Excellent service. I had found my guinea pig with a large abcess late at night and was worried about leaving him overnight for the vet in the morning. I contacted Vets Now and got a video appointment... Ver mais
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Localização
Trocar localizaçãoPenguin House, KY11 8SG Dunfermline, GB
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Veja o que dizem as avaliações
£295.00 out of hours consultation cost is extortionate. I understand it would be more expensive than normal hours, but a debt collection agency if not paid within 30 days is disgusting. They have yo... Ver mais
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The video consultation enabled the vet to see the issue and reassure us that we could wait until the next morning to see our own vet. Our own vet confirmed the video vets diagnosis. Overall our bill w... Ver mais
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Was on holiday with our dog who started biting at the base of his tail and made it red raw. Rang a local wet who weren't that helpful and couldn't help, Rang a second vet who arranged a video call, th... Ver mais
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Detalhes da empresa
Sobre Vets Now - Video Vet
Escrito pela empresa
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Informações de contato
Penguin House, KY11 8SG, Dunfermline, Reino Unido
4,7
Excelente
513 avaliações
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Very easy to book and Vet was very helpful
The Vet I spoke to was so helpful, supportive and informative. The apmt started on time and was really easy to book.
2 de julho de 2024
Resposta da Vets Now - Video Vet
Hi Lauren, we really appreciate you taking the time to leave us a review. We hope you have a great day.
Thank you for your reassurance at a…
Thank you for your reassurance at a very worrying time and the feedback email was also very helpful thank you Phil Moulton
Dolly the Labrador parents
30 de junho de 2024
Resposta da Vets Now - Video Vet
Hi Phil, thanks so much for your positive feedback. We really appreciate it.
Resposta da Vets Now - Video Vet
Hi Colin, we really appreciate your kind words. Have a good day.
Excellent support advice and diagnosis…
Excellent support advice and diagnosis over the video link.
Diagnosis was confirmed when we visited a vet surgery this morning and medication prescribed.
Video call was very reassuring, and thanks to vet Diane
for her help.
29 de junho de 2024
Resposta da Vets Now - Video Vet
Hi Alan, we really appreciate your kind words. Have a good day.
Fantastic Service
Vets now are fantastic. Unfortunately needed to contact them twice my retriever but both times we got an appointment within 10-20 minutes. The vets are lovely and so thorough cannot recommend this service more
27 de junho de 2024
Resposta da Vets Now - Video Vet
Hi Julie, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Help there when you need it!
As extremely valuable service at a worrying time! Sinead Kelly, the Vet that took our video call was thorough in her examination instructions to us, was reassuring, empathetic and extremely professional. We felt safe in the knowledge that she was obviously a highly competent vet and we felt reassured after talking through Blue’s issues and are very grateful to her.
Great service, would recommend 100%
Thank you!
Blue’s mum x
22 de junho de 2024
Resposta da Vets Now - Video Vet
Hi Frances, we really appreciate you taking the time to leave us a review. It’s a pleasure to have helped you and your pet. Have a great day.
Great understanding of the issue
21 de junho de 2024
Resposta da Vets Now - Video Vet
Hi Maria, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Refund application
The system to apply for a refund is flawed as you are only able to upload one photo of your receipt therefore any further information required to comply with the “request for refund” can only be achieved by submitting a second application
21 de junho de 2024
Resposta da Vets Now - Video Vet
Hi Michael, thanks for taking the time to share your feedback. We’re sorry that you were dissatisfied with the service you received at Video Vets Now. If you’d like to discuss your experience with a member of our team, please email us at enquiriesteam@vets-now.com, indicating the date of your video consultation, your pet’s name and the first line of your home address and highlighting your concerns.
Video Vets Now offers a refund of the video consultation fee if our vets recommend a visit to the vet. Find out more here https://www.vets-now.com/videovet/refunds/
Excellent service
I was able to book an appointment to see a vet quickly, and she was so helpful, really put my mind at ease.
15 de junho de 2024
Resposta da Vets Now - Video Vet
Hi Sophie, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Kind, friendly, patient and efficient
Extremely kind and friendly vet who was very patient when I struggled to connect, partially due to me being a bit panicky. Reassuring advice given, and she kept in contact all the way through to let me know when she had contacted my vet to recommend a swift appointment. Refund of the £24 consultation fee refunded within hours of me emailing through the full invoice from the veterinary surgery. We are very impressed.
13 de junho de 2024
Resposta da Vets Now - Video Vet
Hi Sharon, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
When all other vets were closed it was…
When all other vets were closed it was good to talk to someone and get reassurance
10 de junho de 2024
Resposta da Vets Now - Video Vet
Hi Christine, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
The vet we spoke to was extremely…
The vet we spoke to was extremely understanding, knowledgeable and reassuring. The service was amazing and meant that we didn’t have to take our puppy to the vets for an unnecessary car journey .
We got a follow up e mail with instructions also which was helpful.
10 de junho de 2024
Resposta da Vets Now - Video Vet
Hi Nicola, thanks so much for your positive feedback. We really appreciate it. Have a good day
Fantastic service with great customer…
Fantastic service with great customer service and support.
10 de junho de 2024
Resposta da Vets Now - Video Vet
Hi Melanie, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Resposta da Vets Now - Video Vet
Hi Sarah, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Brilliant service
Brilliant service. Lovely lady that called me . Gave me all the info I needed and assured me i did all right. Would definitely recommend to anyone
6 de junho de 2024
Resposta da Vets Now - Video Vet
Hi Lil. Thanks for your review, we're glad we could be there for you and your pet. Have a lovely day!
Reassuring, experienced and kind
Almost immediate appointment availability, very reassuring and kind vet, and was exactly what we needed - thank you so much.
5 de junho de 2024
Resposta da Vets Now - Video Vet
Hi Carla, thanks for taking the time to leave us a review. We really appreciate it. Have a lovely day!
Brilliant service, peace of mind advise
Left the call with clear actions for my dog, follow up email was very informative, excellent service from Vet Sinead Kelly, highly recommended
1 de junho de 2024
Resposta da Vets Now - Video Vet
Hi , we really appreciate your kind words.
Informative with accessing vet and…
Informative with accessing vet and outlined all that was required. Contact with vet was in time and she was a great help. Very calming and supportive of our needs. An excellent service for worried owners.
1 de junho de 2024
Resposta da Vets Now - Video Vet
Hi , we really appreciate you taking the time to leave us a positive review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
On time excellent service from Vet very…
On time excellent service from Vet very happy
1 de junho de 2024
Resposta da Vets Now - Video Vet
Hi, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Video Vet put our minds at ease.
The video vet service was really great at short notice to review our pet’s injury and put our minds at ease.
1 de junho de 2024
Resposta da Vets Now - Video Vet
Hi James, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
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