

Not any more, it seems. As the weeks since go by, what was done to me in May at Despard Road comes to replay in my mind like a reverberating, bad, if not unbelievable dream. Only, it did happen. And what response has there been from Mr Dury, as the weeks have ticked away? Not so much as a whimper.

Bill Dury's manner is affable and welcoming. He's required to do little except to encourage punters to tell their life-stories, and this he does with easy charm. That his own poetry seems no better than homespun is neither here nor there. The subject matter he chooses - hope, loneliness - might seem platitudinous, but it is no doubt appropriate (emollient, rather) for today's huddle of a mysteriously isolated and frightened audience.

You get the picture. As vicars used to say, faced with yet another cup of their parishioners' tea, "It's warm and wet'. Yet there seems to be a significant disparity in the way in which different punters are treated. Some are chivvied or prompted or held in check on the slightest pretext: others (apparently known to Bill from cliques outside) have carte blanche: they can get with anything they like - a cynic might gather?

Because I no longer write, I can't offer anything penned at this afternoon's session. Instead, I bring in two pieces from a book I created long ago and which had found praise in the United States - and promptly, I find myself hauled over the coals for my hideous faux-pas.

The afternoon's public censure begins with a display of sullen resentment from a shrivelled, encysted old gentleman who can't even look me in the eye. Geriatric spite, emanating from wonky knees? A species of desiccated jealousy at the sound of published work, unleashed with the loss of another bumper crop of yellowing teeth? Such is my support worker's verdict but in the end, who cares? All I've tried is to be affable. Almost to a fault. Dear God, I've bust a gut trying to be affable.

Still wearing my Happy Hour mask but now in a state of major threat and anxiety, I begin fiddling with my phone. So there's a verbal rap over the knuckles for me from Billy the Kid (how old is he?) And next, two of old Mr Canker's cronies join in their dead vultures' frenzy. I try to keep up my smile only by now, it's an onslaught. Bill, ashen faced and bewildered, can only waddle from one foot to another and blub like a baby about "spreading love". Yeah, that and the flying pigs.

This was a moment when the chutzpah of Billy's fabled Dad would not have come amiss. "Reasons to be cheerful", hadn't Ian once sung? So, what happened to today's opening kindergarten homily about "respect"? This was a shocking experience, traumatic, unmerited and grotesque: overt bullying or a kind of verbal assault, I suppose; although not, from previous observations of this merry band of cohorts, entirely unexpected. One's told that pretty young women get the red carpet treatment, before perhaps they abscond of their own accord. Now, how should I know?

Just one thing. I'd been teacher-trained in Liverpool 8 during the Toxteth Riots; and today is led by a mentor who has not a clue what he is up to, either as a teacher of groups or as an enabler for grown-ups. That much I can vouch for. Finally, in my flustered state after I've fled this debacle, I get trapped in the Disability lift.

The signage at 48 Despard Road is outstandingly poor and this satellite of MIND is barely known to Google maps. Worth packing your compass and crampons for the journey? Don't even think about it. By the way: a few months later I was asked to read the same poem at a Writers' Forum. I was cheered.

Sadly mind has turned itself into a cash cow, it's like chuggers have entered the building. If you want counselling you pay large sums per hour for a experienced councillor or for a student who has little to no life experience you still pay. People that tend to be genuinely mentally ill tend to not have £35 per hour spare. I think mind is missing the point totally and unless your talking in money they bat you in the direction of another totally overworked charity whom take a year to reply by then your hanging from the noose. Luckily for me i have banded together with a amazing group of likeminded people and we help each other ( For free). I feel after years of trying to get help the only help you get is if you can find it yourself. The only genuinely brilliant and helpful mental health places are the ones related to addiction. They actually helped me get diagnosed with what was wrong with me even when it wasnt addiction. Mind need to employ ex addicts because they understand mental health like no others do.

Mind is a wonderful charity that offers advice and support struggling with mental health problems and who are in crisis situations. I attended the Fulham branch and they helped me in a very difficullt time and they helped me find low cost therapy and other avenues of support . Mind have great charity shops that have friendly volunteers and sell some great clothes and homewear.

Got Referred from the local community mental health team. Knew it would be a disaster. All they want is your info - so they can goto agencys for funding. Honestly - most of them, are just out of school after doing a 2 hour induction program. They are not Qualified! Your better off moaning to your drinking buddy down the pub, if you want to get something of your chest.

Really. They are crap.

MIND IN CROYDON

Management across the board is deeply incompetent. There is no real leadership, no accountability, and no interest in addressing toxic behaviours. Instead of resolving issues, they perpetuate them by dismissing complaints and ignoring the harmful actions of senior staff. This fosters a demoralising, harmful, and completely unproductive work environment for employees. It is shocking and appalling that an organisation supposedly focused on mental health would tolerate, and even enable, such toxic dynamics within its workplace. The lack of professionalism and leadership is a complete betrayal of the values Mind claims to uphold. If you are considering working at Mind in Croydon, particularly in the Advocacy department, my advice is simple: don’t. This branch fails on every level—from leadership to team cohesion—and will leave you feeling frustrated, stressed, and disheartened. It is a disgrace to the wider mission of Mind and is in desperate need of a complete overhaul.

UNFORTUNATELY BOTH MEN ARE BULLIES.

Quick and easy.

I visited the mind charity shop in cheadle and purchased an unusual campervan mug from the window display complete with box for £5.
I then had another browse around the shoo looking for more items.
I rang my wife to let her know that i bought our camping mad son an unusual gift.
She told me that she had already got him something so we didn't need the mug.
I then went back to the assistant to ask for a refund as she had only just served me moments before.
I was then told i could not receive a refund on bric a brac as they do not refund on bric a brac as it could have been used.
Having not even leaving the shop i asked how does this apply?
I was struck dumb by her awful attitude and could not believe what i was hearing.
Her customer skills were zero and as much as i understood the policy i coild not accept her attitude.
She then offers me an exchange for something else.
I was so annoyed i took my mug to my car.
I cannot believe how much i was taken for a mug.
I decided to rind the mind shop in cheadle and explained my predicament to the manager.
She agreed that this was wrong and that she didnt see any reason not to have a refund.
I asked if i could have a refund from her if i drove to cheadle.
This she wholeheartedly agreed to and was so cooperative and customer friendly.
So thank you for that.
Needless to say i or my wife will not be shopping or donating to your didsbury store again.
The unfriendly unofessional and disourteous
Assistant who didn't assist was called Sylvia.
I am so angry and let down.
Such a shame for such a great charity as having had a stroke a few years ago this charity is close to my heart.

Operator knew nothing about even directly related anxiety issues to the service they claim to provide. Just signposting to general services, CAB blah, blah, blah. Time completely wasted.

Mind is the de fault organisation equally inept and self serving , preserving institutions. Sign post naive people in the grips of, intense mental distress.
Needless to say Mind are equally as trapping and obstructive when it comes to healing people in emotional distress.
I have tried Mind half a dozen times myself over the last few years.
What I found was that most of their call centres are staffed by robotic jobs worth's who want to keep you going around in ever decreasing circles , they don't want to hear the cause and effect of a persons mental troubles . Like several other so called support lines . They are well trained on blocking techniques and once they ask you to open up they then deliberately flatly demand in a flat tone . how can we help "? Or some other utterance they picked up from how to gas light , people in distress or emotional turmoil .

This is another failing service that is designed to fail the service users and enrich the want to be career politicians of tomorrow . This is evident in the tone of the call handlers who only divert from the script to soothe their own ego .