WheelieGood Mobility Avaliações 

I recently purchased a small electric scooter and the charging port cover was constantly popping out. Not a major problem, although water could get to the contacts and that was bad. I was searching for a replacement part but nobody seemed to have it. The I happened on WheelieGood Mobility. I reached them via WhatsUp, in itself a rarity... They were very friendly and although they did not have the part, they promised to follow it up with the manufacturer. In a few days they reported happily that the part was now available... In fact this was a new addition to their extensive catalogue and would now be sold from stock! I call this excellent customer service! From now on, for me they are not WheelieGood but WheelieExcellent. Thank you!

Avoid this outfit like the plague. Full of unfulfilled promises and zero communication skills as they say they are TOO busy . Paid for parts that never arrived and many many phone calls ignored.
Purchase from this firm at you own risk bt be very aware .
I am not the first to leave adverse feedback for them.

MARTIN ILES

I agree with many other reviewers - do not use this company. I ordered a replacement key, and paid an expensive postage charge - it could have been posted with a normal stamp in a normal envelope. After about a week I phoned to enquire when the key would arrive, and was told that it had to be ordered from the scooter manufacturer and the rude lady could not give me an estimated delivery date. "We're not Amazon!" was her response. In the meantime I sourced one on ebay, which was much cheaper and arrived the next day. I asked Wheelie Good for a refund eventually, but no response or refund.

After a long time looking for a battery box for my mobility scooter I came upon Wheelie Good Mobility Ltd.and was I pleased to find one here. I ordered it without any problem. Needed to know when to expect it sent a message and got a very quick response. Excellent customer service. Will definately use again for spare parts.

I bougt a high end mobility scooter tag could not read so no serial number. Nobody would help due to nothing to reference, after buying tires and rebuild motor paint job. the controler went.... I live in Niagara Falls Canada.. My concerns were will it work as, it was used? wont work? wont honor their product? take to long to recieve or not at all
came in less than 2 weeks great communications tech knowledge and follow up price unbelievable was told it would be 6 weeks at a shop.. This was over the Christmas holiday durring covid fantasitc guy you Rock ..

Great customer service and excellent quality, staff friendly and helpful they are well experienced and their knowledge of mobility scooter parts are second to none. Well deserved 5 stars and already recommended to my family are friends. Just the best for service.

Great service with very helpful staff to help with all your questions and keep on regular contact regarding your order would highly recommend

Purchased a basket and brackets, a screen with all the accompanying fittings. On receipt of these items, one box was open( basket and brackets) and the other, fine.
On inspection of the basket, brackets were no where to be seen along with no screws/bolts to attach the screen and basket ro the front of the scooter. I contacted the company to let them know of the situation, can't use the screen and basket without screws and brackets, but unfortunately received very short thrift from the woman I spoke too. She did say she would get on to it and send the items out as soon as possible. This was at the beginning of November. After many calls from myself and my wife, we still have no resolution and today's phone call ended with the woman cutting my wife off! So, at the moment I still have no clue as to whether I'm going to receive the missing items. This woman said she had sellotaped everything inside the basket and knew they were in there as she could hear them rattling about!!! If they were sellotaped, how can you hear them rattling about? If that's the case they were either not sellotaped very well or weren't fixed in the first place! And with the box being open when delivered it's not hard to see why they would have gone walkies!
Having a go at a customer is not going to make you any friends when the customer isn't in the wrong, if they were it may be understandable but as a rule you do not have a go at customers.
With that in mind I can only say to everyone, do not bother with this company or this woman because she very obviously doesn't have any care for her customers or her products.
All I can do at the moment is hope we receive the brackets and screws, and.if not by the end of January, which I feel is incredibly fair, then my credit card company and trading standards can get involved.
That could ultimately be the downfall of this extremely poor quality company!

We made an order 3rd November & despite us making constant phone calls we still have'nt recieve fixing brackets by 17th December rendering basket useless. The 'lady' I kept speaking too constantly changed her story. "I heard them rattling about in the box", "I remember taping them to the basket" & best of all "my mum saw me put them in". No, although the remark sounded like a stroppy teenager, her voice sounded like a middle age woman. I kept my cool despite been constantly talked over & said I'd like to return basket for a refund & she put the phone down on me.
My last comment say everything you need to know about this company. Save yourself the stress and just flush your money down the toilet

Do you want to be ripped off use this company all promises and lies. I had to get the bank to get the refund. DON'T USE THIS COMPANY

Really poor customer service.
They did not send my products out or refund my money,I had to use my bank to get my money back

The guy the answers the phone is full of lies and we have been going back and forward on the phone for 2 weeks now waiting on a motor that he said he has but get hasn't sent. The company is awful stay well clear of them

Do not use this company by any means they talk to you like utter crap got nothing but abuse from the start of the phone call could nit give me a eta on the product I brought which apparently was in stock on the website and could not provide not tracking information the bloke needs sacking disgusting customer service

Do not order from this company. They company has USA office but it is nothing more than a shell company as every thing comes from the UK. Ordered a part and it took a month to get it delivered. They asked for the serial number and sent me the wrong part. When asked about the return policy it appears they will not return you money.

Do not use this company
Ordered simple parts from them and did not receive
Them. I phoned them and got nothing but verbose abuse from the start of the phone call
And he blamed me for asking for a refund or the parts
I will be going to the small claims court if I do not get a refund
I would not have given one star if I could have

Well impressed with the fast response to my order. Polite and friendly service. Excellent

About 3 years ago I bought a 2nd hand motor from them. After a while it came but was the wrong one. I sent it back and at the request of the company I also sent my old broken motor. Then NOTHING. No replacement, no refund only years of promises and lies.
Recently I noticed they were selling my broken motor on their website!!
Customer service from this company is just lies. They promise that they will send you something or refund you but they never deliver on their promises.
I am now in discussion with Trading Standards and the local police as they have broken the law.

Please avoid this company.

Beware of this company

Ordered a new part, waited weeks, no part, no information from the company, made multiple calls following up on the part, always given an excuse each call on why I did not have the part and the part is due to come in etc and it will be with me in the next couple of days. A month later I received a used part instead of new (clear signs of usage on the part with dirt and rust).

I used Wheelie Good Mobility as they seemed like a reputable company with good prices and lots of products.
Next time i will visit a local mobility shop.

If you are looking for a company that has VERY poor communication with a constant need to be chased and then sends used instead of new products then WheelieGoodMobility is the company for you.

Not a good buying experience very rude woman on the phone no customer service manner at all, every thing is the customers fault, she even phoned me back to tell me other company's would do no better than them??????????????????????. If possible would give no stars at all.

I ordered a part for a my brother in laws mobility scooter after I smashed the front while ripping round the garden on it! I had an email with the invoice and gave them a ring after a week to see when the part would arrive. I spoke to the father of the two ladies that ran the company , had a nice chat, he assured me everything was fine, things taking a bit longer obviously due to Covid, which I thought was fair enough. The part arrived from the states UPS this week, about 2 and a half weeks from start of order to the finish. If you check out terms and conditions it says expected delivery times, and I believe new parts are two weeks so I am very pleased with my experience with Wheelie Good Mobility.