We have been delighted with our orders from Arture . We love the sleek and stylish designs we have purchased for our home . Great customer service , and very well packaged products ensure our items ar... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Ich habe bei Arture Lights zwei Lampen bestellt (#8721 und #8723) und dann Ware aus China bekommen. Die Lampen waren schlecht verarbeitet, deswegen habe ich sie zurückgeschickt. Die Rücksendung muss... Ver mais
A empresa respondeu
Be aware UK buyers‐ this outfit is NOT based in UK even though they say (lie) they are so if something goes wrong returning for refund will be to China at your own expense and good luck getting that... Ver mais
A empresa respondeu
Ho recentemente acquistato una lampada nel negozio online Arturelights. Il loro sito web era facile da usare e ha reso semplice la ricerca della lampada per me perfetta. Sono rimasto stupito dalla r... Ver mais
A empresa respondeu
2,0
Ruim
210 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Led-lamp voldoet niet aan geadverteerde gebruiksduur
De led tafellamp die volgens de website 16 - 20 uur op één lading zou moeten werken, is na 6 uur al leeg. Dat staat ook in de gebruikshanleiding die bij de lamp gevoegd wordt.
De klantenservice blijft zeuren om filmpjes die het mankement aantonen.
De lamp voldoet niet aan wat geadverteerd werd. Daarom wil ik de lamp kunnen terugsturen en mij geld terug. De klantenservice blijft restitutie traineren, ondanks de 30-days-money-back garantie.
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Arturelights
Beste Cees,
We hebben je feedback genoteerd en begrijpen volledig je frustratie met de Luminous Elegance lamp. We hebben contact met je gehad om verschillende oplossingen aan te bieden, waaronder een vervangend product, winkeltegoed of een terugbetaling na het retourneren van het product volgens ons beleid.
We streven ernaar om onze klanten te ondersteunen en bieden verschillende opties om problemen snel op te lossen. We hebben samen met jou gewerkt om ervoor te zorgen dat we jouw zorgen aanpakken.
Als je verder wilt gaan met de retour, zorgen we ervoor dat alles snel geregeld wordt.
Met vriendelijke groet,
Het Arturelights Team
Pendant lamp received was as per…
Pendant lamp received was as per description and of very good quality compared to similar lamps I ordered from another supplier.
Product was very well packed, and even beautifully packed.
I have ordered some new lamps as I trust this company, now my favorite for lamps orders.
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Ade,
Thank you so much for taking the time to leave such a glowing review! We’re thrilled to hear that you are happy with your pendant lamp and that it exceeded your expectations. Your feedback means the world to us, and we’re especially grateful for your kind words about our product quality and packaging.
We’re honored that you’ve chosen us as your go-to company for lamps, and we can’t wait to deliver even more beautiful lighting for your home in the future. If there’s anything else you need or any way we can assist you, please don’t hesitate to reach out.
Thanks again for your trust and support. We look forward to serving you again soon!
Kind regards,
The Arturelights team
Lampada Nelson Wall Sconce dia 30cm . Arurelights.
Ho recentemente acquistato una lampada nel negozio online Arturelights. Il loro sito web era facile da usare e ha reso semplice la ricerca della lampada per me perfetta. Sono rimasto stupito dalla rapidità con cui è arrivato l' articolo, l'imballaggio era sicuro e ha garantito che non fosse danneggiato.
Il servizio clienti è stato eccezionale e mi ha tenuto aggiornato durante l' intero processo. Ho avuto una domanda sul prodotto e il team di assistenza ha risposto prontamente e con professionalità.
Nel complesso la mia esperienza con l' azienda è stata eccezionale e non vedo l'ora di fare il mio prossimo acquisto.
27 de dezembro de 2025
Avaliação não solicitada
Resposta da Arturelights
Caro Mauro,
Volevamo prendere un momento per ringraziarti sinceramente per le tue gentili parole e per aver dedicato del tempo a lasciare una recensione così attenta e riflessiva.
Siamo entusiasti di sapere che la tua esperienza di acquisto con noi è stata fluida, dalla navigazione del nostro sito web alla ricezione della tua lampada in perfette condizioni. Ci impegniamo sempre a offrire il miglior servizio clienti possibile e siamo felici di sapere che i nostri sforzi hanno soddisfatto le tue aspettative.
Il tuo feedback significa davvero tanto per noi e siamo entusiasti di darti il benvenuto di nuovo per il tuo prossimo acquisto. Se dovessi avere domande o necessitare di assistenza in futuro, non esitare a contattarci.
Ti ringraziamo ancora per aver scelto Arturelights e non vediamo l'ora di servirti di nuovo presto.
Cordiali saluti,
Il team di Arturelights
The lights took a few weeks to come…
The lights took a few weeks to come then a part was missing so we can’t install one of them. Got a fast response from customer service though. Lamps were a good price so swings and roundabouts.
13 de janeiro de 2026
Avaliação não solicitada
Resposta da Arturelights
Dear Fiona,
Thank you so much for your wonderful review! We’re glad our customer service could assist you quickly, and we truly appreciate your patience with the delivery delay and missing part.
We’re thrilled to hear that you love your lamp, and your feedback means a lot to us — it motivates our team to keep providing the best service possible.
We truly appreciate your support and hope your lamp brings you joy for a long time!
Best regards,
The Arturelights team
People need to listen to this honest…
People need to listen to this honest review!!…total shame!! If you want sub standard, total crap, looky likey products?… well , I’ve just literally skipped my £639 ‘ chandelier ‘ from this fake company!! ..went straight to the skip( wouldn’t embarrass myself with trying to sell it!!)… that’s how bad their products are!!
15 de outubro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Elaine,
Thank you so much for taking the time to share your experience. We have noted your review and really appreciate your honest feedback.
We’ve been with you every step of the way, from your order on **25th August 2025**, providing updates while your parcel was on its way. Once it arrived, we carefully reviewed the video and images you shared and worked with you to understand the concerns you had.
From **20th October**, we offered guidance, a detailed installation manual, and several options to help resolve the situation. After discussions, we agreed on a **50% partial refund**, which was processed in early November 2025 to acknowledge your experience and make things right.
We truly value your feedback, as it helps us improve our products and service for all our customers. Our team is always here to provide guidance or support whenever it’s needed.
Thank you again, Elaine, for your patience and for giving us the opportunity to work with you on this. We wish you all the best and hope your home continues to be filled with beautiful light.
Best regards,
The Arture Lighting team
Lamps come from China, not Amsterdam.
Bought the littlest lamp ( can be bought on AliExpress for £11) but purchased it for £53 because I needed it Urgently...
Lamp was supposed to be in stock but took 14 working days to be delivered. Lamps do not come from Amsterdam, but from China.
I am usually internet savy but because I was in a rush I failed to check reviews. Serves me right!
Lamp arrived today , hours later after I posted this review ( 29/12)
9 de dezembro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Nuno,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied.
Unfortunately, we are unable to locate any order in our system based on the information provided.
We would like to assist you further and resolve this issue. Could you please contact us atinfo@arturelights.com with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.
At “Arture Lighting”, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Arture Lights team
This review is for the Dimple lights
This review is for the Dimple lights.
The lights do not match the images from the website. For one you can see the LEDs through the housing. The images from the website show a soft even light and the explosion view you see a soft light cover which does not come with the lamp
Secondly the light has three different light colors but you can not choose the light color. You can only turn the lamp off and then back on to cycle through the settings.
Thirdly the two power wires in blue and brown are very small (diameter) and in my opinion not large enough for 220v
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Dustin,
I’ve noted your review and appreciate you taking the time to share your experience. We always want to ensure our customers are happy with their products, so we’d love to help resolve any issues you're facing.
We haven't received any direct communication from you yet, but if you could please reach out to us at info@arturelights.com
We’ll be happy to assist you and find the best solution.
Looking forward to hearing from you!
Best regards,
Arture Lights Team
Resolved, they do care about the customer/
I am deleting my bad review as they have reached out to solve the issue, to their company cost not mine. So I would like to retract the negative comment and thank them for the solution. It's a beautiful chandelier and a real company.
24 de dezembro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Neve,
We’ve noted your review and appreciate you sharing your experience. We want to assure you that we’ve been working hard to resolve this for you.
When you reached out regarding the replacement bulb for your Marshmallow Chandelier, we immediately looked into the issue and communicated with our production team. After a few days of thorough checks, we confirmed that the bulb requires an E27 base and has a specific size to fit the fixture.
We also understand how tricky it can be to find the right replacement bulb in the UK, and while we’re unable to provide a direct link to purchase the exact bulb, we offer you a solution to exchange the entire chandelier for a new one, with just shipping costs to cover. Our goal has always been to help you find the best solution, as we know how important it is to enjoy your product.
We truly value your feedback and hope to have the opportunity to provide you with a smoother experience in the future. If there’s anything else we can assist with, we’re always here to help.
Best regards,
The Arture Lights team
Great light and fabulous colour (red)
I have seen a lot of bad reviews about Arture Lights. Based on my own experiences I can only say they have been excellent. I recently purchased a third ceiling light and am very happy with it. Yes, you may consider them expensive but l looked at other options and the prices were competitive. The lights were packaged really well which is also important.
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Rosanna,
Thank you so much for taking the time to leave such a positive review on Trustpilot! We truly appreciate your kind words and are thrilled to hear that you’re happy with your third ceiling light purchase.
We take great pride in providing high-quality products and ensuring a safe and secure delivery, so it’s fantastic to know that your experience has been a good one. Your feedback means a lot to us, and we’re grateful for your trust in Arture Lights.
If you ever have any questions or need assistance in the future, feel free to reach out to us at info@arturelights.com. We’re always here to help!
Wishing you all the best and looking forward to serving you again in the future!
Best regards,
The Arturelights Team,
Alle perfekt!Wir haben jetzt zum 3
Wir haben jetzt zum 3. Mal eine Lampe bei arturelights bestellt und auch bekommen und sind sehr begeistert. Die Qualität ist völlig in Ordnung und den sehr guten Preisen mehr als angemessen. Natürlich sind es keine Original Designersstücke, dafür kosten sie auch nur ein Zehntel! Der Versand hat perfekt funktioniert, wir mussten keinen Zoll zahlen (bei 3 Sendungen!) und alles kam heil an obwohl alle georderten Lampen aus sehr fragilen Glasteilen bestanden. Beim letzten Paket hatten wir wirklich Sorge, denn der Kurierdienst ist nicht pfleglich umgegangen mit der Ware. Der Karton hatte Löcher und war teils aufgerissen - aber: die lampenteile waren so perfekt in Styropor eingebettet dass kein Teil beschädigt war! Ein super Job der Verpacker! Wir werden weiter super Lampen für tolle Preise bei Arturelights einkaufen!
21 de dezembro de 2025
Avaliação não solicitada
Resposta da Arturelights
Liebe Petra,
vielen Dank für deine großartige 5-Sterne-Bewertung auf Trustpilot! Wir freuen uns sehr, dass du mit den drei Lampen, die du bei Arture Lights erhalten hast, zufrieden bist. Es ist wunderbar zu hören, dass sowohl die Qualität als auch der Preis deinen Erwartungen entsprechen, und wir schätzen dein durchdachtes Feedback sehr.
Es freut uns auch, dass dein Versand-Erlebnis reibungslos verlief und unser Verpackungsteam dafür sorgen konnte, dass die Lampen trotz der herausfordernden Handhabung durch den Kurierdienst in perfektem Zustand ankamen. Deine Zufriedenheit mit unseren Produkten und unserem Service hat für uns höchste Priorität, und wir sind dankbar für dein fortwährendes Vertrauen.
Falls du jemals Fragen hast oder Unterstützung benötigst, kannst du uns jederzeit unter info@arturelights.com
kontaktieren. Wir helfen dir gerne weiter!
Nochmals vielen Dank, und wir freuen uns darauf, dir in Zukunft weiterhin großartige Lampen anzubieten!
Mit freundlichen Grüßen,
Das Arturelights-Team
Resposta da Arturelights
Dear Christophe,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you're happy with both our wide selection and the quality of our products.
Offering a diverse range while maintaining high standards is something we take great pride in, and feedback like yours motivates our entire team to keep delivering the best experience possible.
If you ever need anything or have questions about any of our products, please don't hesitate to reach out at info@arturelights.com. We're always here to help!
Thanks again for choosing us and for taking the time to share your positive experience.
Best regards,
Arture Lights Team
Slechte service en kwaliteit arture…
Slechte service en kwaliteit arture lights en stralend thuis
Wil mijn hanglamp Bohemia retourneren omdat de kwaliteit slecht is en er beschadigingen opzitten. Prijs €335 Eerst nieuwe lamp aangeboden gekregen maar dat wil ik niet. Nu retouradres gekregen in China!!! Kosten voor de koper!!!! Wat een schandalige manier van service. Pas dus op met deze bedrijven. Tineke Kistemaker
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Arturelights
Beste Tineke,
Dank u wel voor het nemen van de tijd om uw feedback te delen.
We begrijpen uw teleurstelling met de Bohemian hanglamp en stellen het op prijs dat u uw zorgen met ons heeft gedeeld. Gedurende ons gesprek hebben we geprobeerd de beste oplossing voor u te vinden. Op 16 december boden we een gratis vervanglamp aan om ervoor te zorgen dat u een lamp in perfecte staat zou ontvangen. Toen u liever een terugbetaling wilde, gaven we op 18 december het retouradres door en legden we ons retourproces uit.
Op 23 december boden we aanvullende oplossingen aan om uw situatie tegemoet te komen: een gedeeltelijke terugbetaling van 35% terwijl u de lamp houdt, of een cadeaubon van 120% (€397,68) waarmee u een andere lamp kunt selecteren met extra tegoed als compensatie.
Onze magazijnactiviteiten bevinden zich in het buitenland, waar onze producten worden opgeslagen en verzonden, wat de reden is dat retourzendingen via die locatie worden verwerkt. We begrijpen dat dit niet de ideale situatie voor u was.
We hebben oprecht geprobeerd met u samen te werken om een oplossing te vinden die aan uw behoeften voldoet.
Als u dit gesprek wilt voortzetten of andere opties wilt bespreken, staan wij altijd voor u klaar via info@arturelights.com.
Met vriendelijke groet,
Het Arturelights Team
ravie de mon achat
11 de setembro de 2025
Avaliação não solicitada
Resposta da Arturelights
Chère Annie,
Nous venons de voir votre magnifique avis sur Trustpilot et tenions à vous remercier personnellement !
Nous sommes ravis d'apprendre que vous êtes satisfaite de votre achat. Vos mots bienveillants ont vraiment égayé notre journée et signifient énormément pour notre équipe.
Des clients comme vous sont la raison pour laquelle nous aimons ce que nous faisons. Si jamais nous pouvons vous aider à l'avenir, n'hésitez pas à nous contacter.
Merci encore d'avoir pris le temps de partager votre expérience !
Cordialement,
DO NOT ORDER FROM THIS COMPANY — their returns policy is completely misleading
I strongly urge anyone considering Arture Lights to avoid them. Their website states that return shipping costs are “approximately 9.95 EUR” — but this is nowhere near the truth.
Only after I requested a return did they reveal that all items must be shipped back to CHINA, not the UK or Europe. The actual return cost I was quoted at the Post Office was £108–£167. This crucial information is not disclosed anywhere during checkout.
The company presents itself as UK/EU-based, which makes the undisclosed China return requirement even more misleading.
When I raised this, they refused to accept responsibility and instead offered tiny partial refunds (15%, then 20%, then 25%) rather than address the misrepresentation.
Please don’t make the same mistake I did. If you try to return anything, you will be hit with extremely high shipping costs that are nothing like what their website claims. AVOID!!!!
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear CSJ,
Thank you for sharing your feedback with us. We're sorry to hear about the confusion regarding return shipping costs.
We'd really like to look into this for you and see how we can help resolve the situation. However, we're having trouble locating your order and correspondence in our system using your name CSJ.
Could you please provide your order number or email us directly at info@arturelights.com? This way, we can review your case properly and work together to find a solution that works for you.
We're here to help and want to make things right.
Best regards,
AVOID AVOID AVOID
Pretty sure this company is also operating under the name “Arrielights” as they sell the same products and exactly same scam modus operandi. Like others I have been financially burnt by this joke of a company. The light I spent £280 on did not resemble ANYTHING like the advertised product- terrible quality, different colour and size. When I sent detailed evidence to them of this fact and explained this makes them in breach of the consumer rights act (as they sell to the UK)- they said they need “14 days to ‘review’… review what?!? Clear they try and make the returns process as difficult as possible. Total scam. Avoid.
2 de novembro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Alice,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you've experienced with your order.
We take all customer concerns seriously and would very much like to investigate this matter and work toward a resolution. However, we have multiple customers named Alice in our system, which makes it difficult for us to locate your specific order based on the review alone.
To help us assist you as quickly as possible, could you please provide us with:
Your order number
The email address used for your purchase
Alternatively, you can contact us directly at info@arturelights.com with these details, and we will prioritize your case immediately.
We are committed to ensuring customer satisfaction and would appreciate the opportunity to make this right. We look forward to hearing from you soon so we can resolve this matter promptly.
Best regards,
The Arture Light Team,
Highly recommend
I recently purchased several lights for a refresh of our home. The beautiful and creative lights arrived without damage and are of superb quality. One fixture came without a users manual. An email to customer service resolved the issue and I promptly received the instructions.
7 de outubro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Cora,
Thank you so much for your kind words, Cora! We're thrilled to hear that the lights added a beautiful touch to your home. We apologize for the missing manual but are glad our customer service team could assist you quickly. We appreciate your recommendation and look forward to serving you again!
Best regards,
The Arture lights Team
Great products
I love the products this company sells so much I've just placed my 3rd order. Beautiful lamps all impeccably packaged
11 de novembro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Denise,
Thank you so much for your wonderful review and for being such a loyal customer! We're absolutely thrilled to hear that you love our lamps and that you've already placed your third order with us.
It means the world to us that you've noticed the care we put into packaging each piece – we want every lamp to arrive safely and beautifully, just as it left our hands.
We truly appreciate your continued trust in us and can't wait for you to enjoy your latest order. Customers like you make what we do so rewarding!
Warm regards,
The Arturelights Team,
Absolut NICHT zu empfehlen
Ich habe eine sehr schöne Lampe für unser Gäste-WC bei arture Lights bestellt. Leider funktionierte die Lampe nicht als sie ankam, weswegen ich um eine Reklamation gebeten habe. Hierbei wurde mir eine Rückerstattung von 5 nach mehreren Mails von 15% angeboten. Eine vollständige Erstattung bei Rücksendung würde mir mehrmals verwehrt. Da ich darauf beharrt habe, da die Lampe ja nicht funktionierte, begann eine wahnsinnige Tortur. Die Lampe sollte an eine chinesische Adresse gesandt werden (hierzu hätte ich mich selbstverständlich vorab besser informieren sollen, dass hinter dem holländisch klingenden Namen eigentlich ein chinesisches Unternehmen steht) - dieses Päckchen war nun ein halbes Jahr unterwegs und hat mich heute wieder erreicht. Keine Rücknahme der Sendung - warum auch immer, denn in China ist es offenbar durch den Zoll gegangen. Von meinem Geld habe ich auch nichts zurückbekommen. Ich kann leider diese website überhaupt nicht empfehlen - Rücksendungen müssen möglich und durchführbar sein. Diese Erfahrung habe ich leider nicht gemacht!
10 de novembro de 2025
Avaliação não solicitada
Resposta da Arturelights
Sehr geehrte Cordula,
vielen Dank für Ihr Feedback. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten mit Ihrer Bestellung.
Wir möchten Ihnen den zeitlichen Ablauf unserer Unterstützung erläutern:
5.–12. April: Wir haben gemeinsam mit Ihnen an der Fehlerbehebung gearbeitet und Ihnen verschiedene Lösungen angeboten, darunter eine kostenlose Ersatzlampe (12. April). Sie entschieden sich jedoch für eine Rückgabe des Artikels gegen volle Rückerstattung, der wir zustimmten.
13. April: Wir haben die Rücksendeanweisungen an unser Lager übermittelt.
19. April: Sie haben das Paket versendet und uns die Sendungsnummer mitgeteilt.
20. April: Wir haben Ihnen den Tracking-Link zugesendet und Sie gebeten, die Sendung zu verfolgen und uns zu informieren, falls es während des Transports zu Problemen kommen sollte. Leider haben wir nach diesem Datum nichts mehr von Ihnen gehört.
Wir möchten betonen, dass wir Ihre Rücksendung nie abgelehnt haben. Wir haben zugesagt, Ihnen die volle Rückerstattung zu gewähren, sobald der Artikel in einwandfreiem Zustand in unserem Lager eingegangen ist. Da wir jedoch keine Informationen von Ihnen zum Status des Pakets oder zu Zollproblemen erhalten haben, konnten wir Ihnen nicht weiterhelfen.
Wir verstehen, dass sechs Monate eine unglaublich lange Zeit sind, und es tut uns leid, dass dies passiert ist. Bitte kontaktieren Sie uns direkt unter info@arturelights.com, damit wir Ihren Fall gemeinsam prüfen und eine Lösung finden können. Wir sind bestrebt, eine für Sie passende Lösung zu finden.
Wir schätzen Ihre Treue und möchten die Angelegenheit zu Ihrer Zufriedenheit klären.
Mit freundlichen Grüßen, Ihr Arturelights-Team
The lamp is even more beautiful than on…
The lamp is even more beautiful than on the pictures.
25 de outubro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Erwin,
Thank you so much for your wonderful feedback! 😊
We're absolutely thrilled to hear that the lamp exceeded your expectations and looks even more stunning in person! It's always our goal to ensure that our products bring beauty and joy to your space.
Your kind words mean the world to us, and we're so grateful you took the time to share your experience. We hope the lamp continues to brighten your home for years to come!
If you ever need anything or have questions about any of our other products, please don't hesitate to reach out.
Best regards,
Arture Light Team
Arture lights levert een lamp met de…
Arture lights levert een lamp met de verkeerde onderdelen. Hier kwam ik pas na 30 dagen achter. Klantenservice is onverbiddelijk. En je komt ook nooit meer van de mailings af. Geen service wel reclame bombardement.
31 de outubro de 2025
Avaliação não solicitada
Resposta da Arturelights
Beste Jorinde,
Bedankt voor het delen van je feedback en het verstrekken van je bestelgegevens.
Wij erkennen het ongemak met de verkeerde draadeind in je lamp en begrijpen je frustratie over deze situatie.
Ons standaardbeleid van 30 dagen is bedoeld om ervoor te zorgen dat we onze klanten de best mogelijke en snelste oplossingen kunnen bieden. Wanneer verzoeken binnen deze periode worden ingediend, hebben we de mogelijkheid om direct te helpen met vervangingen, retouren of omruilingen. Als we eerder waren benaderd, hadden we dit probleem snel en zonder complicaties kunnen oplossen.
Omdat je verzoek na deze termijn is ingediend, valt deze kwestie buiten ons standaardbeleid. Toch bekijken we momenteel, bij wijze van uitzondering, met ons team wat we in dit specifieke geval voor je kunnen doen.
Onze excuses ook voor de overmatige promotionele e-mails. We zullen ervoor zorgen dat je e-mailvoorkeuren direct worden bijgewerkt.
Bedankt voor je geduld en begrip.
Met vriendelijke groet,
Het Arture Lights Team
A Experiência Trustpilot
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