Richard was great however this was after 3 attempts to get in touch. I sent 2 requests online and received no response, so I rang. The phone message mentioned the 'support' email which I then used. Ri... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
It was a very straightforward process changing from AGL to 1st Energy. Still waiting for the app to populate with data from our smart meter but the app looks great and we should save $100 per month.
A empresa respondeu
It was easy to compare plans on line and 1st energy were quick to forward our plan documents
I'm so glad I switched to 1st Energy for my electricity needs. It was so easy and quick to join online, and their customer service was friendly and helpful. They have great rates and flexible plans th... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
Informações de contato
Level 4, 459 Little Collins Street, 3000, Melbourne, Austrália
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
4,6
Excelente
393 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very dishonest. Do not use.
Moved into the house 11 months ago. Received estimated bills of $843.92 which seemed about right for our usage. Then they did an actual read and we received a bill of $3815. So a total of $4659.58 for 11months electricity.
The house is a rural property with:
- No air-conditioning
- No heating
- Solar hot water
- Gas stove
- A lot of very large windows, so don't use lights much.
Appliances are;
- Fridge
- Dryer
- Washing machine
- Couple of lap tops etc
Checked the meter myself over two weeks, and we use one third of what they claim we use.
I notice a few other reviewers have had a similar experience.
Very dishonest. Do not use.
29 de janeiro de 2025
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
As I noted on Product Review we are very sorry to hear of your experience. I will look into this further to try and understand the situation. I can assure you whatever happened has nothing to do with dishonesty. We send you a bill using the meter read the distributor provides us. But could there be a faulty meter for example? There might be an issue that has caused this to happen.
Good helpful and friendly and cheaper
It helpful and cheaper for my family
29 de janeiro de 2025
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
Great to hear! Thank you for providing a review Taise.
I DISCUSSED MY POWER NEEDS AND GOT A GREAT DEAL!
THE MAN I DISCUSSED MY POWER SET WAS VERY HELPFUL. HAVING RECEIVED A 17% INCREASE FROM CURRENT ELECTRIC PROVIDER I LOOKED AND FOUND A OFFER CHEAPER THAT MY CURRENT RATES, PLUS THE EXTRA BONUS OF 5% ADDITIONAL DISCOUNT FOR PROMPT PAYMENT. A WINER TO BE SURE!
21 de janeiro de 2025
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
Thank you for taking time to provide a review Richard. Great to hear the feedback.
Excellent communication
From the moment the phone was answered I was treated very well and everything was explained simply and clearly . Hopefully the ongoing support is equally as efficient and reliable
13 de janeiro de 2025
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
Thank you for taking time to provide a review Rodney. We are thrilled to hear the feedback. I'm sure you will find the ongoing support just as good. :-)
Great friendly service
Great friendly service, very efficient, made it very easy to understand and comfortable to proceed with changing over to 1st Energy
21 de janeiro de 2025
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
Great to hear the feedback Tony. Thank you for taking time to provide a review.
Ash was super patient and helpful
Ash was super patient and helpful when going through my current rates and providing good advice .
10 de janeiro de 2025
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
Thank you for taking time to provide a review Kathryn. Great to hear the feedback.
Resposta da 1st Energy Pty Ltd
Thank you for taking time to provide a review CA. Much appreciated.
Will was very helpful and was able to…
Will was very helpful and was able to complete what I needed to be done
30 de dezembro de 2024
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
Thank you for taking time to provide a review Jacqui. Will will be thrilled with the feedback.
Efficiency
Agent was pretty thorough in providing information on the options and how we can save on energy costs.
23 de dezembro de 2024
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
Thank you for taking time to provide a review. Much appreciated.
Very informative.
Very informative. Efficient and knowledgeable.
27 de dezembro de 2024
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
Great to hear the feedback. Thank you for taking time to provide a review.
Fantastic customer service 1st Energy!
Fantastic customer service 1st Energy!
Changing supplier was made very easy - quick and painless, with all my questions answered.
13 de dezembro de 2024
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
We are so thrilled to hear the feedback Michael. Thank you for taking time to provide a review.
The salesperson was very helpful and…
The salesperson was very helpful and informative
15 de novembro de 2024
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
Thank you for taking time to provide a review Vicki. Great to hear the feedback.
He was really informative and gave me…
He was really informative and gave me all the information and was able to clarify and answer all the questions that I had.
18 de novembro de 2024
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
Thank you for taking time to provide a review. Great to hear the feedback!
Very pleasant & understanding .
Very pleasant & understanding of my needs , with no problems dealing with my issues .
18 de novembro de 2024
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
Thank you for taking time to provide a review Lyn. Great to hear the feedback.
Great customer service
19 de novembro de 2024
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
Thank you for taking time to provide a review Lucas. Much appreciated.
Easy peasy
Easy, he was knowledgeable and sorted it real quick.
24 de outubro de 2024
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
Thank you for taking time to provide a review Kim. Much appreciated.
Good helpful initial discussion
Good helpful initial discussion. I signed over to 1st Energy and am now feeling underwhelmed by the transition. Hopefully that changes soon.
21 de outubro de 2024
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
Thank you for taking time to provide a review. I'm sorry we have underwhelmed you with the transition. I would love to hear if there is anything we can do to redeem ourselves and if you have any particular feedback about the process that has contributed to your feeling. Please email me at sarah.landry@1stenergy.com.au Thank you!
Resposta da 1st Energy Pty Ltd
Thank you for taking time to provide a review Parveen. Much appreciated.
The way he talked and respond me is…
The way he talked and respond me is great.
And feeling very comfortable to communicate.
22 de outubro de 2024
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
Thank you for taking time to provide a review. Great to hear the feedback!
The comparison provided was fair and…
The comparison provided was fair and very practical
21 de outubro de 2024
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
Thanks for taking time to provide a review Manjesh.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.