Small Batch Coffee Roasters Avaliações 

91
•
O TrustScore é 2.5 de um total de 5

2,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Like previous posters, I also experienced that a discount code doesn't work. Received a mail that the Goldstone Blend is on discount to celebrate their anniversary, tried the code doesn't work. In the... Ver mais

Avaliado com 1 de um total de 5 estrelas

Awful service, they quote 3-5 business days on Royal Mail 48. My subscription was ‘dispatched’ on the 1st September, and I’m still waiting. They are non- responsive on email and there is no other o... Ver mais

Avaliado com 5 de um total de 5 estrelas

Brilliant fresh roasted coffee beans every few weeks. I can change delivery on line should I need less or more easily. Notified when payment taken and when roasted and sent. Delicious flavours. Only p... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The coffee beans absolutely fantastic but due to keep changing staffs you will always have different taste in your regular coffee. They should think about have experienced staff rather than training t... Ver mais

Detalhes da empresa

  1. Torrefação de Café

Escrito pela empresa

Small Batch Coffee were founded in Brighton in 2006 and have been roasting locally ever since. We have 6 locations across Brighton and Hove where customers come to chill out with friends, pets or their laptops to enjoy their local speciality coffee roaster and a bite to eat. You can buy our beans online or in our stores, and we also have a coffee club that introduces you to a new roast every single month.


Informações de contato

2,6

Ruim

O TrustScore é 2.5 de um total de 5

91 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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2,6

Todas as avaliações

(91)

6 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Fantastic, fresh coffee

The coffee I revieved was absolutely delicious. One of my new favourites.i had no issue with delivery however I ordered through a third party (beanz.com) due to an offer I had with a unit we bought. The coffee was amazing and very freshly Roasted on delivery, like 3 or 4 days.

3 de janeiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

My coffee has failed to arrive for the…

My coffee has failed to arrive for the second time in a row and I have yet to hear back on this last occasion. Both the website and the automatic reply emails still seem to want to blame postal strikes that actually didn’t happen in the end. Very poor customer service.

11 de novembro de 2022
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Resposta da Small Batch Coffee Roasters

Hello Steve, I'm so sorry you haven't received good service recently! This is far from what we aim for. I can see your order was successfully delivered last Thursday. To help us say sorry, I just went to apply a discount to your next few orders but I can see you've cancelled your subscription. If you did want to start it back up, please drop me an email (info@smallbatchcoffee.co.uk) and I'll help with some money off. Best wishes, Ella

Avaliado com 5 de um total de 5 estrelas

Good decaf coffee

Very tasty decaf coffee by Small Batch Coffee Roasters. Very happy with the subscription. Highly recommended!

30 de outubro de 2022
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Resposta da Small Batch Coffee Roasters

Thank you for your review! We're so glad you're loving our coffee.

Avaliado com 3 de um total de 5 estrelas

Subscription service: Great coffee, slow delivery

The coffee is great, but it’s very slow delivery, often a week or more after the subscription order is processed. This negates the convenience of a subscription service.

10 de outubro de 2022
logotipo da Small Batch Coffee Roasters

Resposta da Small Batch Coffee Roasters

Thanks for your review and feedback. We apologise for the delay in getting your order out sometimes! It's something we're working hard on to improve. Thanks for bearing with us.

Avaliado com 4 de um total de 5 estrelas

Great coffee, delivery not so great.

The coffee is great and I can highly recommend it. I've taken a star off for my delivery experience - I've had two deliveries go missing, which is very frustrating as I work from home and so it's hard for me to get anywhere that sells decent coffee. I appreciate that there are mail strikes, but I'd be happy to pay for a courier. Unfortunately they don't offer that option.

3 de outubro de 2022
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Resposta da Small Batch Coffee Roasters

Thank you very much for your review and feedback. I totally understand this is very frustrating, please accept our apologies for this. We're currently investigating some courier options, so it might be something we're able to offer in the future!

Avaliado com 5 de um total de 5 estrelas

Great coffee

Great coffee. Great service and a fair price.

14 de setembro de 2022
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Resposta da Small Batch Coffee Roasters

Thank you!! We're glad you're loving our coffee.

Avaliado com 5 de um total de 5 estrelas

big taste

Small batch - big taste!

7 de setembro de 2022
logotipo da Small Batch Coffee Roasters

Resposta da Small Batch Coffee Roasters

Haha, we love it! Might use that one. Thanks a lot for your review, we really appreciate it. Ecstatic to hear you're loving our beans, love team SB x

Avaliado com 5 de um total de 5 estrelas

Brilliant fresh roasted coffee beans…

Brilliant fresh roasted coffee beans every few weeks. I can change delivery on line should I need less or more easily. Notified when payment taken and when roasted and sent. Delicious flavours. Only postal strike slightly delayed delivery this month. Highly recommend this company.

7 de setembro de 2022
logotipo da Small Batch Coffee Roasters

Resposta da Small Batch Coffee Roasters

Thank you very much for your review and feedback! It's great to hear what we're doing right. Apologies about the postal strike, it should be back to normal now. Thanks again, team SB x

Avaliado com 5 de um total de 5 estrelas

Love smallbatch

Love smallbatch. Really excellent coffees.

25 de agosto de 2022
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Resposta da Small Batch Coffee Roasters

Thank you very much for your review! We really appreciate it.

Avaliado com 5 de um total de 5 estrelas

Excellent coffee

Excellent coffee! Always super freshly roasted. The coffee club has a really interesting and delicious selection of coffees. Good value and delivered to the door. The best coffee subscription I have tried. Highly recommended.

29 de agosto de 2022
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Resposta da Small Batch Coffee Roasters

Thank you so much for your review! We're very happy to hear you're enjoying our Coffee Club.

Avaliado com 5 de um total de 5 estrelas

I have been using Small Batch Coffee…

I have been using Small Batch Coffee for a few years they always send me great tasting coffee, it’s a prompt service and very reliable. I always look forward to receiving my next batch.

23 de agosto de 2022
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Resposta da Small Batch Coffee Roasters

Thank you for your kind words! We really appreciate it and are very happy to hear you're loving our beans.

Avaliado com 5 de um total de 5 estrelas

Great coffee

Great coffee. The subscription services works a treat and the variety of beans keeps things interesting over the year. Fab!

18 de agosto de 2022
logotipo da Small Batch Coffee Roasters

Resposta da Small Batch Coffee Roasters

Thank you for your review and kind words, we're so happy you love it!

Avaliado com 5 de um total de 5 estrelas

Great coffee, great team

Really great coffee beans and friendly, helpful team

17 de agosto de 2022
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Resposta da Small Batch Coffee Roasters

Thank you very much! We're happy to help always.

Avaliado com 5 de um total de 5 estrelas

The coffee beans absolutely fantastic…

The coffee beans absolutely fantastic but due to keep changing staffs you will always have different taste in your regular coffee. They should think about have experienced staff rather than training them at all of their branches. That's why I only buy coffee beans from there.

23 de junho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

No laptop policy - what?!

Small batch has been one of my favourite places. But the new management decided not to allow laptop use until 2pm. The most absurd thing I have heard. I’m not going again, there are many good coffee shops in brighton&hove. Their loss!

2 de setembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Wouldn't let me work on my laptop, even though it was half-empty

I didn’t want to work from home alone at the weekend so popped out with my laptop, heard Small Batch is good for that. Finally found a quiet spot in the one by Hove station and ordered my coffee, only to be told when I received it, that there is a no laptop policy at the weekends. Even though the place was half empty.

The people at the table next to me were surprised, as was I. Such a shame after we’ve all experienced more isolation than usual of late, that a place like this would introduce such a policy...and be so strict on it...I heard good things about Small Batch but this was a really disappointing experience.

20 de junho de 2021
Avaliação não solicitada

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