Two months in and already three issues with the zipper on the polytunnel. Definitely don't recommend. They refused to even send a zipper pull. Edit to respond to your reply: still horrendous custome... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
TOTALLY SHOCKED! When I received my delivery it was in an excellent tough cardboard box. Then when I opened it " WAW " my plants were placed inbetween 3,layers of protective straw one layer on the bo... Ver mais
A empresa respondeu
The whole buying experience was first class.The hedge plants were as described and arrived in better packaging than I have ever received plants in .The plants were healthy and ready to go .The price... Ver mais
A empresa respondeu
My Parcel was sent to the wrong address because of my mistake. They did very well and sending it back to me. One thing to mention here that is is a light weight product which is easy to fix however I... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Royalcart is based in the United Kingdom and ships all orders from within the UK to ensure extremely fast and reliable delivery. We supply the top trending products and make sure every item is quality tested before being sent out to our customers ensuring customer satisfaction at all times. Why Shop From Royalcart ? All of our orders are dispatched from the UK. Our helpful and friendly customer service team will make sure to get back to you within 12 hours to ensure your not left waiting for too long. We work hard to send all of our orders with same day dispatch using Royal Mail as we understand you want your new gadgets to arrive as soon as possible! Contact us here - info@royalcart.co.uk
Informações de contato
71-75 Shelton Street Covent Garden, WC2H 9JQ, London , Reino Unido
- +447477183488
- Info@royalcart.co.uk
- www.royalcart.co.uk
4,3
Excelente
106 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
All straight forward from ordering to…
All straight forward from ordering to delivery well packed and plants all good
11 de janeiro de 2024
Avaliação não solicitada
Resposta da Royalcart
We're delighted to hear that your experience with RoyalCart was straightforward and hassle-free, from ordering to well-packed delivery. Ensuring the quality of our plants is a top priority, and we're pleased to know they arrived in good condition. Thank you for choosing us, and we hope your plants thrive in their new home. If you ever have more gardening needs, we're here to assist you. Happy planting!
Just to say that the whole experience…was excellent
Just to say that the whole experience of purchasing and delivery were totally professional...I highly recommend using this company.
8 de dezembro de 2023
Avaliação não solicitada
Resposta da Royalcart
Thank you for your kind words! We're thrilled to hear that your experience with RoyalCart was marked by professionalism from purchasing to delivery. Your recommendation means a lot to us. At RoyalCart, we are committed to providing top-notch service. If you have any more gardening needs in the future, we'll be here to assist you. Happy gardening, and thank you for choosing us!
Fast delivery came in great condition
Fast delivery came in great condition, exactly as described. Would definitely recommend
1 de setembro de 2023
Avaliação não solicitada
Resposta da Royalcart
We're delighted to hear that your order from RoyalCart arrived quickly and in excellent condition, just as described. Your recommendation is greatly appreciated! At RoyalCart, we strive for efficient service and accurate product representation. Should you have any more gardening needs in the future, we look forward to assisting you again. Thank you for choosing us! Happy gardening!
Excellent
Good product,quick delivery and good customer service. I am pleased with my order.
3 de novembro de 2023
Avaliação não solicitada
Resposta da Royalcart
We're thrilled to hear that you are pleased with your order from RoyalCart! Thank you for highlighting our good product quality, quick delivery, and excellent customer service. Your satisfaction is our priority, and we appreciate your positive feedback. If there's anything else we can assist you with or if you have more gardening needs in the future, feel free to reach out. Happy gardening, and thank you for choosing RoyalCart!
Healthy plants
Healthy plants, well packed, arrived promptly. They match the description, although the pictures suggest they are a lot more bushy, perhaps they show an older plant (which was a more expensive option).
18 de outubro de 2023
Avaliação não solicitada
Resposta da Royalcart
We're happy to know that the real plant exceeded the photos on our website and is even healthier! Your satisfaction is our top priority, and we appreciate your feedback. Thank you for choosing our products. We look forward to serving you again in the future! 🌿🌟
Happy gardening
Team RoyalCart
Excellent cherry laurel plants delivers…
Excellent cherry laurel plants delivers to me.
11 de outubro de 2023
Avaliação não solicitada
Resposta da Royalcart
Thank you so much for your glowing 5-star review! We're thrilled to hear that our cherry laurel plants have met your expectations and are delivering excellence right to your doorstep. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Happy gardening! 🌿🌸
Team RoyalCart
Gazebo
After a disastrous start. Company quickly sorted a new product
1 de outubro de 2023
Avaliação não solicitada
Resposta da Royalcart
We appreciate your honest feedback and are sorry to hear about your initial experience. We're glad that our company was able to swiftly address the issue and provide you with a new product. Your satisfaction is important to us, and we're committed to delivering the best products and service to our customers. Thank you for giving us the opportunity to make things right, and we hope to serve you even better in the future.
Best wishes
Team RoyalCart
Ordered 2 items but only received one
Ordered 2 items but only received one. Have emailed three times but no response at all
2 de outubro de 2023
Resposta da Royalcart
Dear Customer's
We apologize for any inconvenience you've experienced. We're sorry to hear about the issue with your order. Our team is active around the clock and strives to reply to all emails promptly. However, it seems there might have been an issue with our email system, and we sincerely apologize for not receiving your previous emails.
Rest assured, we take your concerns seriously. We've tracked your order, and it appears that one of the items was lost by the courier service. We've already sent out a replacement, which was successfully delivered on 14-10-23.
Thank you for your patience and understanding.
Sincerely,
Team RoyalCart
TOTALLY SHOCKED
TOTALLY SHOCKED! When I received my delivery it was in an excellent tough cardboard box.
Then when I opened it " WAW " my plants were placed inbetween 3,layers of protective straw one layer on the bottom one layer in the centre and the 3rd on the top.👍 My plants arrived in perfect condition. WELL DONE. definitely beyond my expectations.
6 de outubro de 2023
Avaliação não solicitada
Resposta da Royalcart
We're thrilled to hear that you were pleasantly surprised by the packaging and condition of your delivery! 🌿📦🌿 Our team takes great care in ensuring your plants arrive safely and in top-notch condition. Thank you for your kind words and for choosing us. We're delighted to have exceeded your expectations! Happy gardening! 🌱🌞🌱
Beat regards
Team RoyalCart
Would recommend shop around
I have since found the same hedging plants for half the price and twice the size on ebay, I wish I had looked more carefully before placing my orders!!
21 de setembro de 2023
Resposta da Royalcart
We're sorry to hear that you found a different offer on eBay. We understand that prices can vary, but please keep in mind that we are a small business dedicated to providing healthy plants and ensuring their well-being. While prices may differ, we take pride in our commitment to delivering quality plants as described, which can be more expensive to maintain. We appreciate your feedback and hope you continue to enjoy your healthy plants.
Resposta da Royalcart
We're thrilled to receive your glowing 5-star review! 🌟 At RoyalCart, our commitment to delivering on time and treating your property with utmost respect is at the core of our values. We pride ourselves on our polite and friendly team who always go the extra mile for our valued customers. Your feedback is greatly appreciated, and we look forward to serving you again soon. Thank you for choosing us
Best regards
Team RoyalCart
20 cherry Laurel plants superb
Ordered 20 cherry Laurel plants which came within 4 business days
They were really packed well and they look very healthy and rich👍
Great service would highly recommend them A++++
30 de setembro de 2023
Avaliação não solicitada
Resposta da Royalcart
We're thrilled to hear that you had such a positive experience with our cherry Laurel plants! Thank you for your kind words and the fantastic review. Your satisfaction is our top priority, and we're delighted that your order arrived quickly and in excellent condition. We look forward to serving you again in the future. If you have any questions or need further assistance, please don't hesitate to reach out. Happy gardening! 🌿🌟🌼
Best regards
Team RoyalCart
Good quality product
14 de setembro de 2023
Resposta da Royalcart
We're thrilled you found our product to be of top-notch quality. At RoyalCart, we're committed to delivering excellence with every purchase. Your 4-star rating motivates us to strive for perfection. Thank you for choosing us as your trusted source for quality products!
Was exactly as described with prompt…
Was exactly as described with prompt delivery
Thanks again
28 de setembro de 2023
Avaliação não solicitada
Resposta da Royalcart
Thank you so much for your kind words! We're thrilled to hear that your experience with us was exactly as described, and that you received your order promptly. Customer satisfaction is our top priority, and we're delighted to have met your expectations.
Warm regards,
RoyalCart
Very pleased 😀
Fast delivery!
Plants in pots packed in straw!
Plants are thriving after one week!
Very pleased 😀
21 de setembro de 2023
Resposta da Royalcart
Thank you for the 5-star review! We're happy to hear that your plants arrived quickly, well-packaged, and are thriving after just one week. Your satisfaction is our priority! 😊🌱🚚 #HappyCustomer
Excellent service
Excellent service, prompt and helpful communication. Great plants at a very good price.
18 de setembro de 2023
Resposta da Royalcart
We're thrilled to hear you had an excellent experience with our service! Thank you for your 5-star review and kind words. We take pride in providing prompt and helpful communication, as well as offering great plants at competitive prices. Your satisfaction is our priority, and we look forward to serving you again in the future. Happy gardening! 🌿🌟
Super communication and quick delivery…
Super communication and quick delivery even though we were at work. They left our hedging in a safe place. Thank you!
20 de setembro de 2023
Avaliação não solicitada
Resposta da Royalcart
We appreciate your glowing review! Our team is dedicated to providing super communication and quick delivery, even when you're at work. Your satisfaction is our top priority, and we're thrilled to hear that your hedging was left in a safe place. Thank you for choosing us!
Thanks a lot
Thanks a lot. I am very pleased with the hanger. Delivery was very fast. I indicated the wrong size, but they exchanged me very quickly. I recommend.
18 de setembro de 2023
Avaliação não solicitada
Resposta da Royalcart
You're welcome! We're thrilled to hear that you're pleased with your hanger and our speedy delivery and exchange service. Thank you for recommending us – your satisfaction is our priority! 😊🌟
Great product
Great product - delivered when it was supposed to be - well packaged and healthy plants and kept informed along the way - thank you!
21 de setembro de 2023
Avaliação não solicitada
Resposta da Royalcart
Thank you for the fantastic 5-star feedback! We're delighted to know that our product met your expectations and that our delivery and communication were up to par. Your satisfaction is our top priority, and we look forward to serving you again in the future. Thank you for choosing us!
Resposta da Royalcart
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us and that your delivery was speedy. We truly appreciate your support and hope to serve you again in the future.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.