The operative was excellent. SES tecnology not for purpose. Website down the last few weekends. Will only take a meter reading up to 22nd of the month for a bill then raised at the end of the m... Ver mais
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Veja o que dizem as avaliações
There were many unresolved issues we had with the SES Business Water which were taking a long time to resolve. Monika Lagiewka was brought in to help. She managed to sort out quite complex issues to b... Ver mais
A empresa respondeu
I would like to commend Shamiela Lazarus for the excellent service she provided. Shamiela was kind, friendly, and extremely helpful throughout our interaction. She took the time to answer all of m... Ver mais
A empresa respondeu
Very good service, Ethan was very well spoken and very exact on his security questions. Sorted out my 3 issues very quickly and easily and sent me the documents required as soon as the call was done.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
SES Business Water provides water and wastewater services for businesses across England and Scotland. We put our customers at the heart of everything we do, and we strive to provide the highest quality of service to each and every one of them. Our team are there when you need them, and they are dedicated to ensuring that the products and services we offer meet the unique needs of the wide variety of businesses we work with.
Informações de contato
London Road, RH1 2JH, Redhill, Reino Unido
- 0203 750 9300
- query@sesbusinesswater.co.uk
- www.sesbusinesswater.co.uk
4,7
Excelente
406 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 68% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Perfect example of a quick query resolution.
This is the first time that I have called with a query and found Dayyaan Wentzel extremely helpful. When I left the call, I was confident that with her knowledge, she was was able to extract the details from myself, providing the information I required quickly and clearly. An absolute pleasure to speak to. Thank you.
26 de maio de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that your first experience contacting us was such a positive one and that Dayyaan Wentzel was able to assist you so effectively. It is particularly pleasing to know that he took the time to understand your query, provided the information you needed clearly and promptly, and left you feeling confident that everything had been handled correctly.
We pride ourselves on delivering knowledgeable and customer-focused service, and your feedback is a great reflection of this. We will be sure to share your kind words with Dayyaan, who will be delighted to receive your recognition.
He was very professional and dealt with…
He was very professional and dealt with my query very quickly and reassured me that I will receive an account details very soon. He was brilliant
21 de maio de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for taking the time to share your feedback.
We are delighted to hear about your positive experience and that our colleague was able to assist you professionally and efficiently. It is great to know that your query was dealt with quickly and that you were reassured regarding the receipt of your account details.
We will be sure to pass on your kind comments, and we are pleased that you found the service provided to be so helpful.
Query answered clearly and…
Query answered clearly and professionally by Jaden
20 de maio de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for taking the time to leave us a review.
We are pleased to hear that Jaden answered your query clearly and professionally. Providing helpful, accurate, and efficient customer service is very important to us, so it is wonderful to know that Jaden delivered a positive experience.
We will be sure to pass your feedback on to Jaden, who will be delighted to receive your recognition.
I would like to leave positive feedback…
I would like to leave positive feedback for Erenay from SES Business Water customer service.
Erenay was professional, helpful, and responsive throughout the process. She communicated clearly, answered my questions promptly, and made sure my queries were handled efficiently. I appreciated her support and the time she took to assist me.
Thank you, Erenay, for your excellent customer service.
20 de maio de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for taking the time to leave such wonderful feedback.
We are delighted to hear about your positive experience with Erenay and that she was able to provide professional, helpful, and responsive support throughout the process. Delivering clear communication and efficient service is something we strive for, and it's great to know that Erenay took the time to answer your questions and ensure your queries were handled effectively.
Your kind words will be shared with Erenay and the wider team, as recognition like this means a great deal to us.
Thank you again for choosing SES Business Water and for sharing your experience.
Great customer service
Jaden Alexander assisted me and was friendly, helpful and professional. He was patient and a pleasure to talk to and was able to resolve my queries.
18 de maio de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your feedback. We’re delighted to hear that Jaden was very friendly, helpful and professional and was able to resolve your issue. We’ll be sure to pass on your kind words.
Resposta da SES Business Water
Thank you for your feedback. We’re delighted to hear that the agent was very helpful. We appreciate you taking the time to share your experience.
Very helpful
He was very helpful and was able to give me all the information I required
15 de maio de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your feedback. We’re delighted to hear that the agent was very helpful. We appreciate you taking the time to share your experience.
very helpful
very helpful, listening, courteous and efficient.
15 de maio de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your feedback. We’re delighted to hear that the agent you spoke to was courteous and efficient and very helpful. We appreciate you taking the time to share your experience.
Efficient attendance
Ethan was polite and efficient in resolving my questions.
15 de maio de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your feedback. We’re delighted to hear that Ethan was efficient in resolving your issue. We’ll be sure to pass on your kind words.
Jaden Alexander was extremely helpful
Jaden Alexander was extremely helpful. He managed to see that there was a problem with my account which meant i was unable to review the invoices in the portal and has exculated this to the relevant department.
13 de maio de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your feedback. We’re delighted to hear that Jaden was very helpful and gave you the information needed to resolve your issue. We’ll be sure to pass on your kind words.
Finally someone who listen to the…client
Finally someone who listen to the customer,
100% improve.
12 de maio de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your feedback. We're pleased to hear you were able to speak to someone who was able to listen to your concerns and address these. We appreciate you taking the time to share your experience.
Jaden from SES was amazing and very…
Jaden from SES was amazing and very helpful on the phone to sort out my payments on the phone . By the time I finished talking to him , with the final outcome , I felt humbled to pay SES more money than my actual water bill. Times are hard now with soaring cost of living , hence some consideration from the suppliers helps us to survive and very welcome. By piling on debt collectors fees etc. it does not help. So Thank you Jaden from SES.
7 de maio de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your feedback. We’re delighted to hear that Jaden was helpful in resolving your query. We’ll be sure to share your kind words with him.
Jaden was best and kind with customer…
Jaden was best and kind with customer very helpful thank you.
5 de maio de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your feedback. We’re delighted to hear that Jaden was very helpful and gave you the information needed to resolve your issue. We’ll be sure to pass on your kind words.
Spoke to an intelligent pleasant and…
Spoke to an intelligent pleasant and professional advisor who solved the issue efficiently and quickly.
17 de março de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your feedback. We’re delighted to hear that the advisor provided professional service, and gave you the information needed to resolve your issue. We’ll be sure to pass on your kind words.
the worst company!!!after opening an…
the worst company!!!after opening an account in my name by mistake and chasing me for bills when i was not even an occupier at all (it took them 6 months to resolve this)and after putting into this loads f time effort frustration and even money for admin costs they offered me no compensation at all not even a reimbursement of costs incurred or apology compensation
stay clear there are far better companies out there
29 de abril de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for sharing your experience with us. We’re very sorry for the inconvenience caused by the delay in correcting your account and the impact it had on you. We completely understand how frustrating this must have been. Please be assured that we investigated why this was delayed, and have provided you full responses by email. We truly appreciate you taking the time to share your experience and for your patience while we resolved this matter.
Great service from Ethun Heuvel
27 de abril de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your feedback. We’re pleased to hear the agent was patient and helpful. We’ll be sure to pass on your kind words.
polite and helpful assistance
polite and helpful assistance, Dayyaan Wentzel was good and explaining the process and was efficient in how long he took to assist.
23 de abril de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your kind feedback. We’re pleased to hear that Dayyaan was able to explain the process and provide helpful assistance. We’ll be sure to pass on your appreciation. If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Refund query
Zhara responded quickly and helpfully to finally sort out an ongoing refund query. She kept me informed at each stage. Much appreciated
22 de abril de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your kind feedback. We’re pleased to hear that Zhara was able to resolve your refund query efficiently and keep you informed throughout the process. We’ll be sure to pass on your appreciation to her. If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Zubair helped me sort a longstanding…
Zubair helped me sort a longstanding issue. He was kind and helpful and made sure the problem had progressed in the right direction. Excellent customer service.
22 de abril de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for sharing your experience. We’re delighted to hear that Zubair was able to help resolve your longstanding issue and ensure it progressed in the right direction. It’s great to know his kindness and commitment made a positive difference. We’ll be sure to pass on your feedback to him. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Brent Allen was brilliant
Brent Allen was brilliant and very clear. Answered my query very efficiently and was very helpful.
17 de abril de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your feedback. We’re delighted to hear that Brent Allen was clear, efficient and helpful in resolving your query. We’ll be sure to share your kind words with him.
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