Ocean Florida Avaliações 

3.364
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

⭐⭐⭐⭐⭐ From the very beginning, Hannah made booking our Florida holiday an absolute pleasure. She took the time to understand exactly what we were looking for and never made us feel rushed or... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

From the initial booking, this was the easiest holiday we have ever booked. Questions were answered promptly and all documentation sent on time. We booked everything as a complete package. Hotel, flig... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Lindsey is our contact, I would just like to say, that she answered all of our questions, explained everything in detail, so we feel I can just go and enjoy our holiday with no worries as Lindsey... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We have used Ocean Florida twice and each time our holiday has been flawless. The dedicated team are friendly and knowledgeable, always willing to help with any questions. I can not recommend them hig... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Agência de Viagens

Escrito pela empresa

From beginning as a small team selling over Teletext 20 years ago, we have become one of the fastest growing travel companies in the UK today. And yet, for all that’s changed, we remain a family run business with people-first principles, living by our core values of what we’ve learnt to be truly important. We know that striving to be the best means empowering your choices with bespoke holiday packages. We know that doing the right thing means always treating your travels like our own. And we know that we can only make these things happen with a trusted team of USA experts. We are your holiday shapers and memory makers. We are Ocean Florida redefined, where it’s never been easier to find a Sunshine State of mind. Here at Ocean Florida, we’re ABTA and ATOL protected so you can book in confidence, knowing your dream holiday is in safe hands and fully protected


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(3.364)

370 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Tom was amazing kept checking on…

Tom was amazing kept checking on flights as they weren't released yet& prices kept me updated nothing was a problem to him at all .if you like personal touch easy booking give him a call

23 de março de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning Alison, thank you for taking the time to share how impressed you've been with the great service you received from Tom recently. I'm so pleased to hear that he took the time to personalise the service you received, and will be sure to pass along your kind feedback to him. Many thanks - Zara OF

Avaliado com 4 de um total de 5 estrelas

The service has been good

The service has been good, i used it for a few days and have been satisfied with almost everything. Prices for some properties seem higher than they are worth..

20 de março de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Hi Yvonne, thank you so much for taking the time to share your feedback with us, we really appreciate your insight. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Have spoke to Tom

Have spoke to Tom. Over the last 2 days to assist in booking our holiday nothing was too much trouble. Knew loads information about Florida. Would highly recommend Tom amazing.

🤩

21 de março de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Hi Elizabeth, thank you so much for taking the time to share how impressed you've been with Tom's great service throughout the booking process. I'm so pleased that he was such a big help, and will ensure I pass your kind words on to him this morning. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

I have used Ocean Florida almost since…

I have used Ocean Florida almost since they began and can never give enough positive feedback for this company from booking to helping with any issues once USA side, they have always come up trumps.
This time, we began a booking with 2 and then chose to add another adult which meant changes to flights, attraction tickets, accommodation and additional assistance requirements.
The staff I have been in contact with have been exceptionally brilliant (and patient!) and deserve a mention - so thank you SO much to Katieann (Tracey)and also Jo (Lymus) both of whom, I can't praise enough.
If you're looking to book a holiday, I have no hesitation in recommending this company.

18 de março de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning, thank you for taking the time to share how impressed you continue to be with your Ocean Florida experience, we truly do appreciate your long-term custom! I'll be sure to pass along your lovely feedback to Katieann and Jo, and we will very much look forward to assisting you to book again in the future. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service from Ricky…

Fantastic customer service from Ricky ,allways quick to answer any questions and very profesional.

15 de março de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning, thank you for sharing your kind feedback on the great service you've received from Ricky recently, I'll be sure to pass along your lovely words to him. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Amazing service and hassle free

My bucket list trip was to go to Universal and Disney World, Orlando. I'd never been to the US before, so I didn't have a clue where to start to book such a big holiday. I got in touch with Oceans Florida, and was quickly contacted by Ajay. He was very supportive, answering all of my questions and reassured me on any concerns I had. The price was much better than I expected and worked out cheaper than booking everything individually direct through each company, but with the added perks of transfers and it all being hassle free not having to book anything myself. This meant I could truly look forward and enjoy my dream holiday, without worrying how to get from the airport, the accomodation, or about tickets etc. Oceans Florida did everything and kept me up to date throughout with such a warm and friendly manner. I will certainly be using them again if they cover any destination I am thinking of going to next time.

14 de março de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good afternoon Daniel, thank you for taking the time to share your thoughts on your Ocean Florida experience. I'm so happy to hear that your first experience of travelling to the USA on a bucket list adventure was so much more than you hoped for! I'll be sure to pass your kind feedback on to the whole team and Ajay in particular, and we can't wait to help you make another dream trip come true! Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

As a first time visitor to florida

Every time I have had dealings with ocean Florida it has been so easy. Every question I have has been answered fully and any niggle has been sorted. As a first time visitor to Florida they have been so refreshing to deal with and have made the process easy. Charlotte today worked around my lunch hour and was able to help me add on park tickets to my holiday. Highly recommend

11 de março de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Hi Ashley, thank you for letting us know how pleased you have been with your whole Ocean Florida experience. I'm so thrilled to hear that the team made your first time to Florida so easy to navigate and I'll be sure to pass your feedback to the whole team. We'll very much look forward to helping you back to the Sunshine State in the future. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Amazing Holiday Company

We had an amazing holiday organised by Ocean Florida, Everything from the hotels, transfers and flights to the internal flights was all perfect

The customer service side is also amazing, So easy to get hold of an advisor

I would highly recommend and I will definitely be using them again

17 de fevereiro de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good afternoon Shaun, thank you so much for taking the time to share how impressed you were with your whole Ocean Florida experience. I'm so thrilled to hear that everything went to smoothly for you, and we'll very much look forward to assisting you again in the future. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Customer service is absolutely amazing…

Customer service is absolutely amazing so friendly kind helpful and very quick getting back to you recommend these over and over again

11 de março de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Hi Kirsty, thank you so much for your lovely feedback, we really appreciate your kind words! Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Lindsey in special…

Lindsey in special assistance/Accessibillty was very helpful arranging our special requirements

11 de março de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Hi Gordon, thank you for taking the time to share how pleased you've been with the great assistance you received from Lindsey recently. I'll pass along your kind words to her, and if there's anything else that we can assist with, please don't hesitate to get back in touch. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Excellent staff and professional…

Excellent staff and professional service by Charlotte, Lili and Luke!! Amazing all round!!

9 de março de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning Alan, thank you so much for sharing your lovely words from your Ocean Florida experience. I'll be sure to pass along your thanks to the team and we'll look forward to assisting you again in the future. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Excellent customer service from start to finish

Excellent customer service from start to finish. Nothing was too much trouble. Everything ran smoothly despite having travel requirements that weren’t straight forward. We didn’t need it but help was only a phone call away. Someone rang us the morning after we arrived to make sure everything was ok and we were happy with the accommodation. The villa was fabulous. Very clean, comfortable and well equipped. The children especially enjoyed the pool. Thank you Ocean Florida for a stress free fantastic week.

14 de fevereiro de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning Andrea, thank you for sharing how pleased you have been throughout your Ocean Florida experience, I'm so thrilled that you had such a wonderful holiday! I'll be sure to share your lovely feedback with the whole team, and we will very much look forward to assisting you again in the future. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

We had our holiday to Florida booked…

We had our holiday to Florida booked for 2 years, and we’re due to leave in 9 weeks. Unfortunately, due to unforeseen circumstances we were unable to travel. Ocean Florida changed the date for us, even though we were so close to departure and we just have to pay the difference. Therefore, we have not lost the money we spent on the original booking. This was sorted out quickly and efficiently. Sinem Khadem could not have been any more helpful and swift in response. It is greatly appreciated, would definitely use ocean Florida again.

9 de março de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning Karen, thank you for taking the time to share your experience with Ocean Florida. I'm really very sorry to hear that you have had to postpone your long awaited holiday, but I'm glad that Sinem was able to assist you in changing your travel plans so swiftly. I'll be sure to pass along your kind feedback to Sinem, and if there's anything else at all that we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Another amazing holiday through Ocean Florida

The whole experience from start to finish was seamless. We made several different changes to our plans prior to booking which meant multiple quotes and nothing was too much trouble. All information was available from the website in good time and it is great having everything in one place. Again it was no problem when we wanted to book an after hours event at magic kingdom and the tickets were obtained on the release date to ensure we did not miss out. This has been the second time using Ocean Florida and we will definitely use them again. Highly recommended.

15 de fevereiro de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good afternoon Steven, thank you for letting us know how happy you were not only with your Ocean Florida experience, but with your Orlando holiday on the whole. I'm so pleased that the team were such a big help in securing your tickets so that you could experience Magic Kingdom After Hours! We'll very much look forward to assisting you again in the future. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Fantastic time in Florida

We had a fantastic week in Florida, staying at a Disneyland resort. Everything was taken care of by Ocean Florida, with great customer service. Every question I had was easily answered with a quick email. Will definitely recommend them to others.

14 de fevereiro de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Hi Henry, thank you so much for sharing how happy you've been with your Ocean Florida experience. I'm so pleased to hear you had such a wonderful holiday, and we'll very much looking forward to assisting you again in the future. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Excellent customer service and always…

Excellent customer service and always ready to help with our changes and request

5 de março de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Hi Simon, thank you for sharing how impressed you've been throughout your Ocean Florida experience, we really appreciate your feedback. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

From the initial phone call to emails…

From the initial phone call to emails to booking everything went smoothly couldn’t be better Lawrence Lee was brilliant in answering any questions we had giving us numerous quotes we asked for for different hotels to work out the best package for our universal/disneyworld holiday. Price couldn’t be beaten and even a few perks chucked in too :) thanks again

20 de fevereiro de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good afternoon Michelle, thank you so much for taking the time to share how impressed you've been with the great service you've received from Lawrence throughout your Ocean Florida experience. I'll ensure I pass along your kind words to him, and if there's anything else we can do, please don't hesitate to get back in touch. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

This will be our 2nd trip to Orlando…

This will be our 2nd trip to Orlando Florida with Ocean Florida and I can honestly say they have been absolutely fantastic with my family and I. They have gone above and beyond to make sure we have the best holiday at the best prices. Lili Leitch has done her utmost best to move things around give us the holiday of our dreams .. she has been there to answer any questions we might have had and to organise every single detail. I would 100% recommend Ocean Florida to create the holiday you've always dreamed of ☆☆☆☆☆

2 de março de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning Shona, thank you for taking the time to share how pleased you've been with the great service you've received from Lili recently. I'm so thrilled to hear that you've been so happy with your Ocean Florida experience, and I'll be sure to pass your lovely words along to Lili this morning. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Great Service

Originally got a quote, followed up by a call. Most informative. Found Anthony to be very engaging. We werent overwhelmed with phone calls or emails. Anthony gave us several options for our holiday to Orlando. I found the process very easy. I would definitely recommend if you don’t want to try and arrange the full holiday yourself.

21 de fevereiro de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning Debra, thank you for sharing how pleased you've been with the fantastic service you've received throughout your Ocean Florida experience, and in particular from Anthony. I'll be certain to pass along your very kind feedback to him, and if there's anything else we can assist with, please don't hesitate to get back in touch. Many thanks - Zara OF

Avaliado com 3 de um total de 5 estrelas

Great pre sales - Aftersales not so good.

Great pre sales. No contact after sales. I’ve messaged them 4 times and no reply!

Hopefully someone picks this review up and responds!

20 de fevereiro de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

HI Sarah, thanks for sharing your thoughts on your Ocean Florida experience, though I'm really sorry to hear you're having trouble getting touch with someone. I've sent you a request for further information, if you could please kindly complete that so I can locate your booking and have someone get in touch with you. Many thanks - Zara OF

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