Brilliant resort managers Giuesppie and Richard. Very informative and friendly. Everything worked from the time of arrival at Dublin airport to arrival at hotel. Hotel Olivetto was superb. Brilliant b... Ver mais
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Veja o que dizem as avaliações
We had a great experience with Topflight. Before our holiday, I got a WhatsApp message from our Topflight rep, Giuseppe Tonoli, introducing himself and he attached a Resort Info pack. He gave us a v... Ver mais
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Just back from a week in Sorrento. Top flight team from sales through to resort team were excellent. The introduction to Sorrento walk around, organised by the resort team, was a great idea and a good... Ver mais
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We had no Topflight representatives in Mayrhofen. The appointed representative was based 3 hours away. On two occasions we met the representative, once on our arrival and once along the way back to Mu... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
We at Topflight are proud to be a fully Irish-owned company and a market leader in providing quality holidays both to summer destinations as well as having an award-winning ski programme. A fully licensed & bonded company and trusted by holidaymakers for over 40 years, you can book with confidence with Topflight.
Informações de contato
Irlanda
- www.topflight.ie
4,6
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 1 semana
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Excellent stay in Italy, poor ending with non-allocated seats on flight home
I would have been writing a 5 star review, but the flight home made me change my mind. On our flight home we had to sit in 2 middle seats 6 rows apart. Nowhere near good enough for a holiday costing nearly 2000 euros per person. When a couple book a holiday together they expect to sit together on a flight. The Bristol Hotel was excellent as usual, lovely food, spacious rooms and first class service. The Sorrento reps were very helpful and knowledgeable.
13 de julho de 2026
Resposta da Topflight
Thank you for your feedback.
Firstly, we're delighted to hear that you enjoyed your holiday at the Hotel Bristol and that you found our Sorrento team to be both helpful and knowledgeable.
We are very sorry to hear that you were separated on your return flight. We understand how disappointing and frustrating this must have been, particularly at the end of what was otherwise an enjoyable holiday. Please accept our sincere apologies for any inconvenience this caused.
If you would like to discuss this further or if there is anything else we can assist you with, please don't hesitate to contact our Customer Service team at customerservices@topflight.ie. They will be happy to look into your concerns and assist in any way they can.
We do hope to have the opportunity to welcome you on another Topflight holiday in the future.
Kind regards,
Amy.
Montecatini Terme is a good central location…
Our ability to use Bed & Breakfast option gave us great independence/ autonomy in how we spent our time. Having good local information on arrival and having the representative’s contact at all times for help if needed are very important. The accommodation, bedroom and breakfast were excellent. Staff were ever polite and efficient around hotel facilities - pool and snacks etc - and welcoming and considerate on arrival after very early flight. We did not need to dine in the hotel otherwise.
11 de julho de 2026
Resposta da Topflight
Thank you for your kind feedback.
We're delighted you enjoyed the flexibility that the Breakfast only option offers, found the local information and support from our representative helpful and had such a positive experience with the accommodation, breakfast and welcoming hotel staff. It's great to hear everything helped make your holiday so enjoyable.
We do hope to welcome you back in the future.
Kind regards,
Amy.
Great care of client needs
Great care of client needs. feel very confident in teams ability. Small details that made the experience so much more enjoyable.
7 de julho de 2026
Resposta da Topflight
Thank you for your feedback!
We are delighted to hear such lovely comments - we look forward to welcoming you back in the near future.
Kind regards,
Amy.
Outstanding
5th holiday with Top Flight.
Well organised & outstanding reps in each place we have been.
6 de julho de 2026
Resposta da Topflight
Thank you for your kind feedback!
We are delighted to hear the lovely comments and especially towards our resort managers.
We hope to welcome you back in the near future.
Kind regards,
Amy.
Fabulous organisation
Fabulous organisation. Lorna Moffat the Sorrento rep was exceptional
6 de julho de 2026
Resposta da Topflight
Thank you for your lovely feedback!
We hope to welcome you back in the future.
Kind regards,
Amy.
Not having to check in online
Not having to check in online, transfers, bed linen and rooms kept clean in hotel and very helpful rep
29 de junho de 2026
Resposta da Topflight
Thank you for your kind feedback.
We appreciate you taking the time to send us your lovely comments and we look forward to welcoming you back again in the future.
Kind regards,
Amy.
Topflight looked Beautiful Sorrento after my Holiday to…
Topflight looked after my Holiday to Sorrento staying at the Bristol Hotel.
We were so glad to be part of topflight as they looked after us with tour recommendations for shops restaurants and you could ring them anytime.
The tours were amazing and well organised.
Thanks Lorna Lynsey and Wendy
6 de julho de 2026
Resposta da Topflight
Thank you for your kind feedback.
We appreciate your lovely comments and especially the mention to our resort managers.
We look forward to welcoming you back in the near future.
Kind regards,
Amy.
Top flight took all the stress out of…
Top flight took all the stress out of our planning and arranged transfers and everything was so well organised
Would highly recommend
Thank you
5 de julho de 2026
Resposta da Topflight
Thank you for your feedback.
We appreciate you taking the time to send us your kind comments and we look forward to welcoming you back in the future.
Kind regards,
Amy.
Overall the whole experience was…excellent
Overall the whole experience was excellent.
We would love the option to self check our bags. We hate long queues when the self check stands were practically idle. This would afford free time to browse and get something to eat pre flight.
21 de junho de 2026
Resposta da Topflight
Thank you for your lovely feedback.
We're delighted to hear you had an excellent overall experience.
We also appreciate your suggestion regarding self-service bag drop. As some of our flights operate as charter services, the check-in and baggage process differs from that of many scheduled airlines, meaning self-service bag drop isn't currently available.
We completely understand your point about wanting to spend less time queuing and more time enjoying the airport before your flight and we'll be sure to pass your comments on to the relevant team.
We hope to welcome you back again soon.
Kind regards,
Amy.
Resposta da Topflight
Thank you for your kind feedback.
We appreciate you highlighting the teams efforts and for taking the time to send us this lovely 5 star review.
Thank you again!
Amy.
Super holiday
Well organised holiday from start to finish. Great communication at all times.
2 de julho de 2026
Resposta da Topflight
Thank you for your kind feedback!
We are thrilled to hear the holiday went so well and thank you for taking the time to send us your comments.
We do hope to welcome you back again in the near future.
Kind regards,
Amy.
Destination really lovely Milan-Stesa
Destination really lovely Milan-Stesa
Disappointed that there was no TOPFLIGHT rep service as per previous trips . The local representative was extremely friendly and helpful, however, slightly inexperienced.
Topflights pre tour information very limited regarding duration of trips, start times,
Different hotel for dining in and another hotel location for access to swimming pool. Non of this information was provided prior to departure.
23 de junho de 2026
Resposta da Topflight
Thank you for taking the time to share your feedback.
We're delighted to hear you enjoyed the beautiful destination of Stresa in Lake Maggiore and that you found our local representative to be friendly and helpful.
We're sorry to hear that some aspects of your holiday didn't quite meet your expectations. While we do not have a dedicated Topflight representative based in resort, our escorted tours are supported by a dedicated local tour guide who is available throughout your stay. Guests can contact them via WhatsApp or by phone should they need any assistance, advice or support during their holiday.
We also appreciate your comments regarding the pre-departure information. We aim to provide as much detail as possible on our website before you travel, including an overview of the excursions and what's included. As excursion timings and durations can occasionally change, we're do not provide an exact timing breakdown in advance. The information is provided by your tour guide once you're in resort.
Thank you again for your valued feedback. We hope to have the opportunity to welcome you on another Topflight holiday soon.
Kind regards.
Amy.
Lovely area,great trips with excellent…
Lovely area,great trips with excellent guides. 14 June to 21 Booking was quite easy despite no printing of boarding tickets.Topflight staff were excellent.
30 de junho de 2026
Resposta da Topflight
Thank you for your kind feedback.
We are thrilled you had an excellent holiday with us and thank you for your special mention of the Topflight team.
We hope to welcome you back again in the future.
Kind regards,
Amy.
The hotel was equivalent to faulty…
The hotel was equivalent to faulty towers a bar with no bar staff clients gave up after waiting 30minutes manager indifferent certainly didn’t oblige behind the bar air conditioning not adaquate despite getting them to the room twice and despite cleaning no improvement no solution poor English
29 de junho de 2026
Resposta da Topflight
Thank you for taking the time to share your valuable feedback.
We're sorry to hear that your experience at the hotel fell short of your expectations, particularly regarding the bar service, air conditioning and overall level of service.
We'll be sharing your comments with our team and hotel partner for immediate review, as this isn't the standard we aim to provide.
If you'd like to discuss your experience further, please don't hesitate to get in touch with our Customer Service team, who will be happy to assist: customerservices@topflight.ie
We appreciate you bringing these issues to our attention. Feedback like this helps us identify where improvements are needed and we'll ensure your comments are taken on board as part of our ongoing review process.
Thank you again for your feedback. We do hope we'll have the opportunity to welcome you back in the future and provide you with a far better experience.
Kind regards.
Amy.
Sorrento trip
The Topflight reps ensured our holiday ran smoothly
from start to finish.
29 de junho de 2026
Resposta da Topflight
Thank you for your kind feedback!
We hope to welcome you back in the future.
Kind regards,
Amy.
Resposta da Topflight
Thank you very much for your 5 star review and kind words.
We do hope to welcome you back on a Topflight holiday soon.
Kind regards,
Amy.
From start to finish our whole…
From start to finish our whole experience was brilliant. We had an amazing time at bella italta and would highly recommend our family and friends to use topflight
29 de junho de 2026
Resposta da Topflight
Thank you for your kind feedback!
We're thrilled you had such a wonderful holiday from start to finish at Bella Italia. Comments like yours mean so much to our team and inspire us to keep delivering the best possible holiday experience.
We hope to welcome you back again!
Kind regards,
Amy.
Topflight reps were at airport and…
Topflight reps were at airport and hotels. Its great peace of mind when you travel with kids & want to switch off in terms of working out where to go/ what to do etc. Topflight offers all u need when from moment u embark on trip right up until u board to go home, which allows you to switch off & enjoy the break! If your looking for a stress free holiday then look no further!
20 de junho de 2026
Resposta da Topflight
Thank you for your kind feedback!
We're so pleased to hear our team helped make your family holiday stress-free from start to finish. It means so much to know you could relax and simply enjoy your time away.
We hope to welcome you back again soon!
Kind regards.
Amy.
From the time we landed in Italy our…
From the time we landed in Italy our holiday ran seamlessly. The resort managers were extremely helpful and so informative about everything. I would 100% recommend them to anyone. Transfers accomodation, tours were all excellent thanks to the wonderful team we met.
27 de junho de 2026
Resposta da Topflight
Thank you so much for your lovely review!
We're delighted to hear everything ran so smoothly from the moment you arrived and that our resort
managers helped make your holiday so enjoyable.
Your kind comments means the world to us and we hope to welcome you back again soon!
Kind regards,
Amy.
Amazing trip to the Dolomites and Alps
It was everything really. Our guide, Claudia was just brilliant, the hotel was lovely, our fellow travellers were a fantastic bunch of people and the trip to the Dolomites and Alps could not have been better. If you want to explore this beautiful part of the world I can’t think of a better way.
9 de junho de 2026
Resposta da Topflight
Thank you so much for your wonderful feedback!
We're delighted to hear that Claudia, the hotel, your fellow travellers and the lovely scenery all came together to make your trip so special.
The Dolomites and Alps really are an incredible destination and we're thrilled you enjoyed exploring them with us.
We hope to welcome you on another adventure soon!
Kind regards,
Amy.
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