Pure Beauty Avaliações 

502
O TrustScore é 4.5 de um total de 5

4,6

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Good products with great discounts, very competitive prices out of all other retailers. Love the different discounts available on really good products. Easy to use and order on their website. Notifica... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered for the first time from this company. Medik8 prices were by far the most competitive online and the delivery was quick. All products arrived well packaged. Will definitely be ordering from her... Ver mais

Avaliado com 2 de um total de 5 estrelas

Placed an order for first time this morning. Registered for 20% off first order, said it registered then at payment no discount applied! Tried to email them multiple times but get -Sorry, we were... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

1st time using and wasn’t disappointed. Great to get discount on higher end products, every penny counts these days. Didn’t take long to arrive either and was kept updated. Just looking for my next pu... Ver mais

Detalhes da empresa

  1. Salão de Beleza
  2. Fornecedor de Produtos de Beleza
  3. Loja de produtos para cabelo
  4. Centro de Saúde e Beleza
  5. Clínica de Dermatologia

Escrito pela empresa

We are a small family run Beauty Salon from Lichfield in the Midlands and we have been selling Professionally Recommended Beauty Products Online in the UK for nearly 20 years. Our brands include some of the most popular, well known and well resepcted skincare and hair care products in the UK. These include Dermalogica, Elemis, Medik8, SkinCeuticals, Olpalex, L'Oreal, Color Wow and many, many more besides. We are a small business and we are very proud to be so and the comes with it's stregnths and weaknesses but we have a strong and loyal customer base and we always try and do our very best for all of our customers. We hand pick and pack all of our customers' orders, we do it from our Salon in Lichfield and we process and send orders as quickly as we can but we are not a multi-national business and we will never deliver your items the same day. What we will do is appreciate each and every customer and each and every order they choose to place with us.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

502 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 94% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(502)

220 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Order never arrived - can't track - no customer service

Order never arrived. Can't track the order and nobody picks up when you call. I'll now have to claim this back through my bank. I'll stick with the established brands next time.

27 de abril de 2026
Avaliação não solicitada
logotipo da Pure Beauty

Resposta da Pure Beauty

I can confirm that your order has not left our salon yet and that we have attempted to return your call twice today but your number has been engaged.

I will put your order on hold if you are going to ask for your money back from your bank unless we hear from you to the contrary.

Avaliado com 5 de um total de 5 estrelas

Good Service

I have been using Pure Beauty for a couple of years now. Great prices on Dermalogica. Prompt delivery and always well packaged.

21 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

consistent good prices and discounts

I use Dermalogica and Elemis products and regularly buy these from Pure Beauty as they have great prices and discount deals which make the products more affordable. Their website is easy to navigate, delivery is quick and their customer service (when needed) is rapid. I've been buying from them for over 5 years and rarely have found another company who can beat them on price. Would definitely reccomend them.

10 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lovely company to shop with

Lovely company to shop with. They stock my favourite go to brands at great prices. Customer service is great, they are not always the fastest at delivering, but I like the fact every time I order I’m supporting a small business run by real people. I love their inner circle scheme. Absolutely love them and highly recommend.

22 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I’ve used Pure Beauty for years to…

I’ve used Pure Beauty for years to purchase my Dermalogica products. Always great service, I love the free samples, the monthly offers and you earn points which you can use against future orders

13 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very happy with all my orders with Pure…

Very happy with all my orders with Pure Beauty, from the range of products, price and speed of delivery. I recently bought products new to Dermologica’s range and was very impressed with the competitive prices and additional free gifts.

7 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Pure beauty

Ordered from pure beauty ,the price was very competitive ,cheaper than most ,customer service was great ,left a message was back to me very quickly and delivery was good
Thank you ,will purchase again

13 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Do not trust this seller

The product I purchased from Pure Beauty caused my face, chest and neck to break out in hives. It caused extreme irritation, itchiness and redness.

Further, when I attempted multiple times to contact them via email and phone, there was no reply.

Do not trust this service. I regret doing business with them.

5 de dezembro de 2025
Avaliação não solicitada
logotipo da Pure Beauty

Resposta da Pure Beauty

I have checked our emails and we have not received a single email from you regarding the product.

I would be grateful if you could tell me which product caused the issues. You have only purchased one product from us, which is not a skincare product, and the purchase was in November 2025.

I look forward to you updating your review.

Avaliado com 5 de um total de 5 estrelas

Well priced and efficient delivery

First time ordering from Pure Beauty. Bought Elemis shampoo and conditioner. They were competitively priced with a discount offer. Efficient delivery and well packaged. I’d definitely use Pure Beauty again.

9 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I recently placed an order with Pure…

I recently placed an order with Pure Beauty and unfortunately one of the items was missing when it arrived. When I contacted customer service, the only “solution” offered was a photo of the item supposedly being packed — which doesn’t really help when the issue is that it never made it to me.

It’s quite clear the item was lost in transit, especially considering the packaging used wasn’t suitable for the weight of the order. On top of that, the overall handling of the situation was incredibly unhelpful. I’m not sure what more I could have provided to prove that the item didn’t arrive.

The lack of accountability and support from customer service has been really disappointing — genuinely a 0/10 experience in that regard.

To be fair, the products that did arrive were good, and the prices are reasonable. However, good products aren’t enough to make up for poor service. I won’t be shopping here again and definitely wouldn’t recommend them. I’ll be taking my money elsewhere in future.

7 de abril de 2026
Avaliação não solicitada
logotipo da Pure Beauty

Resposta da Pure Beauty

I have carefully looked into this and, as I have mentioned before when we have bad reviews for a missing product - we have a very robust picking and packing process.

Firstly there are 4 of us who work for this business and we have 2 people who process and pack orders: Casey and Susan. We are a small family run business and have been doing this for nearly 20 years. We are not a massive company with hundreds of employees: I know both of them.

Secondly, following more instances that we could afford of missing products, in 2020 we developed an automanted order processing system the penultimate step of which is to photograph the contents of the package and store this photograph in a database as an encrypted string: it cannot be changed or edited once taken. The parcel is sealed the label is printed and off it goes.

We developed this system becuase of the number of item not received emails we used to get and to see if we were not sending them. This process vastly reduced the number of issues we had but it also enables us to be sure when a customer emails to tell us an item has not been received.

This is why I am a 100% sure we sent all of the items orders.

You mentioned in your email that "one corner of the packaging was open and perhaps the item was lost in transit". This could be the case but the photo of the hole you sent was not large enough the the item to pass through. Furthermore if packages are very bacdly damaged through Royal Mail they will put it in a Special Bag with instructions on what to do to make a claim.

We take our responsibilites to our customers extremely seriously. We are such a small company that every single order we receive counts to us and we would not still be is business 19 years later if we did not fulfil our customers orders and expectations and be fully focussed on delivering the very best we can for each and every order and each and every customer.

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais