Zen Blinds Avaliações 

148
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Clear informative and attractive website which made ordering easy. My order arrived on time and packaged well. The blinds were ready to hang, no fiddly plastic hooks to attach, and they look great.... Ver mais

Avaliado com 3 de um total de 5 estrelas

Sorry its late been on holiday I’m afraid it’s only three because one would not open or close after several emails manage to fix it but apart from that everything is ok

Avaliado com 5 de um total de 5 estrelas

Really pleased with my day & night blinds in bliss coral rose from zen shades. They are exactly the pop of colour needed to set off the olive walls in my boho themed kitchen. Measuring, ordering & ins... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent service from the company. Once ordered the blinds are manufactured and you get regular updates as to progress and exspected delivery. The blinds are manufactured in Europe but this Is... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Persianas

Escrito pela empresa

Transform your home into a sanctuary with Zen Blinds. We specialise in premium, made-to-measure window blinds, including Roman, Roller, Vertical, Venetian, Day & Night Blinds, and Day & Night Vertical Sheers. Our mission is to bring harmony and privacy to your home or office with our top-quality blinds whilst offering you exceptional value for money. Our made-to-measure blinds are crafted to fit your windows perfectly, ensuring a flawless finish and optimal functionality. Whether you seek the minimalist beauty of Roller blinds, the classic sophistication of Roman blinds, or the modern versatility of Day & Night sheers, we have the perfect solution for you. We offer next-day delivery service on all of our samples, so you can choose your perfect blinds in no time. Transform your space into a Zen haven with Zen Blinds – where style meets serenity.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

148 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

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4,5

Todas as avaliações

(148)

45 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Avoid

Avoid, over priced day night blinds, very poor quality, had marks on blinds, when ordered didn't realise its coming outside UK? Poor customer service, when I sent pictures of marks on blinds, got reply back after several days . And the reply was this is not manufactured fault these ink like marks are from drilling? What a joke... nearly 400£ lol 😆 drilling

26 de março de 2026
Avaliação não solicitada
logotipo da Zen Blinds

Resposta da Zen Blinds

Hi Ali,

We’re sorry to hear your initial disappointment, however we’d like to clarify that this issue has already been fully resolved. As soon as the concern was raised, we arranged for brand new replacements to be sent to you via next-day delivery, ensuring you received a product in perfect condition.

While we appreciate feedback, this review does not reflect the final outcome or the actions taken to resolve the matter promptly and at no cost to you.

We’re confident in the quality of our products and the way this was handled, and we’re glad we were able to put things right quickly.

– The Zen Shades Team

Avaliado com 5 de um total de 5 estrelas

Quality product with Ease of Ordering

Fast efficient setup and entry of requirements, good quality final product, well made and easy install

22 de janeiro de 2026
logotipo da Zen Blinds

Resposta da Zen Blinds

Thank you, Suhail! 🙌 We’re really pleased to hear you found the ordering process smooth and efficient, and that the final product met your expectations. Great to know installation was straightforward too — enjoy your new blinds! 🪟

Avaliado com 5 de um total de 5 estrelas

Stylish and super high quality blinds!

Zenshades provided an excellent experience from start to finish. The custom-made blinds were delivered incredibly quickly and arrived securely packaged with no damage at all. Installation was straightforward, thanks to the clear instructions and multiple fitting options available. I ordered Tuscan oak blinds along with two different velvet roller blinds, and they all look absolutely stunning. The quality is outstanding, and they’ve really elevated the look of my space. I highly recommend.

4 de março de 2026
Avaliação não solicitada
logotipo da Zen Blinds

Resposta da Zen Blinds

Thank you so much for your amazing review! 🤩 We’re delighted to hear everything went smoothly from start to finish — from quick delivery and secure packaging to easy installation.

Tuscan oak and velvet rollers sound like a stunning combination, and we’re so pleased they’ve elevated your space exactly as you hoped. Your kind words about the quality and recommendation truly mean a lot to us.

Enjoy your new look, and we’d love to help again anytime! 🪟✨

Avaliado com 5 de um total de 5 estrelas

This is the best place for blind

This is the best place for blind

26 de fevereiro de 2026
logotipo da Zen Blinds

Resposta da Zen Blinds

Thank you so much! 😄 We’re really glad you think so — that means a lot to us! Enjoy your blinds, and we’re always here if you need anything in the future. 🪟

Avaliado com 5 de um total de 5 estrelas

Day and night blind- perfect experience

From creating the order, purchasing and then receiving our blind was so simple and straight forward. When ordering online, it couldn't have been easier, nothing complicated to confuse you and everything explained. We received updates as to how our order was going and then when it was dispatched. Our blind was delivered one day early, this wasn't a problem for us, and completely undamaged. It was very well packed. Once opened the quality of the blind we bought is superior. It's a sturdy item and was again straight forward to put up within the recess of the window. We are so pleased with this experience, quality and the blind itself that we will highly recommend this company and will be ordering our other blinds from here too. Thank you.

24 de fevereiro de 2026
Avaliado com 5 de um total de 5 estrelas

Day Night Vertical Blinds

Prompt delivery and nice quality too. We had a slight issue with the spacing at the end of the rail. Hristo at Zen was most helpful and quick to resolve the issue. Would highly recommend and will use again. Sue.

20 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

AVOID - missing blinds with 2 orders & brackets. VERY POOR customer service

AVOID. I placed 2 separate orders for 7 blinds (bay windows) as I’ve been renovating. BOTH times blinds were missing.
For the first order 1 blind was missing. I contacted Hristo & was given a partial credit for the missing blind & a replacement for a blind I measured in error. No problems here. I was happy to order again.
The 2nd order - 2 blinds were missing along with 7 pairs of brackets. I had to go back & forth with Hristo who said manufacturing logs & CCTV were checked. Everything was shipped. When I was having none of that, he asked me to weigh the blinds that were delivered can you believe?! Why wouldn’t you take my word for it as a customer? Who in their right mind wants partially covered bay windows? I promptly refused as that’s highly outrageous & inappropriate. Surely you know the weight of your blinds? The FedEx shipment was 2.5kgs. 7 large metal blinds with metal brackets will be heavier than that! I was also informed by Hristo re the missing brackets that “brackets are not required to be supplied. When we provide them, it is done entirely as a discretionary customer-service courtesy.” How are you expecting buyers to immediately put up their blinds?! (If they are fully delivered!) I had to ask if he was serious about retaining custom, reputation & get somewhat aggressive in tone. He then finally after approx 7 emails agreed to send the 2 missing blinds (which weighed 2.4kgs) & 7 pairs of brackets. The blinds turned up. However, only 1 pair of brackets did. I had to find my own brackets at my own cost so my windows could be fully covered ASAP. Hristo still hasn’t responded to my email enquiring where the missing brackets are (sent 23/12/25)
Also to note, their products are manufactured & shipped from Bulgaria whereas their site says they are manufactured & shipped in the UK.
I will not be using this company again & it’s a shame as the blinds are good quality & the shipping quick. However, the poor & outrageous customer service & missing blinds x2 is enough for me to take my business elsewhere. I’d advise you to do the same.

28 de dezembro de 2025
logotipo da Zen Blinds

Resposta da Zen Blinds

Dear F,

Thank you for your detailed message. I want to respond clearly, factually, and respectfully, as there are several important points that need to be addressed.

First, we want to be clear that situations like this are exceptionally rare for us, as evidenced by the very large number of verified customer reviews reflecting complete and accurate deliveries. That rarity is precisely why we carried out internal checks when concerns were raised.

For both of your orders, manufacturing logs, packing records, and dispatch checks were reviewed, and these showed the orders as complete when handed over to the courier. This is also why we asked whether the delivered parcels could be weighed — not as an accusation, but as a standard logistics verification step when there is a discrepancy between shipment records and delivery claims. This is common practice when resolving delivery disputes and is used to establish whether items could physically have been missing in transit.

Regarding timing: your follow-up email dated 23 December was sent during our Christmas closure. Any delay in response was due solely to this closure and not a lack of engagement or care.

It’s also important to clarify a few factual points that your review omits:
• During your first order, we issued a full credit for a blind you have mismeasured outside the PerfectFit timeframe, despite no obligation to do so. This was a goodwill exception.
• During your first order, you also claimed a missing blind, which we also credited to you. This was another goodwill exception.
• During your second order, you also claimed missing items, which is highly unlikely.
• We again sent replacement blinds and brackets at no charge, even though our internal records showed the order as complete.
• We do supply brackets as standard with our blinds. The suggestion otherwise is incorrect.
• At every stage, replacements and credits were issued in good faith, despite repeated discrepancies between your claims and shipping records.

Regarding manufacturing: Zen Blinds is a UK-based company. Some products are manufactured in the UK and others in Europe, depending on product type. This is clearly stated and is standard practice across the industry — quality and specification remain consistent regardless of origin.

You acknowledge in your review that:
• the blinds are good quality
• delivery is quick
• issues were ultimately resolved

However, the overall tone and 1-star rating do not fairly reflect the extensive concessions, replacements, and exceptions made on your behalf.

While we always aim to help customers, we also have a responsibility to draw a line where repeated unsupported claims of missing items result in continued loss for the business. We cannot continue to issue credits, replacements, or free products indefinitely where records consistently show full dispatch.

For that reason, and given the position expressed in your review, we believe it is best that you source future blinds elsewhere. We are sure that they will not offer you the same service of replacements. We are confident in our pricing, quality, and service, and stand by the way this situation was handled.

We consider this matter closed.

Kind regards,
Hristo
Zen Blinds

Avaliado com 5 de um total de 5 estrelas

Samples were delayed in post due to…

Samples were delayed in post due to Christmas emailed co and they arranged another set registered post . Then both packages arrived together . Great customer service . Quick response to emails . Great blinds arrived before Christmas

19 de dezembro de 2025
Avaliação não solicitada
logotipo da Zen Blinds

Resposta da Zen Blinds

Thank you so much, Lorna! 🌟 We really appreciate your understanding around the Christmas post delays, and we’re glad we could sort things quickly for you. It’s great to hear both the samples and blinds arrived safely — and even better that everything made it before Christmas! Thanks for your kind words about our service and responsiveness. 🪟🎄

Avaliado com 5 de um total de 5 estrelas

This is my second Review for Zen but I…

This is my second Review for Zen but I feel entitled as I've bought on 2 separate occasions.
Brilliant product and absolutely tip top customer service.
Thank you.

26 de dezembro de 2025
Avaliação não solicitada
logotipo da Zen Blinds

Resposta da Zen Blinds

Thank you so much, Angela — we really appreciate you taking the time to leave a second review! 🙏 It means a lot to us that you’ve chosen Zen Shades on more than one occasion, and we’re delighted to hear you’re happy with both the product and the service. Thanks again for your continued support — we’re always here when you need us! 🪟✨

Avaliado com 5 de um total de 5 estrelas

Amazing

The blinds made walking into the kitchen a whole new experience ,I can't believe the difference and how welcoming the rust brick colour makes you feel .The total package from start to finish ,Amazing .

17 de dezembro de 2025
Avaliação não solicitada
logotipo da Zen Blinds

Resposta da Zen Blinds

Thank you so much, Gary! 🤩 We love hearing how much of a difference the blinds have made — that “wow” feeling when you walk into the room is exactly what we aim for. The rust brick colour is a fantastic choice, and we’re thrilled you enjoyed the whole experience from start to finish. Enjoy your transformed kitchen! 🧡🪟

Avaliado com 5 de um total de 5 estrelas

Good customer service

Delivery time was quite long , didn’t do the wider slats . But the ones received were nicely made and loved the colour
I would like to add this Zen contacted me and apologised for the delay and compensated me so I have changed to 5 stars

24 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

Love my blinds

Very easy to order, any questions I emailed where answered promptly.
My blinds came 1st and the pole came separately.
The pole was damaged during delivery. When I contacted Zen, they were very helpful and resent it making sure that it was secure in the box and well sealed.

25 de novembro de 2025

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