I contacted Andrew James about a spare part for our ice cream maker. The company responded promptly and sourced the part in days. I fully expected to pay for the part and the postage. In the... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Hello, I’m pleased with the digital hand blender, having worked out for myself how to use it! The QR code didn’t work, the alternative link to instructions didn’t lead to instructions and my email to... Ver mais
A empresa respondeu
Easy clear ordering. Kept informed about delivery. I ordered an Andrew James 30cm multi cooker. It is amazing leaving food beautifully cooked. Price by ordering direct from site was great. Great qual... Ver mais
My wife and I run a community lunch club in our village. Unfortunately during the melee of laying on 25 Christmas lunches we lost the locking washer to our club's meat slicer. Despite the company not... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Our food mixers have been voted amongst the Top Ten in the UK by the Independent and our products have appeared on several TV programmes including Masterchef, Come Dine With Me and The Gadget Show. We have teams dedicated to unearthing and developing high quality inventive products, all of which are inspected and tested to the highest standards and specifications.
Informações de contato
Floor 3, 2 Lighthouse View, Spectrum Business Park, Seaham, SR7 7PR, Durham, Reino Unido
- 01913778358
- customerservices@andrewjamesworldwide.com
- andrewjamesworldwide.com
4,4
Excelente
12 mil avaliações
Respondeu a 72% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Exceptional customer service
Exceptional customer service, Katrina was extremely helpful in resolving our issue in a very timely manner
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Andrew James
Hello Paul,
Many thanks for taking the time to leave your 5 star Trustpilot review
I was delighted to read how Katrina from our Customer Services Team helped with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
Needed a replacement kettle filter for…
Needed a replacement kettle filter for my Andrew James kettle, which I couldn't source anywhere else. Kat was great responding to emails, and is sending out a replacement free of charge.. great customer service... thanks again
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Andrew James
Hello Annette
Many thanks for taking the time to leave your wonderful 5 star Trustpilot review.
I was delighted to learn how Kat from our Team helped with your recent enquiry.
Here at Andrew James we always place our customers at the heart of everything we do.
Best wishes
Keith - Group Customer Services Manager.
Replaced Slow Cooker Dial for Free
My slow cooker dial was missing and I contacted customer support for a replacement. They have just confirmed they’re sending me a new one in the post for free - much appreciated. Katrina was very helpful.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Andrew James
Hello SR
Many thanks for taking the time to leave your 5 star Trustpilot review.
Here at Andrew James we always place the customer at the heart of everything we do.
I was delighted this was the case with your recent enquiry.
Keith - Group Customer Services Manager
New bread bin
Bought retro bread very nice except the lid is not a very good fit and the edges are quite sharp. My old bread had a lid with rounded edges. Otherwise the new one is ok.
24 de novembro de 2025
Avaliação não solicitada
Resposta da Andrew James
Hello Barbara
Many thanks for taking the time to leave your valuable comments and feedback.
Here at Andrew James our customers feedback allows us to review and wherever required improve upon the products and services we offer.
Best wishes
Keith - Group Customer Services Manager
halogen bulb
Andrew James could not have been more helpful. They were very good.
26 de setembro de 2025
Avaliação não solicitada
Resposta da Andrew James
Hello Martin
Thanks for your kind words about your recent experience from our Team at Andrew James.
If we can assist with any further enquiries please feel free drop us a message - we'd love to hear from you.
Keith - Group Customer Services Manager
The very quick responce to my very…
The very quick responce to my very small enquiry ,
I am very impressed with the help
Not such a common thing these days ,there should be more customer help such as this these days
25 de novembro de 2025
Avaliação não solicitada
Resposta da Andrew James
Hello Steven
Many thanks for taking the time to leave your 5 star Trustpilot review.
Here at Andrew James we always place our customers at the heart of everything we do and I was pleased to read this was the case with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
problem with a recent purchase very quickly resolved
I had a problem with a recent purchase. It was the same as an item I had bought 3 years ago. It was resolved with incredible efficiency. No problem contacting Andrew James or achieving a resolution. That says something these days. I am increasingly determining who I buy from based on ease of access to a human being and quality of customer care. I will look out for Andrew James brands in future. I really can’t express just how quickly and effectively a problem with my purchase which related to something not turning as it should, was resolved.
18 de setembro de 2025
Avaliação não solicitada
Resposta da Andrew James
Hello Fiona
Many thanks for your 5 star Trustpilot review.
Here at Andrew James we believe the service we provide to our customers is different to that of other organisations and I was so pleased this was the case with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
I requested for assistance and…
I requested for assistance and information and received a versy fast reply & help.
1 de novembro de 2025
Avaliação não solicitada
Resposta da Andrew James
Hello
Many thanks for taking the time to leave your valuable Trustpilot review.
I was delighted to read your recent enquiry was handled quickly by our Team.
Keith - Group Customer Services Manager
Truly excellent after sales service
Truly excellent after sales service once I’d made the online connection. Through email exchanges Katrina sourced the replacement I needed. Makes me much more likely to buy more Andrew James products
4 de novembro de 2025
Avaliação não solicitada
Resposta da Andrew James
Hello Alan
Many thanks for your kind words about the excellent after sale service provided by Katrina from our Team.
Here at Andrew James we always place our customers at the heart of everything we do.
I do hope you visit our website again very soon to check out our great range of products.
Keith - Group Customer Services Manager
Andrew James Customer Service Spare Parts
I recently purchased a second hand Andrew James meat grinder for dog food preparation and found it to be missing a vital part. I contacted Andrew James Customer Service and Nicole couldn't have been more helpful and efficient in sourcing a spare and arranging delivery.All in all great service from Nicole, especially considering I was a second hand buyer. Thank you Nicole and Andrew James!
31 de outubro de 2025
Avaliação não solicitada
Resposta da Andrew James
Hello Toby
Thanks for taking the time to leave your 5 star comments.
Here at Andrew James we always place our customers at the heart of everything we do and I was delighted to read Nicole achieved this will your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
2 halogen ovens got misplaced by the…
2 halogen ovens got misplaced by the delivery company Evri, if it was not for Nicole who arranged for a different company, I would still be waiting, many thanks to Nicole excellent support and service
31 de outubro de 2025
Avaliação não solicitada
Resposta da Andrew James
Hello Richard
Many thanks for taking the time to leave your valuable feedback.
Here at Andrew James we understand on rare occasions things may not go to plan and when this happens we always act quickly to help our customers.
I was delighted to read Nicole achieved this with your recent enquiry.
Keith - Group Customer Services Manager
Excellent customer service
We have a bread machine from Andrew James. It is about 5 years old and well used so the paddle stopped working properly. Tried to find a replacement tin on the web to no avail so emailed Andrew James customer service to see if I could buy one direct from them. Kat from Andrew James contacted me next morning for some more details. She was amazing and kept me informed at all times. She managed to not only source a replacement tin from their service department but sent it out free of charge. This level of excellent customer service is so rare these days.
10 de outubro de 2025
Avaliação não solicitada
Resposta da Andrew James
Hello Richard
Many thanks for your wonderful comments about your recent experience with Andrew James.
At Andrew James we believe the service we deliver to our customers is different to that of other organisations and I was delighted to read this was the case with your enquiry handled by Kat.
Best wishes
Keith - Group Customer Services Manager
customer service
I have to say I received the best customer service from Katrina, thank you so very much .
15 de outubro de 2025
Avaliação não solicitada
Resposta da Andrew James
Hello Kath
It was wonderful to read your 5 star Trustpilot review about the recent service you received from Kat within our Customer Services Team.
Kat is a real star when it comes to looking after our customers and their enquiries.
Best wishes
Keith - Group Customer Services Manager.
Our Andrew James ice maker
Our Andrew James ice maker, sourced via Amazon, lasted a few months before making a terrible grinding noise, plus malfunctioning scoop, getting ice cubes stuck. Complained to Amazon who said as fulfillment was by Andrew James, they and I could message them, but they themselves could not refund or replace. I messaged AJ twice, HAVE BEEN totally ignored, no response whatsoever. Bad product, worse service.
UPDATE 20/10 I believe you were contacted twice via the ‘message seller’ function on Amazon by myself, and by their CS also.
Out of desperation, we contacted Amazon again a few days ago, and whilst the first time I reported the fault, they said they were UNABLE to refund or replace as the order had not been fulfilled by them, this time they agreed to refund us in full.
The troubleshooting tips I have now been sent by AJ seem irrelevant and unhelpful, as the motor is grinding, and we know how to keep it topped up with water and look after it.
We will be buying a different brand to replace it.
1 de agosto de 2025
Avaliação não solicitada
Resposta da Andrew James
Dear Elizabeth
Many thanks for your Trustpilot review.
Here at Andrew James we always welcome our customers comments and feedback however your review certainly came as a surprise to us for the following reasons :
1) our products are supported by a two year fixed warranty period which in the rare event a fault occurs with a product it provides our customers with peace of mind. Amazon control the first years warranty under the Consumer Rights Act of 2015 and have the ability to offer a refund.
2) every message received into our Customer Services Team has the courtesy of an immediate acknowledgement back to the customer confirming safe receipt of the message. Every message is responded to - we never ignore or fail to reply to a customers message.
3) from the additional information provided on your Trustpilot review we have no record of any contact from you under that email address.
Here at Andrew James we are proud of our excellent rated service we provide to our customers therefore one of our Leadership Team have written to you in a bid to understand your review comments further as well as establishing if we can assist in any way.
Regards
Keith - Group Customer Services Manager.
Don't buy 3L Airpot Hot water dispenser…
I bought Andrew James 3L Airpot Hot water dispenser with vacuum 2 years ago then it lost function. Cannot retain heat. It cannot be repaired or replaced as 2 years warranty just ended.
Don't buy it as it just lasts 2 years, which is not what I expected of a stainless steel vacuum flask.
5 de setembro de 2025
Avaliação não solicitada
Resposta da Andrew James
Dear Chan
Many thanks for your Trustpilot review.
At Andrew James we always welcome our customers comments and feedback as they allow us to review and wherever required improve upon the products and services we offer.
Customer feedback also allows us as an organisation to provide a balanced and accurate response to the feedback left - something which Trustpilot encourage us to do.
I was sorry to learn of the rare issue with your Hot Water Dispenser.
At Andrew James we are immensely proud of our product range and the products supporting warranty scheme.
Our products are supported by a 2 year fixed warranty scheme which in the rare event that a fault does occur provides our customers with peace of mind.
Having reviewed your correspondence with our Customer Services Team your product was purchased in April 2023 meaning at the point of your contact your warranty had expired by some 5 months and not just expired as indicated.
It only leaves me to offer my sincere and personal apologies for your perception of our products.
Keith - Group Customer Services Manager
Resposta da Andrew James
Hello Mark
Many thanks for taking the time to leave your 5 star Trustpilot review about the recent good service you received from Andrew James.
Best wishes
Keith - Group Customer Services Manager
Brilliant customer service
Brilliant customer service. Kat was extremely helpful and prompt in her correspondence. I was looking for dehydrator sheets that dont seem to be stocked anymore. She managed to track down two packs in the warehouse and sent these free off charge. Amazing service - thank you!
3 de setembro de 2025
Avaliação não solicitada
Resposta da Andrew James
Hi Jamie
Many thanks for your Trustpilot review which is very important to us.
Here at Andrew James we believe the service we provide to our customers is different to that of other organisations and I was delighted to read this was the case with your recent enquiry.
Keith - Group Customer Services Manager
Excellent Customer Service
I contacted customer services by email, had fast and helpful responses. We had broken a jug from one of their fabulous range of coffee makers,......a replacement is on its way! Really impressed, thank you Katrina!
29 de agosto de 2025
Avaliação não solicitada
Resposta da Andrew James
Hello Mary
It was wonderful to read your 5 star comments regarding the excellent customer service you recently received from Katrina within our Team.
Here at Andrew James we are very proud of our Customer Service Team and how they always look after our customers so well.
With best wishes
Keith - Group Customer Services Manager
Amazing customer service
I have been corresponding with Katrina at Andrew James and she has been a most helpful and considerate person and a great representative of the company.
My halogen oven had developed a problem with the fan and despite being out of warranty, Katrina was able to provide a replacement part, free of charge.
Such customer service is quite rare these days and without Katrina’s help I would have had to throw the oven away and find a replacement. Thank you
28 de agosto de 2025
Avaliação não solicitada
Resposta da Andrew James
Hello Denis
Many thanks for your wonderful comments about Katrina from our Customer Services Team.
Katrina and her colleagues always love delivering the amazing customer service you experienced.
Kindest regards
Keith - Group Customer Services Manager
What made this experience great product and after sales service so good is…
What made this experience so good is that Katrina in the customer service department showed that the backup service is every bit as good as the product and they were able to supply a new blade as requested and I would not hesitate to recommend this company
28 de agosto de 2025
Avaliação não solicitada
Resposta da Andrew James
Hello Nigel,
Many thanks for taking the time to leave your Trustpilot review.
Here at Andrew James we believe the service we provide to our customers is different to that of other organisations and I was delighted to read this was the case with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager.
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