I purchased 6 items from the new fuse collection and the fit and quality is so nice! I absolutely loved the experience at the pop up shop in November and thought the customer service was unmatched.... Ver mais
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Veja o que dizem as avaliações
Really disappointed tbh. The PJ bottoms arrived with some VERY questionable stains in the crotch area!! I'm only used to leaving good reviews but actually disgusted at what looks like discharge stains... Ver mais
A empresa respondeu
My daughter is obsessed by these collections, and has lots of Angelle collections stuff, over 20 pieces. All of them are great quality material and even better attention to detail on things like wordi... Ver mais
I ordered 2x Hey Sis Mocha hoodies spending over £100 so my sister and I could be matching for Christmas. I then received my parcel to find only 1 hoodie had been sent with no delivery note or pickin... Ver mais
Detalhes da empresa
Escrito pela empresa
Angelle Collection was created after founder Ellenor Darby saw a gap in the market for what she felt was truly missing from her wardrobe - luxury, high quality, flattering, cosy & comfortable loungewear that she didn’t have to pay the designer price tag for. Angelle aims to serve the women of the world who require the perfect outfit to pop to the shops, have a cup of tea with friends or a night in on the sofa in style.
Informações de contato
2,7
Ruim
494 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
avoid.
gutted to find out the face of this brand is a classist, homophobic, fatphobic woman who edits pictures of her baby. other than that the clothes are good but won’t be supporting the brand again after finding this out.
14 de janeiro de 2022
So disappointed
So disappointed. One item was missing from my order and another was faulty. Not the first time I’ve had issues with them. Won’t be ordering again.
14 de janeiro de 2022
Resposta da Angelle Collection
Hi,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference for the missing items along with the specific item which was not received and which were faulty?
I can then ensure that a refund is issued for the missing items if this has not already been actioned and can look further into the faulty item received.
I look forward to hearing back from yourself and hope that you have an amazing day!
Kindest regards,
Angelle collection
Good quality and fast delivery
14 de janeiro de 2022
Resposta da Angelle Collection
Hi Kendice,
I hope you are well.
Thank you for your review.
We are continuously working to ensure our customer service and products are the best quality they can possibly be, so it is great to receive such positive feedback!
We are so glad to hear that you are happy with your products purchased and have had a good experience with Angelle collection.
Have an amazing day!
Kindest regards,
Angelle collection
Never received my items but was given a…
Never received my items but was given a full refund including a 20% off voucher for my next purchase.
14 de janeiro de 2022
Delivery came very quick after ordering
14 de janeiro de 2022
Resposta da Angelle Collection
Hi Meagan,
I hope you are well.
Thank you for your review.
We are continuously working to ensure our customer service and products are the best quality they can possibly be, so it is great to receive such positive feedback!
We are so glad to hear that you have had a good experience with Angelle collection.
Have a lovely day!
Kindest regards,
Angelle collection
I love this brand
I love this brand! Can’t wait to see your 2022 collections! Xx
14 de janeiro de 2022
Resposta da Angelle Collection
Hi Charlotte,
I hope you are well.
Thank you for your review.
We are continuously working to ensure our customer service and products are the best quality they can possibly be, so it is great to receive such positive feedback!
I can confirm that we have some new and exciting collections coming up this March which will offer lots of newly designed clothing !
Have an amazing day!
Kindest regards,
Angelle collection
I am actually quite saddened that I…
I am actually quite saddened that I have to write such a bad review. But I have placed two orders on the 30th of November and up until this day haven't received anything. I am running two appeals now, to get my money back. What I don't get about this is: If something went wrong fine, these things happen but why not e-mail customers and just give their money back. Now you are losing customers that do not trust shopping here ever again. Shame, because I liked the clothes.
13 de janeiro de 2022
Avaliação não solicitada
Resposta da Angelle Collection
Hi Sade,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference for the orders which were not received?
I can then ensure that a refund is issued for the missing items if this has not already been actioned.
I look forward to hearing back from yourself and hope that you have a wonderful day!
Kindest regards,
Angelle collection
***My review has nothing to do with…
***My review has nothing to do with what’s happened recently***
Let’s start of with the hyped up
Boxing Day sale……🙄 was about to check out and the website crashed!
Turns out that whoever runs the website for angelle collection buggered the prices up….15 minutes later after refreshing the page…..the website comes back but guess what…the prices have doubled
Anyway!! Continued with my order and checked out although the postage fee seems high
Received “all” my order
Slumber pyjamas starting to bobble
Luna tee had some sort of pink splash back on the side of the top
I know it’s sold as “lounge/oversized” but the trouser length on the size small is ridiculous!
I’m glad I didn’t pay the full price as it seems to be way over priced for what is it and also the customer service seems to be quiet so getting money back or a return sounds like a ball ache!
11 de janeiro de 2022
Avaliação não solicitada
Resposta da Angelle Collection
Hi Amber,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
Please can you confirm if any items were returned ? If so, please can you confirm the order reference along with the specific item which was not received?
I can then ensure that a refund is issued for the returned items if this has not already been actioned.
I look forward to hearing back from yourself and hope that you have an amazing day!
Kindest regards,
Angelle collection
racist 💩💩💩💩💩
11 de janeiro de 2022
Avaliação não solicitada
Had a dispatch email saying they had a…
Had a dispatch email saying they had a stock error and one item from my order was available, but the other 3 were. Order came and I’ve only received 1 item from my order. Contacted customer service and still haven’t had a reply, been 2 weeks
11 de janeiro de 2022
Avaliação não solicitada
Resposta da Angelle Collection
Hi Freya,
I hope you are well today.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference along with the specific items which are missing ?
If easier you are more than welcome to email these details across to hello@angellecollection.com
I look forward to hearing back from yourself and hope you have an amazing day!
Kindest regards,
Angelle collection
Elle Darby is a self admitted racist
Elle Darby is a self admitted racist. And her products and promotions reflect her racist views. Boycott this rubbish.
11 de janeiro de 2022
Avaliação não solicitada
Don’t bother.
Awful awful website to order from, placed an order on Boxing Day paid the delivery charge of £5…Over 2 weeks later my order still hadn’t arrived, I sent an email to customer service to ask where my order was… I had a response a couple of days later telling me they have “over sold” on stock and that they were “sorry” and did I want to cancel my order. Ofcourse I didn’t want to cancel my order or I wouldn’t have ordered in the first place. (Quick enough to take my money at checkout even though they had “over sold” but I was still able to purchase it) I was then later that week sent a “dispatched” email which stated all 4 items I had purchased were on there way to me, I have now received my order and only 2 items have arrived. Customer service, delivery are all totally shocking, I will not be ordering from this website again.
10 de janeiro de 2022
Avaliação não solicitada
Resposta da Angelle Collection
Hi Ella,
I hope you are well today.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
I hope this helps and that you have a wonderful day.
Kindest regards,
Angelle collection
don’t bother with this brand!!
*Nothing to do with issues that are happening with Elle and Connor right now.*
I ordered from the Boxing Day sale, delivery was delayed due to a stock issue of one of my item. Got a refund for this piece & for the delivery. My other items arrived, and was missing an item!! Not happy, as I now only have one part of my matching set.
Things are too oversized and quality isn’t great either. Do not pay full price for anything (if you did want to order.)
10 de janeiro de 2022
Avaliação não solicitada
Do not recommend
Regardless of recent events with the owners of the company. I have received my first order from them missing an item. This does not look good for a ‘luxury loungewear brand’. Also the bralette I received is sooo thin you get better quality from Primark.
10 de janeiro de 2022
Avaliação não solicitada
Resposta da Angelle Collection
Hi Georgia,
I hope you are well today.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
We spend so long designing our items to be the best possible quality they can be and we are so disappointed to see this.
If easier you are more than welcome to email these details across to hello@angellecollection.com
I look forward to hearing back from yourself and hope you have a wonderful day!
Kindest regards,
Angelle collection
Very upset and disappointed!
Very upset and disappointed with the tweets that have recently surfaced.
I will no longer be supporting/following this brand, Elle Darby or Connor Swift.
Racism, homophobia, ableism, weight shaming and hatred towards animals is completely unacceptable!!
10 de janeiro de 2022
Avaliação não solicitada
Racists.
I ordered clothes from this brand and they were over sized, also fell apart after a few washes. Oh and to add to my dismay turns out the owners are racist, homophobic, fat phobic…..absolutely DISGUSTING.
9 de janeiro de 2022
Avaliação não solicitada
Size of clothing not accurate and…
Size of clothing not accurate and colours don't match what's shown on website
9 de janeiro de 2022
Avaliação não solicitada
Resposta da Angelle Collection
Hi Terri,
I hope you are well.
I can confirm that there was a change in the size guide at the end of November, please see below the link to the most updated size guide for Angelle collection:
https://angellecollection.com/pages/size-guide
I hope this helps and that you have a lovely day!
Kindest regards,
Angelle collection
racist company and make fun of dissabilities etc
do not use this company they are racist make fun of people with dissabilities as she used the M word in her rhianna tweet,also fat shame people and right harmful things towards animals.....this company deserves to go under...nobody buy from these vile people
9 de janeiro de 2022
Avaliação não solicitada
Nightwear form here is terrible!
I bought the PJ’s front here and wore them and washed as the label says, they bobbled and bitty and awful quality, they cost a lot of money too so I’m not impressed at all. I emailed customer service and got 10% off my next order and was basically told it was my fault. Never ordering again.
9 de janeiro de 2022
Avaliação não solicitada
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