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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Purchased a Retroscope Jump Hour to be delivered from USA. Very solid feeling watch, looks and feels like I should have paid more. Good conversation starter and very interesting design yet very easy t... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered a few watches, which were never delivered. Lost tons of time exchanging emails with their support, who were lying all the time about a ship out, while actually they never did it - logistics co... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Nice original watch straps, unfortunately you guys are not producing more watch bands or straps, I could buy more and the watches are beautiful Thank you

Avaliado com 1 de um total de 5 estrelas

Keine Infornation bzw stark irreführende Infos auf der Homepage dass der Leuchteffekt der NASA Uhr nur auftritt wenn er vorher geladen wird. Antwort des customer Service war, dass man sich vorher hätt... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fabricante de relógios de pulso

Informação fornecida por fontes externas variadas

We create watches unlike anything you’ve ever seen. We want our watches to stand out in a crowd of sameness. You don't have to pay thousands of dollars for a unique, mechanical watch. Discover why Xeric is Kickstarter's most successful watch brand. Sho...


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

169 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Beautiful

Beautiful looking watch that gets great compliments.

18 de junho de 2022
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hey Nat! Awesome! We want to keep making crazy unique designs! Glad you shopped with us!

Avaliado com 5 de um total de 5 estrelas

I just got my first xeric

I just got my first xeric. The evergraph auto. I really like it. It's an interesting watch. A bit difficult to tell time but who cares. I don't. I really like it. Price wise a great buy.
Update..
Thanks for answering my review! I really want to buy the vendetta auto. Sadly out of my price range. But you guys rock. Keep making great watches. I appreciate your work

12 de maio de 2022
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hey David,

I love the Evergraph! I am still hoping we make some new colorways of that model :) Glad you are enjoying!

Avaliado com 4 de um total de 5 estrelas

Good quality, just not quite what I was looking for...

I ordered two straps from Xeric, the Horween brown leather with deployment clasp and the Italian Suede Charcoal. The quality of the leather on both was outstanding. Unfortunately neither of them were quite right for my watch (Tudor GMT). The Charcoal did not match very well and while I really liked the Horween, the deployment clasp is a bit large and I did not like the fit. Their customer service was great though, no issues with returning both straps.

26 de abril de 2022
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Thanks, John! Sorry the straps didn't work out but we appreciate your continued support and business!

Avaliado com 5 de um total de 5 estrelas

Your wrist will get noticed

I purchased two watches from them. One was amazing, the other was less amazing, but the return process has been very simple. They have a great selection of very unique watches, and I'll be back soon for another design!

22 de abril de 2022
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Thanks for leaving a review Jonathan! Glad to hear at least one of the items in your order work out, and that the return process was easy. We have some new fun designs coming out soon! Make sure you're on our mailing list!

Avaliado com 4 de um total de 5 estrelas

Skinny wrist reviewer

I wish I would have known upfront that the gunmetal orange model didn't come with iridescent coatings. Your site doesn't make it obvious that only certain models do. Maybe it's because I'm new to buying watches but I've never heard of a watch that didn't glow in the dark or have some mechanism to let you read it at night.

I probably would have chosen another model had it been made clear to me. While the watch is gorgeous, I'm a little annoyed that it doesn't have such a seemingly basic feature.

Though, to speak a bit about the rest of the watch, it is beautiful and everything else is hard to find fault with. I will say though, that while it does work on a skinny wrist (6.5") the leather band isn't good enough at balancing the heavy watch body on my wrist. It actually feels like the watch is constantly tipping over because of the unusual weight and thickness of the watch body. Due to the sale on at the time I was given two additional straps for free and I have to say the black mesh strap is easily the ultimate strap. No hair pulling, the aesthetics match the gunmetal perfectly and most importantly it's strong enough to balance the watch on a skinny wrist. I also bought a linked gunmetal strap but will need to remove MANY links before I can try it properly... so don't hold your breath on that review.

5 de abril de 2022
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hey James! Sorry to hear that you were not satisfied! We don't want that!

On the site, usually the models with lume will have some indication on the specs, but if it seems like we missed that, I'm very sorry! We do also post photos of the day and nighttime features on all products that have the lume. Some colorways just don't look great with the lume coating :(.

I'm glad to hear that design is to your liking! The mesh is a great metal choice for smaller wrists for sure! As for the 3 and 5 link bands, they are all a standard size, to fit a wrist between 5 12/ and 8 1/2 inches. They cannot be customize in advance. So sizing them would be required once you receive it. But that's pretty standard with most manufacturers. Just make sure to keep all the links in case you ever lose a pin and need extras.

Thanks for shopping with us and leaving some feedback!

Avaliado com 1 de um total de 5 estrelas

A JUNK WATCH!!!

I purchased a Xeric Regulator automatic watch during their kickstarter project. It looked very nice, but it never performed well, sometimes not at all. It was supposed to be kept running by the motion of your wrist. It started running slow from the beginning. More than once, it completely stopped running,, even though I never took it off. Since I had paid extra for a one-year warranty, I sent it back and requested a refund. I've never heard from them. THE XERIC REGULATOR WATCH IS JUNK! DO NOT BUY A WATCH FROM THIS COMPANY!!!

11 de fevereiro de 2022
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hey Dan! Thanks for you review! I'm sorry to hear you're not getting our emails. It looks like our last correspondence was to request a return shipping address. The watch has been tested and keeping time in our HQ office. Could you please double check your SPAM/junk folder in case our messages are being filtered out on your end? I'll have a team member email you again today.

Avaliado com 3 de um total de 5 estrelas

I am a collector and always looking for…

I am a collector and always looking for unusual watches. This one is a very Unique watch, decent built quality, a very different ways of time reading. Happy with the watch

What I'm unhappy with is the shipping charges. I'm from India, XERIC does not have any presence here, I stumbled upon your brand while browsing online and when ahead and bought a $500 product. I had to pay $80 for shipping and another $25 customs duty. I understand the customs duty but for a new customer, who is buying your brand from foreign country you should be able to waive off fee shipping. Imagine me wanting an additional strap for my watch... the shipping and customs itself will be higher than the product itself.

8 de fevereiro de 2022
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hey there!

Thanks for dropping us a review. Unfortunately, shipping to India is very pricey right now. We used to be able to include free shipping, but the country has restricted imports through a few of our shipping partners. I'm very sorry about that. It happens occasionally, and with many other countries. Hopefully that will be resolved, and we can include free shipping in the future.

As far as duties, they are all assessed differently based on the country. Most customers report that they do not incur duties, but it's still possible. I'm sorry for the inconvenience and thank you so much for your feedback and support!

Avaliado com 4 de um total de 5 estrelas

Slow boat from China

The Vendetta Oxblood Black was preordered in Nov. of 2021. Mailing label created Dec. 28th. Still stuck in Hong Kong 20 days later no update. Xeric support is sorta helpful sending canned replies. Have 30 days to file for lost item. Not holding my breath, Not a happy camper. Filed for lost watch. ROUTE protection refunded the purchase price only. Still like the idea of Wandering hour hands.

18 de janeiro de 2022
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hey Cameron,

So sorry to hear about the tracking issues. I'm glad Route was able to assist you. They've been a great addition to the site since 2020. That was a rough year for international shipments. It's rare to have the international shipments go missing, but sometimes things get stuck in customs or returned to sender for a variety of reasons. It's still possible you will receive it.

If you have additional questions or need shopping assistance in the future, reach out anytime. We're here to help.

Avaliado com 4 de um total de 5 estrelas

Great unique watch

It is a very cool unique way to read the time. Which after getting used to I think I prefer. It duse have a few set backs, that I feel could have been implemented for the price and quality that this watch portrays. Id like to have seen a higher water resistance rating and the luminous numbers do not work. thy will shine bright for a few seconds then fade to an unreadable faint glow, that is only after a bright light has been shon on it for a few seconds befor. The halos do not glow at all, but I'm guessing it is cuse I got the rose gold version.

Otherwise It is sold, well designed and feels as though it will last a good long time with an awesome simplistic look. The lower end water rating and bad luminous glow aside I love the design with hidden lugs, so the peace looks fuly circular, with an open heart authentic is a nice touch. Also I quite like the mini window on the underside that lines up with the open heart on the top . I would recommend 👌

4 de janeiro de 2022
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hey Francis!

Thanks for leaving a review. Glad you got one of the Rose Gold Invertors. That's the most popular color in this model!

We appreciate all the feedback. This is a particularly difficult model to raise the water rating on. The style of the case and design between two separate crystals makes it a bit difficult. We are totalyl open to the suggestions though! We want to continue to make cool unique pieces that are unlike any other brands! You can always reach out to our team at contact@xeric.com to provide feedback and ideas for future models.

Take a look here on the product page for some lume pictures.. hopefully it showcases the full effect for you. Superluminova only lasts about 10 minutes or less, but charges fast in natural and artificial lighting.

We love to see our customers wearing the watches too..send photos anytime and thanks for the support!

Avaliado com 1 de um total de 5 estrelas

It's been 3 weeks now since I ordered…

It's been 3 weeks now since I ordered the bracelet and it is still in California.

It's also been 10 days without any news from the tracking services.

16 de novembro de 2021
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hey Mathieu,

Thanks for leaving a review. We do always have expedited services on the site if you preferred not to use standard shipping. But unfortunately, the free standard international shipping does take between 14-28 business days as it ships through normal postal services.

I do hope you are enjoying your new strap! Let us know if you need further assistance!

Avaliado com 1 de um total de 5 estrelas

WARNING!!!!

WARNING!!!!
Terrible, terrible terrible.
Do not get taken in by the marketing.
As an original backer subscribed for 3 watches.
1st 1, unable to see the hour hand, useless.
2nd ,Worked for about 2 weeks, useless
3rd, havnt even bothered as so disappointed by the others.
Customer service not really interested, returns have to be sent to California, costs of that are very expensive when shipping and insurance are included.
Can prove receipt of purchase.

14 de novembro de 2021
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hi Trevor,

Thanks for your feedback. It looks like our team offered some suggestions and provided information to ship your watch back for inspection. We haven't received anything yet, but we're still happy to assist if you wanted to email us over at contact@xeric.com

Avaliado com 5 de um total de 5 estrelas

The watch IS a one of a kind (Vendetta…

The watch IS a one of a kind (Vendetta midnight black). Study and got a bit of weight from the stainless steel. It has presence and it is extremely affordable from any joe blob after couple of overtime shifts. Classy and sharp!

12 de novembro de 2021
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hey there!

Thank you for the review! I'm so happy that you're enjoying the newest design! We're hoping to launch some more next year as well! Let us know what colors you'd like to see and thanks for supporting our business!

Avaliado com 1 de um total de 5 estrelas

The 3 stars are for the way the watch…

The 3 stars are for the way the watch looks and the wow factor when someone new looks at it. This is where it ends. As there is no way to lock the minute dial, any accidental touch to the dial would mean the minutes move, and that means you no longer can tell the time. So really a watch that is good to look at but serves no function. Next, the watch is only accurate for the first 6 hours. then it loses minutes and by the next day, it is an hour slow. Thus though I would have given the watch 3 starts, the poor function and design means this gets only 1 star. Literally, a waste of money as a watch, a wonderful display piece as it gets conversations going.

10 de novembro de 2021
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hey Keith,

Thanks for leaving a review and so sorry to hear that you didn't like the design. We're happy to assist you with a return! Just send a quick email to our CS team at contact@xeric.com if you haven't done so already. They will take care of you!

Avaliado com 1 de um total de 5 estrelas

Terrible quality, terrible customer service.

I have ordered a Trappist-1 NASA Edition Cosmic Nebula
The glass became totally scratched and ugly after a few occasions of wearing, despite my husband wore it with maximum care and only for special occasions, and the watch completely stopped working after 6 months.
I want to return the watch to get a refund, but they say I should have returned it within 1 month.

6 de outubro de 2021
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hi Krisztina,

Thank you for your review. Sorry to hear about the wearing on your timepiece. It looks like our customer service team has provided all the posted information from our site. We do try to be up front and let customers know that we are unable to take back worn and used items. It sounds like this is a warranty issue, rather than a return issue, as returns are for new items, within the 30 day timeframe as posted here: https://www.xeric.com/a/returns

We're still happy to send a brand new crystal and batteries as discussed. Please let us know where you would like those shipped and we'll get them out as soon as possible!

Avaliado com 2 de um total de 5 estrelas

over priced… for what you get…

over priced… for what you get…
would not buy again!

24 de agosto de 2021
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hey Carlos! Sorry to hear that you didn't like the mystery watch! All mystery watches are marked down from full retail, and include a variety of styles from our collection. It looks like you had purchase a quartz model. We do also have automatics if that's of interest.

We appreciate your support and feedback and thank you for shopping with us!

Avaliado com 1 de um total de 5 estrelas

Not funcrional

Not functional

21 de agosto de 2021
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hey there! Sorry to hear about the issues with your timepiece. If you're having trouble initiating your automatic watch, we are happy to assist you! Please email our customer service team at contact@xeric.com and they can provide additional information! Best wishes!

Avaliado com 5 de um total de 5 estrelas

100% Satisfied Customer.

I always get great customer service at Xeric and I am always really happy when I finally get my watches. you have really cool out of this world designs. Greetings from Honduras.

20 de agosto de 2021
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hey Luis! Thanks, my friend! We really appreciate all the love and support. It keeps us motivated to create new designs! Enjoy!

Avaliado com 4 de um total de 5 estrelas

This is a beautiful product

This is a beautiful product, I just wish the review process was more incremental so I could give a higher score. The only reason this is not a 5 is the international delivery process. I live in Australia, the watch shipped straight away from California, then got lost when it crossed international borders into Australia & I assume sat in customs for close to 2 weeks? There was no way to track it when it left US. I know it’s tough to cover the shipping experience worldwide, but felt the need to highlight this to improve the customer experience. If you ignore the Australian customs experience, this is a great product & great service

25 de junho de 2021
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Thank you for leaving a review! If you ever experience delays, let our team know. Contact@xeric.com

Depending on the courier, sometimes we're able to get better updates. Usually that delay happens during the customs process, as you mentioned. It's really a bummer that it's not more streamlined worldwide. We are still committed to our customers and really hope that the watch you received was well worth it! We appreciate the support and hope to see you again soon!

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