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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Seems like a good company but quite honestly they asked about my experience too soon - just after payment and before delivery - so how am I to know? - their website is good and the payment systems see... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great service! Thanks ever so much to Drew for taking the time to talk through my purchase on the phone and provide really helpful and insightful advice. Great to talk to someone who's clearly really... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I recently ordered some new camping things for the summer. The morning after my order (I ordered late in the evening) Drew personally rang me to let me know the tent I ordered was no longer in stoc... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I would recommend Drew Wylie to anybody. 5 minutes after I placed my order (on a Sunday afternoon) the phone rang and it was Drew himself just checking to see how I was intending to use the k... Ver mais

Detalhes da empresa

  1. Loja de equipamentos e roupas para atividades ao ar livre
  2. também em
  3. Loja de Artigos para Acampamento

Escrito pela empresa

whether you are Wild Camping, Bushcrafting, Hiking or practicing Outdoor Survival. We have all the gear you will ever need to keep you warm, dry and prepared to face the elements or challenges ahead. We do not just sell products we use them every week ourselves regardless of the weather...


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

863 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(863)

25 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Does not even price match his own prices

Ordered and paid for on the 20th September. Got cancel 13th October due to 'pricing error', still waiting for the money to be back in my account. Does not honour the sale nor his 'price match'.

One phone call during working hours to contact me and several emails to finally get a reply...

13 de outubro de 2025
Avaliação não solicitada
logotipo da Wylies Outdoor World

Resposta da Wylies Outdoor World

Stephan was contacted immediately after his order, and several times after that.

I made an error; I accept full responsibility for that. There was a pricing error on the website.

When I finally got him, his response was "I don't answer calls I don't recognize." Fair enough, but to insinuate that the time frame was my negligence is false.

expecting me to honor the price was unrealistic, nor does that have anything to do with our Price Match Promise.

His stance was that of "opportunism," so I refunded him immediately after reading his message. Card payments take 3 to 5 working days to reappear in a bank account.

Avaliado com 5 de um total de 5 estrelas

Excellent Service

Excellent service from a professional and very knowledgeable business owner.
I would absolutely 100% do business here again in the future.
Safe and secure purchases, easy transactions ⭐️⭐️⭐️⭐️⭐️

28 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great product

Quick delivery, great product ,great service! bought for my brother and he’s very happy with the purchase

30 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Camping Gear

I placed an order with Wylies for around £100 of various kit. The same day, the owner rang me to say one of the smaller items was damaged (due to a tree falling on their storage area). Not only did the owner apologise but he also offered a replacement for no charge and he replaced it with a better item! I was very impressed with the customer service. My items arrived within 2 days. Very happy.

13 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service from Drew and what a lovely man very professional.
He went above and beyond by phoning me about sizes etc.
Will definitely be ordering from him again.
Thank you Drew 😊

19 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant Service

Purchased a load of knives for my Scout Troop, excellent communication from them, brilliant prices, and quick delivery. Brilliant service.

5 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic service

After my email enquiry, Drew called me on a bank holiday weekend. Fabulous service. I’ll be back for more and I’ll be telling my fellow scout leaders.

4 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top Notch Customer Service and Value!

I recently ordered some new camping things for the summer. The morning after my order (I ordered late in the evening) Drew personally rang me to let me know the tent I ordered was no longer in stock due to the supplier but gave me some fantastic information and advice on different options.
He personally let me know when he had packed it up and sent it off too.

Drew clearly loves his business and his customers and is incredibly knowledgeable. I will definitely be buying more things from him soon!

25 de abril de 2025
Avaliação não solicitada
logotipo da Wylies Outdoor World

Resposta da Wylies Outdoor World

Thanks for taking the time to share your experience, Matt.

Sometimes it's impossible to cover all the bases, all of the time, when you do almost everything yourself. I am sorry I had sold out of the tent you were after, but glad I was able to sort you something else.

A man who loves what he does will never work a day in his life!

Thank you for the kind words

All the best,
Drew

Avaliado com 5 de um total de 5 estrelas

DD Superlight Tarp

The description and photographs of the product in various configurations was a great help in guiding me when I made this purchase.
Wylies' customer service is excellent and I appreciated the reduced price of the product compared to other retailers.
I highly recommend Wylies and would use them again for any future gear requirements.

29 de abril de 2025
Avaliação não solicitada
logotipo da Wylies Outdoor World

Resposta da Wylies Outdoor World

Thank you for taking the time to share your experience, Colin.

It has been a pleasure servicing you. The DD Superlight Tarp is my tarp of choice when I am not testing others; many of the images on the product page are my own, from various adventures over the last few years.

All the best,
Drew Wylie,
Owner of Wylie's Outdoor World

Avaliado com 5 de um total de 5 estrelas

Drew goes above and beyond to help

Drew goes above and beyond to help, i needed something early, for a birthday present and left it a bit late. He got it organised and sent the next day. I have used him several times over the years, and always a 10/10 service.

4 de maio de 2025
Avaliação não solicitada
logotipo da Wylies Outdoor World

Resposta da Wylies Outdoor World

It's always a pleasure, Tim!

Thank you for your support over the years. I greatly appreciate it.

I'm glad I was able to get a 3x3 out to you in time for your Son's Birthday!

All the best!
Drew

Avaliado com 5 de um total de 5 estrelas

I've bought a hammock last week and the…

I've bought a hammock last week and the owner rang me with delivery details very polite and I thought it was a nice touch to go out of his way to personally speak to me

18 de abril de 2025
Avaliação não solicitada
logotipo da Wylies Outdoor World

Resposta da Wylies Outdoor World

All part of the service here, Mike.

I am the Sole point of contact for all our customers since 2014 when we first opened our doors, no matter how large we grow, as long as I am capable of maintaining that, it will never change.

All the best,
Drew

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