There was an item missing from the trousers I purchased and I therefore had to contact customer services. The whole experience left me feeling very annoyed. The person on the phone was very offhand an... Ver mais
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Veja o que dizem as avaliações
I was buying in connection with a trip to NZ and needed help finding items with specific qualities around drying times and packing weight. On a busy day in the Harrogate store I was helped by a woman... Ver mais
A empresa respondeu
Needed to replace decades-old cheapish rain jacket that leaked during wet music festival! Already had Rohan raincoat so chose same material for Rohan rain hoodie! Feels light and comfortable. However... Ver mais
A empresa respondeu
I love Rohan products but can't always afford them. I was really happy to see my favourite Striders trousers in the sale so for the price of one full price pair - I grabbed a top and a fleece jacket... Ver mais
Detalhes da empresa
Escrito pela empresa
Rohan clothing is designed for adventure travel, city travel and active outdoor wear. Taking advantage of the world’s most advanced fabric technologies, it’s protective, versatile, fast drying, durable, comfortable, light and highly packable. Rohan technology, though, is hidden rather than overt - and the designs are understated and classic. Which means it’s just as suitable for everyday wear. They offer everything from ultra-lightweight waterproofs for mountain trekking through to crease-free travel suits for the globe-trotting business traveller – including trousers, fleeces, jackets, T-shirts, tops, underwear, base layers, shirts, shorts and travel accessories.
Informações de contato
Rohan House, Brunleys, Kiln Farm, MK11 3HR, Milton Keynes, Reino Unido
- 0800 840 1411
- post@rohan.co.uk
- www.rohan.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 64% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Thanks for your timely service-the top…
Thanks for your timely service-the top is fine

Resposta da Rohan
Roamer shorts
Easy to order on line Great communication throughout regarding shipping etc Brilliant service had order delivered into store Great product fits true to size . I choose the roamer style as it suits me They sit nicely high on the waist . I have trousers & capri pants this is the first pair of shorts I have tried but they are comfortable

Resposta da Rohan
Great for the drought
Prompt delivery of goods. Perfect for the drought weather we are experiencing. Perfect fit. Great colour. Great quality.

Resposta da Rohan
Excellent wash and reproof of my Bergen…
Excellent wash and reproof of my Bergen jacket. Looks and feels like new again. Turn around in about a week. Thank you.
Should add that there clothing is still of very good quality.

Resposta da Rohan
Still excellent calue
Although sad that the ‘silver’ Ts are no longer produced, the present range of base layer/Ts are very good. They wash and dry very well and I have used them in hot & humid climates in the Philippines for a decade.
Now, back in the UK, they are just as comfortable.

Resposta da Rohan
Always easy to purchase from Rohan…
Always easy to purchase from Rohan either in store or via the website. Great range of quality products and helpful staff in the Southwell store. Can order online to collect in store too. Prompt delivery and easy to return items if necessary -although that’s very rare!

Resposta da Rohan
Very prompt delivery, great item
Very prompt delivery. Lovely colour, very comfortable

Resposta da Rohan
Lovely product
Lovely product. Excellent service in the shop.

Resposta da Rohan
The product I ordered was correctly…
The product I ordered was correctly delivered.
I like the style, material and colour, but like most Rohan shirts there is always the fitting/shape/style of the collar that lets it down. Needs to be stiffer ,so that it doesn't fold and crumple.
Love the pop fasteners and placket.

Resposta da Rohan
Expect to pay postage
The quality is good and the product fits well.
Disappointed to be charged postage to the Isle of Man why!

Resposta da Rohan
Rohan was the first company to give…
Rohan was the first company to give women walking gear that fitted in 1972. And we’re always happy to exchange or take back gear for a lot of reasons. I would like you to replace the zips in (security)pockets I won’t buy any more Roamers until you do.

Resposta da Rohan
Unfortunate experience in Chichester Store
Unfortunate experience in Chichester Store 3 days ago. (I am a long standing customer of Rohan)
Found a shirt in the sale on the rail, tried it on, looked good, price was right. When I tried to pay I was told that because the shirt didn't have its original swing tag with barcode on they wouldn't sell it to me (?)
No problem I said, the other size is still on the rail, surely you can take the barcode from that. Absolutely cant do that I was told as that would mess up the stock count (?)
I mentioned that as these were the last 2 in the shop, surely that could be worked through and if they couldn't sell it to me, then they couldn't sell it to anyone and it would have to be returned to the warehouse (unsold and untagged) .. and the sale ended next day anyway (?)
The manager got really quite rude, telling me I shouldn't suggest how he does his job. At which point In frustration at the sheer ridiculusnes of the situation I put the rest of my purchases, about £250 on the counter and walked out... witnessed by several other customers.
There used to be more Rohan stores about, less now, not surprised with an approach to customer service like this. Wont be going back again (went to M&S for my Large size blue linen Long Sleeve shirt instead)

Resposta da Rohan
Great customer care
Easy ordering, delivered on time with no fuss. Great customer service.

Resposta da Rohan
Capri trousers are very comfortable
Capri trousers are very comfortable. I love them. I found the payment system on the web site confusing. it takes you to various payment methods but not just simply paying with credit/debit card without going through paypal or similar. I didn't like that.

Resposta da Rohan
All went well
All went well, arrived in good time in perfect condition.

Resposta da Rohan
The trousers that I've purchased are…
The trousers that I've purchased are the same quality of the trousers I've purchased right back for 20 years one big problem is the pockets are too short and my mobile phone keeps falling out
Because of that I've had to take it to our local clothes alterations and have the pockets made deeper

Resposta da Rohan
Great
Love Rohan quality, especially if you can snap up sale items! Fast delivery!

Resposta da Rohan
Great service quick delivery time
Great service quick delivery time. Quality product.

Resposta da Rohan
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