What an awful website and customer service. I made a preorder for a booster box of Lorcana Hyperia City at the beginning of September. The release date was October 24th. No item was dispatched on th... Ver mais
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Veja o que dizem as avaliações
Fast and friendly service plus favorable pricing on what I ordered is worth sharing, especially from California in the US. The expansive inventory is also a plus and I check the website regularly now... Ver mais
"G.I. Joe Lara Croft" pre-order on its way and will have to await item deliver in Dec 2026 which feels secure so far... thankfully my last purchases on "McFarlane DC Multiverse" and "Wëta Workshop Min... Ver mais
A empresa respondeu
I was a bit unsure whether to trust this company as the product and price seemed a little too good to be true and the item I was ordering wasn't available anywhere else, but I took a chance and everyt... Ver mais
A empresa respondeu
3,7
Bom
151 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 76% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
No refund
Purchased a "pre-order" from them, only to never receive it. When I contacted them about it they told me it was out of stock, which is incredibly strange for a "pre-order."
I asked to get a refund and they told me they would. It has been an entire month and I have yet to receive anything.
edit: Ignore the reply. I've BEEN in contact with their customer service this whole time and have gotten no further.
Don't trust this website.
9 de agosto de 2026
Avaliação não solicitada
Resposta da 1001hobbies.co.uk
Hello Sarah,
We’re sorry to hear that you’re disappointed. So that we can check your details, the status of your refund and the information relating to your pre-order, please contact our customer service team at contact@1001hobbies.uk, quoting your order number.
Kind regards,
1001Hobbies
First time ordering everything was…
First time ordering everything was great delivery was on time nice and early. Will be interested in placing more orders with yourselves.
8 de agosto de 2026
Avaliação não solicitada
Resposta da 1001hobbies.co.uk
Hello Matt,
Thank you for your feedback. We’re delighted that your first order went smoothly and that the delivery was prompt and on time. We’ll be happy to assist you with your future orders.
Kind regards,
1001Hobbies
UK buyers could end up paying VAT twice
UK buyers please be warned and check you basket when you buy as you may well be charged VAT at source rather than pay UK VAT when your item comes into UK customs, so you end up paying twice. Other EU based suppliers will deduct the VAT from your basket depending on the value of the item if delivery is to Great Britain. Most items are delivered from France.
5 de agosto de 2026
Avaliação não solicitada
Resposta da 1001hobbies.co.uk
Hello,
Thank you for taking the time to share your feedback.
We understand your concern regarding VAT handling for shipments to the United Kingdom. Since Brexit, the tax and customs rules applicable to shipments to the United Kingdom have changed and can sometimes lead to misunderstandings.
We comply with current regulations, and the conditions for charging VAT depend, in particular, on the order value and the applicable customs procedures.
We do indeed recommend that our customers review the information displayed when placing an order to ensure they have a clear understanding of any applicable fees.
We are, of course, always available to assist our customers with any questions regarding their orders.
The 1001Hobbies Team
Easy to order
Easy to order, rapid delivery time. No hassle.
1 de agosto de 2026
Avaliação não solicitada
Resposta da 1001hobbies.co.uk
Hello,
Thank you for your review. We’re delighted to hear that everything went well and that your order was delivered quickly.
Your satisfaction is our top priority, and we’re happy to have met your expectations.
We look forward to seeing you again soon at 1001Hobbies.
The 1001Hobbies Team
RECOMMENDED
The only company stocking the model i was after, at a reasonable price, delivery cost was lower than anticipated and the models arrived well packaged and well in the time frame stated. I have used 1001 Hobbie before and will do again.
30 de julho de 2026
Avaliação não solicitada
Resposta da 1001hobbies.co.uk
Hello,
Thank you for your review. We’re delighted to hear that everything went well and that your order was delivered quickly.
Your satisfaction is our top priority, and we’re happy to have met your expectations.
We look forward to seeing you again soon at 1001Hobbies.
The 1001Hobbies Team
Easy peasy, don’t believe all feedback…
Easy to find parts/paint needed for my project. Good communication and updates on delivery.
20 de julho de 2026
Avaliação não solicitada
Resposta da 1001hobbies.co.uk
Hello,
Thank you for your review. We’re delighted to hear that everything went well and that your order was delivered quickly.
Your satisfaction is our top priority, and we’re happy to have met your expectations.
We look forward to seeing you again soon at 1001Hobbies.
The 1001Hobbies Team
Poor communication
I made a pre-order in June that was advertised to be shipped on 31/6. My pre-order was pushed back a month without email communication.
I decided to check my account because it was coming up to 31/7 and I was excited to see if my order had been updated. The update wasn’t what I was expecting - it had been pushed back again to 31/8. No email update again.
When contacting 1001hobbies to request a refund (albeit out of the cooldown period), I received a rude template response about not being in the cooldown period - again, I understand that and it’s my fault. The email also claimed that the expected shipping won’t be until September, which is it?
Communication has been poor from 1001hobbies until I questioned for my money back.
Their lack of communication on something I spent a lot of money on is extremely disappointing when the company’s website claims that “[your] satisfaction is [their] priority.
I will not spend my money here again and urge others to look for other sources of products for their hobbies.
31 de julho de 2026
Avaliação não solicitada
Resposta da 1001hobbies.co.uk
Hello,
We sincerely apologize for the inconvenience caused by the delay to your pre-order and for the lack of communication regarding the changes to the expected shipping date.
We understand your disappointment and regret that your experience did not meet your expectations.
We invite you to contact our customer service team at contact@1001hobbies.co.uk so that we can review your order and situation in detail.
Best regards,
The 1001Hobbies Team
1001 hobbies
Good price for the model, dispatched and delivered delivered very quickly
28 de julho de 2026
Avaliação não solicitada
Resposta da 1001hobbies.co.uk
Hello,
Thank you for sharing your feedback. We’re pleased to hear that you were satisfied with the price of the model and the speed of the dispatch and delivery.
Thank you for your trust, and we hope to see you again soon.
Best regards,
The 1001Hobbies Team
Great service no problem s at all
3 de julho de 2026
Avaliação não solicitada
Resposta da 1001hobbies.co.uk
Hello,
Thank you very much for your positive feedback! We’re delighted to hear that you were satisfied with our service and that everything went smoothly.
We wish you lots of enjoyment with your hobby and hope to have the pleasure of serving you again soon.
The 1001hobbies Team
Ohhh what a surprise i contacted…
Ohhh what a surprise i contacted customer services as advised by 1001 hobbies on my previous post and what do I get another copied and pasted response like there previous they send me always by the same person Allison who I don't even think is real
Avoid at all cost
15 de julho de 2026
Avaliação não solicitada
Resposta da 1001hobbies.co.uk
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that you remain dissatisfied with your experience and that our previous responses did not meet your expectations.
We would like the opportunity to review your case in detail. Please contact us at contact@1001hobbies.co.uk with your order number so that we can investigate your situation and provide you with appropriate assistance.
The 1001hobbies Team
Garbage company save your time and your…
Garbage company save your time and your money... Already been in contact with your company would say just a waste of time and have opened up a case with PayPal
1 de julho de 2026
Avaliação não solicitada
Resposta da 1001hobbies.co.uk
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We would appreciate the opportunity to review your case and assist you further. Please contact us at contact@1001hobbies.co.uk with your order number so that we can investigate the situation and work towards a solution.
The 1001hobbies Team
Pleasure doing business.
Pleasure doing business.
Swift dispatch and model was well packaged.
2 de julho de 2026
Avaliação não solicitada
Resposta da 1001hobbies.co.uk
Hello Grant,
Thank you very much for your positive review.
We are delighted to hear that you enjoyed your experience with 1001Hobbies, as well as the fast shipping and the care taken in packaging your model.
Your satisfaction is our top priority, and we sincerely thank you for your trust.
We look forward to welcoming you back to 1001Hobbies soon.
The 1001Hobbies Team
amazing delivery speed and cheapest…
amazing delivery speed and cheapest price i could find.
1 de julho de 2026
Avaliação não solicitada
Resposta da 1001hobbies.co.uk
Hello Furniss,
Thank you very much for your positive review.
We are delighted to hear that you appreciated the fast delivery as well as our competitive prices.
Your satisfaction is our greatest reward and encourages us to continue providing a quality service to all enthusiasts.
Thank you for your trust, and we look forward to welcoming you back to 1001Hobbies soon.
The 1001Hobbies Team
Beware customs charges in the UK
The items I bought are without fault, however it was a surprise to have to pay customs charge of +£28.00 after paying about £8 00 for delivery, if a purchase is made from the UK it would an idea to inform of the extra charges, which makes buying from Amazon in the UK a better deal, otherwise happy with purchase as mentioned.
2 de julho de 2026
Avaliação não solicitada
Resposta da 1001hobbies.co.uk
Hello John,
Thank you for taking the time to share your feedback. We are delighted to hear that you are fully satisfied with the items you received.
We understand your comment regarding customs fees applied to orders shipped to the United Kingdom. These charges are related to customs procedures and current regulations, and unfortunately they are not directly determined by our company.
We have taken note of your suggestion regarding clearer information for our international customers in order to make the purchasing experience even more transparent.
Thank you for your trust, and we are pleased that your purchase met your expectations.
We look forward to welcoming you back to 1001Hobbies in the future.
The 1001Hobbies Team
This company are based in France and I…
This company are based in France and I live in the UK.
Their service and level of communication are second to none and I would definitely recommend them to any hobbyist out there.
Postage is very reasonable as well.
2 de julho de 2026
Avaliação não solicitada
Resposta da 1001hobbies.co.uk
Hello Pye,
Thank you very much for your positive review and recommendation.
We are delighted to hear that you appreciate the quality of our service, our communication, and our delivery solutions, including for international customers.
Your satisfaction as a customer based in the United Kingdom means a lot to us and encourages us to continue supporting enthusiasts around the world with a reliable service tailored to their needs.
Thank you for your trust, and we look forward to welcoming you back to 1001Hobbies soon.
The 1001Hobbies Team
Great Company and great products 5*
29 de junho de 2026
Avaliação não solicitada
Resposta da 1001hobbies.co.uk
Hello Devon,
We sincerely thank you for your feedback and for your excellent 5-star rating. We are delighted that our products and service fully meet your expectations. Your comment encourages us to keep moving in this direction.
We look forward to assisting you again very soon.
The 1001 Hobbies Team
Wrong size sent, all emails ignored.
Ordered a cyberpunk edgerunners shirt in large, it was dispatched late and I was sent small when I ordered large.
Made multiple attempts to contact the merchant, called the number on the website and it’s just an automated system that gives you no option to speak to anyone and disconnects you. I sent an email and got an automated response in French basically telling me to wait for a response, says at the bottom of the email that’s also in French, to use Google translate, of course I had to use Google translate to know that it said that.
I’ve sent multiple emails and I’ve received no response.
18 de junho de 2026
Avaliação não solicitada
Resposta da 1001hobbies.co.uk
Dear Dean,
We sincerely apologize for the situation you experienced regarding your order and for the inconvenience caused (incorrect size and delayed delivery). We fully understand your frustration.
Our team is currently handling your request and will get back to you as soon as possible with a suitable solution.
Kind regards,
The 1001hobbies Team
Great customer service and easy to…
Great customer service and easy to navigate site. Will order here again
5 de junho de 2026
Avaliação não solicitada
Resposta da 1001hobbies.co.uk
Hello Dann,
We sincerely thank you for your positive feedback. We are delighted that our customer service as well as the ease of navigation on our website met your expectations.
We will be happy to assist you again with your future orders.
The 1001 Hobbies Team
I was cautious of 1001hobbies.co.uk but...
I was cautious of 1001hobbies.co.uk, I had not heard of them before and when I sort reviews it said the company was actually French and support was bad… However, our experience was completely different! I emailed about a product beforehand to ask if it was genuinely in-stock - it was a hard to find Loungefly bag - an got a reply promptly saying it was the last one - I decided to pay with PayPal in case it was not legit, but the order was processed fast, and communication was great and it shipped very quickly - within just a few days the bag was in my wife's hands - it was genuine and in perfect condition. We were very happy - the price was great and it had been impossible to find anywhere else. All round it was a perfect experience.
5 de junho de 2026
Avaliação não solicitada
Resposta da 1001hobbies.co.uk
Hello,
Thank you very much for taking the time to share your experience.
We are delighted to hear that everything went smoothly, from your initial enquiry through to the delivery of your Loungefly bag. It is especially rewarding to know that we were able to help you find a hard-to-find item and that it arrived quickly, in perfect condition, and met your expectations.
Thank you for your trust and for giving us a chance. We hope to welcome you back to 1001Hobbies again soon!
Kind regards,
1001Hobbies Customer Service
Good overall
Got sent the wrong item and took a little while to resolve but I do now have the right item and, without asking, I received a voucher for the value of the item. A positive experience overall. Thanks
22 de abril de 2026
Avaliação não solicitada
Resposta da 1001hobbies.co.uk
Hello Hayday,
Thank you very much for your positive feedback!
We are delighted to hear that the situation has been resolved and that you have received the correct item.
We are also pleased that the goodwill gesture met your expectations. Your understanding and patience in such situations are truly appreciated by our team.
Thank you for your trust, and we wish you a wonderful rest of the day.
Kind regards,
The 1001hobbies Team
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