Pure Beauty Avaliações 

502
O TrustScore é 4.5 de um total de 5

4,6

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Good products with great discounts, very competitive prices out of all other retailers. Love the different discounts available on really good products. Easy to use and order on their website. Notifica... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered for the first time from this company. Medik8 prices were by far the most competitive online and the delivery was quick. All products arrived well packaged. Will definitely be ordering from her... Ver mais

Avaliado com 2 de um total de 5 estrelas

Placed an order for first time this morning. Registered for 20% off first order, said it registered then at payment no discount applied! Tried to email them multiple times but get -Sorry, we were... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

1st time using and wasn’t disappointed. Great to get discount on higher end products, every penny counts these days. Didn’t take long to arrive either and was kept updated. Just looking for my next pu... Ver mais

Detalhes da empresa

  1. Salão de Beleza
  2. Fornecedor de Produtos de Beleza
  3. Loja de produtos para cabelo
  4. Centro de Saúde e Beleza
  5. Clínica de Dermatologia

Escrito pela empresa

We are a small family run Beauty Salon from Lichfield in the Midlands and we have been selling Professionally Recommended Beauty Products Online in the UK for nearly 20 years. Our brands include some of the most popular, well known and well resepcted skincare and hair care products in the UK. These include Dermalogica, Elemis, Medik8, SkinCeuticals, Olpalex, L'Oreal, Color Wow and many, many more besides. We are a small business and we are very proud to be so and the comes with it's stregnths and weaknesses but we have a strong and loyal customer base and we always try and do our very best for all of our customers. We hand pick and pack all of our customers' orders, we do it from our Salon in Lichfield and we process and send orders as quickly as we can but we are not a multi-national business and we will never deliver your items the same day. What we will do is appreciate each and every customer and each and every order they choose to place with us.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

502 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 94% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(502)

220 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Would avoid in the future, terrible service

Would thoroughly recommend avoiding!
I ordered an Elemis product from Pure Beauty, they did not let me know that the product was actually out of stock and they needed to wait for an Elemis replenishment order to fulfill mine, so dispatch took an unreasonable amount of time and unfortunately, it was for a gift and although it was ordered well in time for a birthday, the birthday was still missed. It also arrived with the box to the product very battered. When Pure Beauty asked for service feedback, I relayed this issue to them and they just shrugged it off each of my concerns and offered me to return the item, even though I said it was a gift. I do not rate their service in dispatching orders nor they're customer service at all. Would recommend seeking alternative places to purchase items, not worth dealing with them at all.

28 de maio de 2026
Avaliação não solicitada
logotipo da Pure Beauty

Resposta da Pure Beauty

The order was received on Sunday 17th May and despatched on Thursday 21st of May. We did require a stock replenishment delivery to be able to send the order and to be fair this was following a 5 day sale of 20% Off Elemis. Whilst an attempt was made to deliver the parcel on Saturday 23rd May it could not be delivered an was finally delivered on Tuesday 26th May.

We have received 3 emails and responded with 4 emails to the customer (sounds rude using these terms but another wonderful thing about trustpilot is I am not allowed to reference the customer by name even though their name is directly next to the review?) so being disinterested is not a fair assessment.

In terms of the product being damaged we don't think it was, even though we offered to return the product for a full refund. We photograph each parcel and it's contents before it leaves us and we also looked at the delivery image to see if there was any damage to the parcel during delivery. The delivery image is very clear that the box was intact and was being held by the customer when the photo was taken. There was no damage.

Even so, we have offered to replace the product or refund in full and the customer has chosen not to proceed with either option.

Avaliado com 5 de um total de 5 estrelas

Brilliant Service All Round

Fast delivery and excellent service. Ordered on Saturday afternoon and received it by Tuesday noon — faster than expected. Everything was well wrapped, and the complimentary samples were a nice bonus. Great value for money!

19 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

I am a returning customer and remain really impressed with the very competitive pricing (especially for Medik8 products), fast and accurate shipping and excellent environmentally friendly packaging. Brilliant service all round - thank you!

18 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Always a Great Service

As a returning customer, I recently placed a new order with Pure Beauty. I remain continually impressed with their service, pricing and the variety of products they sell. My Dermalogica product was well packaged and shipped quickly. I would highly recommend.

15 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Let down …

I had an appointment at Pure Spa Bristol

I arrived early to find premises closed and no staff there.

Many telephone calls later whilst stood outside of Pure Spa premises.....still no contact with anyone!!

I wasted my day coming for an appointment that never happened.

What terrible service with no customer care.

21 de maio de 2026
Avaliação não solicitada
logotipo da Pure Beauty

Resposta da Pure Beauty

Another perfect example of why trust pilot is utterly worthless. Anyone can post anything about any business. They do not have to interacted with it. They do not have to prove anything. Anyone can just do anything they like which makes any and all reviews pointless.

We are PURE BEAUTY. We are based in LICHFIELD in the MIDLANDS about 200 miles from Bristol. We are a family run business. There is only one of us. We run 2 websites: one for our salon in LICHFIELD: https://www.thelichfieldbeautysalon.co.uk/ and one for our retail site https://www.pure-beauty.co.uk/.

This review is not about us. It is not for us. Good or bad I point them out. What you probably don't know is that trust pilot make it nearly impossible to have reviews "reviewed" and moderated so for that reason I just cannot be bothered.

Avaliado com 5 de um total de 5 estrelas

Easy purchase

Always easy to order Dermalogica products at good price & with quick delivery. Occasional free samples a bonus too!

3 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great small company, recommended

This was my first time purchasing skincare from Pure Beauty, they had a good discount and free delivery. As despatch had been delayed by a bank holiday I called customer services as I was worried I might have left my temporary address by the time the package arrived. The very helpful customer service agent upgraded me to next day delivery and soon after I received a confirmation email. Very friendly and efficient service.

7 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent online beauty products

I have been using Pure Beauty for my online Dermalogica products for years. They always have a good range in and frequently have special offers. They are reliable and I always receive my order in good time. I wouldn’t use anywhere else.

11 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A very happy customer.

I have used Pure Beauty for many years and from ordering to receiving well packaged products they have never let me down. Excellent contact service if I have questions about products.

28 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

GIVE ME BACK MY MONEY!!!

I bought serum £135.20 and it hasn’t refund during over 10 days since my order was canceled, and my refund still hasn't been processed. I haven't received a reply to my email to customer service about refund, and although I managed to get through on the phone, they only said they would chase the seller for refund and won't let me speak to them anymore. I paid £135.20, and if you don't give me my money back, I will report you! You are THE SELLER!!!!

3 de maio de 2026
Avaliação não solicitada
logotipo da Pure Beauty

Resposta da Pure Beauty

This is not a review of Pure Beauty. I have asked for this to be removed but Trust Pilot won't remove a review even if it is not about us because it does not mention us. This is how Trust Pilot operates: it has no interest in removing incorrect reviews even if they are not about the business in particular. This could affect their data collection streams and their revenue.

This is to the reviewer: because you are concentrating on us you are not getting your money back. What is your order number and what is the website address of where you ordered from?

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