MotoSport.com Avaliações 

265
•
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ron is truly a rock star in my opinion! I was having problems getting my order through online so I called & Ron answered the call. He was able to get my order through & expedite the shipping for a par... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Motosport.com has been a fantastic resource for hard to find parts. Restoring older European off-road bikes can be challenging and often expensive. I have been able to acquire reasonably priced OEM pa... Ver mais

Avaliado com 2 de um total de 5 estrelas

First, they are a legitimate site, they fulfill orders in a timely fashion with quality products. However, their bait and switch advertising tactics have become simply ridiculous. For instance, If... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I ordered parts on a Sunday. Their site said that parts would be delivered by Thursday of the same week. Parts did not come until the following Tuesday which meant we missed a great weekend of riding.... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Veículos e Transporte

Informação fornecida por fontes externas variadas

Shop MotoSport's large inventory of dirt bike products including helmets, tires, motocross gear, aftermarket and OEM parts


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

265 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 78% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,2

Todas as avaliações

(265)

35 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Awesome consumer service

What made my experience great was gearhead Ron he was very helpful new his job very well and was very polite. Gave me my the info I need and really made me feel I mattered Thanks Motorsport/. Gear head Ron!!

28 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Tryed to order a shirt on clearance my …

Tryed to order a shirt on clearance my order was lost or never ordered i called to figure out what happened and the guy could careless no sorrys no nothing I would not recommend. What a waste of time I will never buy anything from these guy's again they just don't care to me that's a Bad business

11 de maio de 2026
Avaliação não solicitada
logotipo da MotoSport.com

Resposta da MotoSport.com

Hi Joe,
Thank you for taking the time to share your experience, and we sincerely apologize that it fell short of the standard we hold ourselves to. We completely understand your frustration and want you to know your feedback matters to us.

We did take the time to listen to your call, and we do believe our Gearhead was apologetic during your interaction. That said, we understand that the overall experience still left you feeling frustrated and unheard, and for that we are truly sorry. That is never the impression we want to leave with any of our customers.

Regarding your order, the shirt you selected was a clearance item that required us to source it directly from our vendor. Because of this, the item is not charged until it arrives in our warehouse and is ready to ship to you. To keep our customers informed, we do display the following notice at the top of your cart before proceeding to checkout:

"Waiting on Inventory: At your door by Fri, May 29th."

this information is also in the order confirmation you received.

We recognize that this process can feel uncertain if you're not expecting it, and we're sorry for any confusion it may have caused.

Avaliado com 1 de um total de 5 estrelas

Couldn’t accept my return and I ended…

Couldn’t accept my return and I ended up losing money due to my item being damaged in the same box it came with. The box they sent me my item with was already damaged by the time I got it. I don’t see why it’s my fault and I just ended up losing money.

30 de abril de 2026
Avaliação não solicitada
logotipo da MotoSport.com

Resposta da MotoSport.com

Hi Salvador,

Thank you for taking the time to share your feedback — we genuinely value every customer's experience and are sorry to hear this one fell short of expectations.

After reviewing your return, we found that the helmet was shipped back in the original manufacturer's box, which unfortunately arrived damaged. As outlined in our returns policy, the manufacturer's product box cannot be used as the shipping container, as it does not provide adequate protection in transit. Because the item was received in a damaged condition, we were unfortunately unable to process a refund — however, we did ensure the helmet was returned back to you promptly.

We understand this is a frustrating outcome, and we're sorry for any confusion around the returns process. We're always happy to guide customers through the correct packaging requirements before a return is sent, so please don't hesitate to reach out to our team directly if you have any further questions.

Avaliado com 5 de um total de 5 estrelas

Very helpful

Very helpful, called to get a status on a back ordered part and instead of waiting for that part he said he had another one in stock the only difference was the brand. Very helpful and hope to deal with him again in the future.

10 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Incorrect Shipping, No Support, Double Charged

I updated both my billing and shipping address before placing my order, but somehow the item still defaulted to an old shipping address. There was no clear indication of this until after the purchase was submitted.

I contacted the seller within 30 seconds on a Saturday night to correct the mistake. They didn’t respond until Sunday morning, claiming the item had already shipped—which is highly questionable given the timing. Even if they use a third-party fulfillment service, there was still an opportunity to intervene or attempt to correct the address. Instead, no effort was made.

After that, communication completely stopped. To make matters worse, my card was charged twice, leaving me to deal with my bank to dispute the duplicate charge.

At this point, I likely won’t receive the item I paid for and now have to go through a lengthy claims process with eBay.

The prices may look good, but if anything goes wrong, don’t expect any help or accountability from this seller. Buyer beware.

Update: The last communication from the company just said, "go ahead file a claim, we will win". Seems they do this often, knowing the customer has no options and they'll get away with their scams.

Reply to vendor: I have the screenshot from the chat with your company. Nothing was done to try and remedy the situation. Ordered Saturday night, reached out within minutes, received reply at 5am Sunday saying order shipped. Not possible but okay.... I have the tracking showing the package wasn't picked up from distribution center until Tuesday. There was time to help. Sweater was delivered and I'm sure whomever received it is enjoying a free sweater. Don't buy from this company because if you have an issue, nothing will be done to help, no changes to your order can ever be made.

19 de março de 2026
Avaliação não solicitada
logotipo da MotoSport.com

Resposta da MotoSport.com

Thank you for sharing your experience — we take this very seriously and sincerely apologize for the frustration this has caused.
We understand how upsetting it is when an order ships to an unexpected address. As part of PayPal's Checkout terms, orders are fulfilled to the address on file with PayPal at the time of purchase. We recognize this can cause confusion and will work to make this clearer during the checkout process.

Regarding the duplicate charge — we sincerely apologize for the confusion. We do not withdraw funds until an order has shipped. When an order is first placed, an initial authorization hold is applied for the full amount. Once the order ships, funds are collected per shipment, and that original authorization hold will drop off within 1–5 business days depending on your financial institution. We understand this can appear as a double charge and are sorry for any inconvenience this caused.

We also want to address the comment referenced in your update. That language is completely unacceptable and does not reflect how we expect our team to communicate with customers. We are investigating this interaction and will take appropriate action. We have reached out for further information from you as well regarding your order.

We genuinely want to make this right. Please reach out to us directly so we can work toward a resolution. You deserve a much better experience than what you received.

Avaliado com 1 de um total de 5 estrelas

Terrible shipping

Terrible shipping. Do not order anything from motosport.

1 de março de 2026
Avaliação não solicitada
logotipo da MotoSport.com

Resposta da MotoSport.com

Hi Ethan, I'm sorry to hear you had a bad experience, We'd love more information regarding your order and have reached out for some clarification!

Avaliado com 1 de um total de 5 estrelas

One star

One star. Very disappointing experience. I placed an order with next day shipping, and instead of shipping it, MotoSport charged and re-authorized my card multiple times. In total, about $4,000 was frozen on my account due to four separate authorizations for the same order. Despite this, the order was never shipped.

Their explanation was that they wanted to charge my card again, and when I questioned it, they refused to take responsibility and blamed my bank. This makes no sense, as I regularly place orders on many other websites with the same bank and card without any issues.

Customer support was unhelpful and unwilling to admit that the problem was on their side. I paid extra for next day shipping and received nothing but frozen funds and wasted time. I would not recommend this company based on my experience.

23 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

If you want to get jerked around this…

If you want to get jerked around this is DEFINITELY the company you want to do business with.

15 de janeiro de 2026
Avaliação não solicitada
logotipo da MotoSport.com

Resposta da MotoSport.com

Hey Richard, I apologize you didn't have the best experience with us. looks like unfortunately your item was back ordered with the manufacturer so we had no option but to wait for it to come in. We apologize for the inconvenience.

Avaliado com 1 de um total de 5 estrelas

I returned 2 tires about a month ago im…

I returned 2 tires about a month ago im still waiting on a payment .it says fast return 2/3 days seems like false advertisement.Instead of having one person work on it they had several gearheads Hayden , Tiffany , Billy not so much hunter but do to the nature I’ll be shopping elsewhere. Very pissed off don’t waste your time you’re better off buying anywhere else. 🤬🤬🤬🤬THEY DO NOT CARE very unprofessional!!

7 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

this company is a fraud

this company is a fraud. I order two shirts and they never arrived. I contact the company and they say they will send me a replacement order come to find out the shirt I order is no longer available. we come to a agreement on a different shirt that is in stock. they then say its not available in my size so I have to pick a different shirt out. we get in all sorted out. I then get emails that I was charged for the one shirt that wasn't in my size. I contact my card company and they say I was charged. I contact Motorsport and they say they never charged me and I will not receive the shirt I got charged for. I can not get a refund on my card and they have garbage service. I got treated very differently and was not given respect to take my money and never get my order.

8 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

You won’t get a refund ever

I never received my item and I have called at least 6 times. I have been shuffled from person to person, repeatedly lied to and have been fighting to get a refund for over a month. This company is the worst I have ever shopped at. They are in violation of multiple FTC laws. Stay far away from this place because you will lose money!

5 de dezembro de 2025
Avaliação não solicitada
logotipo da MotoSport.com

Resposta da MotoSport.com

Hey Rebecca,

Thank you for taking the time to share your feedback; it really helps us improve the experience for all riders.
​

I’m very sorry for the frustration this situation has caused. According to your order history, a replacement was initially processed on 12/5, and per your follow-up request the order was then canceled and a refund was issued on 12/10/2025 back to your original payment method. Refund visibility can vary by bank or card issuer, which is why it may take a few business days to appear on your statement, and our team provided you with the transaction ID so your financial institution can help locate the credit.
​

If you’re still not seeing the refund, please reach out to our Gearhead customer service team with that transaction ID so we can review this again with you and your bank and make sure everything is squared away

Avaliado com 5 de um total de 5 estrelas

Customer service

Ron at customer service was very helpful and knowledgeable...Great online store and sales on items...highly recommended

15 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

ID RECOMMEND TO EVERYONE WITH A PASSION FOR RIDING

From the moment I called Motosport the staff has gone ABOVE and BEYOND for me. Between Ron, Dakota and Hunter. I will not shop or give my business to ANYONE else. They’re all riders that understand and have a passion and love for this sport! They have the same mindsets and understand what exactly we are looking for. Not only are they priced EXTREMELY well! They’re absolutely amazing in every way!

4 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer care and very knowledgeable

Ron was very helpful with my return and easy to deal with. He answered all my questions with the parts I’m buying , very knowledgeable and was very patient with me. Thank you so much and more power to you and your company. Excellent customer service !!

14 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Customer Service

I called to verify some information on some Shinko tires that I am looking at online and to see if they have a part I need in stock for my Vulcan 900. Ron L. answered my call and was very informative and respectful. He gave me the answers I needed on the tires and also helped me make the right decision on the part I need. Thanks Ron L. for your time and patience.

20 de setembro de 2025
Avaliação não solicitada

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