Vets Now - Hospital Glasgow Avaliações 

390
•
O TrustScore é 4.5 de um total de 5

4,5

123-145 North Street, G3 7DA Glasgow, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Just wanted to say a huge thank you to the whole team. Sadly, we recently had to say goodbye to our wee boy, but the care, kindness and compassion shown to us made such a heartbreaking experienc... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Had to wait over an hour and 30mins to see someone who came in examined my dog then said there only a nurse and you,ll have to wait another period to see a vet. Bearing in mind this is an out of o ho... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Fantastic service we had a stray parakeet come in very poorly call vet gave us advice told us to bring him threw sadly died but staff were amazing thank you for your support

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The vet and staff were amazing with boss, they took him in to a room tk stop him getting overwhelmed and agitated and preventing any more seizures, they really listened and checked him over, gave him... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Serviço Veterinário de Emergência
  2. também em
  3. Veterinário

Sobre Vets Now - Hospital Glasgow

Escrito pela empresa

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

390 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as avaliações

(390)

1.945 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Staff was so welcoming

Staff was so welcoming, and mafe, you feel your pet was in safe hands
Offered tea coffee

10 de outubro de 2025
logotipo da Vets Now - Hospital Glasgow

Resposta da Vets Now - Hospital Glasgow

Hi Margaret,
thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 1 de um total de 5 estrelas

Poor treatment for my dog

After a difficult 9 days with vets now glasgow which landed my dog in critical care due to delaying antibiotics for an ecoli infection.£9000 bill which should of cost few hundred.
Mediation team got involved took 6 weeks for them to get back with a reply telling me vets now glasgow we're not mediating with them .
Vets now glasgow told me they sent a poo sample off , when I questioned them as to were the samples are sent to they came back with it wasn't sent off.
Misleading not to be trusted.the ooh vets English was not very good. She didn't seem to very knowledgeable I had to question her if she was actually a qualified vet. Please avoid they will take all your life savings off you and not give your pet the correct treatment which could land your pet in critical care which happened to mine. I have read its happened to others. Disgusting .
Vets now glasgow you should be ashamed of yourself. Save yourself time and don't waste it replying to me with your BS . A lieing , thieving company.7700

16 de julho de 2025
Avaliação não solicitada
logotipo da Vets Now - Hospital Glasgow

Resposta da Vets Now - Hospital Glasgow

We're very sorry to hear about your dog's critical care situation and the high bill. We take your concerns regarding the delayed antibiotics, the fecal sample, and the vet's communication seriously. We're looking into these issues and the mediation outcome. We appreciate your feedback. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address.

Avaliado com 1 de um total de 5 estrelas

Very disappointed waited 2.5 hours and…

Very disappointed waited 2.5 hours and was not seen had to leave as I had work to attend asked several times for an update staff very rude and unprofessional

1 de outubro de 2025
logotipo da Vets Now - Hospital Glasgow

Resposta da Vets Now - Hospital Glasgow

Hi Joseph, we appreciate you taking the time to provide feedback. We’re all animal lovers at Vets Now and can understand the frustration of having to wait a while for your pet to be seen by a veterinary professional. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name, the first line of your home address and your reason for getting in touch.

Avaliado com 5 de um total de 5 estrelas

Took great care of our boy through…

Took great care of our boy through traumatic surgery of our small shitzu. Great surgery and care with regular communication. Thank you team!!

29 de setembro de 2025
logotipo da Vets Now - Hospital Glasgow

Resposta da Vets Now - Hospital Glasgow

Hi there, thanks so much for your positive feedback. We really appreciate it.

Avaliado com 5 de um total de 5 estrelas

Kindness and Compassion

Would like to thank Jenny & Stefan for their kindness and compassion shown towards me, and my wee cat, Astral. Communication was on point and no question was a silly question. I have dealt with many veterinarians over the years and only few have gained my respect from the empathy shown. Jenny and Stefan have certainly gained that respect and appreciation. Although the procedures were indeed very expensive, there was less emphasis on this during our consultation, and it very much felt that Astral and me were at the centre. Whilst I don’t yet have all the answers, I received a very comprehensive report of every procedure and suspected diagnosis, by the time I had got home and settled. This allowed me to process information at my own pace. Thank you again for taking good care of my boy on Thursday 25th.

27 de setembro de 2025
logotipo da Vets Now - Hospital Glasgow

Resposta da Vets Now - Hospital Glasgow

Hi Lynette, many thanks for your positive feedback. I'm so glad our team could be there to help you and Astral.

Avaliado com 5 de um total de 5 estrelas

First class experience would recommend…

First class experience would recommend to everyone

26 de setembro de 2025
logotipo da Vets Now - Hospital Glasgow

Resposta da Vets Now - Hospital Glasgow

Hi Margaret, thank you for your positive review. We’re glad you were happy with the service provided by our team.

Avaliado com 5 de um total de 5 estrelas

The ladies were great

The ladies were great. It was my darling dog. I was upset but was utterly at ease on the phone, to bring my GSD to an appointment immediately. When I got there it was busy. Was seen and was given options, on what to do. My darling Holly got sorted. Nothing to much bother for the ladies and they were very helpful. Thank You

23 de setembro de 2025
logotipo da Vets Now - Hospital Glasgow

Resposta da Vets Now - Hospital Glasgow

Hi Maria, many thanks for your positive feedback. I'm glad to hear our team could help and that Holly is doing well.

Avaliado com 5 de um total de 5 estrelas

Highly recommend Vets Now

Highly recommend Vets Now. Have unfortunately had to use them a few times with my dog. Every time got the utmost attention and even better, my dog pulled through. Wouldn’t go anywhere else

19 de julho de 2025
logotipo da Vets Now - Hospital Glasgow

Resposta da Vets Now - Hospital Glasgow

Hi David, many thanks for your positive feedback.

Avaliado com 5 de um total de 5 estrelas

1st class soft tissue specialist

We went to see a soft tissue specialist regarding my bulldogs reoccurring prolapse urethra. The soft tissue specialist gave us lot of information about why it keeps happening and give us definitive answers where as our vets could only give possibilities of why, and helped show us and explain what to look out for and how to manage and maintain his energy levels and excitement so he isn’t explaining his diaphragm fully

19 de setembro de 2025
logotipo da Vets Now - Hospital Glasgow

Resposta da Vets Now - Hospital Glasgow

Hi there, we really appreciate you taking the time to leave us a review and we're glad our team could be there to help. Have a lovely day.

Avaliado com 5 de um total de 5 estrelas

The staff were fantastic

The staff were fantastic. Taken quickly for an out of hours emergency. Very informative all the way through and kept us at ease.
I can't fault the service or the care given. I appreciate it is out of ours which comes at a higher cost but to pay over £500 for a sickness and anti sickness jag and consult is steep. No reflection on the staff as they don't set pricing.

18 de setembro de 2025
logotipo da Vets Now - Hospital Glasgow

Resposta da Vets Now - Hospital Glasgow

Hi Lesleyann, many thanks for your positive feedback. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Avaliado com 5 de um total de 5 estrelas

Amazing people

Very prompt, professional, but above all, they were very empathetic.

17 de setembro de 2025
logotipo da Vets Now - Hospital Glasgow

Resposta da Vets Now - Hospital Glasgow

Hi there, thanks for taking the time to leave us a review. We really appreciate it.

Avaliado com 3 de um total de 5 estrelas

Sadly a very expensive 220 pounds to…

Sadly a very expensive 220 pounds to have a vet put her finger in my dogs mouth to check if he was dehydrated and put a thermometer under his leg. No urine sample requested to do a check if he had a urine infection, which our own vet did first thing in the morning and prescribed antibiotics. Vet wasn’t very clear speaking we couldn’t understand her, lovely girl but very young and possibly foreign? Wouldn’t do blood work or anything really to help. Very very disappointing.

14 de setembro de 2025
logotipo da Vets Now - Hospital Glasgow

Resposta da Vets Now - Hospital Glasgow

Hi Lorraine, we appreciate you taking the time to provide feedback. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name, the first line of your home address and your reason for getting in touch.

Avaliado com 5 de um total de 5 estrelas

My little dog had eaten things she…

My little dog had eaten things she shouldn't have. The vet service was excellent in looking after her for a night. We got her back slightly worse for wear, but otherwise in a healthy condition. Thank you so much for your care and attention ☘️

12 de setembro de 2025
logotipo da Vets Now - Hospital Glasgow

Resposta da Vets Now - Hospital Glasgow

We're so glad we could provide excellent care for your dog. We appreciate your kind words and are happy she's back home and healthy. Thank you for your feedback!

Avaliado com 5 de um total de 5 estrelas

Liked how quickly Tilly was taken after…

Liked how quickly Tilly was taken after she was knocked down , and her injuries were well explained to me ...I'd recommend

10 de setembro de 2025
logotipo da Vets Now - Hospital Glasgow

Resposta da Vets Now - Hospital Glasgow

Good morning Thomas, we're happy Tilly received prompt attention after her accident. We're also glad her injuries were thoroughly explained to you. Thank you for recommending us!

Avaliado com 5 de um total de 5 estrelas

Hardworking and friendly staff

They were so friendly and understanding and made my cat feel comfortable which is hard to do as he’s very nervous. They always phoned with updates and explained everything that was happening. Made a stressful time that little bit easier!

10 de setembro de 2025
logotipo da Vets Now - Hospital Glasgow

Resposta da Vets Now - Hospital Glasgow

Thank you for your feedback Lucy - we're happy to hear that we made your cat feel comfortable and kept you informed. We aim to ease stress during challenging times, and we appreciate your feedback!

Avaliado com 1 de um total de 5 estrelas

Money money money

Vet was not interested in my dog just money money money as soon as we said we will take her home the service STOPPED. Unbelievable

9 de setembro de 2025
logotipo da Vets Now - Hospital Glasgow

Resposta da Vets Now - Hospital Glasgow

Hi Patrick, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com highlighting your concerns & indicating which clinic you attended, your pet’s name, the first line of your home address & postcode.

Avaliado com 5 de um total de 5 estrelas

I had taken my greyhound in on a Sunday…

I had taken my greyhound in on a Sunday evening as she had ripped her du claw out. I called ahead, the receptionist was very helpful and txt me a link with directions on google maps. The vet who seem to Elsa was also lovely and it was all completed timely.

9 de setembro de 2025
logotipo da Vets Now - Hospital Glasgow

Resposta da Vets Now - Hospital Glasgow

We're happy to hear that the receptionist was helpful and that the visit was completed promptly. We appreciate you taking the time to share your positive experience!

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