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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Purchased a Retroscope Jump Hour to be delivered from USA. Very solid feeling watch, looks and feels like I should have paid more. Good conversation starter and very interesting design yet very easy t... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered a few watches, which were never delivered. Lost tons of time exchanging emails with their support, who were lying all the time about a ship out, while actually they never did it - logistics co... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Nice original watch straps, unfortunately you guys are not producing more watch bands or straps, I could buy more and the watches are beautiful Thank you

Avaliado com 1 de um total de 5 estrelas

Keine Infornation bzw stark irreführende Infos auf der Homepage dass der Leuchteffekt der NASA Uhr nur auftritt wenn er vorher geladen wird. Antwort des customer Service war, dass man sich vorher hätt... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fabricante de relógios de pulso

Informação fornecida por fontes externas variadas

We create watches unlike anything you’ve ever seen. We want our watches to stand out in a crowd of sameness. You don't have to pay thousands of dollars for a unique, mechanical watch. Discover why Xeric is Kickstarter's most successful watch brand. Sho...


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

169 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Just received my wandering hour watch

Just received my wandering hour watch. Pre-ordered via kick starter campaign. Love it, it was totally worth the wait. Props to the design team!!

19 de maio de 2021
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Thank you!!!! Such a fun design and we're thrilled that you are enjoying it!

Avaliado com 5 de um total de 5 estrelas

The long wait…

Well after many correspondences I finally got my watch in the mail today, May 19 2021. The watch is stunning. Seeing that these are numbered, I'm lucky to have one of the first round 1 of 75 made. A very cool time piece.

19 de maio de 2021
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hey Stephen thanks for the review! So glad you were able to get one of the first pieces we made! We can wait to create more! Enjoy, my friend!

Avaliado com 5 de um total de 5 estrelas

Vendetta review

I pre-ordered this watch in Autumn 2020 - it took time to arrive but its certainly a worthwhile purchase. Things take time to be made and I understand this. Time was well spent in design and manufacture. The only thing to add would be a locking pusher to the crown but this is a very small quibble. Excellent watch, excellent service. I will support again the future.

19 de maio de 2021
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Thank you so much for being so kind and leaving a review! We appreciate your patience with our pre-order items since they can definitely be a process! We're looking into a locking mechanism for the top crown on future models. Let us know what you would like to see as far as style and colors- you can reach out to our team anytime at contact@xeric.com!

Avaliado com 5 de um total de 5 estrelas

Just received my new vendetta from the…

Just received my new vendetta from the original launch. Was totally worth the wait. Love the look feel and balance of finishes on the watch.

15 de maio de 2021
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Awesome, Rick! So glad you love it! Thank you for supporting our latest project!

Avaliado com 1 de um total de 5 estrelas

Bad experience

Bad experience. Poor quality products. Not even aesthetically appealing

14 de maio de 2021
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hi Jefta! Thanks for providing our team with feedback. We'd be happy to hear more about your experience if you wanted to email our team at contact@xeric.com. It looks like your mystery watch was received within a week so perhaps it wasn't an issue with delivery.

The mystery watches can be a gamble. We have some small production pieces that are one of a kind, and other items that were part of previous collections. They are definitely worth more than the price, and we do welcome the feedback. Mystery items can be hit or miss but we always ALWAYS appreciate the support!

Avaliado com 5 de um total de 5 estrelas

Absolutely stunning watch

Absolutely stunning watch. The luminosity is fantastic !!

12 de maio de 2021
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hey Parry! Appreciate your support, my friend! Our team is always trying to create new and unique pieces for customers and we just love doing it! Thanks for the feedback!

Avaliado com 3 de um total de 5 estrelas

Fantastic watch, just don't preorder and expect it soon.

I was really disappointed to have to wait over 6 months before having received by Xeric Vendetta Automatic. This was never communicated to me prior to or within the first few months after my purchase. I did not know nor expect it to take this long. However, once received I am happy with it after owning it for one day. Appearance is top notch, buckle similar to my Hublot Fusion, time keeping is fairly accurate. I don't like that it is not a screw down type as just wearing the watch enables movement of the minute hand crown so I frequently have to move it several times daily. Would be nice if they could improve on the water resistance of the watch to say 10 atm's.

11 de maio de 2021
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hey Michael! Oh yes all of the Vendetta's are pre-orders. We always include the shipping dates on the product page, but if you're ever curious you can always email us at contact@xeric.com. We also sent out emails when we had a slight delay. If you didn't see that, it could have filtered into SPAM. We're always happy to resend the information!

So glad you like the design! We're working on a second version to hopefully launch next year! Tell us more about what we can do differently with this model! Thanks for shopping with us!

Avaliado com 5 de um total de 5 estrelas

Fantastic Service!

It was very easy to purchase and the customer service was AMAZING! I used a promo code and then one popped up not more than 30 minutes later that was better. I contacted customer service and they were able to refund me the difference. That type of service is what keeps customers!

7 de maio de 2021
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hey Rand! We always try to do what we can! We really appreciate all the feedback and thank YOU for supporting our small business! It's hard to go up against the big guys so thanks for letting us know how we are doing! Reach out anytime for help at contact@xeric.com

Avaliado com 5 de um total de 5 estrelas

Great Product, bad shipping experience.

It seems the import/export documents where not included or were not filled out correctly. When it arrived in Germany, the German customs office informed me that it wasn't right and that I had to provide the receipt of my purchase so the import taxes could be calculated. I sent that to them and then when I was told it was okay to be picked up I attempted to pick it up but they had lost the package. I reported the package lost via Route, but thankfully after some time they found the package and sent it to me. Please makes sure the correct paperwork is included in the future because all of this could have been avoided if were. I was lucky this time that is was found. I have ordered from Xeric in the past and this didn't happen, I was just delivered the package with a bill. I will order from Xeric again, hopefully this was just an accident that someone made and won't happen often. Everything else was great.

5 de maio de 2021
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hey Jacob! Thanks for the information and feedback. All countries handle customs a little bit differently. We do always include the standard forms that are required, but occasionally the government in the destination country wants to verify the amount paid for the full shipment. They are just making sure that we didn't lower the values to also lower your customs duties. We wish that customs officials were more consistent, so this definitely doesn't happen every time. We're glad it all worked out and thank you again for the feedback and for supporting our business! We appreciate you!

Avaliado com 5 de um total de 5 estrelas

Trappist 1 Nasa Edition

Yust got the Trappist 1 Nasa Edition. This is a very nice watch en looks beautiful in the dark too.

4 de maio de 2021
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hey Rudy! So glad that you loved it! We're working on new colors to launch later this year. Keep an eye out for those and thanks so much for shopping with us!

Avaliado com 5 de um total de 5 estrelas

I am impressed with my new watch

I am impressed with my new watch. It is a little tricky to tell the time. It took me a few days to get used to it.

17 de abril de 2021
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hey Dan! Thanks for the review, my friend! Hope you're enjoying your watch and reach out to us anytime for recommendations. We're going to be bringing out a lot of new designs this year!

Avaliado com 5 de um total de 5 estrelas

Beautiful box to show off beautiful watches

I own 10 xeric watches and at the 11th one
is on the way. I saw this beautiful storage box to house all of my Xeric watches. It is a beautiful box and has a nice Xeric brand logo on it.

14 de abril de 2021
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Enjoy your watch box! We hope it showcases all those beautiful timepieces well and thank you so much for supporting our brand!!

Avaliado com 1 de um total de 5 estrelas

Sorry AF company with non existent customer service, more like customer reject us

Bought a blood moon hagiography new with tags on ebay, but when I contacted them to fill out warantee, they refused, and said they wouldnt warantee it. Contacted ebay, and going to tighten the screws on these losers. NEVER DO BUSINESS WITH THESE FRAUDS!

You are frauds selling the cheapest junk you can qualify as an automatic movement that does not get calibrated. I wouldnt own one of your watches if it was given to me. Luckily the seller from eBay accepted my return

THESE PEOPLE ARE A GREAT BIG FRAUD CHARGING 500 BUCKS FOR A CHEAP ASIAN MOVEMENT IN A DOLLED UP DIAL. NOT WORTH THE MONEY, DO NOT DEAL WITH THESE FRAUDS!!!

10 de abril de 2021
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hey John,

Thanks for your review. Unfortunately, purchasing items from a third party unauthorized dealer voids any sort of warranty coverage. Pawn shops, eBay and other bidding sites will often sell items as new, or like-new, without the original purchase information. They have a responsibility to let their customers know up front that warranty information is not provided.

If you do purchase a Xeric product directly from our site, or authorized retailer, we are happy to honor the warranty. If you have additional questions, you can contact our team at contact@xeric.com

Avaliado com 5 de um total de 5 estrelas

Mixed Feelings.

WHILE I LOVED THE HELOGRAPH THE SOLOSCOPE WAS A GREAT DISAPPOINTMENT!!!EVEN WITH MY GLASSES IT WAS NEARLY UNREADABLE.THE WATCH SHOULD HAVE BEEN 46MM AS 41MM WAS JUST TO SMALL TO MAKE THE WATCH READABLE.

7 de abril de 2021
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Thank you for the feedback, Roy! We're always looking to improve our designs, and thank you so much for being such a great customer! Looks like our customer service team is taking care of you but let us know whenever you need something!

Avaliado com 3 de um total de 5 estrelas

Regulator Automatic

Just got my Regulator Automatic, as the third watch I'm getting from Xeric.
While the design is beautiful, the color of the watch (I ordered the blue slate) is quite different than the one that appears in the website, and the colors aren't as vivid and shiny. A little disappointing.

6 de abril de 2021
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hey there! Sorry to hear about your disappointment with the color! We're happy to assist you with a return or exchange! Please reach out to our customer service team at contact@xeric.com and thanks for shopping with us!

Avaliado com 5 de um total de 5 estrelas

Very cool and different !!!

Finally purchased the Halograph II automatic ! I also bought a gun metal strap which I prefer over the leather. It definitely is an eye catcher ! May be adding the Vendetta automatic soon.

30 de março de 2021
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hey Marty! Thanks so much for your review! We really love creating these watches and absolutely love the feedback our our designs. We appreciate your support and reach out to our team anytime at contact@xeric.com

Avaliado com 4 de um total de 5 estrelas

Fascinating watch with glow-in-the dark…

Fascinating watch with glow-in-the dark luminescence that is best charged under bright sun during the day to display a starry astronomical landscape by night. The second 'hand' is more of a web with four different end-points that look like moving stars at night...very cool. The hands have planets or astronomical bodies attached to them that move as the hands move. I got the 'deep space' purple with black Horween leather strap. The watch runs about 2 minutes slow a day and is hand-windable. I fix the time each AM when I wind the watch. It definitely is a conversation starter.

26 de março de 2021
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hey Som! Thanks for the feedback! I find that if I wind mine around 40 times, the power is just right. But if you ever feel like you're having an issues, let our customer service team know at contact@xeric.com

So glad you love and appreciate this unique design! Thank you for supporting our business!

Avaliado com 4 de um total de 5 estrelas

Solid Buy

Purchase process was easy and shipping was fast. The watch is absolutely as described! It is a space nerds dream. The only reason I did not give a 5 star review is because I feel they could have used a better movement in the watch for the price. Seiko makes cheap reliable movements that aren’t as noisy. Overall I am very happy with my purchase!

26 de março de 2021
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Hey there! Thanks for the feedback! I'll let our team know about your movement recommendation. We did love this project so much that we've decided to try out some new colors in the new future. SO be on the lookout and thanks for being a part of our Xeric family!

Avaliado com 3 de um total de 5 estrelas

The watch is great

The watch is great. Just that the top dial is moved easily so I need to manually rotate the dial so the minute is at right location. I wish the top dial has some kind of locking mechanism.

22 de março de 2021
Avaliação não solicitada
logotipo da XERIC WATCHES

Resposta de XERIC WATCHES

Thank you for your feedback! Yes we definitely plan to add some sort of locking feature on newer models. I appreciate your feedback and will relay it to our design team! We'd love to see photos of you wearing the watch as well! contact@xeric.com

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