Two months in and already three issues with the zipper on the polytunnel. Definitely don't recommend. They refused to even send a zipper pull. Edit to respond to your reply: still horrendous custome... Ver mais
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Veja o que dizem as avaliações
TOTALLY SHOCKED! When I received my delivery it was in an excellent tough cardboard box. Then when I opened it " WAW " my plants were placed inbetween 3,layers of protective straw one layer on the bo... Ver mais
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The whole buying experience was first class.The hedge plants were as described and arrived in better packaging than I have ever received plants in .The plants were healthy and ready to go .The price... Ver mais
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My Parcel was sent to the wrong address because of my mistake. They did very well and sending it back to me. One thing to mention here that is is a light weight product which is easy to fix however I... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Royalcart is based in the United Kingdom and ships all orders from within the UK to ensure extremely fast and reliable delivery. We supply the top trending products and make sure every item is quality tested before being sent out to our customers ensuring customer satisfaction at all times. Why Shop From Royalcart ? All of our orders are dispatched from the UK. Our helpful and friendly customer service team will make sure to get back to you within 12 hours to ensure your not left waiting for too long. We work hard to send all of our orders with same day dispatch using Royal Mail as we understand you want your new gadgets to arrive as soon as possible! Contact us here - info@royalcart.co.uk
Informações de contato
71-75 Shelton Street Covent Garden, WC2H 9JQ, London , Reino Unido
- +447477183488
- Info@royalcart.co.uk
- www.royalcart.co.uk
4,3
Excelente
106 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Need good courier service instead of…
Need good courier service instead of Evri as they are not competent to deliver heavy items.
8 de julho de 2025
Avaliação não solicitada
Resposta da Royalcart
Thank you for your feedback and for the 4-star review. We completely understand your concern regarding the courier service. We're actively looking into more reliable alternatives to Evri, especially for heavier items, to ensure a smoother delivery experience in the future. Your input is appreciated and helps us improve.
RoyalCart Team
Excellent service
Very good communication, great price and swift delivery added up to excellent service
16 de junho de 2025
Avaliação não solicitada
Resposta da Royalcart
Thank you so much for your kind words! We're glad to hear you were happy with the price, communication, and delivery. We truly appreciate your support and look forward to serving you again.
– RoyalCart Team
Seller refuse to exchange after…
Seller refuse to exchange after delivering faulty goods. Stay away from this scammer
12 de junho de 2025
Avaliação não solicitada
Resposta da Royalcart
We're sorry to hear about your experience, but we couldn't find any prior communication from you before your review. As soon as we saw your feedback, we reached out and offered to exchange any faulty part, we simply requested a photo or video so we could identify the issue. You declined to provide this, so we then offered a free return label for a full refund. However, we’ve not received any further response.
We’re still happy to help if you’d like to proceed with a return or exchange — just get in touch and we’ll resolve it for you.
kind regards
Team RoyalCart
undelivered items
The delivery keeps being promised but I have now been waiting nearly 3 weeks for my order of shelves. I keep getting excuses as to why they have not been delivered. Don't trust them! When I ask for a refund they change the subject or make up some story why the item is late or that it is transit.
20 de junho de 2025
Avaliação não solicitada
Resposta da Royalcart
We're very sorry to hear about your experience. Unfortunately, your original parcel was damaged during transit, and the courier returned it without delivering. As soon as you contacted us, we investigated the issue and shared the courier's delivery attempt proof with you. Upon receiving your permission, we immediately dispatched a replacement via 24-hour express service, which you received the very next day.
We truly regret the delay caused and did our best to resolve the matter as quickly and transparently as possible. Despite our efforts to assist and follow up, it’s disheartening to receive a review that does not reflect the full sequence of events.
Nonetheless, we remain available should you still have any concerns — customer satisfaction is always our top priority.
We kindly hope you’ll consider updating your review to reflect the resolution provided.
RoyalCart Team
Amazing service, not great quality.
Amazing price, awesome service and delivery.
Only issue is I bought a gazebo and it didn't even last a month. Material easily ripped, even with no winds. Was sad to have to take it down after loving it.
But also know for the price I paid wasn't going to be the best material, so don't blame the company.
25 de maio de 2025
Avaliação não solicitada
Resposta da Royalcart
Thank you for your honest feedback, we’re really pleased to hear you were happy with the service, delivery, and pricing. We’re sorry to hear the gazebo didn’t last as expected. While our products are designed for temporary outdoor use, we understand how disappointing it must’ve been. Your feedback is valuable and helps us improve, and we’d be happy to assist further if there’s anything we can do.
– RoyalCart Team
Excellent experience
Plants arrived in very good condition and the communication and helpful advises to care for theme were excellent. We have feeling of genuine care for plants and customer. Highly recommended.
13 de maio de 2025
Avaliação não solicitada
Resposta da Royalcart
Thank you so much for your lovely feedback! We're delighted to hear the plants arrived in great condition and that our care advice was helpful. It's wonderful to know you felt the genuine care — we truly appreciate your support and recommendation.
– RoyalCart Team
Professional and caring service
Professional and caring service, fresh hedges , Thank you
2 de maio de 2025
Avaliação não solicitada
Resposta da Royalcart
Thank you so much for your kind words! We're glad you were happy with the hedges and our service. Your support means a lot to us.
– RoyalCart Team
Excellent !!!
The quality , price , free speedy delivery ,and excellent communication 👏 👌
I've got full confidence in "Royal Cart " and it will be my " go to " for anything we need for the outdoors ...thank you our arches look amazing ..transferred an overgrown neglected rose Bush into a magical feature ✨️ 😍 💖
6 de maio de 2025
Avaliação não solicitada
Resposta da Royalcart
Thank you so much for your amazing feedback! We're thrilled to hear you're happy with the quality, price, delivery, and communication. It’s wonderful to know the arches helped transform your rose bush into something magical — that truly means a lot to us. We're honoured to be your go-to for outdoor needs!
– RoyalCart Team
Very professional and helpful
Very professional and helpful, definitely recommend
17 de abril de 2025
Avaliação não solicitada
Resposta da Royalcart
Thank you for the amazing 5-star review! We're glad you found our service professional and helpful. Your support and recommendation mean a lot to us and strengthen our bond with you.
Kind regards,
Team RoyalCart 🛒
very helpful
very helpful, great prices. everything arrives as described. Will definitely use again 10/10
17 de abril de 2025
Avaliação não solicitada
Resposta da Royalcart
Thank you for the fantastic 5-star review! We’re really happy to hear you found everything helpful and appreciated our prices. It’s great to know your order arrived just as expected. Looking forward to serving you again—10/10 feedback like this means the world to us.
Kind regards,
Team RoyalCart 🛒
From start to finish the service was…
From start to finish the service was brilliant.I love my new plants and definitely order again
15 de abril de 2025
Avaliação não solicitada
Resposta da Royalcart
Thank you for your wonderful 5-star review! We're thrilled to hear you had a brilliant experience from start to finish and that you love your new plants. We can't wait to serve you again!
Kind regards,
Team RoyalCart 🛒
Garage shelves great quality
Garage shelves great quality, on time delivery and easy to assemble .
9 de abril de 2025
Avaliação não solicitada
Resposta da Royalcart
Thank you for the fantastic 5-star review! We're delighted to hear you’re happy with the quality of the garage shelves, the on-time delivery, and the ease of assembly. We appreciate your feedback and look forward to serving you again!
best regards,
Team RoyalCart 🛒
The whole experience from buying to…
The whole experience from buying to delivery was great, happy withe the selection of plants
4 de abril de 2025
Avaliação não solicitada
Resposta da Royalcart
Thank you for your wonderful 5-star review! We’re thrilled to hear you had a great experience from buying to delivery and that you're happy with the selection of plants. We look forward to serving you again soon!
Happy Gardening
Team RoyalCart 🛒
Resposta da Royalcart
Thank you for the great 5-star review, Alona! We're glad to hear you were happy with the quick delivery and good quality. We appreciate your feedback and look forward to serving you again!
Kind regards,
Team RoyalCart 🛒
Excellent service from start to finish
Excellent service from start to finish. Highly recommend, beautiful trees packed and delivered quickly. Look absolutely gorgeous in my garden. Definitely use again. Thank you 🤩
20 de março de 2025
Avaliação não solicitada
Resposta da Royalcart
Thank you for the amazing 5-star review, Shelley! We're thrilled to hear you had an excellent experience from start to finish and that the trees look gorgeous in your garden. Your recommendation means a lot to us, and we can't wait to serve you again!
warm regards,
Team RoyalCart 🛒
Perfect , great quality
Perfect ,
Outstanding , quality product ,
As a someone who works in this field I would like to say the product from here are high quality , fresh and good for money ,
Will definitely recommended
27 de março de 2025
Avaliação não solicitada
Resposta da Royalcart
Thank you for the fantastic 5-star review, Jalal! We’re delighted to hear that you’re happy with the quality and value of our products. Your recommendation, especially coming from someone in the field, means a lot to us. We look forward to serving you again!
best regards,
Team RoyalCart 🛒
Ilex Crenata Domes
From the point of ordering, to prompt delivery and better than anticipated plants, Steven really ensured my purchase experience was first class, thank you RoyalCart!! ⭐️⭐️⭐️⭐️⭐️
28 de março de 2025
Avaliação não solicitada
Resposta da Royalcart
Thank you for the amazing feedback, Kenan! We’re so happy to hear that your Ilex Crenata Domes arrived better than expected and that your experience was top-notch. It was a pleasure making sure everything went smoothly for you. Looking forward to your next order!
Kind regards,
Team RoyalCart 🛒
Highly recommend Service was superb and items arrived…
Service was superb and items arrived quickly, part of my item was slightly damaged on arrival, and they replaced it without question, I would use this service again.
17 de fevereiro de 2025
Avaliação não solicitada
Resposta da Royalcart
Thanks so much for the fantastic feedback! We’re glad to hear the service was superb and that your items arrived quickly. Apologies for the slight damage, but we're happy we could resolve it for you without any hassle. We truly appreciate your trust and look forward to serving you again!
Kind regards,
Team RoyalCart 🛒
Great customer service & the shelving…
Great customer service & the shelving units are suoer, thank you!
9 de janeiro de 2025
Avaliação não solicitada
Resposta da Royalcart
Thanks a lot for your great review, Jeanette! We're thrilled to hear you’re happy with both our customer service and the shelving units. Your feedback means a lot to us, and we hope to assist you again in the future!
Kind regards,
Team RoyalCart 🛒
Great value and Great Service…
Great value shelving units and great customer service when I had a couple of questions.
Also after sale I couldn't find instructions ( although I found the afterwards between the shelves) I was sent more instructions and a great video within an hour.
Would definitely buy from them again. In fact I’ve ordered more shelves!
7 de janeiro de 2025
Avaliação não solicitada
Resposta da Royalcart
Thank you so much for your kind words and 5-star review! We're delighted to hear you had a great experience with our products and customer service. It's wonderful to know we could assist you quickly with the instructions and video. We truly appreciate your trust in us and look forward to serving you again. Enjoy your new shelves!
warm regards
Team RoyalCart
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