Considering this wasn't from Amazon or a large chain. Finding the product (bought as a gift about 4years ago) was surprisingly easy. Ordering was even easier and it arrived before I even remembered i... Ver mais
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Veja o que dizem as avaliações
Delivered on time and well wrapped. Great price too. I trust pecksniffs to provide pleasing scents and prefer this make to others for household fragrances. Subtle and authentic.
Swift service, speedy delivery and constant updates about progress. Just be aware there are taxes and duties raised by Fedex if you live outside of the UK.
Came home from a week away to the most gorgeous surprise from @Pecksniffs—two beautiful candles, sent in response to a little feedback I’d shared. I wasn’t expecting anything, let alone this fragran... Ver mais
A empresa respondeu
4,5
Excelente
108 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
another great experience …
My items where available, ordered online was simple, fast shipping and very well package so there was no damage - I’ve been ordering from these guys everywhere I’ve lived for a long from Hawaii to now Portugal, great company with great products…
2 de setembro de 2025
Resposta da Pecksniff's
Thank you so much for your continued support and loyalty over the years! We’re thrilled to hear that ordering with us has been simple and reliable, no matter where you’ve lived. It means a lot to know our packaging and service have met your expectations across so many orders. We truly value having you as part of our community and look forward to serving you again in Portugal and beyond!
amazing
It has been a great time with pecksniff. All the products we have purchased has been delivered with great caution. We love all pecksniff products. All their products works well on us. Hope to have more great deals. THANK YOU SO MUCH PECKSNIFF WE LOVE YOU VERY MUCH. It has been a great three years of purchases done with you.
3 de setembro de 2025
Resposta da Pecksniff's
Thank you so much for your heartfelt review and for being with us for the past three years! We’re delighted to know you’ve enjoyed both our products and service, and it truly means the world to us that Pecksniff’s has become a part of your life. Your continued trust and support inspire us every day. We look forward to bringing you more great experiences and special deals in the future.
Thank you for your kind cooperation.
25 de agosto de 2025
Resposta da Pecksniff's
You’re very welcome! We’re always happy to assist and glad we could help.
Lovely product at good price
6 de agosto de 2025
Resposta da Pecksniff's
Thank you for your kind feedback! We’re delighted to hear you’re enjoying the product and that it offers great value. We look forward to serving you again soon!
Resposta da Pecksniff's
Thank you for your feedback! We’re glad your order arrived quickly and appreciate you taking the time to share your experience.
Poor customer service
Order arrived promptly. Noticed spray bottle neck not level but the spray worked then 2 days later the whole spray mechanism came off spilling the contents. Sent 2 emails to customer service but no response from them . Very disappointing.
4 de agosto de 2025
Resposta da Pecksniff's
Hello Angela. This is Pecksniff's Senior Management here. I have checked all communications within the Customer Service email and unfortunately no email was ever received from yourself. I have viewed your case history through the website communications and see that you were sent a replacement product on the 20th August. I hope this has been resolved to your satisfaction.
euphoric experience
a soft syballic sensual treat,nasaliciously
entreatin', lastingly lovely in one's nose,invitin'ly clings gently 'round one's personal space encouraging pleasant contact & nearness...🖖🫠🤓
2 de agosto de 2025
Resposta da Pecksniff's
Wow — what a wonderfully vivid description! 🖖🫠🤓 We’re thrilled to hear our product could spark such a euphoric experience for you. Thank you for sharing your poetic take — it truly made us smile.
We can’t wait to keep delighting your senses in the future!
Shipping was incredibly fast
Shipping was incredibly fast (England to Canada - 2 days), and thankfully you still stock the beautiful Olivia Blake Line
3 de agosto de 2025
Resposta da Pecksniff's
Thank you so much for your kind words! We’re thrilled to hear your order made it from England to Canada in just 2 days — that’s impressively fast indeed. 😊
We’re also delighted you’re enjoying the Olivia Blake Line. Your support means the world to us, and we can’t wait to send more beauty your way!
Easy online ordering and fast delivery
Easy online ordering and fast delivery. One thing I think should be considered is the amount of packaging used. Over the top and not necessary. Even after all the packaging the product box itself was damaged but thankfully the product was ok. Maybe more care is to be given to the
actual product and it's original packaging before boxing up for delivery.
All that being said I would still order from the company and hope constructive criticism is taken into account and changes made.
2 de agosto de 2025
Resposta da Pecksniff's
Thank you for taking the time to share your feedback! We’re so glad to hear that you found ordering easy and that your delivery was fast.
We also appreciate your constructive comments regarding the packaging. We’re continuously reviewing our packing process to strike the right balance between protecting our products and being environmentally conscious. Your point about giving extra care to the product and its original packaging is very valid, and we’ll take it on board as we make improvements.
It means a lot to hear that you’d still order from us despite the issue, and we truly value your support.
Perfect!
Ordered, kept informed of delivery date/time and received.. all in all smooth transactions!
25 de julho de 2025
Resposta da Pecksniff's
Thank you so much for your kind words! We’re thrilled to hear that your order and delivery went smoothly and that you felt well-informed throughout the process. 😊
Your support means a lot to us, and we look forward to delighting you again soon!
Warm regards,
Resposta da Pecksniff's
Dear Sherri. This is Pecksniff's Senior Management here. we are sorry that were not happy that you had not received you order that you placed on 1st August. having tracked through your shipment, I see that it was delivered on the 13th August. Although you may feel that this is a long time for International Delivery, this is within the parameters detailed within our shipping policy, of 10-15 working days for international shipments. https://www.pecksniffsshop.com/shipping-returns
Once a package has been collected from us by our International Carrier, we are very much in their hands with regards to delivery times. We hope you enjoyed you product, but if you have any queries please do not hesiate to contact us at customer.service@pecksniffs.com
Resposta da Pecksniff's
Thank you for your kind words! We’re thrilled to hear you’re happy with both the product and the speedy delivery. 😊
We truly appreciate your support and look forward to serving you again soon!
A little disappointed
Well I love your products but mine arrived in a big mess. My front porch was covered in soap. It did smell good I will admit but it was a mess to clean up and the product was ruined. I don’t think it was properly packaged. But it could have been the delivery company.
28 de junho de 2025
Resposta da Pecksniff's
Hi Suzie. This is Pecksniff's Senior Management here. I hope you are well. I am reviewing Trust Pilot, and have come across your review. Perfectly Understandable as to why you gave a 3 start review, but more my concern is that I am unable to find any communication relating to your issue on any of our channels. Did you contact the team about this, and was the issue resolved for you please? please do get back to us on customer.service@pecksniffs.com
We look forward to haring from you soon.
Lovely product and great service.
2 de julho de 2025
Resposta da Pecksniff's
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying both the product and our service. 😊
Your support means a lot to us, and we look forward to delighting you again soon!
Citroen & Grapefruit Hand wash set - lovely
Quick delivery (although a bit expensive), well packaged, lovely Citroen hand wash set for my Mum's birthday which I know she'll love
6 de julho de 2025
Resposta da Pecksniff's
Thank you so much for your kind words! We’re delighted to hear that you love the Citron & Grapefruit Hand Wash set and that it’s going to make a perfect birthday gift for your Mum. 😊
We completely understand your comment about the delivery cost. Please note that the shipping fee reflects what we are charged by our courier partners to ensure fast and safe delivery, especially for carefully packaged items.
We truly appreciate your support and hope your Mum enjoys her gift!
I had written a letter
I had written a letter
Enclosing a sample of the scent which they gad produced before, but never got an acknowledgement of my letter.
28 de junho de 2025
Resposta da Pecksniff's
Hello Mary. Could we please ask as to where you sent your letter with fragrance enclosed. We have 3 associated addresses; the manufacturing site, the shop in Brighton, and the registered office which is the business address registered with Companies House. However, Customer Services are not located at any of these addresses. The best way to contact us is by email at customer.service@pecksniffs.com
Resposta da Pecksniff's
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the product and that our service met your expectations. We look forward to serving you again soon!
This is my second shipment and in both…
This is my second shipment and in both cases a bottle of bath wash is broken. I love your product but it seems like it is not working on the shipping
1 de julho de 2025
Resposta da Pecksniff's
We’re very sorry to hear that this is the second time your order arrived with a broken bottle. We completely understand how frustrating this must be, especially when you love our products.
Please know that we are actively looking into more efficient ways to ship glass products overseas, as unfortunately couriers can sometimes mishandle items despite our careful packaging.
We also noticed that we haven’t received any communication from you regarding this issue through any of our channels. The best way to reach us directly is at customer.service@pecksniffs.com
so we can assist you promptly and make this right.
Your feedback is very important to us, and we want to ensure your experience with our products is always a positive one.
Great quality perfume brilliant price
Great quality perfume brilliant price. Get some while it's available delivery spot on . Really good traditional company
28 de junho de 2025
Resposta da Pecksniff's
Thank you for your wonderful feedback! We’re delighted to hear you’re enjoying the perfume and that our service met your expectations. We truly appreciate your support and kind words about our company. We look forward to serving you again soon!
My purchase order on 06/14/2025 was…
My purchase order on 06/14/2025 was directed to the wrong address in another city I paid the full amount plus an expedited delivery! Contacted FedEx they replied that the delivery address was a mistake made by Pecksniff. Still waiting for this purchase to be resolved.
14 de junho de 2025
Resposta da Pecksniff's
Dear Brenda. This is Pecksniff's Senior Management here. We are sorry to hear that your experiences with Pecksniff's was marred by the lack of service form FedEx. Having investigated the circumstances surrounding your order, it was established that the fault fell directly to FedEx despite them advising to the contrary. A full refund was issued to yourself. We hope that this incident does not deter you from wanting to experience Pecksniff's in the future.
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