Vets Now - Video Vet Avaliações 

513
•
O TrustScore é 4.5 de um total de 5

4,7

Penguin House, KY11 8SG Dunfermline, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent service. I had found my guinea pig with a large abcess late at night and was worried about leaving him overnight for the vet in the morning. I contacted Vets Now and got a video appointment... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

£295.00 out of hours consultation cost is extortionate. I understand it would be more expensive than normal hours, but a debt collection agency if not paid within 30 days is disgusting. They have yo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The video consultation enabled the vet to see the issue and reassure us that we could wait until the next morning to see our own vet. Our own vet confirmed the video vets diagnosis. Overall our bill w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Was on holiday with our dog who started biting at the base of his tail and made it red raw. Rang a local wet who weren't that helpful and couldn't help, Rang a second vet who arranged a video call, th... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Serviço Veterinário de Emergência
  2. Veterinário

Sobre Vets Now - Video Vet

Escrito pela empresa

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Informações de contato

  • Penguin House, KY11 8SG, Dunfermline, Reino Unido

4,7

Excelente

O TrustScore é 4.5 de um total de 5

513 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(513)

1.997 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. I had found my guinea pig with a large abcess late at night and was worried about leaving him overnight for the vet in the morning. I contacted Vets Now and got a video appointment within the hour to put my mind at rest. Reasonably priced and excellent advice. Very happy.

15 de outubro de 2024
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Resposta da Vets Now - Video Vet

Hi Lisa, thanks so much for your positive feedback. We really appreciate it!

Avaliado com 5 de um total de 5 estrelas

Just what we needed and when we needed them

I am a new and very anxious cat parent. My little one has had a rough week after she ran eye-first into a toy on Friday and then got spayed the following Tuesday. Vets now we’re there for us after her eye injury, and when I was concerned about her spay wound. They were very reassuring, very thorough, and clearly care very much for the animals they care for. I would have been a mess without them. The video consultation is such a brilliant idea for if you’re worried about your animal but don’t want to stress them out with an unnecessary vet visit. It really is comforting to know vets now are there should we need them again. Such an excellent service and one I wouldn’t want to be without.

11 de outubro de 2024
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Resposta da Vets Now - Video Vet

Hi Laura, thanks for your lovely review. We will be sure to pass on your comments to the team. Have a lovely day!

Avaliado com 5 de um total de 5 estrelas

Second time using Video Vet

Second time using Video Vet and Laura was brilliant. Thank you!

10 de outubro de 2024
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Resposta da Vets Now - Video Vet

Hi Amy, Thanks for sharing your feedback. We're glad our video vet service was of use to you. Have a lovely day!

Avaliado com 5 de um total de 5 estrelas

Felt very reassured after speaking to…

Felt very reassured after speaking to the vet. Did not need to go to emergency vet last night but will have our dog fully checked at our regular vet. Thank you

10 de outubro de 2024
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Resposta da Vets Now - Video Vet

Hi Sarah, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 1 de um total de 5 estrelas

Pains 24 pounds to see a vet

Pains 24 pounds to see a vet, who in turn told me to go see a vet :(

10 de outubro de 2024
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Resposta da Vets Now - Video Vet

Thank you for your comments, we are sorry you were unhappy with the service you received. Please contact enquiries@vets-now.com if you would like us to look into this matter for you

Avaliado com 5 de um total de 5 estrelas

Lara was so kind and knowledgeable

Lara was so kind, considerate and understanding plus knowledgeable and calming. Cannot recommend this service enough.

10 de outubro de 2024
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Resposta da Vets Now - Video Vet

Hi Alison, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 4 de um total de 5 estrelas

Laura was so helpful and reassuringlaura

Laura was so helpful and reassuring

8 de outubro de 2024
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Resposta da Vets Now - Video Vet

Hi Julie, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Avaliado com 5 de um total de 5 estrelas

Very prompt and…

Very prompt and knowledgeable.Compassionate and very good at explaining the importance of being seen by a vet as soon as possible.

9 de outubro de 2024
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Resposta da Vets Now - Video Vet

Hi Alina, thanks for your kind words. We will be sure to pass this on to the clinic staff. Take care.

Avaliado com 5 de um total de 5 estrelas

Cheap and fast peace of mind

The video consultation enabled the vet to see the issue and reassure us that we could wait until the next morning to see our own vet. Our own vet confirmed the video vets diagnosis. Overall our bill was £150 less than if we had actually gone to see an out of hours vet.

8 de outubro de 2024
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Resposta da Vets Now - Video Vet

Hi Glyn, we really appreciate your kind words. We hope you have a great day.

Avaliado com 5 de um total de 5 estrelas

Laura 10/10

Laura made us feel much better about our puppies illness and she ensured to do a thorough examination via video call.

Hopefully our puppy is now on the mend.

4 de outubro de 2024
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Resposta da Vets Now - Video Vet

Hi Sam, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 5 de um total de 5 estrelas

Was on holiday with our dog who started…

Was on holiday with our dog who started biting at the base of his tail and made it red raw. Rang a local wet who weren't that helpful and couldn't help, Rang a second vet who arranged a video call, this put our minds at rest who gave us some good advice and arranged an appointment with a vet we decided to cut our holiday short (only by a day)and see our own vet back at home. Would not hesitate to recommend this service very helpful.

2 de outubro de 2024
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Resposta da Vets Now - Video Vet

Hi, thanks for your review. We're glad that our Video Vet service was helpful. We will be sure to pass on your feedback to the team. We hope you have a lovely day.

Avaliado com 5 de um total de 5 estrelas

Very helpful

Very helpful, thorough and reassuring.

2 de outubro de 2024
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Resposta da Vets Now - Video Vet

Hi Catherine, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 5 de um total de 5 estrelas

The vet was so professional and…

The vet was so professional and helpful. Would recommend this service.

29 de setembro de 2024
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Resposta da Vets Now - Video Vet

Hi, thanks for taking the time to leave us a review. We’re glad you were happy with the service provided by our team.

Avaliado com 4 de um total de 5 estrelas

Stress free face time

By keeping Willow at home we were able to avoid putting her through the ordeal of an half an hour car journey and a visit to the clinic and the necessary cost.
Well worth the £24

25 de setembro de 2024
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Resposta da Vets Now - Video Vet

Hi Steve, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 5 de um total de 5 estrelas

Fast efficient and reassuring

Fast efficient and reassuring

The lady vet knowledgable empathic and reassuring

Thank you

22 de setembro de 2024
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Resposta da Vets Now - Video Vet

Hi Paul, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Avaliado com 5 de um total de 5 estrelas

Vet was very patient and provided us…

Vet was very patient and provided us with great advise. Brilliant experience. Thanks

23 de setembro de 2024
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Resposta da Vets Now - Video Vet

Hi, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 5 de um total de 5 estrelas

Dr Ash Wilson was very considerate

Dr Ash Wilson was very considerate, gave us lots of options.

22 de setembro de 2024
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Resposta da Vets Now - Video Vet

Hi Farah, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 5 de um total de 5 estrelas

Turns out he just had gas

Turns out he just had gas. Thank you for putting my mind at rest. Very professional service. Didn't laugh at us.

20 de setembro de 2024
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Resposta da Vets Now - Video Vet

Hi Nicole, thanks for taking the time to leave us a review. We really appreciate it.

Avaliado com 5 de um total de 5 estrelas

Second to none

Second to none, I cannot express how much this team helped with the matter in hand.

I would recommend them in a heartbeat

16 de setembro de 2024
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Resposta da Vets Now - Video Vet

Hi Lara, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 5 de um total de 5 estrelas

Easy, fast, low stress

Dr Lara was INCREDIBLE. Very sweet, very knowledgable. Using this service was so much faster, cheaper, and less stressful for both me and my little dwarf hamster than going to an in-person vet. A week and a half on from the visit and little man is healed and his hair is growing back!

6 de setembro de 2024
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Resposta da Vets Now - Video Vet

Hi Meg, thanks for taking the time to leave us a review. We will be sure to pass your lovely comments on. Have a wonderful day!

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