Vets Now - Video Vet Avaliações 

513
•
O TrustScore é 4.5 de um total de 5

4,7

Penguin House, KY11 8SG Dunfermline, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent service. I had found my guinea pig with a large abcess late at night and was worried about leaving him overnight for the vet in the morning. I contacted Vets Now and got a video appointment... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

£295.00 out of hours consultation cost is extortionate. I understand it would be more expensive than normal hours, but a debt collection agency if not paid within 30 days is disgusting. They have yo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The video consultation enabled the vet to see the issue and reassure us that we could wait until the next morning to see our own vet. Our own vet confirmed the video vets diagnosis. Overall our bill w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Was on holiday with our dog who started biting at the base of his tail and made it red raw. Rang a local wet who weren't that helpful and couldn't help, Rang a second vet who arranged a video call, th... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Serviço Veterinário de Emergência
  2. Veterinário

Sobre Vets Now - Video Vet

Escrito pela empresa

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Informações de contato

  • Penguin House, KY11 8SG, Dunfermline, Reino Unido

4,7

Excelente

O TrustScore é 4.5 de um total de 5

513 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(513)

2.006 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great idea

The vet I spoke was lovely, very helpful and reassuring, gave great advice and put my mind at rest.

Many thanks

6 de maio de 2024
logotipo da Vets Now - Video Vet

Resposta da Vets Now - Video Vet

Hi there, thank you for your kind words. We really appreciate you taking the time to leave your review.

Avaliado com 1 de um total de 5 estrelas

Not the friendliest of persons to ask…

Not the friendliest of persons to ask advice from and didn’t really tell me anything I didn’t already know.

5 de maio de 2024
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Resposta da Vets Now - Video Vet

Hi there, I'm sorry to hear about your experience with us. If you would like to discuss this in greater detail, please contact us at enquiriesteam@vets-now.com with your concerns, your first line of address and the name of your pet so we can look into this for you.

Avaliado com 5 de um total de 5 estrelas

Quick response

Quick response, lots of explanations and answered any questions.

4 de maio de 2024
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Resposta da Vets Now - Video Vet

Hi there, thanks so much for your positive feedback. We really appreciate it.

Avaliado com 5 de um total de 5 estrelas

gave a lot of good suggestions and was…

gave a lot of good suggestions and was able to get some info on his current diet and medication

1 de maio de 2024
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Resposta da Vets Now - Video Vet

Hello, thank you for taking the time to leave a positive review. We’re glad you were happy with the service provided by our team.

Avaliado com 3 de um total de 5 estrelas

Video call technology worked well with…

Video call technology worked well with no prior setup.
Vet I spoke to lacked knowledge on Budgie health issues and I felt I got less case specific information than I had from an earlier search for the birds symptoms on the internet. That's not to say the internet information was accurate of course...
It would be better if the booking system showed the area of specialisations of each practitioner and you could make an informed choice of which vet to choose based on that.

30 de abril de 2024
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Resposta da Vets Now - Video Vet

Hi Jeremy, thanks for taking the time to leave us feedback, we really appreciate it. Providing feedback lets us know any improvements we can make to provide the best level of service. We will take this feedback on board. Have a lovely day.

Avaliado com 5 de um total de 5 estrelas

Great service!

Laura was great - so knowledgeable, helpful and personable too. This is such a great service for those times when you need a bit of advice. Can't recommend enough!

28 de abril de 2024
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Resposta da Vets Now - Video Vet

Hi Jackie, thanks so much for your positive feedback, we really appreciate it.

Avaliado com 5 de um total de 5 estrelas

Got an appointment very quickly and was…

Got an appointment very quickly and was talked through our issue with an opportunity to ask questions. The vet was lovely and knowledgeable, and would thoroughly recommend this service.

29 de abril de 2024
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Resposta da Vets Now - Video Vet

Hi Karen, thanks so much for your positive feedback. We really appreciate it.

Avaliado com 5 de um total de 5 estrelas

Great experience would definitely recommend

Great experience, vet put my mind as ease with a video call about my pregnant dog

28 de abril de 2024
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Resposta da Vets Now - Video Vet

Hi Lee, thanks for taking the time to leave us a review. We’re glad we could help you and your pet. Have a lovely day.

Avaliado com 5 de um total de 5 estrelas

I was really pleased with my…

I was really pleased with my appointment. I wasn’t sure if I had an emergency on my hands so this is a great way for the vet to see your pet. And very inexpensive for peace of mind. I’d certainly use this service in the future. Everything was great and really helpful from my phone call to them and my online appointment. Thank you.

27 de abril de 2024
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Resposta da Vets Now - Video Vet

Hi Vicky, thanks so much for your positive feedback. We really appreciate it. Have a lovely day.

Avaliado com 5 de um total de 5 estrelas

I had a video appointment with Sinead…

I had a video appointment with Sinead Kelly and she was very professional and sympathetic. The call centre was helpful. I called them at 8.40pm and at 9pm I had a video call. That was quick. Thank you

27 de abril de 2024
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Resposta da Vets Now - Video Vet

Hi there, we really appreciate you taking the time to leave us a review. We hope you have a great day.

Avaliado com 1 de um total de 5 estrelas

Needs to be stated clearly that they…

Needs to be stated clearly that they don't prescribe over video chat.

26 de abril de 2024
Avaliação não solicitada
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Resposta da Vets Now - Video Vet

Hi there, thank you for your feedback. UK legislation precludes vets from offering remote prescriptions to pets through services like Video Vets Now. This information is clearly stated on both the main Video Vets Now page and the appointment booking form. We believe that you have already received a refund of your consultation fee, however, if you’d like to discuss anything further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating your full name, your pet’s name, the first line of your home address and your reason for getting in touch.

Avaliado com 5 de um total de 5 estrelas

Very good service

I have used the video vet service several times now. It's particularly useful if you're unsure whether you need to take your pet for a physical exam or not. It's also great when you're unable to get an in-person appointment as quickly as you'd like. In my last consulation I wanted to know whether it worth having my cat examined for scratching a lot -- he'd already had a steroid injection and I know that identifying allergies is really difficult. The vet I talked to was very thorough and walked me through the different allergies and told me that my vet would be able to do a couple of tests to rule things out, such as a parasite; she also told me that there might be alternative treatments to try. This was really helpful and persuaded me to make another in person appointment for my cat.

23 de abril de 2024
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Resposta da Vets Now - Video Vet

Hi Louise, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 5 de um total de 5 estrelas

Very personal experience and the vet…

Very personal experience and the vet was knowledgeable but quick also due to time restraints - this was a good thing though as they go to the point!

22 de abril de 2024
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Resposta da Vets Now - Video Vet

Hi there, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 5 de um total de 5 estrelas

The vet listened to the problem

The vet listened to the problem, explained what is going on with our dog and reassured us with treatment advice, which is exactly what we needed to hear. He was pleasant, professional and friendly and we felt confident of the way forward over the weekend.

21 de abril de 2024
logotipo da Vets Now - Video Vet

Resposta da Vets Now - Video Vet

Hi Gill, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

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