I purchased 6 items from the new fuse collection and the fit and quality is so nice! I absolutely loved the experience at the pop up shop in November and thought the customer service was unmatched.... Ver mais
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Veja o que dizem as avaliações
Really disappointed tbh. The PJ bottoms arrived with some VERY questionable stains in the crotch area!! I'm only used to leaving good reviews but actually disgusted at what looks like discharge stains... Ver mais
A empresa respondeu
My daughter is obsessed by these collections, and has lots of Angelle collections stuff, over 20 pieces. All of them are great quality material and even better attention to detail on things like wordi... Ver mais
I ordered 2x Hey Sis Mocha hoodies spending over £100 so my sister and I could be matching for Christmas. I then received my parcel to find only 1 hoodie had been sent with no delivery note or pickin... Ver mais
Detalhes da empresa
Escrito pela empresa
Angelle Collection was created after founder Ellenor Darby saw a gap in the market for what she felt was truly missing from her wardrobe - luxury, high quality, flattering, cosy & comfortable loungewear that she didn’t have to pay the designer price tag for. Angelle aims to serve the women of the world who require the perfect outfit to pop to the shops, have a cup of tea with friends or a night in on the sofa in style.
Informações de contato
2,7
Ruim
494 avaliações
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Oversell their stock or just don’t send it
Ordered 3 items on Boxing Day, waited 10 days and still didn’t receive any notification of the items being shipped so I contacted customer service. They apologised and said this is due to the breeze romper being out of stock so the asked if I wanted the romper to be refunded or the whole order. I got back to them 24hours later and advised i wanted the whole order refunded (as I only really ordered for the romper) for them to then say they can’t refund me for it all as it’s already gone to the shipping stage (even tho yesterday I was offered a full refund)!!! I was then advised I can return the items once received and they will refund my postage.
The items arrive a few days later but oh wait only 1 item was included. I’ve emailed in 3 times in the last 8 days to request a refund for the MISSING item in my order and I have just been ignored.
Will not be ordering again! Do not recommend!!!!
18 de janeiro de 2022
Avaliação não solicitada
Resposta da Angelle Collection
Hi Amber,
I hope you are well.
I am so sorry to hear that you did not receive your full order.
Please can you confirm the order reference you are referring too ? I can then ensure that a full refund is issued for all missing items if this has not already been actioned.
We sincerely apologise again for the inconvenience caused and hope you have a lovely day!
Kindest Regards,
Angelle collection.
Made an order beginning of December…
Made an order beginning of December still hasn’t arrived. Owner is also a racist. So will be requesting a refund.
18 de janeiro de 2022
Avaliação não solicitada
Resposta da Angelle Collection
Hi Chloe,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference for the missing order?
I can then look further into this for yourself and ensure that a refund is issued for the missing order if this has not already been actioned.
I look forward to hearing back from yourself and hope you have an amazing day!
Kindest regards,
Angelle collection
If I could give 0 stars I would
If I could give 0 stars I would. Seems like I’m one of many with the same complaint. I also ordered a large order on Boxing Day and only received 1 item! The rest is missing and like everyone else I’ve messaged and emailed with no response. Sounds like this company like to take your money and think it’s acceptable to send you one item! Whether your having a hard time in regards to your personal life or not this is a business and customers have paid for items!
Let’s hope trading standards get involved and do something about this! AVOID AND DO NOT BUY UNLESS YOUR WILLING TO PAY FOR ITEMS THAT NEVER TURN UP!
17 de janeiro de 2022
Avaliação não solicitada
Resposta da Angelle Collection
Hi,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference affected along with the specific items which are missing from this order?
I can then look further into this for yourself and ensure that a refund is issued for the missing items if this has not already been actioned.
I look forward to hearing back from yourself and hope you have an amazing day!
Kindest regards,
Angelle collection
Missing half of the items from the order
I did an order on Boxing Day and the order arrived this Friday (almost 3 weeks later) and half of the items that I ordered are missing. The 4 things that did arrive happen to be the cheapest items. I was not made aware of this when it was dispatched so I need a refund - yet no one is replying to any emails or DMs. I have seen on their Instagram in the comments that hundreds of people are experiencing the same problem and are having to escalate it with PayPal or their bank. TERRIBLE service!
17 de janeiro de 2022
Resposta da Angelle Collection
Hi,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference affected along with the specific items which are missing from this order?
I can then look further into this for yourself and ensure that a refund is issued for the missing items if this has not already been actioned.
I look forward to hearing back from yourself and hope you have a wonderful day!
Kindest regards,
Angelle collection
Disappointing
Placed an order at the beginning of December, after waiting a ridiculous amount of time for my order to arrive the incorrect item turned up. Customer service resolved this pretty swiftly and a refund was issued.
However, I then placed another order as part of the Boxing Day sale. Clearly all items are returned stock/old stock that’s been found. Items arrived with tags missing and in the incorrect packaging. YET AGAIN!! I received an incorrect item. I contacted customer service immediately and here I am two weeks later waiting for the issue to be resolved. I did get a response, in which customer service told me I had to pay to return the incorrect item to then get a refund. Sorry, but when you pay for the Initial shipping I do not expect to pay return shipping costs when it isn’t an item I ordered. Not sure what’s changed considering the first time a returns label was issued right away. This time I’ve been fobbed off with excuses that “they must check with the warehouse”. Quit with the excuses and actually help customers considering your team are incompetent.
Oh and considering the owner has been absolutely destroyed on social media the last few weeks, you’d think her staff would want to help the few customers that are still ordering!
16 de janeiro de 2022
Avaliação não solicitada
Resposta da Angelle Collection
Hi,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
Please can you confirm if you have now received a refund for your returned items and postage ?
If not, I can confirm that we would be more than happy to reimburse the return postage cost, Please can you confirm if you have access to a printer ? if so we can email across a Pre-Paid returns label, if not you can always email a picture of the returns postage cost and we would be happy to refund this.
I look forward to hearing back from yourself and hope you have an amazing day!
Kindest regards,
Angelle collection
Ordered numerous items in the Boxing…
Ordered numerous items in the Boxing Day sale and missing a top. Haven’t received a reply from their shocking customer service. Not to mention the disgusting tweets from the owner.
16 de janeiro de 2022
Avaliação não solicitada
Resposta da Angelle Collection
Hi Megan,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference affected along with the specific items missing from this order ?
I can then ensure that a refund is issued for the missing items if this has not already been actioned.
I look forward to hearing back from yourself and hope that you have a lovely day!
Kindest regards,
Angelle collection
AVOID
I ordered from the Boxing Day sale before all the drama… I ordered the matching nova set and only the trousers arrived which were massive, and no jumper. I have emailed customer service and haven’t heard anything in 5 days. I can see loads of others are missing items from their order which is shocking that there was no email sent to anyone and no automatic refunds for missing items which many other brands would do.
16 de janeiro de 2022
Avaliação não solicitada
Resposta da Angelle Collection
Hi Sophie,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference affected along with the specific items missing from this order ?
I can then ensure that a refund is issued for the missing items if this has not already been actioned.
I look forward to hearing back from yourself and hope that you have a wonderful day!
Kindest regards,
Angelle collection
Ordered on the 26th of December in…
Ordered on the 26th of December in order to give to my friend today on the 16th of January-has not arrived yet I have received 4 emails asking me to review my order on trust pilot. My friend now doesn't want these due to the recent tweets and so I have asked for a refund and am waiting a response...
16 de janeiro de 2022
Resposta da Angelle Collection
Hi Rebecca,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference for the order which has not arrived?
I can then ensure that a refund is issued for the missing items if this has not already been actioned.
I look forward to hearing back from yourself and hope that you have an amazing day!
Kindest regards,
Angelle collection
Amazing service and high quality…
Amazing service and high quality products. Will definitely be purchasing with Angelle Collection again in the future.
15 de janeiro de 2022
Avaliação não solicitada
Resposta da Angelle Collection
Hi Zoltan,
I hope you are well.
Thank you for your review.
We are continuously working to ensure our customer service and products are the best quality they can possibly be, so it is great to receive such positive feedback!
We are so glad to hear that you are happy with your products purchased and have had a good experience with Angelle collection.
Have a lovely day!
Kindest regards,
Angelle collection
Poor communication and care
Ordered over the Xmas period, no email back until recently which was just a refund for one item, when I emailed to ask why, they said one item wasn't in stock,well it was when I ordered, they were gifts, I can't give one without the other! Awful customer care and communication, won't order again!
15 de janeiro de 2022
Avaliação não solicitada
Resposta da Angelle Collection
Hi,
I hope you are well.
Thank you for getting back in touch. I completely understand your disappointment and we cannot apologise enough that this has happened - This is unfortunately an issue that has affected a large amount of our customers in result it has been made difficult for us to contact each and every customer with the specific item details that have been affected within a timely manner, I understand this is in no way an excuse however I hope you can understand
I am so sorry to hear that you have not had a good experience with Angelle, I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
I hope this helps and that you have an amazing day!
Kindest regards,
Angelle collection
Lost my money, very poor quality
Took 13 working days to arrive.
Half my order didn’t turn up, and what did come had a big rip in it. It’s very poor quality, definitely not luxury as stated. Waste of money, can’t get hold of anyone there to get my money back for what didn’t arrive.
DO NOT USE!
15 de janeiro de 2022
Avaliação não solicitada
Resposta da Angelle Collection
Hi Jessica,
I hope you are well.
I am so sorry to hear that you have not only had a bad experience with Angelle, but have also received a faulty item, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference along with the specific items which were missing or faulty?
I can then ensure that a refund is issued for the missing items if this has not already been actioned and look further into the faulty item received.
I look forward to hearing back from yourself and hope that you have a lovely day!
Kindest regards,
Angelle collection
Half of my order is missing and I’ve…
Half of my order is missing and I’ve yet to hear from customer service.
Ok so I heard from customer service - after contacting them MULTIPLE times, they finally responded and said they were out of stock of the items that didn’t come with my order. They said the stock issues were only just coming to light as they were sending out orders, but for some reason it took them 3 weeks to tell me this. Absolutely ridiculous from a clothing brand. To make it worse, I ordered 2 pyjama sets, two tops and two shorts, all sold separately. So when I placed the order I ordered the full sets, for them to send them and then tell me that the bottoms had been oversold!!! As well as a hoodie, dressing gown and bag I had ordered. So I now have two pyjama tops without bottoms. Which BTW I’m really glad I got them in the sale because they were so overpriced for the abysmal quality. Do not shop here.
14 de janeiro de 2022
Resposta da Angelle Collection
Hi Hannah,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
I hope this helps and that you have a wonderful day!
kindest regards,
Angelle collection
Sadly disappointing
Really wanted to love my experience but unfortunately my order was missing items and I’ve been waiting days to hear back about returning items. The products are great quality but unfortunately Angelle collection oversold on an item I ordered, were slow dispatching my order and customer service hasn’t been at all timely which is massively disappointing. Returns process also seems unnecessarily slow.
14 de janeiro de 2022
Resposta da Angelle Collection
Hi Katie,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
I hope this helps and that you have an amazing day!
Kindest regards,
Angelle collection
Order took a while to ship and when it…
Order took a while to ship and when it arrived an item was missing and I am still waiting for a reply from the company.
14 de janeiro de 2022
Resposta da Angelle Collection
Hi,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference along with the specific item which was not received?
I can then ensure that a refund is issued for the missing items if this has not already been actioned.
I look forward to hearing back from yourself and hope that you have an amazing day!
Kindest regards,
Angelle collection
Terrible customer service
Terrible customer service! I placed an order and only one item received! Emailed company who sent an automated reply saying I’d receive an email back in 2/3 days! I am currently on day 5 and no email has been sent back to me about my missing items! Not happy they have taken my money and not given me my goods! Just what you need when receiving maternity pay and treated yourself at Christmas time!!
14 de janeiro de 2022
Avaliação não solicitada
Resposta da Angelle Collection
Hi,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference along with the specific item which was not received?
I can then ensure that a refund is issued for the missing items if this has not already been actioned.
I look forward to hearing back from yourself and hope that you have an amazing day!
Kindest regards,
Angelle collection
I’m sorry but the quality is just…
I’m sorry but the quality is just amazing babe? The material is nice and thick and I was pleasantly surprised about the padded Bobbie area. I’ve removed 1 point solely for the fact that it took about 10+ days to be delivered, but I did order it on Boxing Day (I’m sure they mentioned a delay during this time). Am I being too harsh?
14 de janeiro de 2022
Resposta da Angelle Collection
Hi Oyin,
I hope you are well.
Thank you for your review.
We are continuously working to ensure our customer service and products are the best quality they can possibly be, so it is great to receive such positive feedback!
We are so glad to hear that you are happy with your products purchased and have had a good experience with Angelle collection.
Have an amazing day!
Kindest regards,
Angelle collection
Very happy thank you
Clothes fit well, very comfortable and very happy thank you 😊 had a few issues with 2 orders items were missing but customer service swiftly resolved for me so was happy thank you
14 de janeiro de 2022
Resposta da Angelle Collection
Hi Louisa,
I hope you are well.
Thank you for your review.
We are continuously working to ensure our customer service and products are the best quality they can possibly be, so it is great to receive such positive feedback!
We are so glad to hear that you are happy with your products purchased and have had a good experience with Angelle collection.
Have a wonderful day!
Kindest regards,
Angelle collection
No sign of my order!
It's now been well over 10 working days and still no sign of my order nor any communication regarding the delay. So sadly I can't review the actual products because I've not received them! Absolutely love Angelle Collection and have several pieces from previous collections but I don't think I'll be ordering again. Seems a lot of people are having the same problems which is a real shame.
Update - has been over a month now since I placed the order, still no communication and no response to either of the two emails I've sent!
14 de janeiro de 2022
Resposta da Angelle Collection
Hi Casey,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference along with the specific item which was not received?
I can then ensure that a refund is issued for the missing items if this has not already been actioned.
I look forward to hearing back from yourself and hope that you have an amazing day!
Kindest regards,
Angelle collection
2 out of 3 items did not arrive
14 de janeiro de 2022
Resposta da Angelle Collection
Hi Claire,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference along with the specific item which was not received?
I can then ensure that a refund is issued for the missing items if this has not already been actioned.
I look forward to hearing back from yourself and hope that you have a lovely day!
Kindest regards,
Angelle collection
Missing items/ no response to email
Package arrived with 3 items missing from my order, emailed customer services who said there is a 2-3 working day response time however I’m now on day 5 with no response still.
14 de janeiro de 2022
Resposta da Angelle Collection
Hi Rhi,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference along with the specific item which was not received?
I can then ensure that a refund is issued for the missing items if this has not already been actioned.
I look forward to hearing back from yourself and hope that you have a wonderful day!
Kindest regards,
Angelle collection
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