Vets Now - Video Vet Avaliações 

513
•
O TrustScore é 4.5 de um total de 5

4,7

Penguin House, KY11 8SG Dunfermline, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent service. I had found my guinea pig with a large abcess late at night and was worried about leaving him overnight for the vet in the morning. I contacted Vets Now and got a video appointment... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

£295.00 out of hours consultation cost is extortionate. I understand it would be more expensive than normal hours, but a debt collection agency if not paid within 30 days is disgusting. They have yo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The video consultation enabled the vet to see the issue and reassure us that we could wait until the next morning to see our own vet. Our own vet confirmed the video vets diagnosis. Overall our bill w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Was on holiday with our dog who started biting at the base of his tail and made it red raw. Rang a local wet who weren't that helpful and couldn't help, Rang a second vet who arranged a video call, th... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Serviço Veterinário de Emergência
  2. Veterinário

Sobre Vets Now - Video Vet

Escrito pela empresa

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Informações de contato

  • Penguin House, KY11 8SG, Dunfermline, Reino Unido

4,7

Excelente

O TrustScore é 4.5 de um total de 5

513 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(513)

1.997 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

£295.00 out of hours extortionate

£295.00 out of hours consultation cost is extortionate. I understand it would be more expensive than normal hours, but a debt collection agency if not paid within 30 days is disgusting. They have you in the corner by the throat if you have no choice . I used the £26 or £24 video consultation method out of hours. I did not use the out of hours face to face. Vet was a real help and put my mind at rest. Kelly treated at a normal operating hours practice today. She is okay, but I will think that rate they are charging particularly to people who are on means tested sickness related benefits is nothing short of extortion and is beyond immoral and unreasonable.

14 de setembro de 2024
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Resposta da Vets Now - Video Vet

Hi William, thanks for your feedback on the cost of our service. As you may be aware, it’s a lot more expensive to run an after-hours emergency vet service. The greater running costs we incur are reflected in our prices. If you’d like to read more about our running costs, prices and where our profits go, please visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Avaliado com 5 de um total de 5 estrelas

The vet was very helpful

The vet was very helpful and understanding and sorted us out.

14 de setembro de 2024
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Resposta da Vets Now - Video Vet

Hi Georgina, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Avaliado com 3 de um total de 5 estrelas

Disappointing service

I used this service after it was suggested by the man on reception, who answered my call. I explained it was not an emergency at that stage, but if possible would like to check with a vet my dogs current symptoms.

When the vet came online he started by saying this was an emergency service only and seemed “put out” for want of a better description. I explained that this service had been suggested by the chap who answered my call and I had not even known this service was available. Anyway, we briefly discussed my concerns with my dog and the call finished.
My concerns had been correct and sadly after blood tests and ultrasound a few days later, he was diagnosed with an enlarged spleen and unlikely to survive. The very sad decision was made to let him go peacefully.
This is not down to the vet I spoke to that night, but I was definitely disappointed with the way he dealt with the situation. Maybe he’d had a bad day, we all get them.

22 de agosto de 2024
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Resposta da Vets Now - Video Vet

Hello, I’m so sorry for your loss, I hope you’re doing ok at this difficult time. If you would like us to look into any aspect of your consultation please contact us at enquiriesteam@vets-now.com indicating the date of your VVN consultation , your name, pets name and address.

Avaliado com 5 de um total de 5 estrelas

Very helpful vet.

Very helpful vet.

8 de setembro de 2024
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Resposta da Vets Now - Video Vet

Hi Tina, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 5 de um total de 5 estrelas

Great informative service

Great informative service that was professional and put my mind at rest.

9 de setembro de 2024
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Resposta da Vets Now - Video Vet

Hi Dawn, we really appreciate your kind words. We hope you have a great day.

Avaliado com 5 de um total de 5 estrelas

Highly advice this rather than paying a…

Highly advice this rather than paying a £200 emergency consultation when your vets is out of hours

8 de setembro de 2024
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Resposta da Vets Now - Video Vet

Hi Callum, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 4 de um total de 5 estrelas

It was good to speak to someone that…

It was good to speak to someone that knew what they were talking about, but because I couldnt find the email inititially we could only get so far. My cat has left a pile a couple of times last night :(

5 de setembro de 2024
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Resposta da Vets Now - Video Vet

Hi there, thanks for taking the time to leave us a review. We hope you have a great day.

Avaliado com 5 de um total de 5 estrelas

The vet was lovely and checked clover…

The vet was lovely and checked clover thoroughly with asking questions and looking at her on the phone. She got me to check certain things on clover whilst she watched so she could check her breathing and her gums etc. Fantastic service and such a lovely helpful vet

5 de setembro de 2024
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Resposta da Vets Now - Video Vet

Hi Nicola, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Avaliado com 5 de um total de 5 estrelas

easy to access

easy to access, pick your time, worth the money.
friendly and good advice

3 de setembro de 2024
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Resposta da Vets Now - Video Vet

Hi Christina, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 5 de um total de 5 estrelas

Welcome Reassurance

The whole process went very well. The on call vet was professional, kind, efficient and very reassuring.
The email with came through so going on line went well due to the instructions being very clear.
Luckily all was OK and we visited our own vets the next morning for tests and scans.

2 de setembro de 2024
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Resposta da Vets Now - Video Vet

Hi, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, very reassuring.

3 de setembro de 2024
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Resposta da Vets Now - Video Vet

Hi Mrs Boston, thanks for taking the time to leave us a positive review, we really appreciate it.  

Avaliado com 5 de um total de 5 estrelas

Extremely helpful and understanding

Extremely helpful and understanding!
Thank you for all your help and getting me an appointment for Cindy to see a vet yesterday.

31 de agosto de 2024
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Resposta da Vets Now - Video Vet

Hi Myra, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Avaliado com 5 de um total de 5 estrelas

The lady was easy to speak to.

29 de agosto de 2024
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Resposta da Vets Now - Video Vet

Hi Rita, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Avaliado com 5 de um total de 5 estrelas

Exceptional

Caring, thorough and clear. Exceptional support at a distance.

29 de agosto de 2024
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Resposta da Vets Now - Video Vet

Hi Diana, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 5 de um total de 5 estrelas

Easy to use service and advice given…

Easy to use service and advice given and vet could see dog due to there being no vet closer than 80 mile round trip which is not possible with a stressed and panicked dog this helped a little

26 de agosto de 2024
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Resposta da Vets Now - Video Vet

Hi Sarah, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 5 de um total de 5 estrelas

Exceptional experience.

Our experience was no less than exceptional. Thorough and considered, Sinead Kelly took great care and attention whilst working out the best solution for our elderly dog. Sinead is one of those people you rarely meet that installs total confidence in you. We would highly recommend the service to anyone needing high quality veterinary advice. Thanks Sinead, 5 stars!

26 de agosto de 2024
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Resposta da Vets Now - Video Vet

Hi, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Avaliado com 5 de um total de 5 estrelas

Great service

Easy to access, friendly helpful service. Thank you

25 de agosto de 2024
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Resposta da Vets Now - Video Vet

Hi Alison, we really appreciate your kind words. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 5 de um total de 5 estrelas

Absolutely first class

The vet was very professional and put us at ease with her diagnosis, Albie the dog seemed to get better as the next couple of days went by, I would like to thank the vet who made the video call for her genuine caring attitude and her understanding many thanks

23 de agosto de 2024
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Resposta da Vets Now - Video Vet

Hi Terence, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 5 de um total de 5 estrelas

Very helpful and friendly vet

Very helpful and friendly vet, informative and trusted.

26 de agosto de 2024
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Resposta da Vets Now - Video Vet

Hi Caroline, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Avaliado com 5 de um total de 5 estrelas

We needed to speak to a vet over the…

We needed to speak to a vet over the bank holiday and booked a consultation with Lara Day.

Amazing vet who was very knowledgeable about Canine Diabetes.

I would recommend the service and Lara to any anyone.

26 de agosto de 2024
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Resposta da Vets Now - Video Vet

Hi Zack, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

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