Good products with great discounts, very competitive prices out of all other retailers. Love the different discounts available on really good products. Easy to use and order on their website. Notifica... Ver mais
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Veja o que dizem as avaliações
Ordered for the first time from this company. Medik8 prices were by far the most competitive online and the delivery was quick. All products arrived well packaged. Will definitely be ordering from her... Ver mais
Placed an order for first time this morning. Registered for 20% off first order, said it registered then at payment no discount applied! Tried to email them multiple times but get -Sorry, we were... Ver mais
A empresa respondeu
1st time using and wasn’t disappointed. Great to get discount on higher end products, every penny counts these days. Didn’t take long to arrive either and was kept updated. Just looking for my next pu... Ver mais
Detalhes da empresa
- Salão de Beleza
- Fornecedor de Produtos de Beleza
- Loja de produtos para cabelo
- Centro de Saúde e Beleza
- Clínica de Dermatologia
Escrito pela empresa
We are a small family run Beauty Salon from Lichfield in the Midlands and we have been selling Professionally Recommended Beauty Products Online in the UK for nearly 20 years. Our brands include some of the most popular, well known and well resepcted skincare and hair care products in the UK. These include Dermalogica, Elemis, Medik8, SkinCeuticals, Olpalex, L'Oreal, Color Wow and many, many more besides. We are a small business and we are very proud to be so and the comes with it's stregnths and weaknesses but we have a strong and loyal customer base and we always try and do our very best for all of our customers. We hand pick and pack all of our customers' orders, we do it from our Salon in Lichfield and we process and send orders as quickly as we can but we are not a multi-national business and we will never deliver your items the same day. What we will do is appreciate each and every customer and each and every order they choose to place with us.
Informações de contato
Porchways House, 83 Upper St Johns Street, WS14 9DT, Lichfield, Reino Unido
- 0121 314 7039
- shop@pure-beauty.co.uk
- www.pure-beauty.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Would avoid in the future, terrible service
Would thoroughly recommend avoiding!
I ordered an Elemis product from Pure Beauty, they did not let me know that the product was actually out of stock and they needed to wait for an Elemis replenishment order to fulfill mine, so dispatch took an unreasonable amount of time and unfortunately, it was for a gift and although it was ordered well in time for a birthday, the birthday was still missed. It also arrived with the box to the product very battered. When Pure Beauty asked for service feedback, I relayed this issue to them and they just shrugged it off each of my concerns and offered me to return the item, even though I said it was a gift. I do not rate their service in dispatching orders nor they're customer service at all. Would recommend seeking alternative places to purchase items, not worth dealing with them at all.

Resposta da Pure Beauty
Brilliant Service All Round
Fast delivery and excellent service. Ordered on Saturday afternoon and received it by Tuesday noon — faster than expected. Everything was well wrapped, and the complimentary samples were a nice bonus. Great value for money!
Great service
I am a returning customer and remain really impressed with the very competitive pricing (especially for Medik8 products), fast and accurate shipping and excellent environmentally friendly packaging. Brilliant service all round - thank you!
Excellent all round
Excellent range. Great price. Quick delivery. Would highly recommend
Great company
Great company, easy to order and fast delivery
Superb service
Superb service, very quick delivery and really competitive pricing 😊
Always a Great Service
As a returning customer, I recently placed a new order with Pure Beauty. I remain continually impressed with their service, pricing and the variety of products they sell. My Dermalogica product was well packaged and shipped quickly. I would highly recommend.
Let down …
I had an appointment at Pure Spa Bristol
I arrived early to find premises closed and no staff there.
Many telephone calls later whilst stood outside of Pure Spa premises.....still no contact with anyone!!
I wasted my day coming for an appointment that never happened.
What terrible service with no customer care.

Resposta da Pure Beauty
Bought another Dermalogica moisturiser…
Bought another Dermalogica moisturiser as they had a special offer on for a 100ml size. Sadly no free sample this time to try. They sell other nice products but I mainly use for Dermalogica at the moment.
Easy purchase
Always easy to order Dermalogica products at good price & with quick delivery. Occasional free samples a bonus too!
Great small company, recommended
This was my first time purchasing skincare from Pure Beauty, they had a good discount and free delivery. As despatch had been delayed by a bank holiday I called customer services as I was worried I might have left my temporary address by the time the package arrived. The very helpful customer service agent upgraded me to next day delivery and soon after I received a confirmation email. Very friendly and efficient service.
Great communication and products
Great communication before and after ordering, answering a query almost immediately via email without any annoying "chatbot" or similar. Good quality items and delivered promptly. Would use again.
Excellent online beauty products
I have been using Pure Beauty for my online Dermalogica products for years. They always have a good range in and frequently have special offers. They are reliable and I always receive my order in good time. I wouldn’t use anywhere else.
Easy to order on line and good pricing
Easy to order on line and good pricing.
Excellent customer service with updates and tracking on deliver. Full ⭐️⭐️⭐️⭐️⭐️
A very happy customer.
I have used Pure Beauty for many years and from ordering to receiving well packaged products they have never let me down. Excellent contact service if I have questions about products.
Always quick delivery
Always quick delivery, good value quality products, free gifts with certain items and always free samples and loyalty discount.
Vit C serum arrived in a timely manner
Vit C serum arrived in a timely manner, well packed and as described
Great products
Great products, good prices and efficient deliveries. Have regularly ordered over the last few years
GIVE ME BACK MY MONEY!!!
I bought serum £135.20 and it hasn’t refund during over 10 days since my order was canceled, and my refund still hasn't been processed. I haven't received a reply to my email to customer service about refund, and although I managed to get through on the phone, they only said they would chase the seller for refund and won't let me speak to them anymore. I paid £135.20, and if you don't give me my money back, I will report you! You are THE SELLER!!!!

Resposta da Pure Beauty
Great selection of products
Great selection of products, competitive prices and fast delivery
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