Seems like a good company but quite honestly they asked about my experience too soon - just after payment and before delivery - so how am I to know? - their website is good and the payment systems see... Ver mais
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Veja o que dizem as avaliações
Great service! Thanks ever so much to Drew for taking the time to talk through my purchase on the phone and provide really helpful and insightful advice. Great to talk to someone who's clearly really... Ver mais
A empresa respondeu
I recently ordered some new camping things for the summer. The morning after my order (I ordered late in the evening) Drew personally rang me to let me know the tent I ordered was no longer in stoc... Ver mais
A empresa respondeu
I would recommend Drew Wylie to anybody. 5 minutes after I placed my order (on a Sunday afternoon) the phone rang and it was Drew himself just checking to see how I was intending to use the k... Ver mais
Detalhes da empresa
Escrito pela empresa
whether you are Wild Camping, Bushcrafting, Hiking or practicing Outdoor Survival. We have all the gear you will ever need to keep you warm, dry and prepared to face the elements or challenges ahead. We do not just sell products we use them every week ourselves regardless of the weather...
Informações de contato
KY8 4FX, Thornton, Fife, Reino Unido
- 07566216472
- info@wyliesoutdoorworld.com
- wyliesoutdoorworld.com
4,6
Excelente
863 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent store
Excellent store, great selection of things and fast delivery.
25 de abril de 2025
Avaliação não solicitada
Postage is a bit pricey
Postage is a bit pricey
Good products and service
23 de abril de 2025
Avaliação não solicitada
Resposta da Wylies Outdoor World
Thanks for taking the time to leave us a review, Matthew.
Rising postal costs we can empathize with. We do everything in our power to keep postal costs at a minimum for our customers without cutting corners on quality.
Orders over £50 are free, and we use DPD for all our orders.
This service costs £7.85 per parcel, we charge £5.99 for order under £50.00
I hope this info helps you to get the best value in the future.
Excellent tarp
Excellent tarp, really happy with it, fantastic service from this great store as always, items always arrive on time and in most cases before.
4 de abril de 2025
Avaliação não solicitada
Dd hammock
This is the second time using wylies outdoor world, fantastic service from placing my order to delivery, plenty of communication from Drew so tracking the parcel was easy. Great website with plenty to choose from . Can't fault them,two thumbs up from me 👍👍
11 de abril de 2025
Avaliação não solicitada
5 star customer service,
5 star customer service,
Drew the owner, called personally, to check if I had meant to order 6 Stoirm tactical polo shirts,
Which was good, because I could have ordered in error.
Drew kept me informed, that the items I wanted were unavailable to order,
And offered an alternative, which was the Highlander Forces combat t-shirt, and told me he highly recommends it,
My 6 highlander combat t shirts arrived today
And i love them, highlander is best !
If you love Highlander! Look no further than
Wylies Outdoor World !
Thanks again Drew ! Top Bloke !
16 de março de 2025
Avaliação não solicitada
Great place to shop
Best price, great comms, owner comes across as a genuine guy that wants to do the best for his customers
10 de fevereiro de 2025
Avaliação não solicitada
A brilliant independent
A brilliant independent, small business. Have used Drew’s shop time and again for my gear. Fully recommend.
26 de setembro de 2024
Avaliação não solicitada
Keela Paklite Jacket
Keela Paklite Jacket. Like most people I've had to shop around to find a good quality product but also one that I could afford. Found both at Wylies. Thank you!
8 de janeiro de 2025
Avaliação não solicitada
Resposta da Wylies Outdoor World
Thank you!
Good choice of products
Good choice of products. Well presented and informative descriptions of stock. Friendly feel to website.
8 de janeiro de 2025
Avaliação não solicitada
Professional, speedy and quality.
I ordered from Wylies Outdoor World recently and would 100% shop there again. Fairly priced items, quick delivery and a professional service. I also thought it was a very personal and lovey touch from the owner Drew Wylie to send a personal email about how much he appreciated my custom. I purchased some Keela trousers for work and have been very happy with my purchase. A happy blue light worker. Highly recommended 👍
1 de dezembro de 2024
Avaliação não solicitada
Resposta da Wylies Outdoor World
Thank you for taking the time to leave us a review, Nayim. It always brightens my day when a customer appreciates the little things. It's not often that it happens, but it does prove that it's worth the effort.
All the best,
Drew
Great customer service and products
Fantastic service, purchased a Keela Talus jacket which is excellent quality. Needed to swap for another size which was very simple and easy to do and I was kept up to date along the process. Will definitely buy again from here. Thanks
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Wylies Outdoor World
Thanks for taking the time to leave us a review, Chris. I appreciate it!
All the best,
Drew,
Owner of Wylies Outdoor World
Excellent quality
Excellent quality, along with perfect packaging. Very comfortable. Definitely a premium item of clothing.
I will definitely buy more from this Company in the future. Overall 10/10 experience.
10 de dezembro de 2024
Avaliação não solicitada
Resposta da Wylies Outdoor World
Thanks for taking the time to leave us a review, Jack.
It was a pleasure serving you.
All the best,
Drew
Owner of Wylie's Outdoor World
Resposta da Wylies Outdoor World
Thanks for taking the time to leave us a review, Erich
It was a pleasure serving you.
All the best,
Drew
Owner of Wylie's Outdoor World
Keela Talus
Delivery time ok. Love the Keela Talus and at a great price
27 de novembro de 2024
Avaliação não solicitada
Resposta da Wylies Outdoor World
Thanks for taking the time to leave us a review, Mike.
It was a pleasure serving you.
All the best,
Drew
Owner of Wylie's Outdoor World
A personal shopping experience
Purchasing through this small business has been such an easy process and a very pleasant experience. I had questions regarding female sizes, and I got all the support I needed in a timely manner. A very friendly owner and great service! I will definitely return to purchase other items in the future.
Also, the black labbie photo really sealed the deal. I hope he helped pack the order!
14 de novembro de 2024
Avaliação não solicitada
I'm pleased with the product
I'm pleased with the product, delivery time and price
8 de novembro de 2024
Avaliação não solicitada
Great service, great product
Expert advice from the owner of the business.
Boots are of the highest quality - exactly what I was looking for
8 de novembro de 2024
Avaliação não solicitada
Careful with this seller!!
Unfortunately I've had to give poor feedback to this company. Something that I have never done.
The communication was initially good with an email saying that it had been dispatched and thanking me for the purchase etc.
The communication was OK until a return for refund was politely requested.
This was when the seller went quiet and no longer wanted to respond or offer any explanation if there was a reason they couldn't refund. After repeated polite requests for him to issue a refund and being ignored I had to open a case with paypal. Thank god I used PayPal.
I was then given a refund with there assistance.
The seller continued to post there business on Facebook whilst my emails were ignored. Use another company. All good until there's a problem or refund is requested.
4 de novembro de 2024
Avaliação não solicitada
Resposta da Wylies Outdoor World
this review is quite "liberal" and misleading with the facts.
Chris ordered an item and then returned it for an exchange. this was done quickly and efficiently with constant communication throughout.
Chris then returned that item for an exchange again, this was handled in the same manner as his initial return.
Some time had passed because Chris chose to ignore the invoice for his second return shipping which didn't help identify the issues that would follow.
We have 3 returns on our system for Chris. Despite the product pages having detailed and accurate information regarding sizes.
Chris changed his mind on the 3rd item.
Chris was a little impatient regarding refunds, I did refund him for his final return within the window stated in our returns policy.
Because Chris had me, and our system "jumping through so many hoops" because he didn't take his wife's measurements. My system refused the refund because it thought he had already been refunded, twice.
I received no alert from my system or PayPal because so many swaps and changes had happened. This left me quite a complex issue to resolve.
Chris emailed me over the weekend very early Sunday morning while we were always closed. I responded to Chris at 1:30 am on a Sunday morning.
Chris opened a case and then immediately escalated it. His refund was due to be processed the following working day (Monday) when we opened. Because I had spent the majority of my own time that weekend troubleshooting what had caused the issue. His issue was not resolved with PayPal's assistance as he suggested.
It was me, working during my time off to resolve it for him.
No one ignored his emails or messages. Facebook posts are scheduled 1 month in advance. I do this personally, to allow me time to respond to customers and my daily duties of running Wylie's Outdoor World. I work alone. Being the sole point of contact for all our customers is very time-consuming. I do social media posts in bulk and schedule them throughout the following 30 days to free my time to support customers daily.
This unpleasant situation for both the customer and us (the retailer) could have easily been avoided if the customer had taken the time to read the product info, accurate sizing information, and measured his wife prior to placing multiple orders. Multiple returns wouldn't have been necessary. Also, the failed refund issue that manifested itself because of so many swaps and changes would never have occurred.
I process returns, and exchanges on a daily basis.
In 10 years I had not encountered this issue. As the owner of the company, I have a responsibility to ensure I eliminate the possibility of the same issue reoccurring.
We were left with 3 excess jackets, valued at over £100 each. A lot of wasted time tracking what has caused the issue. With a Paypal case, and a negative review for our efforts.
Thanks for your initial business Chris, I am inclined to agree that in the future you should use another retailer.
I am always happy to accept reviews, good or bad... as long as they are honest and accurate. Things don't always go to plan, that is the nature of every business. What should be measured is the manner any company resolves problems when they do occur, whether they are responsible or not.
If you do leave a review, maintain your integrity. Be honest and forthcoming with the facts. Do not "cherry-pick" parts out of context that serve to absolve you of any responsibility while painting a poor picture of a retailer with the intention of damaging their livelihood. That kind of nonsense I won't tolerate.
If you had ordered with a little more care, I assure you your experience would have been a pleasant one.
Drew is a great guy explained…
Drew is a great guy explained everything I needed to know about the product. It was a pleasure doing business with him. I will do again in future. Great seller. I would recommend.
17 de setembro de 2024
Avaliação não solicitada
Recommended!
Excellent service, good price and a good product with top notch communications from Drew - will definitely be placing orders in the future.
17 de outubro de 2024
Avaliação não solicitada
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