Small Batch Coffee Roasters Avaliações 

I once loved dealing with Small Batch, they were a nice company, selling great coffee and with a personal touch. I enjoyed visiting their cafes as well.

The last few visits to their cafes weren't the best experiences I've ever had, so I stopped doing that - it was my decision and I didn't make a big deal out of it. However, I did continue to buy their coffee (which is excellent), including via a subscription that I'd had for about 6-7 years.

Recently, they sent me someone else's order, which is easily done I accept that. The quality of a company is in how they sort out problems and, in my opinion, Small Batch made quite a meal out of a simple problem. Replies were slow, and eventually just stopped when it became mixed up with my subscription. In the end, I was never sure if I got my subscription delivery as well as the full order.

I really wanted to continue with my subscription, I like the coffee, but when emails are ignored asking if I should renew, then it's time to move on. So, I did, and I'm really happy with the new company.

I thought long and hard about writing this review, mainly as I wanted Small Batch to reply to me so that we could set things straight, but they didn't. They ignored three emails in a row, which is poor. I was still willing to have a subscription, they just needed to tell me if it was time to renew.

The coffee is still excellent, and I sincerely hope that this continues. Small Batch as a company just have to work on their customer service or people will stop buying the product. As I said, I'd already moved on from the cafe service, now I've moved on completely.

My purpose here is to prod Small Batch into a better standard of customer service so that they continue to produce excellent coffee.

The Wilbury road shop used to be great but although the staff do there best it is sadly now understaffed . Early mornings are manned by one person . The poor sods are run off their feet...Clearly a decision by new owners to run on a show string budget .
It used to be a pleasure pre work now a painful experience. You have lots of people who walk in see the queue and walk out.

Come on small batch you can do a lot better !!!!!

The coffee is amazing and we use it in the bar I work in, for hot drinks or for cocktails - its best for espresso martini!

however, you should maybe check on the coffee shop in Worthing, as its letting the franchise down - quite a poor service and cleanliness

Best coffee, best shops, great staff, excellent ethics, accountable and transparent sourcing, and a lovely place to take time out and enjoy the bean!

The nicest coffee in Sussex, highly recommend this to anyone and if your not local they also ship their coffee.
Customer service is not the best however but the product is very nice, always the right temperature and the actual beans are incredible and roasted just beautifully.