Ocean Florida Avaliações 

3.362
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

⭐⭐⭐⭐⭐ From the very beginning, Hannah made booking our Florida holiday an absolute pleasure. She took the time to understand exactly what we were looking for and never made us feel rushed or... Ver mais

Avaliado com 5 de um total de 5 estrelas

From the initial booking, this was the easiest holiday we have ever booked. Questions were answered promptly and all documentation sent on time. We booked everything as a complete package. Hotel, flig... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Lindsey is our contact, I would just like to say, that she answered all of our questions, explained everything in detail, so we feel I can just go and enjoy our holiday with no worries as Lindsey... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We have used Ocean Florida twice and each time our holiday has been flawless. The dedicated team are friendly and knowledgeable, always willing to help with any questions. I can not recommend them hig... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Agência de Viagens

Escrito pela empresa

From beginning as a small team selling over Teletext 20 years ago, we have become one of the fastest growing travel companies in the UK today. And yet, for all that’s changed, we remain a family run business with people-first principles, living by our core values of what we’ve learnt to be truly important. We know that striving to be the best means empowering your choices with bespoke holiday packages. We know that doing the right thing means always treating your travels like our own. And we know that we can only make these things happen with a trusted team of USA experts. We are your holiday shapers and memory makers. We are Ocean Florida redefined, where it’s never been easier to find a Sunshine State of mind. Here at Ocean Florida, we’re ABTA and ATOL protected so you can book in confidence, knowing your dream holiday is in safe hands and fully protected


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(3.362)

367 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Highly recommend!

We can’t recommend Ocean Florida highly enough. We’ve yet to go on our trip, but the experience so far has been the best we’ve had with a travel operator. Tex had such great knowledge of Orlando and knew the perfect hotels to stay at for our party. Every time we’ve had a query, it has been answered extremely quickly. Lili, Tessa, Charlotte…all fab when we’ve had a question or needed something. Also, we couldn’t match the deal they offered through any other means. We wouldn’t book through anywhere else now for the destinations they cover.

29 de abril de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning Andrew, thank you for taking time from your day to share how impressed you've been throughout your Ocean Florida experience. I'm so pleased that the team have all been so helpful, and will be sure to pass along your very kind words to them. If there's anything else we can assist with in the run up to your trip, please don't hesitate to get in touch and we'll be very happy to assist. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Best for Disney Holidays

Really clear information. Great value holidays. Would always use for DisneyWorld holidays

28 de abril de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Hi there, thanks very much for your kind words, we really appreciate your feedback and will look forward to assisting you again in the future. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Lawrence was very informative helpful…

Lawrence was very informative helpful and knowledgeable.

25 de abril de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning Michael, thank you for sharing how impressed you've been with the great service you received from Lawrence recently. I'll be sure to pass along your kind words to him, and if there's anything else we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Book with Ocean

I asked for, and received, quotes for various options. Nothing was too much trouble and communication was excellent.

23 de abril de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Hi Mike, thank you for letting us know how pleased you've been with the service you received from the team, I'm really thrilled to hear you're so happy. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Really great experience with Ocean Florida

Really great experience with Ocean Florida. They were so helpful sorting out our holiday and dealt with any issues we had quickly and without any hassle.
Nothing was too much trouble and they made the whole process really easy and stress-free, which we really appreciated. Super friendly and easy to deal with from start to finish.
Would definitely book with them again!

27 de abril de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning Kym, thank you so much for taking time from your day to share how pleased you've been with your Ocean Florida experience. I'll be sure to pass along your kind feedback to the whole team, and we'll very much look forward to assisting you again in the future. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

couldn’t recommend this company enough…

couldn’t recommend this company enough first time booking a double destination holiday amd tom west our advisor sorted everything for us down to the last detail everything we asked for he accommodated
💯 this is the company to use

25 de abril de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning Mick, thank you for sharing your kind words on your Ocean Florida experience. I'll be sure to pass along your very kind feedback to Tom, and we'll look forward to assisting you again in the future. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

First class customer service

First class customer service! I have been on many long haul holidays but never experienced this type of assistance. From time of booking right through to departure the team at Ocean have responded to all my queries (and there were a few!) within 2 hours and always made sure I was happy with the response. So efficient and made me feel our family holiday would go without a hitch. As it's my daughter's wedding trip, combined with a great family holiday in Orlando, it was so important to ensure everything goes smoothly and I feel confident it will. Thanks so much to Kate and Jo, who looked after us so well. And well done Ocean - would highly recommend you to friends and family!

25 de abril de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning Sue, thank you so much for taking the time to share your thoughts on your Ocean Florida experience. I'm so thrilled to hear that the team have been such a great help for an extra special trip! If there's anything else at all that we can assist with in the run up to your trip, please don't hesitate to get in touch and we'll be happy to help. From the whole Ocean Florida team, we wish your daughter and her partner the most wonderful wedding day! Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

A massive thank you to Karen at ocean…

A massive thank you to Karen at ocean Florida who’s been an absolute star in helping me with my booking, she has gone above and beyond to make the experience easy and enjoyable.

19 de abril de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning Lizzie, thank you for sharing your thoughts on your Ocean Florida experience, we really appreciate your feedback. I'll be sure to pass your kind words onto Karen today for you. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Fast response to my question

Fast response to my question, which in turn was delt with quickly

23 de abril de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

HI Chris, thank you for sharing your kind feedback, we really appreciate you. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Kate Wilkinson has been wonderful…

Kate Wilkinson has been wonderful during our booking of our trip to Disney! She’s answered all our questions and been lovely to chat with! Couldn’t recommend enough

23 de abril de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning Olivia, thank you for taking the time to share how impressed you've been with the great service you received from Kate recently. I'm so pleased that your dram holiday is in the diary, and if we can assist with anything at all in the run up to your holiday, please don't hesitate to get in touch. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

This our second booking with ocean to…

This our second booking with ocean to Florida, they organised everything for us, kept us informed with everything necessary
And Lindsey the accessible lady as organised everything I need to have a great holiday again.

21 de abril de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning Jason, thank you for your repeat custom, and also taking the time to share your kind feedback. We really appreciate your lovely words, and I'll be sure to pass your thanks on to Lindsey also. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Dream holiday

Booking a holiday to Orlando can be a difficult experience because especially in my family when we always need to make changes as different people choose different hotels or flights to make the dream holiday. However booking with Ocean has been amazing the whole team are only a phone call or email away and no request or question is too much trouble. Thankyou to Jamie, Sinem, Tracyann and the whole team for creating an incredible trip that now includes Orlando 2 theme parks and New York.

16 de abril de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Hi Laura, thank you for taking time to share your feedback on your Ocean Florida experience. I'm so thrilled to hear that the whole team have been such a big help in making your dream holiday a reality, I will ensure I pass your very kind words onto the whole team. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Had to make a change to holiday plan…

Had to make a change to holiday plan and was a bit concerned. Jo Hymus dealt with it quickly and kept me informed. Made it easier than I imagined.

15 de abril de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning, thank you so much for taking the time to let us know how helpful Jo was to you recently. I'm so pleased that the process was easy, and I'll be sure to pass your kind feedback onto Jo this morning. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Great company

Everything from start to finish as been great any little change I've been contacted,cannot fault them,all agents have been brilliant, friendly and helpful .Booked again very impressed.

10 de abril de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Hi Shirley, thank you for your lovely feedback on your Ocean Florida experience, we really appreciate your kind words. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Ricky Cooper was accommodating and…

Ricky Cooper was accommodating and approachable, booked our holiday for 10 with ease fitting all our requirements as close to budget as possible. Would highly recommended.

14 de abril de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning Georgia, thank you so much for sharing how pleased you've been with the great service service you received from Ricky recently. I'll ensure I pass along your lovely feedback to him this morning. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Dream holiday for 9!

We booked our dream Florida holiday through ocean Florida, Ajay, who helped us was fantastic.
He spent hours getting to know us ( a group of 9) and what we were looking for, spent lots of time giving us different options and pricing until we booked a villa. Even when our villa fell through, Ajay remembered what our preferences were and found us a better villa.
I found the website easy to use and documents were uploaded when ready.
We got all our park tickets, rental car with insurance , discovery cove and blizzard beach all through Ajay and some freebies chucked in too.

Everyone we spoke too if we had any questions where very helpful.

I would use ocean Florida again, we had the most amazing time and it was made easier because of ocean Florida.

29 de março de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning Jade, thank you so much for taking the time to share your Ocean Florida experience. I'm so thrilled to hear that Ajay provided such outstanding service for your and your family, and that you found the whole process so useful. I'll be sure to pass along your lovely feedback to Ajay this morning, and we'll look forward to assisting you again in the future. Many thanks - Zara OF

Avaliado com 1 de um total de 5 estrelas

BEWARE - Would not book with this company ever…

Would not book with this company ever again! We booked with this company two years ago with a group of friends - shortly before we were due to go they advised that the original Villa booked was not available and provided an alternative which they advised was an upgrade - far from it. It was smaller with no seating facility for our group and poor upkeep. After staying on site past two times with Disney and booking via Virgin we decided to give them another go as staying in Villa - although we are not due to go till October already we have been out off - extortionate cancellation charges for two members of group to cancel and now spinning some rubbish about why its £500 more per person to upgrade the flight rather than the £174 per person directly with Virgin. Should have learnt lesson from last time - if they change the Villa again this time we wouldnt be surprised - stay away! Also they have messed up the car hire booking as to the lead driver!
*** as with previous customers who have written a negative review, I find it incredible that as soon as a negative reply is posted, there follows a stream of 5 star reviews to presumably push the score back up! No ack to my review!*

14 de abril de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning, thank you for taking the time to provide your feedback on your Ocean Florida experience, though I'm really very sorry to hear that you're unhappy with the level of service you've received. I understand my colleague has advised you of the options to upgrade your flights utilising Air Miles, and the process for doing so, alongside explaining why the cost of your existing holiday varies from current live pricing with another operator. I truly do apologise that this perhaps wasn't the answer you were looking for, however our teams have provided accurate advice. If there is anything else at all that we can assist with, please don't hesitate to keep communication open with our team, and we'll be more than happy to help. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Amazing service lovely people

Very easy to book with over the phone and very knowledgeable and we had some issues (my mistake) and Nikki was unbelievably helpful and even called to check everything went ok. I will definitely be booking with them again.

30 de março de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning Michael, thank you for taking the time to let us know how pleased you've been with the great service you've received from the team, and Nikki in particular. I'll ensure I pass your lovely feedback onto her, and we'll very much look forward to assisting you again in the future. Many thanks - Zara OF

Avaliado com 1 de um total de 5 estrelas

We originally booked a package holiday…

We originally booked a package holiday including park tickets and extras for 2024 , we had to move the holiday due expecting a baby, due to prices not coming out until jan 2025 I rang up and re arranged the same holiday for 2026 , several phone calls along the way asking if park tickets and everything had been moved etc , only to not receive any park tickets 3-4 months prior to leaving , I rang them up to be told I never had any , i have emails for the previous holiday that was moved stating my tickets will be ready soon , so there forever why wasn’t they moved on my re scheduled holiday , o was told need to pay 3000 extra for my tickets . The manager was very rude and wasn’t helpful at all , used ocean Florida for several years and always been a pleasure but I will never use these again

12 de abril de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning, thank you for taking the time to share your feedback with us, though I am really very sorry to hear that you're so unhappy with the level of service you have received. Having spoken with the team, I can confirm that the park tickets you were querying were not on your initial reservation, I can only apologise if this has been lost in communication somewhere along the line, and I can completely understand your frustrations at this. I understand that your conversation with the team is now closed, however if you would like to provide any additional feedback or comments, please don't hesitate to send your OH reference, lead passenger name and concerns to feedback@ocean-holidays.co.uk and our team will pick this up for you. Many thanks - Zara OF

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